Continuous Delivery
Client Notifications
December 2015
1
Document Change History
This version of the document replaces all previous versions. The following table describes the most recent changes to this
document.
Revision Date
Summary of Changes
April 15, 2015
Initial Release
July 7, 2015
December 7, 2015

Updated all template names

Removed Issue Resolved notification

Included message details for all templates

Added Continuous Delivery Update Reschedule Confirmation Notice

Added Continuous Delivery Update Hotfix Notification

Document date

Added paragraph: All update notifications for your site will be posted on the CD
Dashboard Explorer, which can be access via
https://helpdesk.desire2learn.com/Continuous%20Delivery%20Dashboard%20P
age.do. As of January 2016, “Continuous Delivery Monthly Update Start
Notifications” and “Continuous Delivery Monthly Update Complete
Notifications” will no longer be sent through email. These notifications will
instead appear in your Continuous Delivery Dashboard. All other update
notifications for your site will still be transmitted through the D2L Helpdesk
portal via email.

Deleted paragraph: As of March 2015, all update notifications for your site will
be transmitted through the D2L Helpdesk portal. One communication will be
sent to all clients in the wave/ripple.
Client Notifications
All update notifications for your site will be posted on the Continuous Delivery Dashboard, which can be access via
https://helpdesk.desire2learn.com/Continuous%20Delivery%20Dashboard%20Page.do. As of January 2016, “Continuous
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
2
Delivery Monthly Update Start Notifications” and “Continuous Delivery Monthly Update Complete Notifications” will no
longer be sent through email. These notifications will instead appear in your Continuous Delivery Dashboard. All other
update notifications for your site will still be transmitted through the D2L Helpdesk portal via email.
#
Template Name
Description/Purpose
Messaging Includes
Timing
1
Continuous
Reminder that there is a
To Our Valued Customer,
1 week prior to
Delivery Monthly
scheduled update in 1 week
Update Reminder
scheduled update
Please be advised that a scheduled
Continuous Delivery monthly update for
your XXXX site is planned for XX-XX-XX,
beginning at XX:XXGMT. For more
information on this update please
review the release notes on the
Brightspace Community.
You will receive another notification
when the update is starting.
Regards, D2L Customer Service and
Support
2
Continuous
Notification that your update is
Delivery Monthly
starting.
To Our Valued Customer,
Immediately before
update starts
Update Start
Please be advised that the scheduled
Notification
Continuous Delivery monthly update for
your site is starting now. A notification
will be sent indicating when the update
is complete.
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
3
For more information on this update
please review the release notes on the
Brightspace Community.
Regards, D2L Customer Service and
Support
3
Continuous
Communication required only if
Delivery Update
outside of 4 hour update window.
Exceed Window
Notification
To Our Valued Clients,
At the 4hr mark of the
window. Updates may
Please be advised that the window for
not run more than 2
Issue is taking longer than
your monthly update is taking longer
hours past the
planned
than anticipated.
communicated end time
for the update.
We will provide a notification as soon as
the update has completed.
We apologize for any inconvenience that
this may cause your organization.
Regards, D2L Customer Service &
Support
4
Continuous
Advising update is over and
Delivery Monthly
changes have been applied.
To Our Valued Customer,
Upon completion of
update
Update Complete
Please be advised that your scheduled
Notification
Continuous Delivery monthly update has
completed. For more information on this
update please review the release notes
on the Brightspace Community.
Please report any questions or concerns
to the D2L Helpdesk at
https://helpdesk.desire2learn.com/.
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
4
Regards, D2L Customer Service and
Support
5
Continuous
Notification that your update will
Delivery Update
not begin at the communicated
Delay Notification
time.
To Our Valued Customer,
Must be sent if the
update is not ready to
Please be advised that the scheduled
proceed at the
Continuous Delivery monthly update for
appointed start time.
your site has been delayed.
Updates can be delayed
up to 2 hours from the
Your update will begin by XX:XX EST and
original start time.
a notification that your update has
begun will be sent to you to confirm the
update has started.
We apologize for any inconvenience that
