CPNY Contractor
Training Needs Survey
19 November 2015
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59 (39%) out of 152
Total Responses
/14 = 38%
/23 = 70%
/26 = 38%
/29 = 48%
/60 = 23%
Training Needs Survey
Survey carried out July/August 2015
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Q3: Flu Vaccination Training (annual)
Answered: 59
Skipped: 0
How many pharmacists require flu training in your pharmacy?
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57 pharmacists identified as needing
annual flu training from the responses
received
We could conservatively assume that at
least 100 pharmacists would require this
training to take into account the 61% of
contractors who didn’t complete the
survey
Q4: Flu Vaccination Refresher
Answered: 59
Skipped: 0
How many pharmacists require flu refresher training in your pharmacy?
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56% of contractors did not feel this
training was necessary, however, 44%
of contractors would like this training to
be made available (for 45 pharmacists)
Q5: Inhaler Techniques/COPD (all devices)
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff
require Inhaler/COPD training?
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79% of respondents thought that one
or more pharmacists would require
this training, as well as being seen as
beneficial to a great many
technicians and counter/dispensing
staff
Q5: Inhaler Techniques/COPD (all devices)
Answered: 59
Skipped: 0
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Breakdown of staff requiring training: 70 pharmacists, 47 technicians, 66 counter/dispensing staff.
Total of 183 from the 39% of contractors who responded alone, so this number could be estimated at around 400 for all
contractors.
Q6: EPS & Repeat Dispensing
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require EPS training?
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78% of contractors felt that one or
more pharmacists could benefit from
Electronic Prescription and Repeat
Dispensing training
67% felt that technicians require
training
71% felt that counter and dispensing
staff require training
Q6: EPS & Repeat Dispensing
Answered: 59
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Skipped: 0
A great need for this training identified amongst contractors.
Total numbers from the 39% of respondents: 73 pharmacists, 62 technicians and 91 counter/dispensing staff.
In total, 226 members of staff identified as benefiting from further training.
Q7: Dermatology - Skin conditions and sun awareness
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require
Dermatology training?
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76% of contractors considered that
one or more pharmacists would
benefit from this training
64% that technicians would benefit
73% that counter/dispensing staff
would benefit
Q7: Dermatology - Skin conditions and sun awareness
Answered: 59
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Skipped: 0
Totals: 63 pharmacists, 47 technicians, 89 counter/dispensing staff (199 in total).
Q8: Consultation Skills for Pharmacy Practice
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require Consultation
Skills training?
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74% of contractors felt that this
training was required
Q8: Consultation Skills for Pharmacy Practice
Answered: 59
Skipped: 0
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Totals: 66 pharmacists, 36 technicians, 46 counter/dispensing staff (total of 148).
Q9: Safeguarding Children and Vulnerable Adults
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require Safeguarding
Children & Vulnerable Adults training?
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83% of contractors would like one or
more pharmacists to receive this
training
This area of training was identified
as being highly sought after
Q9: Safeguarding Children and Vulnerable Adults
Answered: 59
Skipped: 0
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Totals: 75 pharmacists, 52 technicians, 87 counter/dispensing staff (total of 214).
Q10: Medicines Optimization - Diabetes management and community
pharmacy
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require Medicines
Optimization training?
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86% of contractors thought that one or
more pharmacists would benefit from
this training
Q10: Medicines Optimization - Diabetes management and community
pharmacy
Answered: 59
Skipped: 0
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Totals: 78 pharmacists, 44 technicians, 58 counter/dispensing staff (total of 180).
Q11: Undertaking MOT Health Checks
Answered: 59
Skipped: 0
How many pharmacists, technicians and counter/dispensing staff require MOT Health
Checks training?
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High demand for this training 83% of contractors felt that this
training was needed
Q11: Undertaking MOT Health Checks
Answered: 59
Skipped: 0
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Totals: 76 pharmacists, 41 technicians, 64 counter/dispensing staff (total of 181)
Other Training Needs Identified by Contractors
Type of Training
Emergency Hormonal Contraception (EHC)
Smoking Cessation
Minor Ailments Scheme
Needle Exchange/Drug User
Children’s Health
Weight Management
Dressings & Catheters
Foot Care
Anticoagulation Innovations
First Aid
Pharmoutcomes
Head Lice
Dementia
Palliative Care
Review of POMs (pharmacy order mgt system)
Disability Discrimination Assessments
Inspection Preparation
Supporting Cancer Patients
Supporting Patients after Stroke
Mental Health/Depression Support
Seasonal Conditions e.g. Hayfever
Conjunctivitis Variants and Treatment
Use of OTC (over the counter) drugs in pregnancy
Transfer of Care (hospital to home)
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No. of Contractors requested by:
8
5
3
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Additional Comments made by Contractors
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“More events in Skipton/Harrogate would be useful”
“As part of Boots, we get all training provided in-house”
“Training needs to be local”
“A regular training plan would be useful”
“Start time of courses too early - 7pm too early, needs to be 7.30pm”
“Need ETP training specific to computer system”
Conclusions
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There is a requirement for all the types of training covered in the survey, but requested from highest to lowest
(based on total number of staff requiring the training) is as follows:
1. EPS (Planned early New Year)
2. Safeguarding Children and Vulnerable Adults
3. Dermatology
4. COPD (Recently completed)
5. MOT Health Checks
6. Medicines Optimisation
7. Consultation Skills
8. Annual Flu Training (Offer every year)
9. Refresher Flu Training (Offer every year)
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Compared to all the other areas of training, it would appear that contractors are already fairly happy with the level
of flu training already available.
Contractors have identified 24 other types of training, the main ones being in the areas of EHC, smoking cessation
and minor ailments.
The times and locations of training need to be considered carefully, as this seems to be a concern for many
contractors. A new policy of training not starting until at least 7pm has now been introduced.
PROPOSAL - develop a training plan initially for Safeguarding Children and Vulnerable Adults in each CCG
location, funded pharma if possible.
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