news
Care with a personal touch Summer 2011 Issue 05
Champion florist
David Denyer with
Kath Johnstone,
Westward Care
competition winner.
World Champion florist
brings RHS Chelsea Flower
Show to Headingley.
Over 100 residents and visitors
welcomed Interflora’s Gold
Medal Winning Exhibit from
this year’s RHS Chelsea Flower
Show to Headingley Hall after
a member of staff won it in a
competition on behalf of the
60 residents.
The stunning ‘A Sense of Perspective’ exhibit
featured a series of nine stylised doorways
flowing down a seven metre space. This
innovative floral display was designed and
created by Interflora world champion florist,
David Denyer, who says it was influenced
by life, architecture and nature.
David recreated one of the doorways from
the exhibit at Headingley Hall, before
giving a talk to residents, staff and friends
who visited the care home to view the
beautiful exhibit.
To find out more about
Westward Care, visit
www.westwardcare.co.uk
“When I entered the
competition on the
Interflora stand at Chelsea
I thought this would be an
amazing prize for the older
people in Headingley Hall,
many who love gardening
and enjoy viewing Chelsea
on the television. We are
all delighted to be able
to enjoy this once in a
lifetime experience.”
Kath Johnstone, prize winner
from Westward Care Ltd.
Westward Care News New ‘At Home’ Home
Care Service launched at
Headingley Hall to help you
stay in your own home.
There was a time when things were black
and white. You were either able to lead an
independent life at home, or you weren’t
– in which case a care home was often the
only solution. How different things are
today with a variety of choices being offered
to suit individual wants and needs.
At Westward Care we have a variety of
services as we recognise that no one size
fits all and are therefore pleased to
announce the launch of our latest service
‘At Home’ Home Care Service providing
all the support you need in the comfort
of your own home.
‘At Home’ brings you all the benefits
and peace of mind of our award-winning
professional care services, in the comfort
of your own home.
Designed especially to bring older people
greater independence, ‘At Home’ gives you
the freedom to live your life as you please
and choose as little, or as much everyday
help as you need,
Here are just a few of the ways in which we can help:
– Personal care and hygiene
– Bathing and showering
– Help getting up or going to bed
– Assistance with trips away from home
– Shopping
– Vacuuming, dusting and cleaning
– Help with laundry and ironing
– Washing dishes
– Visiting and keeping in touch
with relatives
– Paying bills
– Home repairs
– Collecting pensions and prescriptions
“At Home gives you the freedom to live your
life as you please, choose as little or as much
everyday help as you need.”
For more information on our ‘At Home’
service, and to discuss how we could help
you, please call us on 0113 331 4572.
02
Westward Care News 03
Developing our high
standards of care with
summer training days.
Throughout July all staff
attended one of several ‘Aim
High’ presentations which
were delivered throughout
the homes in Headingley,
Roundhay and Beeston.
The ‘Aim High’ initiative has been building
on our corporate values of quality, respect,
integrity and service which represent
our brand. The key message from the
presentations was that a brand is a promise
delivered and not only this but a promise
consistently delivered.
Our aim at Westward Care is to deliver the
very highest level of customer service and
to do this we require staff who are well
trained. Over the years training has been
a cornerstone of the organisation based
on the belief that training is all about
developing staff to their full potential.
To assist with this we have developed and
launched a new Performance Management
Appraisal System. It is hoped that this
will be a very positive experience with the
emphasis being on continual development
and we hope all staff will enjoy their
appraisals over the coming months.
Each of our homes offers a flexible
range of personal services including:
Headingley Hall
• Residential Care
• Independent Living Apartments
• Respite Care
• ‘At Home’ – Home Care Service
5 Shire Oak Road, Headingley
Leeds LS6 2DD
Telephone 0113 275 9950
Southlands
• Nursing Care
• Residential Care
• Continuing Care
• End of Life Care
13 Wetherby Road, Roundhay
Leeds LS8 2JU
Telephone 0113 265 5876
Pennington Court
• Nursing Care
• Residential Care
• Intermediate Care
• Respite Care
• Continuing Care
• End of Life Care
Hunslet Hall Road, Beeston
Leeds LS11 6TT
Telephone 0113 228 4040
To keep up-to-date on our news and events visit
www.westwardcare.co.uk or email ddacre@
westwardcare.co.uk to be added to our database.
Westward Care News 04
New General Manager
arrives at Headingley Hall.
Westward Care is very pleased
to welcome Paul Brice, who
has been appointed as the
new General Manager at
Headingley Hall.
Previously General Manager of the
Monastery event centre in Manchester and
prior to that of a luxury Country House
venue in North Yorkshire. Paul will be
focusing on ensuring the delivery of
hotel-style standards at Headingley Hall.
