LibQUAL+tm
Library Survey at
University of Liverpool
2003 and 2004
Survey Preparation
• Decided on incentive- Amazon vouchers
• CSD contacted for e-mail address list
• Registered with CSD for LibQUAL+tm e-mail
•
•
address to send and receive messages about
survey
File received – invitation message sent 26th
February
129 bounced e-mails, replaced with new
addresses
Survey Preparation
• Library sites specified
• Liaison with Faculty Librarians/Systems
staff to map LibQUAL+tm disciplines to
our departments
• List posted on the LibQUAL+tm Liverpool
web page
Opening the Survey
• Survey open 7th March – 25th March 2003
• Real time access to free text comments
and running total of completed surveys
• Dealt with queries on daily basis
• Sent out 3 paper surveys on request, 2
returned
• 387 responses received
• 1 negative comment/complaint
Statistical Information Required
• Obtained from Academic Secretary’s Dept
• Male/Female breakdown
• Number of taught/research post grad
students
• Number of undergraduate students in
each year
• Number of students/staff in each
department
• Total number of staff in each category
The Results
• Areas of concern at Liverpool:
– Access to books/journals
– Access to e-journals
– Library buildings
• Where we did well
– Helpfulness of staff
– Library website
What Happened Next?
• Senior Management Team given paper
copies of results
• Results mailed to Faculty Librarians
• Results posted on survey web page
• Short report written for Information
Services Committee, posted on new
LibQUAL+tm web page, displayed in the
Library and published in ‘Issues’ Library
Newsletter
Survey 2004
What we did differently
• Increased the number of e-mails sent
– 2,000 to undergrads/taught p/grads
– 600 to academic staff, 600 to post grads
• 552 responses (17.3%)
• 308 from undergrads - 55.8% of total received
•
and 15.4% of undergrads surveyed (up
from26.4% and 11.3% in 2003)
Decided in future to run survey every other year
Carol Kay, February 2006
• Email: [email protected]
• Website: http://www.liv.ac.uk/library/