Disabled Supporters Policy Index 2015/16 Season
Section
Page number
Disabled Supporters Membership Schemes
2
Disabled Supporters Rota Membership Scheme
2
Disabled Supporters Match Membership Scheme
2
Home Match FA Premier League ticketing policy
3
Home domestic cup matches
4
Away Match FA Premier League ticketing policy
5
Away domestic cup Matches (excluding semi-finals and finals)
6
UEFA Champions League ticketing policy home
7
UEFA Champions League Away Match Ticket scheme
8
Duplicate Match Ticket procedure for Home Matches
10
Procedure for Away Match Tickets lost or stolen
10
FA Cup Semi Final and FA Cup/League Cup Final selling procedures
10
UEFA Champions League semi-final (away leg) and final selling procedures
11
Super Cup selling procedures
12
Community Shield selling procedures
12
Concessions
13
East Lower Family Centre
13
Ticketing loyalty scheme
14
Disabled Supporters Application Process (Proof of Disability)
15
Duplicate Season TeamCard procedure
16
Season TeamCard moves
16
Match Ticket purchasing policy
16
Disabled Supporters Office opening hours
17
Disabled Supporters Car Parking on Match Days
17
Methods of payment
17
Purchasing of Tickets
17
Match Ticket Administrative Fee
18
Restricted view seating
18
Membership purchases
18
Match Ticket exchange
18
Posting of Match Tickets
19
Touting information
19
1
Group bookings
19
Supporters’ Segregation
19
All Policies and Tickets subject to Match Ticket Conditions of issue
20
Match Ticket Pricing
FA Premier League Match Ticket pricing
21
UEFA Champions League group stages
22
UEFA Champions League knockout stages
23
FA Cup Match Ticket prices
24
League Cup Match Ticket prices
24
Disabled Supporters Membership Schemes
The disabled supporters membership scheme is divided into two schemes.
Disabled supporters may join the disabled rota membership scheme or the
disabled Match Membership scheme (described below), both schemes being free
of charge. Disabled supporters should choose one membership option only.
Disabled Supporters Rota Membership Scheme
A disabled Member signing up to this Membership scheme will be placed on a
rota for Match Tickets to be sent out during the course of the season free of
charge. A rota Member will be placed on the rota on the date that their fully
completed Membership application form is received by Chelsea FC. Match Tickets
will then be issued on a rota system in accordance with the order in which these
application forms were received by Chelsea FC.
An application form will be available from the end of April 2015 on request from
Chelsea FC. Applications will be accepted by post or hand delivery. Chelsea FC
accepts no responsibility for applications which are illegible, lost or delayed
during delivery or by post. Proof of posting or delivery is not proof of receipt by
Chelsea FC.
When Match Tickets are allocated to a rota Member they will be sent out
approximately 42 days prior to the Match. A rota Member who does not wish to
use any Match Tickets which they have received must return the Match Tickets by
hand delivery or post so that they are received by Chelsea FC’s Disabled Liaison
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Officer no later than 24 hours before the Match. These Match Tickets will be
issued to the next rota Member on the disabled rota membership scheme who
can attend the Match. Match Tickets not returned but which are unused on Match
day will result in automatic removal of the rota Member from the disabled rota
membership scheme for the remainder of the season. Personal assistant Match
Tickets used without the disabled Member present will also result in the removal
of the rota Member from the rota membership scheme. Match Tickets that are
returned cannot be swapped for another Match. Chelsea FC accepts no
responsibility for Match Tickets which are lost or delayed during return by
delivery or post. Proof of posting or delivery is not proof of receipt by Chelsea FC.
A rota Member may not also be a Match Member, nor may they purchase any
Match Tickets not available to rota Members if they have not been allocated
Match Tickets for a Match which they wish to attend.
Rota customers who return Match Tickets less than 24 hours before kick off or
who do not attend a Match will not receive Match Tickets for any Category AA
Matches for the remainder of that season.
Disabled Supporters Match Membership Scheme
Match Tickets will be made available to Match Members under this membership
scheme in accordance with the terms of this Policy.
A Match Member may not also be a rota Member, nor may they purchase any
Match Tickets not available to Match Members if their application for disabled
Match Tickets under this allocation is unsuccessful.
FA PREMIER LEAGUE TICKETING POLICY
Home Match FA Premier League ticketing policy
Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders must use their Season TeamCard for
Home Matches. Match Tickets that cannot be used must be returned by hand
delivery or post so that they are received by the Disabled Liaison Officer no later
than 24 hours before the Match. Match Tickets not returned but which are
unused on Match day will result in the disabled Season Ticket Holder not
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receiving Match Tickets for further domestic cup Matches. Chelsea FC accepts no
responsibility for Match Tickets which are lost or delayed during return by
delivery or post. Proof of posting, delivery or emailing is not proof of receipt by
Chelsea FC.
Rota Members
Match Tickets will be allocated as per the disabled rota membership scheme.
Match Members
Match Tickets for FA Premier League Home Matches are sold as follows:
Match Tickets will go on sale 42 days before the fixture – where 42 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a Bank Holiday, then Tuesday:

