The Collection Agency of Choice,
with the numbers to prove it.
We specialize in providing customized collection solutions in Higher Education, Government and
Commercial markets. Our intense focus on ethics and compliance enables us to be repeatedly ranked
#1 with our Clients.
The ConServe Advantage®
The ConServe Guarantee®
• R
epeatedly ranked #1 performer by the
• If we can’t collect to your satisfaction,
U.S. Department of Education
we’ll start a scholarship.
• Data Security-FISMA Compliant
• ACA PPMS Certified
• Ethics Award Winner
The ConServe Good Start Program®
• No Commitment No Risk Contract
• Easy Account Set-Up Interview
• Plug & Play Placement Process
• Real-Time 24/7 Web Portal Access
• Complimentary Services
FI
NT
A COMPLIA
SM
•
D
A S E C U RIT
•
Security
AT
Y
$ COLLECTED
• #1 Performer for 4 out of 5 Clients
ROI Client
Satisfaction
RECOVERY %
Client Report Card
2012 Results
“Overall service is excellent. ConServe
is my number one agency.”
Califonia State University - East Bay, Yvonne Brandenburg
About our Client Report Card
We encourage our Clients to provide us with ongoing feedback.
Our Client Report Card is distributed annually and provides
a forum for our Clients to rate their experience with ConServe.
From our performance on your accounts to our interaction
with your staff, we are committed to consistently reviewing our
Client relationships to make certain that we are not only meeting,
but exceeding expectations.
Com mu nication R esu lts
ConServe recognizes the importance of open and ongoing communication with our College and University Clients.
We proactively monitor our relationship to ensure that we are providing exceptional service to every level of account,
from the Client to the borrower.
We are professional and respectful in
our communications.
We are easy to reach and we answer
your calls and emails promptly.
A - Excellent
73%
B - Above Average
19%
C - Average
D - Below Average
F - Unsatisfactory
7%
A - Excellent
0%
F - Unsatisfactory
10% 20% 30% 40% 50% 60% 70% 80%
92% rate us above average or excellent
A - Excellent
3%
27%
5%
C - Average
1%
D - Below Average
0%
F - Unsatisfactory
0%
68%
B - Above Average
17%
C - Average
D - Below Average
0%
79%
B - Above Average
1%
We meet our commitment of a 24-hour
response and turn around time to your inquiry.
10% 20% 30% 40% 50% 60% 70% 80%
96% rate us above average or excellent
“
1%
0%
0%
10% 20% 30% 40% 50% 60% 70% 80%
95% rate us above average or excellent
ConServe responds promptly and accurately, and consistently
demonstrates commitment to high performance.
”
John Hockersmith, University of Illinois
Serv ice R esu lts
Commitment to service is at the very core of our Corporate Mission Statement. ConServe is intensely aware of the requirements necessary to
achieve continuous Client satisfaction and we remain dedicated to delivering nothing less than exceptional customer service.
We enter placements timely
and correctly.
We set up your funds timely
and correctly.
A - Excellent
A - Excellent
58%
B - Above Average
C - Average
D - Below Average
F - Unsatisfactory
0%
0%
10% 20% 30% 40% 50% 60% 70% 80%
91% rate us above average or excellent
55%
32%
C - Average
10%
D - Below Average
0%
F - Unsatisfactory
0%
0%
A - Excellent
B - Above Average
30%
C - Average
9%
0%
F - Unsatisfactory
61%
B - Above Average
33%
D - Below Average
We meet your account management
requirements timely and correctly.
10% 20% 30% 40% 50% 60% 70% 80%
91% rate us above average or excellent
11%
1%
0%
0%
10% 20% 30% 40% 50% 60% 70% 80%
87% rate us above average or excellent
“
ConServe is always there to answer my questions and I find the staff members friendly and helpful.
”
Columbia College Chicago, Jeff Sams
R eporting R esu lts
ConServe is a results oriented agency. We recognize the fact that our Clients need access to accurate and real-time information. We
strive to deliver valuable and insightful information to our Clients, each and every day.
We provide useful management
performance reports.
A - Excellent
Our monthly statements accurately
summarize our collection activity.
A - Excellent
47%
B - Above Average
C - Average
D - Below Average
0%
F - Unsatisfactory
F - Unsatisfactory
1%
0%
10% 20% 30% 40% 50% 60% 70% 80%
81% rate us above average or excellent
“
A - Excellent
25%
C - Average
10%
1%
D - Below Average
1%
F - Unsatisfactory
0%
54%
B - Above Average
24%
C - Average
18%
D - Below Average
65%
B - Above Average
34%
Our secure 24x7 Client web portal is a
valuable and utilized resource.
10% 20% 30% 40% 50% 60% 70% 80%
89% rate us above average or excellent
20%
0%
1%
0%
10% 20% 30% 40% 50% 60% 70% 80%
79% rate us above average or excellent
Your website is organized and easy to retrieve or upload information. We appreciate the special report designed for us.
”
Lewis & Clark College, Susan Mako
Ov er a ll Per for m a nce R esu lts
ConServe is committed to providing our Clients with exceptional service. Our Client Report Cards are an excellent way for us to measure our current
performance. All feedback is reviewed on individual account basis. This formal review process allows us to design and
implement customized solutions for each account.
We are pleased with ConServe’s overall
performance and customer service.
A - Excellent
56%
B - Above Average
33%
C - Average
D - Below Average
F - Unsatisfactory
10%
1%
A - Excellent
10% 20% 30% 40% 50% 60% 70% 80%
89% rate us above average or excellent
49%
B - Above Average
27%
C - Average
22%
D - Below Average
F - Unsatisfactory
0%
0%
How does ConServe rank against
your other agencies.
2%
1%
0%
10% 20% 30% 40% 50% 60% 70% 80%
98% rate us average or above
“
ConServe has always been our
top collection agency.
”
St. Mary University of San Antonio,
Dora Ybarra