Welcome to the NHSmail webinar
• The webinar will begin at 12.30pm.
• Please synchronise your web and phone presence by
inputting your Attendee ID into the phone.
• Participant lines will be muted during the presentation.
• The webinar will be recorded.
• You can use the chat messaging feature on the right of the
screen to ask questions. Please only use this for questions,
not general comments.
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NHSmail information sharing webinar
Tuesday 2 May 2017 at 12.30pm
Agenda
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Introduction – Henry de Ferrars (NHS Digital)
NHSmail overview and objectives – Damian Dube (NHS Digital)
Self-migration option – Simon Berest (NHS Digital)
Managed and supported migration options – Andrew Pearson
(Accenture)
• Catalogue update – Andrew Pearson (Accenture)
• Skype for business (SfB) – Andrew Pearson (Accenture)
• Next steps – Damian Dube (NHS Digital)
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Overview and objectives of the webinar
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Overview and objectives of the webinar
• Providing information and support to organisations joining
NHSmail
• Establish target dates of when your organisation plans to
migrate to NHSmail
• Identify barriers organisations are facing in order to join the
service
• Provide information on different migration options available
• Establish forward demand of required accounts to enable
and plan for future demand
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NHSmail self-migration
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NHSmail self-migration (1)
• This option allows an organisation to self-migrate from a local
email service to NHSmail by managing the setup and data
transfer themselves.
• Self-migration is intended for those organisations with simple
migration requirements and experienced technical teams.
• The approach is underpinned by a light touch migration support
service providing guidance to enable organisations to migrate
themselves onto the NHSmail service.
• Self-migration guidance can be found at
http://support.nhs.net/joiningnhsmail - under the section entitled
“Registering an NHS or publically funded organisation supporting
the provision of publically funded health and social care”
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NHSmail Self-Migration – Collateral
• Organisation Self-Migration Guide – Outline and guidance for
organisations to follow in order to be successful and achieve the
migration.
• Self-Migration Project Plan – Template for organisations to follow
a structured project plan.
• NHSmail Project Initiation Template.
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NHSmail self-migration (2)
• Self-migration timescales, driven by the local organisation, can
take approximately six months to complete, depending on the
number of accounts being migrated.
• A Request for Change (RFC), which is required for all migration
types, is submitted as part of the checklist process. This can
take seven business days and should be factored into any plans.
• Top-up service agreement – This is the agreement to be signed
between organisations and Accenture to enable the procurement
of items from the top-up service catalogue.
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Migration Governance
• Organisations will be required to have regular checkpoint
calls with NHS Digital or Accenture to report/review
progress against their migration.
• Migrations will be monitored to ensure the migration
checklist process, which is based on best practice, is met
and to ensure smooth progression.
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NHSmail migration checklist – high level overview (1)
Stage 1 – Initial interest
 Organisation options
appraisal
 Organisation to supply
draft number of accounts
 Identify baseline
benefits / review
integrated applications
 Complete discovery
questionnaire
 Executive approval to
initiate project
Stage 2 – Initiation
 Assign project manager
Stage 3 – Running the
project
 Confirm number of accounts
needed on NHSmail - part of
account reconciliation
 Approved PID
 Communication strategy
 Analyse / decide on
migration method
 Analyse / decide on data
migration method
 Local high level business
plan written
 User / Local Admin training
plan
 Establish local support
policies
 Sign & submit top-up
services agreement
 Local strategy board sign-off
 RFC is submitted
NHSmail migration checklist – high level overview (2)
Stage 4 – Migration
readiness
Stage 5 – Roll-out
 Decide and implement bulk
connector (TANSync or CSV
upload)
 Migration phase 1
 Technical pilot
 Regular checkpoint calls with
NHS Digital
 Lessons learnt, risks &
issues log updated if needed,
resolve any technical issues
ahead of mass migration
 Go / No-go decision from
NHS Digital as part of request
for change (RFC) process
 Migration phase 2, etc.
Stage 6 – Post migration
 In-house email server decommissioning plan
 Benefits realisation plan (612 months after migration)
 Monthly update to NHS
Digital with account numbers
registered per month, and
numbers needed for next
month
Full checklist can be viewed here.
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Accenture managed and supported
migration options
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Accenture offers two managed migration options – focussed on bulk data
migration from local source email platform to NHSmail
1. Supported
migration *
2. Managed
migration
Migration service providing planning support and tooling to enable migrating
organisation’s personnel to deliver the migration. Co-existence between source .nhs.uk
and NHSmail environments maintained during migration.
Comprehensive migration service providing planning support, tooling and technical
expertise to deliver the migration. Co-existence between source.nhs.uk and NHSmail
environments maintained during migration.
Accenture delivery network technical resources engaged 24x7 during agreed migration
period.
*
• Previously described as a Partial Migration
• Technical pre-requisite, readiness and enabling tasks will need to be delivered by migrating organisation personnel
to deliver the migration project.
