POSITION DESCRIPTION
POSITION TITLE
Mental Health & Housing Recovery Worker (NDIS)
POSITION OVERVIEW
WCS Mental Health and Housing (MH&H) services offer recovery based NDIS
services to people with a psychosocial disability. The NDIS Recovery Worker
will contribute to the coordination of services administered by the Mental
Health and Housing team. More specifically this role will be responsible for
implementing and coordinating participants’ NDIS Plans and to help them
build personal capacity, overcome social isolation and increase their
connections to the community. Our services have a strengths-based, recovery
approach that focus on people’s interests, skills and abilities and their capacity
to lead satisfying lives.
CLASSIFICATION
WCS Level 5
SERVICE LINE | AREA
EMPLOYMENT TYPE
PERMANENT
EMPLOYMENT STATUS
FULL TIME
FIXED TERM
Mental Health Recovery
CASUAL
HOURS PER WEEK
PART TIME
LOCATION
The Smith Family, Corner of Launceston and Easty Streets, Woden, 2606
IMMEDIATE MANAGER
Manager, Mental Health Recovery & NDIS Services
INDUSTRIAL AGREEMENT
Community Sector Multiple Enterprise Agreement 2014-2018 (ACT)
38 hours
REPORTING RELATIONSHIPS
NO OF DIRECT REPORTS
nil
NO OF INDIRECT REPORTS
nil
KEY RELATIONSHIPS
INTERNAL
MH&H teams and other programs located within WCS, Peer Support Workers
EXTERNAL
ACT Mental Health, community mental health and other community sector
services, NDIA and Housing ACT.
KEY ACCOUNTABILITIES
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Working with other MH&H programs, help build a WCS recovery program of support within
the NDIS framework for people with psychosocial disabilities
Provide a support coordination role for participants’ NDIS Plans and/or other assistance as required
and where applicable resolve points of crisis.
Assist people experiencing mental illness to have a valued role in their community and enhance their
quality of life by providing opportunities, support and services to develop or redevelop skills, build
confidence and reconnect with the community.
Build supportive, long term respectful relationships with people experiencing mental illness, their
families and carers.
Ensure that services accessed by people experiencing mental illness are coordinated, integrated and
complementary to other services in the community.
Provide direct and personalised assistance through outreach services, providing referrals and
monitoring and reporting progress.
Provide a welcoming and professional environment for families, suppliers and team members through
the provision of consistent high quality customer service.
Position Description| NDIS Recovery Worker
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Provide regular communication of service user’s feedback and information to the relevant team
members.
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Contribute to the ongoing evaluation of service delivery by providing feedback to the Service
Area/Business Unit managers.
Engage in the evaluation of performance with your immediate manager and actively seek
opportunities to develop professionally and personally.
Actively participate in staff/team meetings, organisational activities and various community events.
Engage in the ongoing improvement of own knowledge and skills through training and reflective
practice.
Take responsibility to work in accordance with workplace health and safety guidelines and follow the
Policies and Procedures of the organisation.
Participate in ongoing quality improvement of the service area.
Apply workplace Diversity and Equity principles at all times.
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EXPERIENCE & QUALIFICATIONS
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Essential
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Desirable
Other
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Knowledge of the NDIS
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Current Working with Vulnerable People card.
Demonstrate commitment to the Purpose and Values of Woden Community
Service.
Has a current Senior First Aid Certificate (or willingness to undertake one) &
current Driver’s Licence
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Document History
A minimum Certificate IV in Mental Health or equivalent.
Skills, knowledge and experience in providing direct and personalised
assistance through outreach services, providing referrals, monitoring and
reporting progress.
Demonstrated ability to build supportive respectful relationships with people
experiencing mental illness including family members and carers.
Understanding and demonstrated awareness of strength-based and
recovery approaches and social justice.
Highly effective oral and written communication as well as interpersonal
skills.
Demonstrated ability to work effectively and collaboratively in a small team
and a willingness to participate in team meetings and supervision.
Thorough understanding of the importance of personal and professional
boundaries, ethical behaviour, policies and procedures.
Original: 2016
Revised: 1 June 2016
Version: v2
Employee’s signature
DATE
Manager’s signature
DATE
See next page for Capability Framework details
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CAPABILITY FRAMEWORK
CORE REQUIREMENTS
BEHAVIOURAL INDICIATORS
Sector and organisation
purpose and values
General knowledge of human rights based approaches to supporting
Service Users, and the individual and context of community sector.