Paul is very happy to be on board adding:
“I have worked in the hospitality industry
since leaving school and I am excited about
working with the dedicated team here to
ensure we continue to offer the very best
care provision, first class facilities and high
quality customer service.”
“I’m confident that Paul’s
extensive experience within
the hospitality industry
coupled with Westward
Care’s award-winning
standards of care and
professional business ethos
will ensure we continue
to offer unbeatable levels
of support and security
for older people.”
Peter Hodkinson, Managing
Director, Westward Care Ltd.
Peter Hodkinson,
Managing Director
of Westward Care (left)
with Paul Brice, new
General Manager of
Headingley Hall (right).
We’re always looking for good people to join
our team at Westward Care, if you think you have
the right skills we would love to hear from you.
Westward Care News 05
Live life to the full!
At Westward we have always
believed that care and support
means more than just looking
after our residents’ health.
That’s why alongside our
portfolio of care services, we
take pride in offering a varied
list of social activities, designed
to support mind, body and soul.
No summer is complete without a trip to
the Seaside. On 20th July residents from
Pennington Court had a great day out
in Bridlington with excellent traditional
fish and chips and no rain! The trip was
so successful that a second group of
residents have already signed up for a
visit on 18th August.
Residents from Pennington Court
enjoyed a day out at Roundhay Park, one
of Europe’s largest city parks covering
700 acres of parkland, gardens, lakes and
woodland. Our residents enjoyed their
experience with a pub lunch and a visit
to Tropical World where those cheeky
chappies the Meercats brought much
entertainment.
Residents at Southlands enjoyed an
afternoon of toe tapping Jazz recently.
Frank Sinatra, Billie Holiday, Louis
Armstrong and Ella Fitzgerald, sounds
from the past were brought to Southlands
by Chris White and his Jazz Band.
Residents joined in the dancing and
enjoyed listening to the nostalgic sounds.
A recent outing to the Elizabeth
Svensden Trust Donkey Sanctuary
summer fair at Eccup on 10th July was a
great success. The residents thoroughly
enjoyed looking around the stands and
shows. However, they came away with
more than they had bargained for when
Southlands adopted 2 donkeys!
Ladies’ Day at Royal Ascot is the pinnacle
of the Summer Sporting calendar. An
event not to be missed as around 50
residents and guests at Headingley Hall,
got together for a fun and colourful
afternoon of first-class racing, fancy hat
wearing and a bit of a flutter.
Residents at Headingley Hall enjoyed
a delightful afternoon with Cathy
and Margaret, from Serendipity, who
provided a Victorian Soiree with singing
and reading stately-home style.
Winner of the ‘Best Small Care Employer
Award’ in Yorkshire and the Humber.
Westward Care News 06
And the Winners are…
Quarterly Recognition Award Winner
In October 2009 Westward Care
launched a quarterly recognition
award across its homes. This is
to recognise those employees
who ‘go the extra mile’ in
delivering care and service in
the organisation.
The Spring Quarters recognition award was
won by Martin Monaghan, maintenance
person at Pennington Court. He was
nominated by a high number of people for
his positive attitude, commitment to other
staff and residents and his willingness
to help everyone no matter what he is
doing or time of day. Martin you are a
well-deserved winner!
Congratulations to our spring runner up,
Janet Beel, Senior Carer at Headingley Hall.
Janet was nominated as a hardworking
and patient member of a senior team
who displays respect for the whole team.
She is patient and caring, having time
for each resident and is always happy to
stay and help. She has also managed to
study in her own time for her NVQ level 4.
Congratulations Janet.
Congratulations go to Denise Holmes
from Headingley Hall – our winner
for this summer’s quarter. Denise an
Administrator and Social Care Co-ordinator
at Headingley Hall for 8 years, has won the
award for her commitment to her role and
her helpfulness to residents and staff alike.
She is known to go above and beyond
for the residents, shopping and running
errands on their behalf in her own time.
Well done Denise.
This quarter’s runner up is nominated
as “one in a million” and a real “lady of
the lamp”. Jayne Atkinson, a Registered
Nurse at Pennington Court, is notably
dedicated to her job. During the bad winter
weather she walked several miles to work
as the buses could not run in the snow.
Described as very helpful and caring, Jayne
demonstrates the core values of Westward
Care. Well done Jayne.
Westward Care raises £1,417 for Yorkshire
Cancer Centre.
A big congratulations to
all Westward staff who
took part in the Leeds 10k
Run to raise funds for the
Yorkshire Cancer Centre.
Everyone made a fantastic
effort and achieved
excellent finish times
ranging from 50 minutes
for the fitter members
of the team to 1 hour
and 47 minutes for those
members of the team
determined to finish.
Our facilities are proud to be associated with the above organisations.