ABB CIO Office Issued by department Date CIO-IS Architecture & Standards 28-Jul-2017 Standard Project name Gate Model for IS Projects v3.1 Doc. kind Creator name Kjell Korsmo/Phil Lucas 9AAD103594 Lang. Revision en L Released Design Status of document Phase of project Distribution Page 1 (12) ABB Internal Based on: 9AAD100005 User Manual - Gate Model for IS Projects 1 General .................................................................................................................................... 1 2 Scope ....................................................................................................................................... 2 3 Gate Model Description ......................................................................................................... 2 4 Summary per Phase/Gate...................................................................................................... 3 Appendix 1 ...................................................................................................................................... 4 Gate 0 Checklist ........................................................................................................................... 4 Gate 1 Checklist ........................................................................................................................... 5 Gate 2 Checklist ........................................................................................................................... 6 Gate 3 Checklist ........................................................................................................................... 7 Gate 4 Checklist ........................................................................................................................... 8 Gate 5 Checklist ........................................................................................................................... 9 Gate 6 Checklist ......................................................................................................................... 10 Gate 7 Checklist ......................................................................................................................... 11 1 General The ABB Gate Model for IS Projects1 is the procedure for IS investment control. The purpose is to provide the guiding processes for managing the transformation of business opportunities into business solutions through the use of information technology. These solutions will: Supporting ABB strategies and value creating objectives Driven by business needs and managed as an investment Consistently delivering the expected benefits Delivering faster, with less cost, fewer problems and lower maintenance costs The Gate Model ensures visibility and accountability for management and provides management assurance and support for IS project managers at key milestones within their project. It is expected that good project practices are used throughout the execution of project, however the Gate Model does not describe how to execute the project, it describes what the project must do to enable business risk and investment decisions to be made. The users of the Gate Model should be seen as business managers and solution-providers rather than pure process-followers. All IS Projects are approved by the appropriate management authority level. The IS investment approval follows the general investment approval levels applicable in ABB2, in addition to any further Div/BA/Country and BAU levels. 1 2 Gate Model for IS Projects will be referred as Gate Model in the rest of the document Reference Group Directive 13.2 – appendix 1 FILE: 81895547 rev.3 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third parties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released 9AAD103594 Gate Model for IS Projects – User Manual K 28-Jul-2017 2/12 2 Scope The Gate Model is consistently applied for all IS projects3 in ABB that Intend to improve the way we work, Deliver business solutions based on new or optimized processes and their supporting information systems Examples: Enterprise Management support (e.g. ERP migration) IS efficiency improvements (e.g. consolidation) eBusiness projects Front-end and sales force automation projects Supply Chain Management projects Project Management projects Following are not process improvement projects: Customer delivery projects – governed by project management processes Product & Technology Development projects – governed by Gate Model for product and technology development. 9AAD104000 (due for release Q2003) 3 Gate Model Description A Gate is a decision point in a project where the achieved results are evaluated from a business and strategic point of view and the Business Case is reassessed to determine whether to continue the project or not. Cancel project NO GO Gate Assessment Gate Assessment Report Gate Meeting GO Continue project (with or without changes) Request for more information Figure 1 The Gate definition The objective of Gate Meetings is to ensure investment is still viable and that the management and project manager are aligned to the objectives for the next phase and overall project goals. A decision to continue may of course include alterations to the project such as changed scope or plan (Figure 1). Any decision to proceed will include appropriate financial approval from management (as STECO member) Each Gate consists of two parts, a Gate Assessment and a Gate Meeting. 3 A Project: - has clear scope, objectives, budget and time frame - has dedicated resources and responsibility FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released 9AAD103594 Gate Model for IS Projects – User Manual K 28-Jul-2017 3/12 The Gate Assessment is done by the project team to ensure that all relevant information is available to enable a decision to be made at the Gate Meeting itself. The purpose of the Gate Meeting is to confirm not to analyze, any analysis and review should be done prior to the meeting, checklists for each gate are provided to assist this process. (see appendix 1) Gates and Phases are shown in Figure 2. The major investment decisions are typically done at G2 and G5 (where there is infrastructure investment, this is typically done at G4). The Business Case, which is the basis for these decisions, must be updated accordingly during the project. Business Decision Process G5 Ben. Delivery G6 G7 Follow-up on project results and benefits delivery G4 Implementation Finalize implementation according to scope G3 Validation Agreement on release G2 Development Agreement on product readiness for piloting Agreement to start a project Figure 2 Design Agreement on design G1 Agreement on project scope G0 Requirement Agreement on requirements Scope The Gates, the Phase names, and the achievements for each Gate 4 Summary per Phase/Gate The checklists describe the requirements for each project gate. The complete checklists are used in the Gate Meetings. Deliverables use published templates or equivalent, best practice examples should be used where no template is available . The table below shows the typical deliverables of an