Selecting the Successful Dental
Case Manager
Kathleen Harding, BA.S
Director of HIV Services
Community Health Center, Inc
November 4, 2009
CHC Mission
Statement
Community Health Center is a private, non-profit agency
providing primary health care and social services.
Its quality health care services are available to all, and
particularly to
those who cannot gain access to such services elsewhere. The
Community Health Center takes leadership in promoting
interagency cooperation.
It is based on consumer control
and is committed to ensuring human rights and respecting
human dignity;
as such, it strives to be a voice
and vehicle for social change.
Grant Objectives
• Target Population - 300 HIV+ individuals in
Norwalk and the surrounding communities who
need dental care.
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Eliminate Barriers to dental care for target population.
Promote importance of oral healthcare for individuals with
HIV/AIDS to providers of medical and case management
services in the community.
Significantly reduce and control dental disease in target
population.
Utilize resources to encourage adherence to appointments and
treatment plan.
Educate patient population on oral health self care
Publication and Dissemination.
DCM Proficiencies
• Recruit and retain eligible grant patients
• Collect and report data
• Navigate the patient through dental
services
• Identify and eliminate the barriers to care
Raw Data: DCM2 VS. DCM1
Procedure 9/1/08-2/28/09
New exams
Limited oral evaluation
Periodic exam
Cleanings
Fillings
Dentures
Extractions
34
31
17
29
84
12
96
2/06/08-8/15/08
17
8
4
18
72
10
90
% change
+ 100%
+ 288%
+ 325%
+ 61%
+ 12%
+ 20%
+ 6%
Finding the Right Dental
Care Coordinator
Skills - vs - Behaviors
Finding the right mix!
SKILLS CHARACTERISITICS
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Computer experience and knowledge
Data input
Networking
Problem solving
Multi-tasking
Organizing
Communication
BEHAVIORAL CHARACTERISTICS
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ACCOUNTABLE
ARTICULATE
ACCOUNTABLE
PERSERVERENT
ENERGETIC
LISTENER
EMPATHETIC
ORGANIZED
SELF STARTER
CONFIDENT
LESSONS LEARNED
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FOCUS ON THE TOP 1 OR 2 BEHAVIORAL AND SKILLS
CHARACTERISITICS FOR THIS POSITION
AFTER AN UNSUCCESSFUL HIRE LOOK AT THE DEFICIENT
BEHAVIORAL AND SKILL CHARACTERISTICS AND BUILD THE
INFORMATION INTO THE NEXT HIRE
DIMINISHED SKILL SETS ARE ACCEPTABLE ONLY IF THE
ORGANIZATION IS PREPARED TO IMPROVE SKILLS ON THE FLY.
EMPATHY, CHARACTER AND PERSERVERENCE ARE DIFFICULT TO
DEVELOP AND A MUST IN THIS POSITIION!
REFERENCES MUST BE CRITICALLY ASSESSED
INITIATIVE AND ACCOUNTABILITY ARE NECESSARY FOR A
SUCCESSFUL HIRE – A SELF STARTER IS HARD TO IDENTIFY IN AN
INTERVIEW BUT WORTH THE WORK TO FIND!