Gillan House Surgery Newsletter
ISSUE 10
May 2017

 Welcome
 Report from the Care Quality Commission (CQC)
 David Burrowes MP meets our PPG
 Making the most of New Technology
 PPG members drop in at Reception
 Join our Patient Participation Group (PPG)
 Who’s Who at Gillan House Surgery?
 Gillan House Surgery Opening Hours
Welcome to the May edition of Gillan House Surgery’s Newsletter.
As summer approaches we hope you are enjoying the lighter
evenings and warmer weather.
Report from the Care Quality Commission (CQC)
Six months after the inspection of Gillan House Surgery the CQC
published its report on 23 February 2017. The overall rating we
received was “Good”. Although patient feedback demonstrates that
Gillan House provides an outstanding service the inspectors could
not find it in themselves to be more generous. But as only 3% of
GP Practices are judged to be “Outstanding” we can still be very
proud of our achievements. The full CQC report can be found on
either our own web-site or at www.cqc.org.uk.
David Burrowes MP meets our PPG
Although a General Election had already been called we were
pleased that David Burrowes MP was able to join the April meeting
of our PPG. See the photograph above.
There was a lively discussion about NHS funding and other topical
issues such as the move towards large heath centres (and away
from GP practices such as Gillan House); the privatisation of the
NHS; the current plans to reduce patient access to hearings aids,
hernia operations, and knee replacements; and the increasing
bureaucracy of Enfield Clinical Commissioning Group arising from
the Sustainability and Transformation Plans.
The Minutes of the April PPG meeting can be found on our website or by enquiring at Reception.
Making the most of New Technology
At Gillan House we encourage our patients to make the best
possible use of new technology whether by computer, tablet or
mobile phone. We know that some patients may be unfamiliar with
these new devices and we would ask them to consider enlisting the
help of family or friends. Using new technology can help reduce
the increasing pressure on GPs and Practice Staff, and allow them
to devote maximum time to the healthcare of patients.
For example, it is now possible to make or cancel GP
appointments, request repeat prescriptions, and update your
address and contact details without needing to contact the Surgery.
You can do this using Patient Access which is available either on
computer or as an app for a mobile phone. For more information
please visit https://patient.info/patient-access.
Alternatively there is i-Patient which operates as an app for a
mobile phone. For more information please visit https://elife.co.uk/r
Also if you have a mobile phone it is now possible to use an
approved NHS 111 app to check your symptoms and get accurate,
safe, medical advice 24 hours a day. The app analyses billions of
symptom combinations to help you decide whether you need to
attend A&E, see a GP, or visit a pharmacy to obtain over the
counter medication. To download the app to your mobile phone
visit www.myhealth.london.nhs.uk/111babylon.
In order to take full advantage of these systems you need to be
linked to our Surgery’s database. Please contact our Reception and
they will provide you with all the information you need to do this.
PPG members drop in at Reception
Following a trial in January members of PPG will be making further
visits to Reception to meet patients and ask them to complete a
simple form. Please do not be alarmed if you are approached in
this way.
The form asks whether, based on your visit that day, you would
recommend Gillan House Surgery to your friends and family. All
you need to do is place a tick in the appropriate box and insert the
date. It is completely anonymous and goes straight to the NHS.
There is an opportunity, on the reverse of the form, to make any
comments if you so wish. These comments will be read and acted
upon if at all possible.
Join our Patient Participation Group (PPG)
The Gillan House Patient Participation Group (PPG) is made up of
patients from a variety of backgrounds who have an interest in the
Practice and want to help it by providing practical support and
advice. More about the PPG and its Mission Statement can be
found on our web-site at: www.gillanhousesurgery.co.uk/ppg.aspx.
PPG meets quarterly on a very informal basis and discusses a wide
variety of issues many of which appear in this Newsletter. If you
think you may be interested in joining our PPG then please ask at
Reception or register your interest on our web-site.
Who’s Who at Gillan House Surgery?
The team at Gillan House currently comprises:
Dr Sinnappoo Karthikesalingam
Dr Abirame Sambasivan
Dr Debjani Nandi
Dr Alixe Thiagarasah
Dr Tim Fenn
Dr Rahman
Ms Maureen James
Mrs Berrin Buyukarslan
Mrs Sue Claydon
Mrs Jennifer Zidan
Mrs Dee Topiwala
Mrs Fouzia Irshad
Mrs Tasneem Malik
Mrs Saeema Malik
Miss Manisha Bhagbut
Mrs Indrani Yogarajah
Mrs Marian Weadick
(Dr Karthi)
(Dr Abi)
(Senior Practice Nurse)
(Practice Manager)
(Phlebotomist)
(Admin /Receptionist)
(Receptionist)
(Receptionist)
(Receptionist)
(Receptionist)
(Receptionist)
(Receptionist)
(Receptionist)
Gillan House Surgery Opening Hours
Reception Times:
Monday –Friday:
8:00am-6:30pm
Surgery Times:
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
8:10am-1:00pm
8:10am-1:00pm
8:10am-1:00pm
8:10am-1:00pm
8:10am-1:00pm
Extended Hours (strictly appointment only):
Tuesday:
6:30pm-8:00pm
Thursday:
6:30pm-7:00pm
Saturday:
8:00am-11:00am
3:00pm-6:00pm
3:00pm-6:00pm
3:00pm-6:00pm
3:00pm-6:00pm
3:00pm-6:00pm