IS project and to which gates they apply. Table 1 Overview of typical deliverables during an IS project FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 4/12 Appendix 1 Gate 0 Checklist Gate Checklist Gate 0 Start of: Gate Objective Scope Phase Confirm that an early review of the idea and purpose has been done and basic questions for the proposed project are addressed All Gate Meeting Participants and Steering Committee members clearly identified and informed about their roles Project sponsor has appropriate investment authority Current situation analyzed (process, information system and skills) and business needs identified Business opportunity analyzed to determine its Project costs measurement is in place Involvement of other organizations has been discussed and other potential user identified Risk factors identified and judged Organization can afford the investment in the next phase and the expected investment for the whole project feasibility and business value Skilled resources required for the next phase Steering committee and the project sponsor are briefed on the scope, objectives, timeline and budget (typically a project charter) Steering committee approves passing this gate Buy-in and commitment from business management/representatives established identified and committed by all participating units and proceeding with the project? The project details will be entered into the project register Preliminary business case is built and all stakeholders informed Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 5/12 Gate 1 Checklist Gate Checklist Gate 1 End of: Start of: Gate Objective Scope Phase Requirements Phase Confirm that agreement is achieved on project scope, objectives, budget and timeline. Current situation analyzed (process, information system and skills) and business needs identified Business opportunity analyzed to determine its feasibility and business value Project costs updated Risk factors identified and judged Organization can afford the investment in the next phase and the expected investment for the whole project Steering committee and project sponsor agree to Skilled resources required for the next phase Buy-in and commitment from business Steering committee approves passing this gate Business case is updated and all stakeholders The project details will be updated in the project Critical requirements collected from stakeholders the updated scope, objectives, timeline and budget management/representatives established informed, economic benefits and costs quantified identified and committed by all participating units and proceeding with the project? register Existing solutions in ABB reviewed together with correct IS experts Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 6/12 Gate 2 Checklist Gate Checklist Gate 2 End of: Start of: Gate Objective Requirements Phase Design Phase Confirm that the Business Case and requirements are agreed upon and that the project is described in sufficient detail to proceed All steering committee members participated in this Business Case assumptions and results refined User requirements specification defined, prioritized Project costs updated Any new involvement of other organizations has gate meeting including project sponsor and agreed on by all relevant stakeholders Additional IS requirements defined and prioritized Applicable ABB IS Architecture and Standards are identified and added to the technical requirements Make or buy options assessed Steering committee and project sponsor agree to the updated scope, objectives, timeline and budget Buy-in and commitment from business management/representatives maintained Interactions with other projects been identified, integrated in the work plan and related risks considered Business case is updated to reflect final scope and and validated by a controller and stakeholders been discussed and additional potential users identified Risk factors re-evaluated Organization can afford the investment in the next phase and the expected investment for the whole project Skilled resources required for the next phase identified and committed by all participating units Steering committee approves passing this gate and proceeding with the project? The project details will be updated in the project register budget and all stakeholders informed, economic benefits and costs quantified Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 7/12 Gate 3 Checklist Gate Checklist Gate 3 End of: Start of: Objective Design Phase Development Phase Confirm that there is agreement on system design and IS architecture. Confirm the Business Case and that activity planning is done and all consequences on timing, cost and potential risk are analyzed, also confirm appropriate architecture experts have been consulted IS design is completed and IS application vendors selected Reusable solution components in ABB identified and included in the design ABB IS Architectural assessment done Test, integration test and pilot approach is defined High level concepts for implementation strategy, operations and support requirements have been worked out IS Infrastructure requirements are identified and addressed Verified critical design issues by a prototype Best practices are included in the design Actions been defined to mitigate the risks/resolve the issues and the related negative cash impacts have been considered in the Business Case A Supply Manager been involved when negotiating with vendors, the Project Manager has ensured Supply Chain Management Process compliance for all project procurements? Steering committee and project sponsor agree to the final scope and objectives, and revised timeline and budget Buy-in and commitment from business management/representatives is maintained Interactions with other projects been re-assessed and related risks considered Business case is updated and all stakeholders informed, economic benefits and costs quantified Existing solutions in ABB reviewed together with correct IS experts Project costs updated User costs for implementation and operations are understood and accepted by stakeholders Risk factors re-evaluated after design Organization can afford the investment in the next phase and the expected investment for the whole project Skilled resources required for the next phase identified and committed by all participating units Design is in line with the requirements specification Steering committee approves passing this gate Design impact considered in the business case The project details will be updated in the project and agreed scope update and proceeding with the project? register Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 8/12 Gate 4 Checklist Gate Checklist Gate 4 End of: Start of: Objective Development Phase Validation Phase Confirm that the developed and tested solution is ready for piloting. In large or complex projects it should include test experts. Integration & test plans & protocols are defined User manuals & user training material are ready Operation & maintenance material is ready Beta test plan is done (if appropriate) Hosting locations for operations and support are identified