Understands the role, vision, purpose and values of the organisation.
Aligns with sector and organisation approaches and values. Understands
the strategic direction under which the organisation operates.
Leadership & Teamwork
May lead a team, monitoring and coaching to achieve required
outcomes/performance. Effective team member; provides support to
higher level roles. Shares knowledge and information and contributes
to professional team meetings. Schedules own work and contributes to
work planning. Monitors the progress of work and, under guidance, will
estimate, cost and schedule work.
Communication
Develops flexible communication techniques that engender positive
engaging relationships. Has good listening skills and seeks, provides
and/or shares information appropriately and respectfully; developing
influencing skills. Has a network of relevant contacts to resolve work
issues. Acquires basic negotiation techniques in respect to internal and
external people to ensure processes and protocols are followed and
work is appropriately handled.
Customer Relationships
Uses basic professional competence to perform relevant professional
work supporting Service Users with problem solving and decision
making about their needs and expectations. Maintains regular
communication with Service Users on straightforward matters. Able to
work with other teams or service providers. Understands diversity and
confidentiality requirements. Works with experienced staff on more
sensitive or serious matters. On straightforward matters, maintains
regular communication with stakeholders.
Personal Accountability
Understands the intent and framework of relevant compliance
legislation, quality standards, policies & procedures relevant to the role,
and where to find necessary information. Contributes to health, safety
and wellbeing and to an effective workplace. Understands the need to
appropriately use financial and other resources. Able to market and
promote organisation service offerings and work with other agencies
and stakeholders.
Innovation
Identifies opportunities for innovation. Adopts a creative and
resourceful approach. Takes personal responsibility for continuous
improvement and quality in own work. Solves most problems in own
work and participates in wider problem identification and resolution
tasks. Analyses and mitigates risk. Applies improvement processes.
Experience & Qualification
A relevant tertiary qualification and/or equivalent knowledge and
experience, or 4 year degree with little experience. Where required for
practice, registration with professional body maintained. Undertakes
regular professional development.
FUNCTIONAL REQUIREMENTS
BEHAVIOURS INDICATORS
Person centered knowledge
and application
Develops understanding of the principles and applies knowledge of:
the range of individual choices, goals and aspirations; the process of
collaborating with individuals to identify these; the process of
developing plans which involve multiple services and networks of
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support. Initiates person centred tools and processes for use by self
and/or team. Identifies areas of policy and practice to facilitate person
centred approaches. May assist with the implementation and review of
person centred tools within service offerings.
Participation & inclusion
Works with a Service Users to increase participation and inclusion,
based on individual goals and choices. Able to facilitate integration
through straightforward service offerings, based on individual needs
and goals, in life learning areas; e.g. accommodation, equipment,
family support, recreation, employment and education. Utilises
relationships to achieve access and address barriers to participation.
Communicates with the Service Users to ensure that progress towards
individual goals is regularly reviewed. Acts on feedback. Supports
Service Users with problem solving and decision making.
Service Delivery
Delivers straightforward services using a professional understanding of
specific areas of support that may include assessments, health and
wellbeing issues, behavioural support, counselling, interventions and
services offered. Advocates for the person as required. Able to
communicate and work effectively with other professionals and
disciplines and administrative staff. Assists senior professionals with the
undertaking of assessments, providing therapy and interventions, case
management and coordination. Recommends referrals. Undertakes
straightforward fee for service work. Reflects on practice and
performance; recognises limits of professional competence and seeks
guidance and advice as appropriate. Participates in professional team
meetings and supervision.
Service outcomes,
development and evaluation
Undertakes straightforward assessments of the individual outcomes
gained and the effectiveness of service offerings. Uses measurement
techniques to determine progress with goals in a Service User’s plan.
Utilises specific tools and makes adjustments to support provided.
Undertakes the planning, development and evaluation of
straightforward service offerings. Works under general professional
direction in relation to service development, review and evaluation
projects involving standard methods and requirements. Able to provide
support to higher level service managers and project staff.
Reporting & Documentation
Carries out reporting, documentation and administration tasks
including service records and billing. Prepares straightforward direct
service reports. Maintains case notes, plans and required
documentation. Effectively uses technology. Extracts service data from
multiple sources, and assembles into standard formats for analysis.
Identifies trends and reports on variances from expected practices.
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