Involvement: The key link
between PPI, Equality and
Human Rights
Paula Walters
Director
NHS CEHR
The West Wing
‘Decisions
are made by
those who
show up’
President Bartlett,
Series 1
What I will cover
• The role of CEHR
• Brief overview of the Equality Bill
• What I feel are the connections
between PPI and the Equality
Duties & Human Rights
The NHS Centre for Equality
and Human Rights
• “Supporting NHS Wales to provide
quality healthcare services that meet
the different needs of people and
tackles inequality"
• National strategic resource for building
capacity and capability to mainstream
and promote equality and human rights
across NHS Wales.
Equality Legislation: Where are
we now?
• 3 positive Public Sector Duties to
•
•
promote Race, Disability and
Gender Equality
Anti-discrimination legislation
providing protection in employment
and service delivery
Human Rights Act 1998
What will the Equality Bill
mean?
• Possible Duty on public sector to
•
tackle socio-economic inequality
The Public Sector Equality Duty
‘…consider the needs of diverse groups in
the community when designing &
delivering public services so that people
get fair opportunities and better public
services’.
The Equality Bill will provide
protection on grounds of
• Race
• Gender
• Disability
• Age
• Sexual
orientation
• Religion /
belief
• Pregnancy
& maternity
• Gender reassignment
Other areas of the Equality Bill for
public bodies
• Use public
procurement to
improve equality
• Ban age
discrimination outside
the workplace
• Introduce gender pay
and equality reports
• Extend the scope of
positive action
• Strengthen the powers of
Employment Tribunals
• Protect carers from
discrimination
• Offer new protection for
breast feeding mothers
• Strengthen protection
from discrimination for
disabled people
What does PPI, Equality and
Human Rights expect from us?
• Citizens at the heart of policy and decision-
•
•
•
•
making
Relationship building – not one-off exercises
Active involvement – not passive consultation
or fait accompli
Promotion of equality of opportunity in
involvement
Having a strategic plan of action
What does PPI, Equality and
Human Rights expect from us?
• Managing public expectations
• Reflect the economic climate
• Use a range of evidence to develop
•
•
•
learning in organisations
Accessible engagement methods
Building trust and confidence
Openess and accountability
The importance of being
trustworthy
‘Whether we’re selling a political message or
a packet of cereal, everyone in the
communications business is now faced with
a fundamental decline in trust.
… You can have all the facts and figures, all
the supporting evidence, all the endorsement
you want, but if you don’t command trust,
you won’t get anywhere. (Cont’d …)
The importance of being
trustworthy
And trust, of course is the one thing that can’t
be built in a one-off spate of advertising.
Trust is built over the long-term, on the basis
not of communication but of action. And then
again, trust, once established, can be lost in
an instant – one ill-judged remark and it’s
gone forever.’
Neil Fitzgerald, Chairman, Unilever,
Address to the Advertising Association, 2001
It’s not just what you do it’s the
way that you do it!
• Equality Impact Assessment
• 7 step engagement process
• Partnership working
• Pooling our expertise
• Pooling our resources
• Reducing the burden on people we depend on
talking to us
Demonstrating the promotion
of equality in involvement
PPI
Equality
Scheme
Equality
Data
‘It is in the spirit of Andrew Jackson that I,
from time to time, ask senior staff to have
face-to-face meetings with those people
representing organisations who have a
difficult time getting our attention. I know
the more jaded among you, see this as
something rather beneath you. But I
assure you that listening to the voices of
passionate Americans is beneath no one,
and surely not the peoples’ servants.’
Leo McGarry, Chief of Staff, West Wing, Series 1
And finally….
Consider:
When was the last time you and/or
your senior managers met with an
individual or organisation that
doesn’t normally get an audience
with you?
Diolch yn fawr/Thank you
NHS Centre for Equality and
Human Rights
Innovation House, Llanharan,
CF729RP
Telephone 01443 233450
www.wales.nhs.uk/equality