Super Human Capital
Turn Everyone Into Fully Engaged
Workplace Super Heroes
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Workplace Super Heroes
discretionary effort
personal risk
pursuit of a higher goal
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Job satisfaction is at an
ALL-TIME LOW
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You don’t like
your job?
Drew Carey
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Poll: Remember Steven Slater?
1.
2.
Nope, never heard of him.
Oh yeah, I remember, that was crazy!
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Steven Slater
JetBlue Flight Attendant
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Felon? Or working class hero?
Top 10 Twitter
182,000 FB fans
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Fewer than
1 in 3
are engaged
Only 45%
are even
“satisfied” at work
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Sources: Blessing White, Conference Board
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“What is engagement,
anyway?”
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HAPPY
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SATISFIED
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Employee engagement =
Emotional commitment to
organization’s goals.
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 Engagement   Discretionary Effort
“Engaged employees care more,
perform better, and stay longer.”
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Crisis & Opportunity
for
BUSINESS
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Campbell’s Soup in 2000
•Sales were declining
• Lost 54% of market value in 1 year
• Engagement scores the worst of
any Fortune 500 ever polled
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Source: Forbes 06.23.09
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To win in the marketplace
you must first win in the
workplace.
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Front-line managers
said,
ARE YOU CRAZY?
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Engagement-Profit Chain
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Sources: The Service Profit Chain, Heskett & Sasser
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By 2009, Campbell’s
• 23:1 engaged to disengaged ratio
• TSR 30%+ compared to S&P -10%
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Source: Forbes 06.23.09
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5x
Higher!
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Source: Kenexa 2009
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Crisis & Opportunity
for
INDIVIDUALS
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Spillover
&
Crossover
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Poll
My boss gives me the information I need.
1. No, never
2. Seldom
3. Yes, sometimes
4. Yes, often
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Increased
risk for
heart attacks
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Source: Nyberg, et al, “Managerial Leadership and Ischemic Heart…”
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Is Your Boss
Killing You?
www.WeTheBook.com
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Source: Nyberg, et al, “Managerial Leadership and Ischemic Heart…”
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Children
misbehave
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Source: Stewart, Barling. “Fathers’ Work Experiences Effect Children’s Behaviors…”
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Source: Stewart, Barling. “Fathers’ Work Experiences Effect Children’s Behaviors…”
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You have
less
sex!
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Source: Matthews, et al, “Work-Family Conflict and Marital Quality: Mediating Processes”
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HOW
can we
ENGAGE
our team members?
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Surveys of
10 million
workers in
150
countries
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Growth
Recognition
Trust
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Growth
Give Feedforward,
Not Feedback.
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5
things leaders can do to drive
growth & development
1. Use Feedforward Coaching
•
focus on goals not standards
•
Continuous not annual
•
Multiple data-points; not just manager and direct report
2. Talk about their career goals over the next 3 – 5 years
•
What knowledge, skills, experiences, relationships do they need in order to reach those
goals?
•
Help them to identify ways to close the gaps
•
Think about mentorships, job rotations, developmental projects, lunch and learns,
conference share-outs, books, etc.
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Recognition
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5
things leaders can do to drive
recognition & appreciation
1. Show appreciation often, as long as it is deserved
2. Don’t just say it or use email! Written notes are a lost art—highly valued.
3. Use 3 part “thank you”:
•
Express thanks
•
Specifically mention the behavior you are grateful for
•
Explain what it means to the company and/or how it aligns with
company value strategic priorities, etc.
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Trust
It is the job of leaders to
eliminate uncertainty.
– Colin Powell
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5
things leaders can do to drive
trust & confidence
1. Be transparent: share the bad news along with the good news
2. To inspire trust and confidence in the future, simplify and repeat the big
strategic plan
3. Align individual goals with departmental objectives and organizational strategy
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Example BHAGs
2020 Vision!
20 by 2015!
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1500 Hotels by 2014
Lead the future of
networking
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Example BHAGs
2x in 3y
BIG!
$5 Billion in Sales,
Independent
and Global
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20/20
Double revenues
in 3 years
$20 share price; $20
million net profits
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Get a Free Book
What’s your company’s BHAG?
To: [email protected]
Subject: BHAG
Kevin, our company’s big goal is…
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“GReAT” Leaders
focus on
Growth, Recognition And Trust
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HOW
Isn’t
Enough
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WHY,
NOT
HOW
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Anchor the
WHY
of
Leadership
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Get a Free Book
What’s one thing you learned today?
To: [email protected]
Subject: One thing I learned
Kevin, one thing I learned from
your presentation…
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