JOB DESCRIPTION
Job Title:
Lettings Negotiator
Reports to:
Lettings Manager
Date:
April 2015
Salary: £24,879
1 PURPOSE OF YOUR JOB
To find customers for our properties, by delivering an excellent
customer service which ensures Shoreline’s objectives and targets
are achieved or exceeded.
To use the Choice Based Lettings service or other marketing
methods to identify home seekers and match them to suitable
available properties.
2 DIMENSIONS
The Lettings Negotiator will be responsible for a case load of vacant
properties. This includes taking ownership of these properties from when
they become available to the Lettings Team to allocate, through to sign up
of the new tenant.
The Lettings Negotiator will effectively contribute to maximising the rental
income possible from Shoreline’s empty homes by proactively seeking
new customers and negotiating allocations through to their conclusion.
As a member of the team the post holder will work collaboratively with
internal and external partner agencies to achieve Shoreline’s objectives,
values and goals.
3
PRINCIPAL ACCOUNTABILITIES
As a Lettings Negotiator you will:
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Arrange and attend property viewing appointments
Accurately match tenant requirements to available property stock
Proactively generate new business
Negotiate on behalf of Shoreline with prospective tenants and internal
colleagues to achieve satisfactory lettings
Build and maintain strong client relationships
Deal with enquiries from existing / potential clients, suppliers, Home Options
Team, stakeholder groups and colleagues
Complete the sign up of new tenants and explain their responsibilities and
ours as their landlord
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Complete pre tenancy checks to identify any financial or other support
needs the prospective tenant has and ensure this support is in place
Complete property checks to ensure the Lettings Standard has been
achieved and Shoreline has stored an accurate photographic record of the
condition of the property on allocation
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To robustly apply all housing advertising and allocation processes so that
rental and other linked income is maximised to achieve and exceed
business plan targets. To ensure that through comprehensive provision of
information and early intervention, residents do not get into arrears and
are appropriately advised and signposted to services that will assist them
to manage their finances where there is concern.
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To maintain excellent client care at all times and build a good rapport with
customers to achieve high levels of customer satisfaction with the Lettings
Team
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Assist with maintaining a comprehensive register of potential new
customers through either the Choice Based Lettings system and/or a
Shoreline register. Use the register proactively to match empty properties to
new customers
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To ensure that the Choice Based Lettings system and Shoreline policies
and procedures for allocation of available properties are rigorously applied
by the Lettings Team, so that properties are allocated fairly according to
regulatory standards and legislative requirements
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To work in close liaison with other Shoreline teams and the Local Authority
to ensure a proactive approach to the allocation of empty homes and
protect and promote Shoreline’s business interests
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To set clear customer expectations to prevent neighbour disputes or other
tenancy failures
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To be responsible for systematic and accurate recording of all required
housing management information through the approved recording
systems, to enable production of required management reports and
enforcement of contract terms where necessary
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To establish and maintain positive partnerships with external organisations
and others to ensure that residents are able to access available services
that will assist them to manage their homes and contribute to their
communities
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To implement current Shoreline policies, legal requirements, statutory
regulations and best practice as advised by the Lettings Manager or their
deputy
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To comply with safe systems of working processes to ensure safety for
self, employees and customers.
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Maintain Shoreline’s good reputation and uphold the company values and
culture
4 KNOWLEDGE and EXPERIENCE
Qualifications
Professional qualifications from the Chartered Institute of Housing (CIH),
National Federation of Property Professionals (NFoPP), Association of
Residential Lettings Agents (ARLA) or equivalent are desirable.
Evidence of continuing professional development is desirable.
Skills and experience
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Experience of working in a customer service environment Essential
Confident in dealing with clients and successful negotiation Essential
Have demonstrable negotiation, relationship building and sales experience
Desirable
Ability to work effectively in a busy environmental as part of a team
Essential
Strong organisational skills and good attention to detail Essential
Competent use of IT systems to record and retrieve data. Essential
A flexible approach to working hours to meet deadlines and the needs of
customers Essential
Excellent written and verbal communication skills with customers, clients,
team and partners Essential
Knowledge of the market and area Essential
Knowledge and experience of housing management and applying housing
legislation, regulation and best practice. Desirable
Knowledge of Health & Safety Legislation including risk assessment
processes. Desirable
Knowledge of property law and the legislation governing housing advice
and homelessness Desirable
Rented property marketing experience Desirable
Competencies Sought
Making the Difference - Customer focus
Project & process management
Communicating and Influencing
Financial management
Quality management
Leadership
Working with people
5 ORGANISATION CHART
Lettings
Lettings Agency
Agency
Manager
Manager
Lettings Negotiator X 6
Senior
SeniorLettings
Lettings
Negotiator
Negotiator
Lettings Assistants X 2.5
Communications Assistant
X 0.5 FTE
Remaining 0.5 Corporate
Communications
6 ADDITIONAL INFORMATION
There is a requirement to work Saturdays and evenings to meet the needs of
the service.
A full driving licence and access to a vehicle is essential.