Joining up health and care services in Northumberland
About this survey
Thank you for participating in this survey - we anticipate it will take around 15 minutes to complete.
We would like to understand your experiences of care from health and social care services in
Northumberland, how easily you are able to access services and how ‘joined up’ and coordinated
these services feel to you and for anyone you care for.
Your feedback is very important to all health and care partners in Northumberland. All responses
are completely anonymous. Please be honest as this will greatly help us understand how people
use our health and care services and how we can improve your experiences in the future.
Joining up health and care services in Northumberland
About you
Please tell us some basic information about yourself
* 1. Please tell us your age (select one answer from drop down menu)
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* 2. Please tell us your postcode area (select one answer from drop down menu)
Other (please specify)
* 3. Please tell us your gender (select one answer from drop down menu)
Male
Female
Transgender
Prefer not to say
* 4. Do you have any children under 18? (select one answer from drop down menu)
* 5. Do you suffer from a long term condition or ongoing health problem? (select one answer from drop down
menu)
Joining up health and care services in Northumberland
About you
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* 6. How would you describe your long term condition / ongoing health problem? (select all that apply)
Mental health related (anxiety, depression, bipolar, dementia)
COPD / breathing problems / lung disease
Heart disease
Cancer
Suffered a stroke
Diabetes
Mobility problems / disability
Chronic pain (Arthritis, musculoskeletal)
Neurological conditions (Parkinson's MS)
Prefer not to say
Other (please specify)
* 7. For any named problem, how much has this affected you in the last 3 days? (select one answer)
Not at all
Slightly
Moderately
Severely
Overwhelmingly
Prefer not to say
Joining up health and care services in Northumberland
Accessing services for yourself
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* 8. Have you accessed any health or care services for yourself in the past year? (select one answer)
Yes
No
Can't remember
Prefer not to say
Joining up health and care services in Northumberland
Accessing services for yourself
Please tell us the last time you accessed the following local services for yourself
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* 9. Please tell us which services you have used (please select all that apply)
Within last 3 months
Within last 6 months
Within last 9 months
Within last year
Routine GP appointment
GP out of hours services
Hospital as an inpatient
Hospital as an
outpatient
Mental health services
A&E for serious
emergencies (The
Northumbria Hospital,
Cramlington)
999 emergency
ambulance
24 hour urgent care
centres (Wansbeck and
Hexham Hospitals)
MInor injury units
(Alnwick, Berwick, Blyth
and Haltwhistle)
NHS 111
Local pharmacist or
chemist
Online advice /
information from NHS
websites
Social care support at
home
Home nursing visits
Other support services
Dental care
10. Please provide a brief description of the nature of your problem i.e. why you needed to access help?
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Joining up health and care services in Northumberland
Your experience of accessing services for yourself
* 11. Please tell us why you accessed these particular services (select the most appropriate description /
reason for each of the services you have used)
Part of
ongoing
care
Unable to access
help/advice from
my
regular healthcare
It is close
professional
I wasn't
Advised by Advised Convenience to where I (please state who
I knew
sure where
GP
by NHS 111 / 24/7 access
live
in box below)
what to do
to go
Routine GP
appointment
GP out of hours
services
Hospital as an
inpatient
Hospital as an
outpatient
Mental health
services
A&E for serious
emergencies (The
Northumbria Hospital,
Cramlington)
999 emergency
ambulance
24 hour urgent care
centres (Wansbeck
and Hexham
Hospitals)
MInor injury units
(Alnwick, Berwick,
Blyth and Haltwhistle)
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Part of
ongoing
care
Unable to access
help/advice from
my
regular healthcare
It is close
professional
I wasn't
Advised by Advised Convenience to where I (please state who
I knew
sure where
GP
by NHS 111 / 24/7 access
live
in box below)
what to do
to go
NHS 111
Local pharmacist or
chemist
Online advice /
information from NHS
websites
Social care support at
home
Home nursing visits
Other support
services
Dental care
Please tell us who you were unable to contact (i.e. GP, hospital doctor/consultant, district or specialist nurse, pharmacist, social
care/support worker)
* 12. Thinking about the last time you accessed the services below, overall how would you rate this
experience?
