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UNADDRESSED MAIL
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S VA LI D FR OM 1 J A N UA RY 20 17
Senders must ensure that pieces of
unaddressed mail have passed the test before
being dropped off for distribution.
GENERAL INFORMATION
These general terms and conditions apply to
unaddressed mail. In addition to these general
terms and conditions, the rules set out in
‘Post
Danmarks
Kundehåndbog
for
Adresseløse Forsendelser’ (Post Danmark’s
Customer Guide for Unaddressed Mail) apply.
Unaddressed mail may contain insert(s).
Where inserts are not published for part of the
sender’s business, the unaddressed mail may
contain a maximum of five inserts, and
enveloping is not allowed.
1 DEFINITION
For further information about the conditions
established for suitability for mechanical
processing, reference is made to Post
Danmark’s Customer Guide for Unaddressed
Mail.
Unaddressed mail is mail bearing no name or
destination address, as well as mail bearing
an address but no name. Unaddressed mail
may take the form of e.g. advertising material,
specimen copies of magazines etc. of uniform
weight, format, contents and layout for
distribution to a group of recipients in
Denmark.
Unaddressed mail is delivered in the ‘MED
RUNDT’
wrapper.
Unaddressed
mail
distributed to recipients who have registered
for the “Reklamer – Nej tak” (Ads – no thanks)
or “Reklamer og ugeaviser – Nej tak” (Ads and
free newspapers – no thanks) schemes are
delivered in a wrapper without advertising
material.
Unaddressed mail can be delivered in various
variants,
such
as
Household
Direct,
Unaddressed
Mail
PLUS,
Segmented
Unaddressed Mail, Distribution with Opt-out
Scheme. For further information about these
variants, reference is made to Post Danmark’s
Customer Guide for Unaddressed Mail and
‘Retningslinjer for adressefiler’ (Guidelines for
Submission of Electronic Address Files).
1.1 DIMENSIONS AND WEIGHT
The unaddressed mail must comply with the
following requirements as regards dimensions
and weight.
Paper
quality
(g/m2) *
Weight
(g)
Minimum
100 g/m2
None
Maximum
g/m2
250
250 g
Dimensions
(height/spine
x width x
thickness)
14.5 x 9 x
0.03 cm
36 x 26 x
0.5 cm.
* (1 m2 is equivalent to 16 A4 sheets).
Unaddressed mail consisting of single sheets
must be printed on paper with a minimum
grammage of 100.
To facilitate processing, unaddressed mail
weighing more than 100 g must measure at
least 27.0 x 18.9 cm.
Unaddressed mail is packed mechanically by
Post Danmark, and the unaddressed mail
must be suitable for mechanical packing.
Enveloped unaddressed mail must always be
tested for mechanical packing and approved
by Post Danmark before conclusion of a
distribution agreement.
Whether or not unaddressed mail is suitable
for mechanical processing is always for Post
Danmark to decide.
1.2 VERSION MAIL
Version mail means mail advertising for a
chain, but where the individual shop in the
chain has a special marking such as, for
example, a name, address or logo which is
printed on the unaddressed mail, directing
recipients to the nearest shop.
Distribution of version mail, including
distribution of more than one version in the
same postcode area within the same
distribution period, or of more than ten
versions within the same distribution period is
subject to the prior written approval of Post
Danmark.
2 DISTRIBUTION
2.1 NOTIFICATION
Regardless of the period of distribution,
notification of unaddressed mail must be
given by Monday three weeks before the first
day of distribution. Post Danmark makes
reservations for sold-out distribution periods.
Customers who enter into an annual
agreement with Post Danmark on the
distribution of more than 500,000 pieces of
unaddressed mail must, by the time of the
agreement entering into force at the latest,
submit a production plan setting out, as a
minimum, orders in the form of requested
distribution
periods, distribution
areas,
impressions, weight and number of versions.
A production plan template can be obtained
from Post Danmark.
2.2 DISTRIBUTION PERIODS
Unaddressed mail is distributed TuesdayWednesday or Thursday-Friday, however,
subject to public holidays or other special
days. See all details about the distribution
periods in Post Danmark’s distribution and
drop-off calendar, which can be found at
www.postnord.dk/produktinformation.
2.3 RECIPIENT GROUPS
Recipient groups are described in Post
Danmark's Customer Guide for Unaddressed
Mail.
On Tuesday-Wednesday, distribution is made

Households
in
multi-storey
buildings

Single-family and terraced houses

Offices

Shops

Farmers
Distribution to recipients registered for the
‘Nej
tak’
schemes
also
takes
place
on
Wednesdays.
On Thursday-Friday, distribution is made to the
following recipient groups:

