HuluonyourGRANDETiVobox-FAQs
HowdoIfindHuluonmyGRANDETiVo?
TherearetwosimplewaystoaccessHuluwhenyouhaveaHulusubscription.
! PresstheTiVobuttononyourremote.
o FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.
! FromyourProgramGuide
Youcantunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhomescreen.
Signingin
Signinginissimple.MakesureyouhaveyourHuluaccountinformationhandy.
! IfyouareaHulusubscriber,selectSignIn.
Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryour
information,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.
o ArrowdownandpressSELECTtoenteryourpassword.
o ArrowtoContinueandpressSELECT.
! You’llonlyneedtosigninonce.You’llremainsignedintoHuluuntilyousignout.
o
! That'sit!You'rereadytowatchHuluonyourGRANDETiVobox!
HowtoWatch
WhenyouhaveaHulusubscriptionandsearchforshowsonyourGRANDETiVobox,yourresultswillinclude
showsavailablefromHulu.
Or,youcansearchHuludirectlyforanyshow.Here’show:
! FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.
! YourHuluhomescreenisdisplayed.
! Findashowtowatch:
o Towatchashowfromoneofthedisplayedcategories,simplyselectit.
o Tosearchforashow,selectSearchandenterthefirstfewlettersofashowtitle.Matching
titlesappearasyoutype.
! Whenyoufindasomethingtowatch,selectitandchoosePlay.
! Youcanalsochoosetoviewotherepisodes,addtheshowtoyourlistoffavorites,removetheshow
fromyourlistoffavorites,ratetheshoworchangeaudio/videooptions.
Whataretheeligibilityrequirements?
YoumusthaveaneligibleGRANDETiVobox.YoumustalsohaveaGRANDEhigh-speedInternetconnection
andaHulusubscription.
NotaHuluSubscriber?NoProblem.
GetafreetrialofferedbyHulu.*Visitwww.HuluOffer.com/GRANDE.
*Foreligiblesubscribers.
HowdoIlinkmyHuluaccounttomyGRANDETiVobox?
ThefirsttimeyoulaunchHulu(orifyouhavepreviouslysignedout)youwillbeaskedifyouareacurrentHulu
subscriber.
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StartYourFreeTrial:IfyouarenewtoHulu,youwillbeofferedafreetrial.*Followtheonscreen
promptstosignup.
*Freetrialavailabletoeligiblesubscribers
LogIn:IfyouareaHulusubscriber,continuewiththefollowingsteps.
o SigninonDeviceorSigninOnline
o Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryour
information,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.
o ArrowdownandpressSELECTtoenteryourpassword.
o ArrowtoLogInandpressSELECT.
HowdoIsignout?
IfyouneedtosignoutofyourHuluaccountonyourGRANDETiVobox,followthesesteps.
! FromtheTiVoCentralscreen,selectSettings>Account&SystemInfo>HuluAccountInformation.
! ChooseDeactivatethisdevice.Ifyoudeactivatethedevice,youwillneedtosigninagainthenext
timeyouwanttowatchHuluonyourGRANDETiVobox.
BasicTroubleshooting
IfyouarehavingproblemswithHuluonyourGRANDETiVobox,refertothesecommontroubleshooting
scenarios:
DifficultyLinking/Unlinking
Iamhavingdifficultylinking(orunlinking)myHuluaccounttomyGRANDETiVobox.
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Ifyouareunabletologinafteryoubelieveyouhaveenteredthecorrectusernameandpassword,try
resettingyourHuluaccountpasswordatHulu.com.
TrialorpreviouslysuspendedHuluaccounts:Ifyouareunabletounlinkyouraccountordonothave
accesstoanotherHuluaccount,contactGRANDE(855-286-6666).
IdonotseetheHuluicononmyGRANDETiVobox
IftheHuluicondoesn'tappear,orifitappearsbutdoesn'tfunction,followthesetroubleshootingsteps:
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Hulurequiresafunctioningnetworkconnection.Totestanetworkconnection:
6-Tuner(Pace/T6)andPremiereSeriesTiVo
FromTiVoCentral>Settings&Messages>Settings>Network>Viewnetworkdiagnostics>Test
Internetconnection
FromTiVoCentral>Settings&Messages>Settings>Channels>MyVideoProvidersandensure
thereisacheckmarkforHulu.
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Ifyourhomenetworkisnotfunctioningandyouhaveverifiedtherouterandmodemarepluggedin,
contactGRANDE(855-286-6666).
Ifyourhomenetworkisfunctioningbutyoustillcan'tseetheHululaunchpoint,movetothenext
step.
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UncheckHuluinMyVideoProviders.FromTiVoCentral>Settings&Messages>Settings>Channels>
MyVideoProviders.
Powercycleallequipment:PowercycleyourTiVo,router,modemandanywirelessnetworkadapters
youareusing.
CheckHuluinMyVideoProviderstore-enabletheapp.ThentrytolaunchHuluagain.