Very good
Good
Indifferent
Poor
Very poor
Routine GP appointment
Other (please specify)
GP out of hours services
Other (please specify)
Hospital as an inpatient
Other (please specify)
Hospital as an outpatient
Other (please specify)
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Very good
Good
Indifferent
Poor
Very poor
Mental health services
Other (please specify)
A&E for serious emergencies
(The Northumbria Hospital,
Cramlington)
Other (please specify)
999 emergency ambulance
Other (please specify)
24 hour urgent care centres
(Wansbeck and Hexham
Hospitals)
Other (please specify)
MInor injury units (Alnwick,
Berwick, Blyth and Haltwhistle)
Other (please specify)
NHS 111
Other (please specify)
Local pharmacist or chemist
Other (please specify)
Online advice / information from
NHS websites
Other (please specify)
Social care support at home
Other (please specify)
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Very good
Good
Indifferent
Poor
Very poor
Home nursing visits
Other (please specify)
Other support services
Other (please specify)
Dental care
Other (please specify)
13. Please tell us why you have rated your experience this way and what could have been improved
* 14. Were all the people involved in your care always aware of your medical and care history? (select one
answer from below)
Yes
No
Can't remember
Other (please specify)
* 15. Did your care feel co-ordinated to you? (select one answer from below)
Yes, definitely
Yes, to some extent
No
Can't remember
Other (please specify)
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* 16. Did you know who to contact about any changes, worries or questions you had about your care? (select
one answer from below)
Yes, definitely
Yes, to some extent
No
Can't remember
Other (please specify)
Joining up health and care services in Northumberland
Caring for a family member, friend or loved one
* 17. Are you a carer for a family member, friend or loved one? (select one answer from drop down menu)
Joining up health and care services in Northumberland
Caring for a family member, friend or loved one
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* 18. Thinking about the person you care for, please describe any long-term conditions or ongoing health
problems they have? (select all that apply)
Mental health related (anxiety, depression, bipolar, dementia)
COPD / breathing problems / lung disease
Heart disease
Cancer
Suffered a stroke
Diabetes
Mobility problems / disability
Chronic pain (arthritis, musculoskeletal)
Neurological conditions (Parkinson's MS)
Frail elderly person with multiple needs
Prefer not to say / not sure
Other (please specify)
Joining up health and care services in Northumberland
Caring for a family member, friend or loved one
* 19. Thinking about the person you care for, have you accessed any health or care services on their
behalf in the past year? (select one answer)
Yes
No
Can't remember
Prefer not to say
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Joining up health and care services in Northumberland
Accessing services on behalf or a family member, friend or loved one i.e. as a carer
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* 20. Have you accessed any of the following services recently on behalf of the person you care for? (select
all that apply)
Within the last 3 months
Within the last 6 months
Within the last 9 months
Within the last year
Routine GP appointment
GP out of hours services
Hospital as an inpatient
Hospital as an
outpatient
Mental health services
A&E for serious
emergencies (The
Northumbria Hospital,
Cramlington)
999 emergency
ambulance
24 hour urgent care
centres (Wansbeck and
Hexham Hospitals)
Minor injury units
(Alnwick, Berwick, Blyth,
Haltwhistle)
NHS 111
Local pharmacist or
chemist
Online advice /
information from NHS
websites
Social care support at
home
Home nursing visits
Other support services
Dental care
21. Please provide a brief description of the nature of the problem i.e. why you needed to access help on
behalf of someone else?
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Joining up health and care services in Northumberland
Your experience of accessing services on behalf of the person you care for
22. Please tell us why you accessed these particular services on behalf of the person you care for (select
the most appropriate description / reason for each of the services used)
Unable to
access help
/ advice
from regular
healthcare
professional
Part of their
It is close to
(please
I wasn't
ongoing
Advised by Advised by Convenience where they state who in I knew what sure what to
care
GP
NHS 111 / 24/7 access
live
box below)
to do
do
Routine GP appointment
GP out of hours services
Hospital as an inpatient
Hospital as an
outpatient
Mental health services
A&E for serious
emergencies (The
Northumbria Hospital,
Cramlington)
999 emergency
ambulance
24 hour urgent care
centres (Wansbeck and
Hexham Hospitals)
Minor injury units
(Alnwick, Berwick, Blyth,
Haltwhistle)
NHS 111
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Unable to
access help
/ advice
from regular
healthcare
professional
Part of their
It is close to
(please
I wasn't
ongoing
Advised by Advised by Convenience where they state who in I knew what sure what to
care
GP
NHS 111 / 24/7 access
live
box below)
to do
do
Local pharmacist or
chemist
Online advice /
information from NHS
websites
Social care support at
home
Home nursing visits
Other support services
Dental care
Please tell us who you were unable to contact (i.e. GP, hospital doctor/consultant, district or specialist nurse, pharmacists, social
care/support worker)
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23. Thinking about the last time you accessed the services below on behalf of the person you care for,
overall how would you rate this experience?