Week 1 of sales disabled match Members can apply for one Match Ticket for
themselves and one for a personal assistant

Week 2 of sales of up to 2 extra Match Tickets per Member and 2 extra Match
Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per
Member/Season Ticket Holder).

Week 3 – general sale (maximum of 4 per person) – subject to availability. A
premium of £5 per adult Match Ticket and £2.50 per juvenile/Senior Citizen
Match Ticket will be applied to all non-corporate Match Tickets sold during
the general sale period. The premium for general sale Match Tickets has been
introduced as part of the ongoing initiative to stop the flow of Match Tickets
to ticket touts.
All Match Ticket on sale dates and times are subject to change.
Chelsea Football Club reserves the right to review the number of Match Tickets
Members/Season Ticket Holders can purchase on a match by match basis.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
4
acknowledgment. Applications will be accepted by phone, post, fax, email or
hand delivery. Chelsea FC accepts no responsibility for applications that are
illegible, lost or delayed during delivery or by post, or not received by email or
fax. Proof of posting, delivery, faxing or emailing is not proof of receipt by
Chelsea FC.
A disabled Season Ticket Holder or a disabled Member may not apply for Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
FA Premier League Matches will now be priced at Category AA, Category A or
Category B. Match Tickets for Matches against Arsenal, Liverpool, Manchester
City, Manchester United and Tottenham will be priced at Category AA. Match
Tickets for Matches against Aston Villa, Crystal Palace, Everton, Newcastle
United, QPR and West Ham United will be priced at Category A. All remaining
Matches will be priced at Category B.
Chelsea FC reserves the right to change the category of any Match outside the
Matches listed above.
There will be no upgrades or downgrades on Season TeamCards or Match Tickets.
Refunds will only be made in accordance with the Match Ticket Conditions of
Issue. Any refunds can be made at the box office providing the Match Tickets are
received back no later than 48 hours before the Match. Refunds can only be
made on production of the actual Match Ticket.
All personal callers at the box office must carry their Season TeamCard or
Membership card with them in order to purchase and/or collect Match Tickets.
Supporters are reminded that adults cannot use concession Match Tickets or
Season TeamCards to gain entry to the Ground.
All persons irrespective of age must be in possession of a valid Match Ticket.
All Match Ticket sales are subject to availability.
Home domestic cup Matches
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Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders will have their Match Tickets sent out
automatically for all Chelsea FC domestic cup Home Matches. Match Tickets that
cannot be used must be returned by hand delivery or post so that they are
received by the Disabled Liaison Officer no later than 24 hours before the Match.
Match Tickets not returned but which are unused on Match day will result in the
disabled Season Ticket Holder not receiving Match Tickets for further domestic
cup Matches. Chelsea FC accepts no responsibility for Match Tickets which are
lost or delayed during return by delivery or post. Proof of posting, delivery or
emailing is not proof of receipt by Chelsea FC.
Rota Members
Match Tickets will be allocated as per the disabled rota membership scheme.
Match Members
The initial selling date varies depending on the number of days Chelsea Football
Club has to sell Match Tickets but procedure will normally follow the following
pattern:

Match members can apply for one Match Ticket for themselves and one for
their personal assistant.