this may cause your organization.
Regards, D2L Customer Service &
Support
6
Continuous
Notification that your monthly
To Our Valued Customer,
To be sent when the
Delivery Update
update will need to be
Notice of
rescheduled to your contingency
Please be advised that due to an
rescheduled to the
Reschedule
window.
unforeseen issue your Continuous
clients’ contingency
Delivery monthly update for your <ENV
window for updates. i.e.
TYPE> has occurred and your update will
the update steps in pre,
be rescheduled to your update
during or post have
contingency window. You will receive a
exceeded the time
reschedule confirmation with the date
criteria to complete.
update is required to be
and time of your update shortly.
We apologize for any inconvenience that
this may cause your organization.
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
5
Regards, D2L Customer Service &
Support
7
Continuous
Confirmation notification of the
Delivery Update
new date and time your update
Reschedule
will occur in your contingency
Please be advised that due to an
reschedule the clients
Confirmation
window.
unforeseen issue your Continuous
update to their
Delivery monthly update for your <ENV
contingency window
TYPE> has been rescheduled.
and the notice of
Notice
To Our Valued Customer,
To be sent when the
decision is made to
reschedule has already
Your update will commence on DD-MTH-
been sent. This provides
YEAR at XX:XXEST. We apologize for any
confirmation to the
inconvenience that this may cause your
client of the actual date
organization.
and time of their
update.
Regards, D2L Customer Service &
Support
8
Continuous
Notification that there has been
To Our Valued Customer,
To be sent when we are
Delivery Update
an issue with your monthly
Notice of
update and it is cancelled for the
Please be advised that due to issues
update and the decision
Cancellation
month.
impacting our system, your Continuous
is made to provide the
Delivery monthly update has been
client with a double
cancelled.
update during their
unable to complete an
regular wave and ripple
We will provide further information on
the following month.
your update within 72 hours. Please
This will be followed up
note that there is no impact to your site.
by a Continuous
Delivery Update
We apologize for any inconvenience that
Reschedule
this may cause your organization.
Confirmation Notice to
confirm the date and
time of the double
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
6
9
Regards, D2L Customer Service &
update the following
Support
month for the client.
To Our Valued Customer,
To be sent when the
Continuous
Notification that there has been
Delivery Update
an issue with your monthly
Hotfix Notification
update and a hotfix will be
Please be advised that due to issues
deploy a hotfix to
deployed to address the issue.
impacting our system, we will be
clients.
decision is made to
deploying a hotfix to your <ENV> to
address these issues.
Your update with the required hotfix will
commence on DD-MTH-YEAR at
XX:XXEST.
We apologize for any inconvenience that
this may cause your organization.
Regards, D2L Customer Service &
Support
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324
7
About D2L
A global leader in EdTech, D2L is the creator of Brightspace, the world’s first integrated learning platform. The
company partners with thought-leading organizations to improve learning through data-driven technology
that helps deliver a personalized experience to every learner, regardless of geography or ability. D2L’s open
and extensible platform is used by more than 1,100 clients and almost 15 million individual learners in higher
education, K–12, healthcare, government, and the enterprise sector—including Fortune 1000 companies. The
company has operations in the United States, Canada, Europe, Australia, Brazil, and Singapore.
www.brightspace.com | www.D2L.com
C O NTA C T U S
Phone:
Toll Free:
Fax:
Email:
Twitter:
Web:
1-519-772-0325 (Worldwide)
1-888-772-0325 (North America)
0-808-234-4235 (United Kingdom and Europe)
0-800-452-069 (New Zealand)
1-800-656-210 (Australia)
0-800-891-4507 (Brazil)
1-519-772-0324
[email protected]
@Brightspace
www.brightspace.com | www.D2L.com
© 2015 D2L Corporation.
The D2L family of companies includes D2L Corporation, D2L Ltd, D2L Australia Pty Ltd, D2L Europe Ltd,
D2L Asia Pte Ltd, and D2L Brasil Soluções de Tecnologia para Educação Ltda.
All D2L marks are trademarks of D2L Corporation. Please visit D2L.com/trademarks for a list of D2L ion.
Please visit D2L.com/trademarks for a list of D2L marks.
D2L Corporation | 151 Charles Street West, Suite 400, Kitchener, Ontario N2G 1H6 Canada
Toll Free: 1 888-772-0325 (U.S. & Canada) | Telephone: +1 519-772-0325 | Fax: +1 519-772-0324