Very good
Good
Indifferent
Poor
Very poor
Routine GP appointment
GP out of hours services
Hospital as an inpatient
Hospital as an
outpatient
Mental health services
A&E for serious
emergencies (The
Northumbria Hospital,
Cramlington)
999 emergency
ambulance
24 hour urgent care
centres (Wansbeck and
Hexham Hospitals)
Minor injury units
(Alnwick, Berwick, Blyth,
Haltwhistle)
NHS 111
Local pharmacist or
chemist
Online advice /
information from NHS
websites
Social care support at
home
Home nursing visits
Other support services
Dental care
24. Please tell us why you have rated the overall experience this way and what could have been improved
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* 25. Were all the people involved in your loved one's care always aware of their medical and care history?
(select one answer from below)
Yes
No
Can't remember
Other (please specify)
* 26. Has your loved ones' care felt co-ordinated to you? (select one answer from below)
Yes, definitely
Yes, to some extent
No
Can't remember
Other (please specify)
* 27. Did you know who to contact about any changes in your loved one's condition, or any worries or
questions you had about their care? (select one answer from below)
Yes, definitely
Yes, to some extent
No
Can't remember
Other (please specify)
Joining up health and care services in Northumberland
GP services
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* 28. Thinking about the last time you saw a GP, what was the main reason for visiting (select one answer
from below)
Routine check-up
Repeat prescription
Specific health issue
Advice
To attend a clinic
Can't remember
Other (please specify)
* 29. Which GP practice did you attend? (Type your response in the box below)
* 30. How far away from your home is this GP practice? (select one answer from below)
Under 5 miles
5-10 miles
10-20 miles
More than 20 miles
Not sure
* 31. How did you book your appointment? (select one answer from below)
In person at the practice
Telephone
Online
Someone else booked it for me
Can't remember
Other (please specify)
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* 32. How long did it take from the time of contacting your GP practice, to getting an appointment? (select
one answer from below)
Less than 24 hours
1-2 days
2-3 days
3-4 days
5+ days
Can't remember
* 33. Were you happy with the length of time it took? (select one answer from below)
Yes, definitely
Yes, to some extent
No
Other (please specify)
* 34. Thinking about your most recent GP visit, how would you rate this experience? (select one answer from
below)
Very good
Good
Indifferent
Poor
Very poor
* 35. Did you have enough time to discuss any issues you might have had?
Yes, defintely
Yes, to some extent
No
Can't remember
Other (please specify)
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* 36. Do you regularly see the same GP?
Yes
No
Prefer not to say
* 37. Would you be willing to see a different GP? (select one answer from below)
Yes, definitely
Yes, to some extent
No
* 38. Please tell us what is most important to you when accessing GP services - please rank in order of
importance from most important (1) to least important (4)
Seeing any GP as soon as possible, at any location within my local area
Seeing any GP as soon as possible, within my own practice
Seeing my own GP, even if that means waiting a couple of days
Seeing my own GP at another location within my local area
Joining up health and care services in Northumberland
Access to GP services
The next questions will focus in particular on access to GP services - please be honest in your
responses as this will help us improve services
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* 39. Please rank the following in order of importance to you when accessing GP services (1 = most
important and 7 = least important)
Evening appointments (Monday to Friday)
Weekend appointments
Same day appointments
Online appointment booking
Appointment booking by text
Telephone consultation / conversation with doctor
Email consultation / conversation with doctor
* 40. Would you want to access to a GP at the weekend? (select one answer from below)
Yes
No
* 41. Thinking about weekends in particular, when would you want to have access to a GP appointment?
(please select all that apply)
Friday evening
Saturday morning
Saturday afternoons
Saturday evening
Sunday morning
Sunday afternoon
Sunday evening
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* 42. Would you be willing to travel to a different GP practice / location in the following situations (select all
that apply)
To access an evening appointment (Monday to Friday)
To access a same day appointment
To access a weekend appointment
I would not be willing to travel
I would be unable to travel due to lack of transport
Joining up health and care services in Northumberland
Urgent access to GPs
* 43. If you needed to see a GP in an urgent situation (for example outside of normal working hours), would
you be willing to see a different GP to your usual GP? (select one answer from below)
Yes
No
Not sure
* 44. How far would you be willing to travel to see a GP in an urgent situation? (select one answer from
below)
Under 5 miles
5-10 miles
10-20 miles
More than 20 miles
None
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* 45. Would you be willing to attend any of the following places to see a GP urgently, for example outside of
normal working hours (select all that apply)
General hospital
Community hospital
A GP surgery in your local area i.e. neighbouring GP practices
46. Would lack of transport be a problem if you needed to travel to see a GP urgently?
Yes
No
Joining up health and care services in Northumberland
THANK YOU
Thank you for completing this survey - your feedback is much appreciated. For more information
about this work please visit www.northumberland.nhs.uk and sign up for regular updates
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