Next sales period at 2 extra Match Tickets per Member and 2 extra Match
Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per
Member/Season Ticket Holder)

General sale to follow at date to be agreed, subject to availability.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
acknowledgment. Applications will be accepted by phone, post, fax, email or
hand delivery. Chelsea FC accepts no responsibility for applications that are
illegible, lost or delayed during delivery or by post, or not received by email or
fax. Proof of posting, delivery, faxing or emailing is not proof of receipt by
Chelsea FC.
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A disabled Season Ticket Holder or a disabled Member may not apply for Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
The discounted pricing structure for domestic cup Home Matches is subject to
agreement prior to each Home Match with the visiting club, as per competition
rules. There will be no upgrades or downgrades on Season TeamCards or Match
Tickets.
These timings may alter if there is a reduced selling period.
Supporters are reminded that adults cannot use concession Match Tickets or
Season TeamCards to gain entry to the Ground.
All persons irrespective of age must be in possession of a valid Match Ticket.
All Match Ticket sales are subject to availability.
Away Match FA Premier League ticketing policy
Subject to allocation from the away club, disabled supporters Match Tickets for
Chelsea FC Away Matches may be available to disabled Season Ticket Holders
and disabled Members, as set out below. The disabled Match Ticket pricing
structure for Away Matches is subject to the policy of the away club as per the
competition rules. Details about the allocation and pricing structure of Match
Tickets for Away Matches will be advertised on the Chelsea FC website.
Match Tickets for FA Premier League Away Matches are sold as follows:
All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a
Saturday/Sunday the Match Tickets will go on sale the following Monday or, if
Monday is a Bank Holiday, then Tuesday.
Match Tickets will be sold as follows:

Season Ticket Holders can apply for one Match Ticket for themselves and
one for their personal assistant
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

Any remaining Match Tickets will go on sale to disabled Members
Season Ticket Holders and Members will be able to purchase an extra 2 Match
Tickets (maximum of 3 Match Tickets in total).

Away Matches will NOT go on general sale unless otherwise stated by Chelsea
Football Club acting in its sole discretion.
Match Ticket on sale dates and times are subject to change.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
A disabled Season Ticket Holder or a disabled Member may not apply for Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
If Chelsea Football Club does not sell the entirety of its Away Match Ticket
allocation, no refunds will be offered and/or Match Tickets redeemed.
Refunds will only be made in accordance with the Match Ticket Conditions of
Issue. Any refunds may be made at the box office for Away Matches providing
the Match Tickets received by Chelsea Football Club are on a sale or return basis
and returned no later than 48 hours before the Match. Refunds can only be made
on production of the actual Match Ticket. Match Tickets not collected from the
box office will not be refunded under any circumstances.
All Match Ticket sales are subject to availability.
Away domestic cup Match Ticket scheme (excluding FA Cup/League Cup Finals
and FA Cup semi-finals)
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Subject to allocation from the away club, disabled supporters Match Tickets for
Chelsea FC Away Matches may be available to disabled Season Ticket Holders
and disabled Members, as set out below. The disabled Match Ticket pricing
structure for Away Matches is subject to the policy of the away club as per the
competition rules. Details about the allocation and pricing structure of Match
Tickets for Away Matches will be advertised on the Chelsea FC website.
Match Tickets for Domestic Cup Away Matches are sold as follows:
All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a
Saturday/Sunday the Match Tickets will go on sale the following Monday or, if
Monday is a Bank Holiday, then Tuesday.
Match Tickets will be sold as follows:

Season Ticket Holders can apply for one Match Ticket for themselves and
one for their personal assistant

Any remaining Match Tickets will go on sale to disabled Members
Away Match Tickets will NOT go on general sale, unless otherwise stated by
Chelsea Football Club acting in its sole discretion.
Refunds will only be made in accordance with the Match Ticket Conditions of
Issue. Such refunds can be made at the box office for Away Matches providing
the Match Tickets received by Chelsea Football Club are on a sale or return basis
and returned no later than 48 hours before the Match.
The sale of Match Tickets for League Cup Semi-Finals will follow the procedure
set out above.
If Chelsea Football Club does not sell the entirety of its Away Match Ticket
allocation, no refunds will be offered and/or redeemed.
All Match Ticket sales are subject to availability.
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UEFA CHAMPIONS LEAGUE TICKETING POLICY
UEFA Champions League Home Match pricing policy and selling arrangements
Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders will have their Match Tickets sent out
automatically for all Chelsea FC UEFA Champions League Home Matches.
Disabled Match Tickets that cannot be used must be returned by hand delivery or
post to the Disabled Liaison Officer no later than 24 hours before the fixture.
Match Tickets not returned but which are unused on Match day will result in the
disabled Season Ticket Holder not receiving disabled Match Tickets for further
cup ties.
Rota Members
Match Tickets will be allocated as per the disabled rota Membership scheme.
Match Members
The initial selling date varies depending on the number of days Chelsea FC has to
sell Match Tickets but the procedure will normally follow the following pattern:
Match Tickets will go on sale 42 days before the fixture – where 42 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday.
Tickets for UEFA Champions League Home Matches will go on sale as follows:

Match members can apply for one Match Ticket for themselves and one for
their personal assistant

Next sales period at 2 extra Match Tickets per Member and 2 extra Match
Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per
Member/Season Ticket Holder).

General sale to follow at date to be agreed, subject to availability.
These timings may alter if there is a reduced selling period, especially for
knockout stage games, though phasing will stay the same.
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Chelsea Football Club reserves the right to review the number of Match Tickets
Members/Season Ticket Holders can purchase on a Match by Match basis.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
acknowledgment. Applications will be accepted by phone, post, fax, email or
hand delivery. Chelsea FC accepts no responsibility for applications that are
illegible, lost or delayed during delivery or by post, or not received by email or
fax. Proof of posting, delivery, faxing or emailing is not proof of receipt by
Chelsea FC.
Round of 16 Matches will be priced at Category A Match Ticket prices. Quarter
finals and semi-final Matches will be priced at Category AA.
Chelsea FC reserves the right to change the category of any Match outside the
Matches listed above.
Supporters are reminded that adults cannot use concession Match Tickets or
Season TeamCards to gain entry to the stadium.
All persons irrespective of age must be in possession of a valid Match Ticket.
All Match Ticket sales are subject to availability.
UEFA Champions League Away Match Ticket scheme
All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a
Saturday/Sunday the Match Tickets will go on sale the following Monday or, if
Monday is a Bank Holiday, then Match Tickets will go on sale the following
Tuesday.
Match Tickets will be sold as follows:

Season Ticket Holders can purchase one Match Ticket for themselves and one
ticket for a personal assistant
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
Any remaining Match Tickets will go on sale to disabled Members
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
Chelsea Football Club may (at its sole discretion and on a game by game basis as
it sees fit): (a) post Match Tickets for Away Matches out to supporters at an extra
cost; or (b) require supporters to collect Match Tickets for Away Matches either
from the Chelsea Football Club box office with the fully completed declaration
form or from a designated location in the country where the Away Match is due
to take place.
Supporters who request to have their Match Tickets sent out should note this will
be at their own risk. Chelsea Football Club will not be liable in the event that the
Match Tickets do not arrive, in which case such Match Tickets cannot be
duplicated or refunded. This will also apply to any friends and family purchases
made online.
Supporters collecting Match Tickets from a designated location in the country
where the Away Match is due to take place may need to provide photographic
identification, proof of address and/or any ticket collection voucher sent out by
Chelsea Football Club in advance, at the point of collection in order to collect
their Match Ticket(s).
All supporters completing the declaration form may be asked to provide proof of
transport booking (non-UK matches only).
In order to ensure that Match Tickets have not been transferred, supporters may
be subject to a ticket check at the turnstiles by Chelsea Football Club’s
employees and/or officers. Therefore all supporters will be required to be in
possession of their Match Ticket and passport (or a copy of the photographic
page) when attending the Match.
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Match Tickets for UEFA Champions League Away Matches are non-transferable
and the Season Ticket Holder/Member must be the customer who travels to the
Match.
Refunds will only be made in accordance with the Match Ticket Conditions of
Issue. Such refunds can be made at the box office for Away Matches providing
the Match Tickets given to Chelsea Football Club are on a sale or return basis
and returned no later than 48 hours before the Match. Match Tickets not
collected from the box office will not be refunded under any circumstances.
Supporters who do not collect their Match Tickets will not be entitled to a refund
and will not be rewarded with loyalty points. Supporters who fail to collect Match
Tickets for UEFA Champions League Away Matches will be removed from the
UEFA Champions League Away Match scheme.
All Match Tickets are subject to availability.
DUPLICATE TICKET PROCEDURE FOR HOME MATCHES
Duplicate Home Match Tickets (Season Ticket Holder’s seats)
Season Ticket Holders who DO NOT bring their Season TeamCard with them on
matchday must visit the box office on the day of the Match where a duplicate
Match Ticket may be issued at a cost of £5 per Match Ticket. Photographic proof
of ID is essential and only the Season Ticket Holder can collect a duplicate Match
Ticket. It is important to note that only the Season Ticket Holder who owns the
Season TeamCard will be able to collect the replacement Match Ticket.
Duplicate Home Match Tickets (general Match Tickets)
Supporters who DO NOT bring their Match Tickets with them on matchday or
where their Match Tickets have not arrived in the post must visit the box office
on the day of the Match where duplicate Match Tickets may be issued at a cost of
£5 per Match Ticket (if lost or damaged). Photographic proof of ID is essential. It
is important to note that only the customer who owns the ticket will be able to
collect the replacement Home Match Ticket.
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PROCEDURE FOR AWAY MATCH TICKETS LOST OR
STOLEN
Duplicate Away Match Tickets (not including UEFA Champions League Matches)
Supporters' Match Tickets for an Away Match that do not arrive must contact the
Disabled Supporters Office on 020 7915 1950 no earlier than 48 hours before
the Match in order to request a duplicate Away Match Ticket. A request will be
sent to the home club and a duplicate Away Match Ticket will be made available
for collection at the home stadium’s box office. All supporters must attend the
relevant home club's box office on the day of the Match with photographic proof
of ID to collect the replacement Away Match Ticket(s). We regret that duplicate
Away Match Tickets for UEFA Champions League Away Matches cannot be
provided unless otherwise stated.
Customers who have not received or lost their Away Match Tickets and have not
reported this to the Chelsea Football Club box office during the normal opening
times should visit the home club’s box office with the Season
TeamCard/Membership card and proof of purchase. The home club will then
contact the Chelsea Football Club box office staff who will be available to assist
them with provision of duplicate Match Tickets.
FA CUP SEMI-FINAL AND FA CUP/LEAGUE CUP FINAL
SELLING PROCEDURES
Match Tickets for FA Cup/League Cup finals and FA Cup semi-finals will go on
sale to Season Ticket Holders first with Members able to purchase any remaining
Match Tickets.
Match Tickets for these Matches will go on sale as follows:

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points first. This process will
continue until all the Match Tickets are sold or all Season Ticket Holders have
had reasonable opportunity to apply for a Match Ticket.
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
Once the Season Ticket Holder sales period is complete, Members will be
invited to apply again using the loyalty point method.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability.
UEFA CHAMPIONS LEAGUE SEMI-FINAL (AWAY LEG)
AND FINAL SELLING PROCEDURES
Match Tickets for Champions League Semi-Final (Away Leg) and Final will go on
sale to Season Ticket Holders first with Members able to purchase any remaining
Match Tickets on a loyalty point basis.
Match Tickets for these Matches will go on sale as follows:

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points first. This process will
continue until all the Match Tickets are sold or all Season Ticket Holders have
had reasonable opportunity to apply for a Match Ticket.