Ifyoustillcan'tseetheHululaunchpointcontactGRANDE(855-286-6666).
GeneralFAQs
Q1.
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WhereintheTiVoCentralmenuwouldIfindHulu?
FromTiVoCentral>FindTV,Movies&GRANDEVOD>Hulu.
Youcanalsotunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhome
screen.
WillHuluappearonmyGRANDEbillduringtheofferperiodorafterwards?
Noandno.Ifyou’reonaHulutrial,itwon’tappearanywhere–andifyouchoosetocontinueasa
payingsubscriber,billingwillbehandledbyHulu,notGRANDE,HuluCustomerSupport
HowdoIaccess/signupforanewHuluaccountonmyGRANDETiVobox?
FromTiVoCentralselect>FindTV,Movies&GRANDEVOD>Hulu
SelectLogInonthemainHuluscreen.
Ifyouarenotyetasubscriber,setupyoursubscriptionatwww.HuluOffer.com/GRANDE.
(Acreditcardnumberisneededtostartfreetrial.)
EnteryourHuluemailaddressandpassword.
SelectContinue.
Yourdeviceisnowconnected.Enjoy!
WilltheParentalControlsettingsfrommyGRANDETiVoboxautomaticallytransfer/applytoHulu
content?
No,theParentalControlsettingsfromyourGRANDETiVoboxwillnotapplytoHulucontent.
WhatabouttheTiVoapponmycomputer,iPad,mobiledevice?CanIuseitwithHulu?
YoucanusetheTiVoapponiOSorAndroidtosearchformoviesandTVshows,andifaparticularmovieor
showisavailableonHulu,theTiVoappwillindicateitsavailability.Fromthere,youcaneither(1)launch
theHuluapponyourTiVodeviceandwatchonyourTV(youwillneedtouseyourTiVoremotecontrolto
controltheHuluapponTiVoortheTiVoarrowkeycontrolswithintheTiVoiOS/Androidapp),or(2)launch
theHuluapponyouriOS/Androiddeviceandwatchdirectlyonyourphoneortablet(youwillexittheTiVo
iOS/Androidappatthispoint).
CanIstreamHuluonotherGRANDETiVoboxesinthehouse?How?
AllGRANDETiVoboxeswillbeabletoaccessHuluthroughtheAppbutyoucanonlystreamtotwo
TiVoboxesatatime.
CanIstopaprograminoneroomandwatchinanother?How?
Yes.Whenstoppingtheplaybackofamovie,select“AddtoMyList”.LaunchtheHuluApponthe
TiVointhesecondarylocationandscrolldownto“MyList”andthenselectthemoviethenchoose
“ResumePlaying”.
CanIwatchmultipleHulutitles/showsonmultipleGRANDETiVoboxesthroughoutmyhome?
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No,youcanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystream
totwodevicesatatime.
ArethereanyGRANDETiVoboxesHuluWILLNOTbeavailableon?
TheHuluappwillbeavailableonallTiVo’sconnectedtoTV’s.TiVoStreamisexcluded.
WhatifIneedhelpwith:UpdatingaHuluemailaddressorpassword,updatingpaymentmethod,
cancellingHuluaccount,reviewingHulupaymenthistory,gettingHuluhelpsigningin?
Pleasevisithttps://help.hulu.com
Ican’tfindtheHuluApponmyGRANDETiVobox–whodoIcontact?
IfyouneedsomehelpwithHuluonyourGRANDETiVoboxcontactGrande(855-286-6666).
HowdoIpayforHulu?
YoucanpayviacreditordebitcarddirectlytoHulu.HuluCustomerSupport
WhatdoIdoifIhavebeenbilledtoomuchforHulu?
You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupport
WhatdoIdoifIamhavingtroubleviewingHulu?
Iftheproblempersistsafterstandardtroubleshooting,you’llneedtocontactHulu.Youcanfindtheir
contactdetailshere.HuluCustomerSupport
HowdoIchangemypaymentdetailstopayforHuluafterI’vesignedup?
You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupport
WillmymonthlyHuluchargeappearonmyGRANDEbill?
No,allbillingisdirectlywithHulu.
HowfastdoesmyInternetconnectionneedtobe?
WhileHuluworkswithmanydifferentlevelsofInternetspeeds,thespeedofyourInternetconnection
mayimpactyourviewingexperience.Huluisastreamingservice--moviesandTVepisodesare
streamingovertheInternet,notbeingdownloaded,soyoumustbeconnectedtotheInternet
throughoutthetimeyouarewatchingHulu.
InternetConnectionSpeedRecommendations
Minimum20Mbps-RecommendedforHDvideoquality
*Note:Mbps=Megabitspersecond.InternetspeedslistedrepresentDownloadspeeds.
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HowmanydevicescanIuseHuluonatthesametime?
YoucanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystreamto
onedeviceatatime.
CustomersshouldvisitHuluHelpLinkforspecificinfoonHuluaccounts,billing,offers,programming,etc.