MY MOVE SEMINAR: Welcome!
TARTANHOMES.COM
AGENDA
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Meeting Overview
Sales Checklist
Tarion Warranty
Tartan Homeowner Manual
PDI: Pre-Delivery Inspection
24 hour Damage Report
30-Day Report
Seasonal Items
Emergency
Year End
2-year warranty
7-year warranty
Helpful tips
AVID Ratings
Questions
TARION
WARRANTY
•
•
•
•
•
Meet or exceed
Tarion standards
Review Tarion Website and
the Construction Performance
Guidelines (CPG)
“Warrantable”
“Under Warranty”
Tarion “My Home”
TARTAN HOMEOWNER MANUAL
AND SALES CHECKLIST
DEFICIENCIES!
Repair or Replace
PDI
•
•
•
•
•
Pre-Delivery Inspection (PDI)
Appointment set well in advance
Within two weeks of closing
At your future home, with a
Tartan representative.
No children, guests, designers or
home inspectors
PDI
•
•
•
•
PDI: Pre-Delivery Inspection
Spend time on special order items
Check for missing items
Bring changes orders
PDI
•
•
•
•
PDI Form
Filled out and signed with the
Tartan representative
Bring signed copy to your lawyer
During the PDI, you will receive a
Homeowner Information Package
(HIP), which will include:
–
–
Manuals and warranty information on products
in your home
Vouchers for an information session re:
heating and cooling
JUST BEFORE YOU MOVE
•
•
You will receive a call from our Sales Team
Check in, thanks, and hand-over to Service
24-HOUR
INSPECTION
•
•
•
•
Only for damage that is not on the PDI list
Check home before moving furniture in
Form in HIP Package
24-hour items are noted at this time, and
dealt with as part of the 30-day report.
24-HOUR
INSPECTION
A FEW DAYS
AFTER YOU MOVE IN
•
•
A welcome call from After
Sales Service
Chance to pre-book 30-day
work (more on this later)
30-DAY INSPECTION
•
•
•
•
•
Damage caused by
homeowner not covered
Fill out form on your own
Submit forms within 30 days
Tarion will communicate with
you re: how they opporate
Deficiency repair appointment
–
Pre-booked, or made after we
review the 30-form, your choice
30-DAY INSPECTION
REVIEW OF TARION AND
TARTAN MILESTONES
1) PDI: Pre-Delivery Inspection
Tarion and Tartan Event
2) 24-Hour Report
Tartan Event
3) 30-Day Report
Tarion and Tartan Event
REVIEW THE TARTAN
METHOD
•
•
•
Welcome call from our Service Rep 2 or 3 days after moving
Opportunity to pre-book 30-day work
Your choice: pre-book, or we can make the appointment after
we review the 30-day report
SEASONAL ITEMS
•
•
•
Completed between May 1 and November (“Seasonal days”)
Builder has 270 seasonal days to complete exterior work
Installation is weather dependant
EMERGENCY
•
•
•
•
Emergency procedures explained in manual
Loss of heat, call number on furnace
Plumbing leak, call plumber, number on
Service answering machine
Roof/door/window leak, call Tartan’s Service’s
cell phone
YEAR END
•
•
•
•
•
Similar to 30-day list
Manual helps decide what
is covered by warranty
Download form from Tarion
web site
Send to Tartan with normal
items: cc Tarion with
disputed items
Courtesy caulking and
nail-pop patching
(no painting)
TWO YEAR
WARRANTY
•
•
•
•
•
•
Covers building
systems, not fixtures
Heating
Plumbing
Electrical
Exterior cladding
Water penetration
SEVEN YEAR
WARRANTY
•
Load bearing system
HUMIDITY
•
•
•
•
•
Heat Recovery Ventilator
(HRV)
Learn how to operate
YouTube Video
High efficiency furnace &
HRV may be different
Use Harding voucher you
receive on closing in HIP
TIPS
•
•
•
•
•
•
•
•
Street is construction zone except lumber, dirt, etc.
Floor joists and squeaks
Electrical locations
Natural finish variations
Production builder
Paint
Parks are not done
by builder
Voiding warranty:
call Service Office first
BACK YARDS
& GRADING
PLANS
•
•
No decks, pools or
fences in first year
Do not level out swales
or berms
BEFORE YOU MOVE…
•
Utilities: Some weeks before your occupancy date, you should contact the various utilities and set
up new accounts.
Enbridge Gas:
www.Enbridge.com
Ottawa Hydro:
www.HydroOttawa.com
Bell or Rogers:
Bell:
www.Bell.ca
Rogers:
www.Rogers.ca
•
Water:
•
Prepare for occupancy: We recommend that you call your lawyer and your mortgage provider a
week or two before closing to make sure everything is ready.
•
New Address and Postal Code: Your new civic address will be provided to you by your Sales
Representative once we pick up the building permit for your home. Canada Post assigns new
postal codes every 6 weeks, and includes them on their website: www.CanadaPost.ca. You do not
need a postal code to set up new utility accounts.
Preliminary closing cost calculation is sent to you and your lawyer eight weeks before closing.
•
City of Ottawa’s Water Department: 613-580-2444
AVID
RATINGS
CUSTOMER
PORTAL
TARTANHOMES.COM
THANKS FOR COMING!
TARTANHOMES.COM