Acritas
Job Description and Application Form:
Telephone Researcher – Mandarin Speaker
Telephone Researcher
Job Description
About Acritas
► Acritas is the world’s leading provider of legal market research. We work with
prestigious corporate law firms and other professional services firms, across the
globe. Our Interviewing Centre carries out interviews with senior decision makers in
the largest companies worldwide. The findings from these interviews are analysed,
interpreted and then presented by Acritas to our clients enabling them to make
strategic decisions about the future direction of their firms – from brand development
and marketing to pricing and client service.
The Telephone Researcher role:
► We require a highly motivated new member of our telephone research team with
excellent communication skills, a sharp mind and keen attention to detail. You will
thrive on the challenge of attaining and conducting interviews with senior individuals
working in professional services with the ultimate aim of bringing about improvements
in this sector.
► The role will begin with a period of intensive training in interviewing skills and use of
appropriate software, including shadowing more experienced researchers. You will
also be given a thorough briefing on the project(s) you will be working on. Throughout
the role, you will receive on-going training and development; there will also be the
opportunity to progress from quantitative interviewing to more in-depth qualitative
interviews.
► Although you will be well supported within the team, you will be required to take
ownership of projects assigned to you and produce work of the highest quality. Given
the nature of international market research, we frequently need to work to tight
deadlines and so excellent time management and organisational skills are essential.
► We currently have a number of full-time permanent vacancies at our Newcastle
based Head Office.
Acritas
Job Description and Application Form:
Telephone Researcher – Mandarin Speaker
Day-to-day responsibilities
► You will be primarily responsible for conducting interviews with senior business
decision makers on a variety of issues. Typically the role will involve:
o Desk research – to ensure sufficient knowledge of a particular
company/market is available to conduct interviews of the highest quality on
behalf of Acritas’ clients
o Telephone interviews – following a prescribed script, but also
probing/requesting more detail where appropriate – all to Market Research
Society standards
o Recording data – taking down an accurate account of the respondent’s
answers consistently and to a high quality
o Appointment management – you will be required to manage your own
schedule of interview appointments and provide clear communication to
respondents about these
o Sample management – you will play an important role in keeping Acritas’
database accurate and up-to-date with the latest information from/about
respondents
o Using computer systems – you will need to have a good working
knowledge of Microsoft Office. You will also need to be proficient in using our
interviewing software, following training.
Acritas
Job Description and Application Form:
Telephone Researcher – Mandarin Speaker
Required qualifications and skills:
Essential
Excellent written and spoken
communication skills and a highly
professional attitude
Familiarity with Microsoft Office package
and good general computer literacy. Able to
learn and use computer systems and other
technical equipment. Comfortable working
with new technology.
Desirable
Undergraduate degree in any subject,
providing evidence of good verbal and written
communication skills
As much of our research is in the legal sector,
a degree in Law would be particularly
beneficial
Prior experience in a telephone
interviewing or sales role
Critical thinking skills – ability to understand
benefits to respondents of participating in
research and communicate these in a
persuasive manner; ability to take the initiative
and suggest new ways of working
Good standard of literacy – ability to write up
responses using correct grammar and spelling
Basic numeracy – ability to understand and
record numeric responses
Ability to follow set guidelines and
procedures accurately
Good typing speed and accuracy
Achieved a good attendance and
punctuality record
Good hearing and precise speech
How do I apply?
If you have the skills and aptitude for this role, please complete the following application form
demonstrating your applicable skills and qualifications.
Acritas
Job Description and Application Form:
Telephone Researcher – Mandarin Speaker
Telephone Researcher
Application Form
Personal details
Title
Surname
First name(s)
Postal address
(including post code)
Contact telephone
number
Email address
Previous Employment
(Please provide previous employment details for the last four years, including dates of
unemployment)
Employer
Job title
Dates
(From – To)
Salary / Wage
Reason for
leaving
Acritas
Job Description and Application Form:
Telephone Researcher – Mandarin Speaker
Experience and skills
(Please give specific examples to demonstrate competence in each of the following areas
and how this experience would apply to the telephone researcher role)
Excellent written and spoken
communication skills and a highly
professional attitude
Familiarity with Microsoft Office package
and good general computer literacy. Able to
learn and use computer systems and other
technical equipment. Comfortable working
with new technology.
Critical thinking skills – ability to understand
benefits to respondents of participating in
research and communicate these in a
persuasive manner; ability to take the initiative
and suggest new ways of working
Ability to follow set guidelines and
procedures accurately
Prior experience in a telephone
interviewing or sales role
Native speaker, or English as first language
with a degree or equivalent in relevant
language
Ability to translate verbal responses into
written English
Ability to check that written translations from
English to relevant language are accurate
Ability to translate written English into written
relevant language