All households

Households
in
multi-storey
buildings

Single-family and terraced houses

Farmers
2.4 THE “REKLAMER – NEJ TAK” (ADS – NO
THANKS) OR “REKLAMER OG
UGEAVISER – NEJ TAK” (ADS AND FREE
NEWSPAPERS – NO THANKS) SCHEMES
By signing the customer agreement, senders
declare that they will respect the wish of
recipients that are registered under the
“Reklamer – Nej tak” (Ads – no thanks) or
“Reklamer og ugeaviser – Nej tak” (Ads and
free newspapers – no thanks) schemes. The
guidelines
issued
by
the
Consumer
Ombudsman and applicable from time to time
can
be
viewed
at
www.forbrugerombudsmanden.dk/Retningslin
jer-og-lovgivning.
2.5 ORDERED VOLUMES
As a basic rule, distribution requires a
minimum net order volume of 5,000 pieces
per order, however with the following
exceptions:

For version mail, the minimum net
order volume is 5,000 pieces per
version.

For
Household
Direct
and
Unaddressed
Mail
PLUS,
the
minimum net order volume is
10,000 pieces.
2.5.1 DISTRIBUTION OF ORDER VOLUMES
OF UNDER 5,000 PIECES OF MAIL
Post Denmark offers distribution to small
Danish island communities (Island Service),
parishes (Parish Distribution) as well as a
small number of whole postcodes (Local
Distribution) even though the order volume is
less than 5,000 pieces.
Such distribution is subject to separate terms
and conditions, which are available at
www.postnord.dk/fb.
to the following recipient groups:

All households
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UNADDRESSED MAIL
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S VA LI D FR OM 1 J A N UA RY 20 17
3 DROP-OFF
3.1 DROP-OFF LOCATION
Unaddressed mail must be dropped off at
Distribution
Services
A/S,
Borgmester
Christiansens Gade 51, 2450 Copenhagen SV,
Denmark.
3.2 DROP-OFF TIME
Unaddressed mail can be dropped off
Monday-Friday from 8:00 to 15:30 hours at
Distribution Services A/S. When the mail is
dropped off, the driver must present a
consignment note as well as a sample of the
unaddressed mail.
Distribution
period
TuesdayWednesday:
ThursdayFriday
Earliest
drop-off
time
Monday at
08:00
hours in
the week
before
distribution
Thursday
at 08:00
hours in
the week
before
distribution
Net order volume
5,000-14,999 pieces
15,000-24,999 pieces
25,000-49,999 pieces
50,000-99,999 pieces
100,000-499,999
pieces
500,000-999,999
pieces
More than 1,000,000
pieces
Extra impressions
600 pieces
4.00%
3.00%
2.50%
1.00%
– no thanks) schemes , the distribution price
is adjusted accordingly.
0.75%
Unaddressed mail is subject to purchase on
credit. Payment cannot be made in cash.
0.50%
Any surplus will be destroyed after end of
production.
For version mail, the number of extra
impressions is based on the order volume for
the individual versions and not the total order
volume.
Latest
drop-off
Post Danmark reserves the right to reduce the
distribution area if the number of pieces of
unaddressed mail dropped off is not
sufficient, given the order volume.
Wednesday at
15:30 hours
in the week
before
distribution
4 RIGHT OF DISPOSAL
Friday at
15:30 hours
in the week
before
distribution
The earliest and latest drop-off times may
vary in connection with public holidays.
For a complete overview of distribution
periods and drop-off times, see ‘Post
Danmark’s
Omdelingog
indleveringskalender’ (distribution and dropoff
calendar)
at
www.postnord.dk/produktinformation.
3.3 PACKING
OF
PALLETS
AND
UNADDRESSED MAIL
Pallets and unaddressed mail must be packed
in compliance with Post Danmark’s guidelines
as set out in Post Danmark’s Customer Guide
for Unaddressed Mail.
A receipt is given for unaddressed mail
dropped off. If, in connection with processing
of unaddressed mail dropped off, the mail is
found not to be suitable for mechanical
processing, this will result in either nondistribution of the mail or lower quality than
otherwise possible of the processed mail. The
sender will be invoiced for additional costs
incurred when mail is unsuitable for
mechanical processing.
3.4 EXTRA IMPRESSIONS
To ensure that a sufficient number of pieces
of unaddressed mail are available for
distribution, when considering any waste and
shrinkage in connection with the mechanical
processing of the mail, senders must drop off
a certain number of extra impressions as
follows:
An order is considered to have been placed
upon receipt of an order confirmation from
Post Danmark.
Orders are not binding for Post Danmark until
confirmed by Post Danmark. Only confirmed
orders can be dropped off for distribution.
Payment is always charged for cancelled
orders, with different amounts being charged
depending on whether cancellation is made
before or after the deadline for notification of
changes.
For Unaddressed Mail PLUS, regardless of
when an order is cancelled, payment is also
charged for address scrubbing at the
applicable rates if a scrubbed file has been
delivered to the sender prior to the
cancellation of the order. Address files
provided by the customer may only be used to
address the planned mailing, may not be
disclosed or handed over to third parties and
must be deleted after use.
Senders may change their orders free of
charge up until the deadline for notification of
changes, and subject to payment of a fee after
the deadline for notification of changes.
Orders are changed upon written request to
Post Danmark.
5 PRICE
A list of the prices and fees payable from time
to time for unaddressed mail, including
cancellations/changes as well as the relevant
supplementary services can be found at
www.postnord.dk/erhverv/prices.
Senders are invoiced for the final order
volumes distributed. If the order volume is
reduced from the time of the confirmation of
the order and until the distribution period –
for example due to an increase in the number
of recipients registered for the “Reklamer –
Nej tak” (Ads – no thanks) or “Reklamer og
ugeaviser – Nej tak” (Ads and free newspapers
6 TERMS OF PAYMENT
7 COMPENSATION
Post Danmark accepts no liability for any nondistribution or wrong distribution, loss,
damage or delay of unaddressed mail for
whatever reason, but compensation may be
offered for any such incident. Compensation
is paid in cash and to the extent following
from the guidelines below:
7.1
NON-DISTRIBUTION
OR
WRONG
DISTRIBUTION
In the event of non-distribution or wrong
distribution of a number of pieces of
unaddressed mail, equating to more than
1.5% of the total number of pieces of mail for
distribution, Post Danmark makes a refund of
the price charged for distribution of the
affected
pieces
of
unaddressed
mail.
This also applies to wrong distribution
(distribution to another distribution area) of
version mail. No other forms of damages or
compensation are offered in connection with
non-distribution or wrong distribution
7.2 LOSS OR DAMAGE
In the event of loss of or damage to a number
of pieces of unaddressed mail, equating to
more than 1.5% of the total number of pieces
of unaddressed mail for distribution, Post
Danmark will make a refund of the price
charged for distribution of the lost or
damaged pieces of unaddressed mail and also
cover any reasonable costs incurred by the
sender in connection with the production of
new pieces of unaddressed mail. No other
forms of damages or compensation are
offered in connection with loss or damage.
DELAY
In the event of delayed distribution of a
number of pieces of unaddressed mail,
equating to more than 1.5% of the total
number of pieces of unaddressed mail for
distribution, Post Danmark will make a refund
of the price charged for distribution of the
delayed pieces of unaddressed mail as set out
in the table below.
Delay
Delayed by one
distribution
period
Delayed by two
distribution
periods
Delayed by more
than two
distribution
periods
Compensation
for timecritical mail in
% of the
distribution
price
50%
Compensation
for non-timecritical mail in
% of the
distribution
price
0%
100%
0%
100%
25%
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UNADDRESSED MAIL
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S VA LI D FR OM 1 J A N UA RY 20 17
Time-critical unaddressed mail is mail the
content of which is relevant only for a defined
period of time, e.g. shoppers with special
offers. No other forms of damages or
compensation are offered in connection with
delayed distribution.
7.4 FORCE MAJEURE
Post Danmark offers no compensation if nondistribution or wrong distribution, loss,
damage or delay is due to force majeure,
including
disruption
to
normal
communication, or can be attributed to the
sender's
circumstances
(including
the
circumstances of any subsuppliers or printing
companies).
7.5 THE RECIPIENT'S CIRCUMSTANCES
ETC.
Post Danmark pays no compensation if nondistribution is due to distribution being
hampered by the recipient’s circumstances, or
if distribution is associated with physical or
mental risk, for example due to untethered
snappish dogs at delivery addresses, lack of
clearing
of
snow/gritting,
spiteful
or
otherwise offensive/threatening behaviour.
7.6 SENDER’S LIABILITY
The sender is obliged to indemnify Post
Danmark for any loss incurred by Post
Danmark as a result of non-compliance with
the requirements set out in these General
Terms and Conditions regarding the contents
and packing of pieces of unaddressed mail.
Moreover, the sender is liable in damages in
accordance with the general rules of Danish
law.
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