• Accenture are responsible for managing the delivery of the data migration aspects of the project.
• Managed migrations targeted at organisations >2000 mailboxes
• For follow-up Accenture migration services questions or queries
[email protected]
The key benefits of an Accenture managed migration can be
summarised as follows:
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Positive end user migration experience – minimal end-user intervention required.
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Automated tooling enabled process to maintain co-existence between source and target
email platforms during migration (without email down time or blackouts) – calendar
synchronisation, delegate & shared access permissions and distribution lists.
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Flexibility to schedule migration in batches to minimise clinical and business impacts –
VIP and priority options are available.
Accenture managed migration options – high level process.
Supported
Managed
Accenture managed migration timelines illustrating typical times to complete
project phases.
Based on an organisation with ~4000 mailboxes cutting over ~1000 mailboxes per week.
Managed migration option- organisation
readiness
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Migration readiness is essential to a managed migration option – providing the
foundation for a successful project
Illustrative Extract
Discovery
Questionnaire
Migration
Pre-Requisites
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Quest tooling platform requirements
Email archiving
Project communication
IG requirements
Joiners & leavers process
Sub-domain branding
Approach to PSTs
New users to migrate
NHSmail users in scope
Mailbox size
Mailbox item size
Attachment size
VIP users
Pilot users
Shared mailboxes
Distribution lists
Public folders
Top-up services catalogue update
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A new top-up services catalogue is being approved that includes pricing
updates and news service that include:
Updated managed mailbox migration costs to reflect increase in Quest tool migration
license. All managed services prices (MS) will be increased by 50p per mailbox.
Skype for Business Peer-to-Peer Audio/Video Call & Web Conferencing - £1.03 per user
per month.
Skype for Business Dial-in Conferencing - £0.016 per connection per minute.
Skype for Business on- boarding readiness assessment and support.
A menu of additional services to support all mailbox migration projects (next slide)
For follow up Accenture top-up services catalogue questions or queries: [email protected]
Additional top-up services catalogue migration services – for all
migration options
Service
Description
Organisation
pre-requisite
Indicative charge
(Catalogue Reference)
Shared mailbox
creation
Script based injection of shared
mailboxes into NHSmail – removes need
to be created manually.
Completing CSV template.
Typically 3 days – currently £1596
(MS016)
Distribution list
creation
Script based injection of distribution lists
into NHSmail – removes need to be
created manually.
Completing CSV template.
Typically 3 days – currently £1596
(MS016)
Delegate permissions
Script based injection of delegated
permissions into NHSmail – removes
need to be created manually.
Completing CSV template.
Typically 3 days – currently £1596
(MS016)
Migration readiness
Completing pre requisite tasks for
managed migrations - advising where
necessary to enable more effective
migration.
ACN pre-requisite document
will drive scope.
Typically 5-10 days
£3,005 - £6,010
(MS015 and MS016)
Bulk account moves
Bulk account moves inter organisation /
environment – self migrations and
organisation merger or acquisition.
Providing LA related accounts
report.
Typically 2 days – currently £1064
(MS016)
Security testing
Penetration/environment testing – ACN
standard offering could be tailored to
NHSmail
Organisation specific.
POA
Skype for Business Services
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Skype for Business Service
Overview of Services
Enabling New Ways of Working
Find an Expert
Instant Messaging & Presence
Core Service - Free
Mobility
Audio/Video Calls &
Web Conferencing
Additional Service - £1.03 PUPM
Dial-in Conferencing
(PSTN Conferencing)
Additional Service - £0.016 per min
per connection
eConsultations
Virtual MDTs
Skype for Business (SfB) key information
Access Methods & Licensing
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Accessible via desktop and mobile
applications
SfB Basic Client available without CAL
Skype for Business Server Access Licenses
for top-up services required
Clinical Safety & IG
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Information & Guidance
Following information available on Support Site:
• Service Description
• Service Configuration Guide
• Training Materials – IM&P and A&VC
• Communications Templates
Further assets being published soon.
NHSmail is approved for clinical use. Local
organisations should ensure appropriate
clinical and information governance is
managed in line with local policies.
Clinical use considerations on Support Site
Joining Skype for Business
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Log your interest via
[email protected]
providing number of users required and
estimated on-boarding timescales
Dedicated Skype for Business Webinar
taking place 23 May 2017 – register here for
joining information
Next Steps
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Next steps
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NHS Digital will publish the slides and a recording of this webinar on
the NHSmail support pages shortly
Contact the NHS Digital self-migration project manager via
[email protected] if you have queries not answered via the
information provided within the NHSmail Support pages
Contact Accenture via [email protected] if you
would like further information on managed and supported migrations
Contact [email protected] to register interest in the SfB webinar
You will receive an email asking you to complete a survey asking for:
– your organisation’s target migration date
– number of NHSmail user accounts
– chosen method of migration to NHSmail
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