Infrastructure Service Level Agreements are defined and costed (the pilot must be run under the same conditions as the to come productive environment – just on a smaller scale) Detailed process including final alignment with other processes is documented Roll-back plan in case that the pilot fails, or G5 is not passed, is done Implementation and support strategy decided and reviewed with stakeholders and with IS infrastructure? Steering committee and project sponsor agree to updates to scope, objectives, timeline and budget Business case is updated to reflect the developed solution and all stakeholders informed, economic benefits and costs updated Project costs updated User costs for implementation and operations are understood and accepted by stakeholders Risk factors re-evaluated Organization can afford the investment in the next phase and the expected investment for the whole project Skilled resources required for the next phase identified and committed by all participating units Steering committee approves passing this gate and proceeding with the project? The project details will be updated in the project register Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 9/12 Gate 5 Checklist Gate Checklist Gate 5 End of: Start of: Objective Validation Phase Implementation Phase Confirm that by the solution is verified by the pilot test and that the plan for implementation and the business case are realistic. All steering committee members participated in this gate meeting including project sponsor Pilot assessment and Error Finding list reviewed and completed Implementation plan finalized Site implementation material published Communication material published Implementation readiness assessed and approved Implementation plan is realistic regarding time for user training, migration from old solutions and proper change management activities Data sources are populated Actions been defined to mitigate the risks/resolve the implementation issues and the related negative cash impacts have been considered in the Business Case Interactions with other projects in implementation been identified and related risks considered Business case is updated and all stakeholders informed, economic benefits and costs quantified Project costs updated User costs for implementation and operations are updated from the pilot experience and are understood and accepted by stakeholders Operations and Support in place Training prepared Certify the IS solution for Industrial IT (where Implementation risk factors re-evaluated Organization can afford the implementation Planned benefit documented in Business Case Skilled resources required for the next phase are Participating organizations are committed to the Steering committee approves passing this gate appropriate) been confirmed with the participating organizations in the pilot implementation plan, both from cost and resource aspects Detailed process including final alignment with other investment in the next phase identified and committed by all participating units, especially locally and proceeding with the project? The project details will be updated in the project register processes is documented Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 10/12 Gate 6 Checklist Gate Checklist Gate 6 End of: Start of: Objective Implementation Phase Benefits Delivery Phase Confirm that implementation plan is completed and formally close the project and ensure that operational elements are in place Plan to monitor usage, benefits and stakeholder satisfaction is active Plan to monitor operations and support performance is active Project documentation is properly archived Handover to process/product manager is ready Experiences collected and actions defined for continuous improvement Experiences from the project been collected and shared with the rest of the organization Operational performance/cost, has been reviewed and improvement identified Actual level of usage and benefits have been compared to the usage forecast in the business case Actions been defined/queries been raised to Project has been properly handed-over to the Product Manager (no outstanding project issues left and project resources have been released) Business case is revised and the basis for benefits measurement agreed with all stakeholders Project costs updated and close project cost center Gate 7 date agreed (typically 6-12 months after Gate 6) Steering committee approves passing this gate and closing the project All stakeholders, including the steering committee, are fully briefed on project closure Group Application Register is updated The project details will be updated in the project register improve the stakeholders acceptance/satisfaction? Based on the regular stakeholders satisfaction monitoring Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 11/12 Gate 7 Checklist Gate Checklist Gate 7 End of: Objective Benefits Delivery Phase Confirm that business case is on track by evaluating status of the implemented solution. Also confirm that lesson learned have been acted upon Experiences collected, incl. actual benefits and Feedback from users regarding ideas for Lessons learned collected and respective actions The project details will updated in the project Actions been defined/queries been raised to Project sponsor has been informed Steering committee approves passing this gate compared to the business case defined for future projects improve the stakeholders acceptance/satisfaction? All potential benefits gained from usage of the improvements and higher benefit are captured register and completing the project product been realized at all sites Support process is working well Sign Off Project Title: Project ID: Project Manager: Project Sponsor: Date: FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012 Standard Released Gate Model for IS Projects – User Manual 9AAD103594 K 28-Jul-2017 12/12 Revisions Rev. Ind. Page (P) Chapt. (C) Description Date Dept./Init. B Draft for GM3.0 03.05.2002 C Draft for GM3.1 GP-PMI - PeHo 2003-01-22 CIO-ISA – kk, RS D Draft for GM 3.1 2003-02-06 E Including feedback from ISI(Joseph Leinders, Thomas Schmidt), ISA(Roland Pettersson, Hakan Olsson) 2003-02-25 F Expanded explanation of Gate Model in relation to good project practice, eliminated repetition between deliverables and activities in Gate summaries, added ‘end of’ and ‘start of’ phase labels to each Gate summary, added explanation of optional and mandatory to deliverables table 2003-02-27 G Reduced number of deliverables required (table and Gate summaries updated accordingly) 2003-03-07 H Added G1 after input from PT division 2003-03-20 CIO-ISA, PL CIO-ISA, PL CIO-ISA, PL CIO-ISA, PL CIO-ISA, PL I Change name, revised checklists to reflect input from IS Council J&K Draft for BA IS review prepared L Public revision 2003-04-01 CIO-ISA, PL 2003-04-04 CIO-ISA, PL 2012-12-14 GF-IS AK FILE: 81895547 We reserve all rights in this document and in the information contained therein. Reproduction, use or disclosure to third par ties without express authority is strictly forbidden. ABB Ltd; 2012
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