Receptionist (full time)
Scone Palace requires a Receptionist to join our team.
This is a key role; as first point of contact we are seeking an individual who can welcome
customers in a professional and friendly manner and has excellent communication skills.
Arranging visitor bookings is a key part of the role and requires a high level of organisational
ability, IT skills and cash-handling experience.
Our small team has a total commitment to delivering first-rate customer service and experience
in a similar role would be beneficial.
Requirements of the role include:

Taking responsibility for that initial welcome, those all important first impressions

Processing visitor bookings, converting enquiries into sales and up-selling group bookings

Dealing with visitor enquiries both in person and on the phone

The ability to deal with the unexpected

Displaying a sense of pride in presentation and service delivery

Always ready to go the extra mile

Some weekend/evening work may be expected
For a full job description and application form please visit: www.scone-palace.co.uk
or Telephone: 01738 554920
Interviews will be scheduled when sufficient suitable applications have been received
Job Description for Receptionist, Scone Palace
Job Title:
Main purpose of
job:
Receptionist
Responsible to:
Sales & Events Manager
To provide an efficient reception service, processing tour bookings and responding
to general enquiries. Undertaking administrative support as required.
This is a key role supporting the House Opening function and close liaison with the
in-house team and client base is essential.
Main responsibilities include :
Telephone Call
Handling; Tour
Bookings and
Greeting Visitors
-
Administrative
Tasks
-
Other
-
Providing excellent customer service at all times
Accurately processing and recording visitor bookings as per procedure
Converting enquires to sales where possible
Working with the HO team to achieve group booking targets
Promptly answering all incoming calls and transferring to the appropriate
person, e-mailing messages in their absence
Checking answer machine daily and passing on messages
Welcoming visitors and directing them to waiting area or meeting room,
informing the appropriate person of their arrival
Assisting Palace visitors with any queries, contacting other members of staff for
assistance if required (e.g. First Aid)
Signing for deliveries, informing recipient and storing parcels tidily
To be responsible for maintaining the reception area in a tidy, presentable
manner welcoming to visitors
Providing general assistance to guides/ticket-hut/shops/catering departments
Providing change as required
Dealing with queries relating to visitor facilities
Providing ad-hoc administrative support for Viscountess Stormont, the Estate
and House Opening teams
Typing correspondence and general admin as required
Complete accident and incident books when required
A willingness to undertake any necessary training
Any other reasonable duties as requested by Viscountess Stormont and the
Management Team
This job description is a guide to the nature of the work required; it is not wholly comprehensive or restrictive
August 2014
Person Specification for Receptionist, Scone Palace
FACTOR
ESSENTIAL (E) Or
DESIRABLE (D)
QUALIFICATIONS
The nature of the job demands a good general education demonstrating
literacy and numeracy
E
EXPERIENCE
Experience of working within a similar customer service driven role
E
Cash handling experience
E
SKILLS AND ABILITIES
Must be computer literate and have knowledge of Microsoft packages
E
Excellent communication, presentation and interpersonal skills
E
Able to follow instructions and adhere to procedures without constant
supervision
E
Work in a systematic and orderly manner with a high level of organisational
skills
E
PERSONAL QUALITIES
Can do attitude
E
Ability to develop, establish and maintain positive relationships with
staff, clients, suppliers and others
E
Keen attention to detail with a methodical approach, task orientated and able
to co-ordinate a range of activities
E
Able to prioritise and deliver to tight timescales
E
Able to work on own initiative in a pro-active matter and able to work well as
a member of a small team
E
A commitment to delivering the highest standard of service with a willingness
to take the initiative and go the extra mile
E
A flexible and adaptive manner
E
Ability to work under pressure and deal with conflicting priorities
E
Willingness to undertake any training necessary for the role
E
August 2014