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Department Manager
Level F
Client Management Development (CMD) and Client Skills
Policy, Competitiveness and CMD
Divisional Manager, Policy, Competitiveness and CMD
East Point, Dublin
EI.022.17E
Role Purpose
Enterprise Ireland’s vision for a transformed Irish enterprise sector is for client companies to be
led by highly skilled, innovative and customer focused management teams, experienced in the
internationalisation of companies, with skilled and innovative workforces.
The strategic challenge is the development of a range of best-in-class leadership, innovation,
entrepreneurship and international sales offers and the formation of a world class business
leaders peer learning community, that can cascade and involve our full range of business clients,
based on leading edge learning and technology principles and practices. Part of the challenge
also is the development and implementation of strategies at national and regional level to assist
our SME clients attract, develop and retain skills and talent.
The Department Manager, Client Management Development and Client Skills will lead in the
development and implementation of strategies to address these central challenges of leadership
and talent.
Key Deliverables
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Lead the development of leadership programmes to meet the evolving needs of clients.
Lead the CMD team in the development of Enterprise Ireland’s leadership and related
capability building platform, in consultation with the organisation’s company development
teams.
Guide the development and provision of key transformational leadership programmes such
as Leadership for Growth (L4G), Innovation for Growth (I4G) etc.
Ensure the rapid development of online modules and programmes that respond to clients’
evolving capability building needs.
Build the SME/business leaders peer learning community as a global best-in-class model.
Drive the cascading of Enterprise Ireland leadership capability programmes to reach a
greater number of EI clients.
Ensure that all programmes deliver the necessary impact and are operated within all
procurement requirements.
Lead the development and implementation of strategies to assist our SME clients to attract,
develop and retain skills and talent.
Pro-actively engage with the implementation and continuous improvement of the new Client
Engagement Model in close collaboration with relevant EI colleagues.
Play a lead role in the implementation of the 2017-2020 corporate strategy as a member of
the Enterprise Ireland management team ensuring delivery of agreed targets.
Lead, manage and develop the CMD team to support their continuous development and to
oversee the achievement of objectives and metrics.
Manage the delivery of appropriate recommendations in the DJEI Action Plan for Jobs.
Act as a thought leader and public spokesperson for Enterprise Ireland in the area of
leadership and capability development at appropriate fora.
Functional Competencies (Key Skills and Knowledge)
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Ability to lead, motivate and manage a team is essential.
Experience of business leadership programmes is essential.
Experience of capability building programmes based on latest learning and online
technologies is essential.
Experience of developing capability building programmes within complex organisations.
Excellent knowledge of best practice leadership and management development trends both
in Ireland and internationally.
Knowledge of strategies for businesses to attract, develop and retain skills and talent.
Experience in working with third party training providers to deliver a service to clients.
Demonstrated ability to build relationships and networks, to collaborate and connect across
internal and external stakeholders to the benefit of clients, as well as proven experience of
influencing key stakeholders.
A third level qualification is desirable.
Additional key requirement for this role:
Willingness and flexibility to engage with networks and attend relevant events requiring
engagement outside of Enterprise Ireland’s business hours.
Enterprise Ireland Behavioural Competencies
Results Focused
Strong drive to achieve, with the ability to remain outcome and results focused with regard to
multiple business priorities and organisational goals. Strong commitment to monitoring progress
and adjusting approach ensuring delivery against the appropriate timescales.
Innovation and Risk-Taking
Actively encourages new ideas, experimentation and measured risk-taking, while always being
on the look out for opportunities to continuously improve business processes and efficiencies
within Enterprise Ireland and client organisations.
Problem Solving and Decision-Making
The ability to be decisive and take tough decisions about clients, people and costs to deliver
sustainable results, using the analysis of information and situations to make logical and sound
decisions.
Client Focused
The ability to provide an excellent client service focusing on client needs and building and
maintaining effective personal and business relationships to advance clients’ objectives and
Enterprise Ireland strategy.
Communicating with Impact to Influence Others
Communicates in a manner that will persuade, convince and influence their own staff and others,
both internally and externally, in order to motivate, inspire or encourage them to follow a
particular course of action.
Teamworking
Expertise in building and developing teams, working collaboratively with colleagues, shares
information and respect the opinions of staff members. Understands the skills, experience and
knowledge of staff members and maximises how these can be utilised to the benefit of the
department, the organisation and the client.
Embracing & Leading Change
Understands the business agenda of Enterprise Ireland and embraces changes for area of
responsibility and for external and internal clients.
Acting / Leading with Integrity
Lives the Enterprise Ireland purpose and values, acting genuinely and with integrity, in a manner
that builds trust and engages and motivates others, placing the genuine needs of the client, the
organisation, and staff ahead of personal agendas
Networking
Establishes and maintains mutually beneficial relationships with colleagues and other networks
for the purpose of sharing information.
Developing Yourself & Others
The ability to lead, inspire, motivate and energise yourself and others to creates an environment
that enables others to excel in terms of job performance.
Salary Scale:
€81,767 to €94,521 per annum contributory superannuation
Rising to €100,333 by long service increments.
€77,849 to €89,964 per annum non-contributory superannuation
Rising to €95,487 by long service increments.
Candidates should note that entry will be at the minimum of the relevant scale and the rate of
remuneration may be adjusted from time to time in line with Government pay policy. Subject to
satisfactory performance, increments may be payable in line with current Government Policy.
Application and Selection Process:
The selection process may include short-listing of candidates. The selection criteria will be
based on the requirements of the position. It is therefore important that you provide a detailed
and accurate account of where you believe your skills and experience meet the requirements for
the position. This should be contained in a short document (maximum 2 pages) accompanying
your CV.
Applicants should note that, for shortlisting purposes in particular, clear evidence of the
functional competency requirements listed as essential in this specification must be
demonstrated as part of your supporting document accompanying your CV.
To apply for the position, send a detailed CV and supporting document quoting reference
number EI.022.17E to [email protected] to be received no later than Friday,
June 23rd 2017.
Queries in relation to this role or the application process should be directed to Deirdre Keating, Human
Resources Department on +353 1 727 2376 or e-mailed to [email protected].
All applications will be acknowledged by e-mail.
ISSUED BY THE HR DEPARTMENT, ENTERPRISE IRELAND ON 2nd JUNE 2017
Enterprise Ireland is an equal opportunities employer.