WELCOME TO THE
BUSINESS SCHOOL
BRIEFING
School Briefing 26 November
Chaired by Robin Mason
Agenda
 Welcome and speed updates
 Staff survey
 Talk from Wellbeing
Welcome
Professional Service:

Alison Champernowne – Admissions Assistant

Lily Cheng – Finance Administrator

Siobhan White – Head of Finance
University of Exeter
Employee Engagement Survey
Highlights 2014
Business School
4
Executive Summary
• There are 7 themed areas of strength for the
University
- roles and responsibility
- job satisfaction
- work environment
- line management
- equality and diversity
- quality of service and culture
- appraisal
• and 3 areas for improvement for the University
- managing change
- workload
- staff involvement/communication
5
Executive Summary
• Results show that overall staff are positive about the
University of Exeter
– 88% say it is a good place to work
– 86% feel proud to work for the University
– 89% feel the University delivers good quality service to students/service users
• In comparison with 2012
– higher response rate (75% up from 55%)
– positive improvements (appraisals, voicing opinions, fewer approvals, reduced
feelings of discrimination)
– deteriorations (not seen positive changes in last 12 months, SMT leading and
managing well, job security, thinking about leaving, recommending University
as place to work, feeling proud)
6
Presentation Contents
– Response rates
– Results by area of work
• Areas of strength – based on most positive
perceptions
• Areas for improvement – based on most negative
perceptions
• Largest changes since 2012
• Results for local questions
• How results compare to University
7
Area of Work Response Rates
“ The University provided CAPITA with an assigned College or Service for each member of staff. In the survey, staff
were asked to select their College or Service but it was not mandatory to do so. As a result we can see a higher than
100% response rate which is due to some staff having more than one job role/ associations based on local
considerations. This is not unusual where staff may work across different work areas or operate matrix management.”
8
9
10
11
12
13
Three Key Areas for Improvement
• 74% say generally more could be done to help staff
prepare for and cope with change (Exeter 75%)
• 66% feel that too many approvals are needed for
routine decisions (Exeter 59%)
• 48% say University’s SMT do not listen to and
respond to the views of staff (Exeter 43%)
14
Biggest Changes since 2012
Question
Q2.6 I find my workload too much and I am
struggling to cope
Q7.8 I am unable to handle the conflicting demands
on my time at work
Q2.8 I feel too many approvals are needed for
routine decisions
Question
Business School
2014 Agree %
Business School
2012 Agree %
Difference
38%
56%
-18%
26%
38%
-12%
66%
78%
-12%
Business School
2012 Agree %
Difference
Business School
2014 Agree %
Q11.3 I have seen some positive changes in the last 12
months
35%
80%
-55%
Q5.1 The University’s Senior Management Team manage
and lead the University well
53%
68%
-15%
Q4.4 Would you recommend the University to a friend as a
place to work? (based on ‘Yes’ responses)
65%
74%
-9%
15
Comments about what is good about
working for the University
• Facilities/environment - 34 respondents
• Job satisfaction – 26 respondents
• Relationships/co-operation – 18 respondents
16
Comments on what could improved
• Senior management – 24 respondents
• Feeling more valued/supported – 24 respondents
• Communication – 16 respondents
17
Local Business School Questions
• 81% feel inspired to do their best work every day
• 82% say their team leader/line manager is available when
needed
• 73% say they receive information in a timely way
• 73% feel there are adequate opportunities to raise points of
concern
• 46% think things will improve in the next 12 months
18
Comparisons with University results
• 2 scores 10% or more worse than University score
– Knowing how to report accidents/incidents
– Seen positive changes in last 12 months
• 14 scores 5% or more worse than University score
–
–
–
–
–
–
Feeling fairly paid/satisfied with current role & responsibility
People helping each other out/approvals needed/appraisal useful
Quality of service to students/service users
SMT manage & lead well/kept informed/communication effective
Strained work relationships
Feedback on ideas/recent changes explained well
• 2 scores 10% or more better than University score
– Handle conflicting demands/regular breaks
• Business School Academics are less positive
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What’s Next…?
 Present your results, with the supporting report
 Ask for thoughts on both the areas of strength and areas to
improve
 Capture any ideas for action
 Take this to the action planning workshop on 5 Dec
 The outputs of the workshop will be collated in a “Positive
Steps 2014” document
Outputs of your action planning workshop will be captured
in a “Positive Steps 2014” document
This document will allow
- a consistent view of all the strengths, areas of improvement and action plan for all Colleges and Services
- an easy way for you to track and communicate your actions and progress
Wellbeing