Remaining Match Tickets will be sold to Members on a loyalty point basis.
Match Tickets will go on sale to Members with the highest number of loyalty
points. This process will continue until all the Match Tickets are sold.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
15
post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
For European Away Matches Chelsea Football Club and Chelsea Football Club’s
travel partner will both receive an allocation of Match Tickets. Both allocations
will be sold on a loyalty point basis initially with the same points totals each day.
Once one of the allocations has sold out the remaining allocation of Match
Tickets will continue to be sold on a loyalty point basis until they are sold out.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability
SUPER CUP SELLING PROCEDURES
Match Tickets for the Super Cup go on sale to Season Ticket Holders first with
Members able to purchase any remaining Match Tickets.
Match Tickets for this Match will go on sale as follows:

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points from the previous season
first. This process will continue until all the Match Tickets are sold or all
Season Ticket Holders have had reasonable opportunity to apply for a Match
Ticket.

Remaining Match Tickets will be sold to Members on a loyalty point basis.
Match Tickets will go on sale to Members with the highest number of loyalty
points from the previous season. This process will continue until all the Match
Tickets are sold.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
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post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
For European Away Matches Chelsea Football Club and Chelsea Football Club’s
travel partner will both receive an allocation of Match Tickets. Both allocations
will be sold on a loyalty point basis initially with the same points totals each day.
Once one of the allocations has sold out the remaining allocation of Match
Tickets will continue to be sold on a loyalty point basis until they are sold out.
No refunds can be made for Match Tickets purchased for this Matches.
All Match Ticket sales are subject to availability.
COMMUNITY SHIELD
Tickets for the Community Shield will go on sale to Season Ticket Holders first
with Members able to purchase any remaining Match Tickets.
Tickets for these Matches will go on sale as follows:

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Tickets will go on sale to Season Ticket Holders with
the highest number of loyalty points from the previous season first. This
process will continue until all the Match Tickets are sold or all Season Ticket
Holders have had reasonable opportunity to apply for a Match Ticket.

Once the Season Ticket Holder sales period is complete, Members will be
invited to apply again using loyalty points from the previous season.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by phone,
post, fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
17
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for this Matches.
All Match Ticket sales are subject to availability.
CONCESSIONS
Supporters are reminded that adults cannot use concession Match Tickets or
Season TeamCards to gain entry to the Ground.
Senior citizens
To qualify as a Senior Citizen you must be 65 or over as of the 31st July 2015.
Juveniles
To qualify as a juvenile you must be under 20 as of the 31st July 2015. Juveniles
under the age of 14 will NOT be permitted entry unless accompanied by a person
over 18 years.
East Stand Family Centre
The East Stand Family Centre will operate in the East Stand Lower and will offer
unlimited concessionary seating to juveniles and Senior Citizens.

A maximum of 2 adult seats per juvenile seat are available in the East Stand
Family Centre.

Individual adult Match Tickets are not available for purchase within the East
Stand Family Centre.

Senior Citizens who wish to sit in the East Stand Family Centre can purchase
one adult Match Ticket as a guest. If the concession Match Ticket is purchased
in the Member’s period then the adult must be a True Blue Member.
TICKETING LOYALTY SCHEME
Chelsea Football Club Season Ticket Holders and Members loyalty scheme
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For the 2015/16 season, the loyalty scheme will continue to operate for all
Chelsea Football Club Home and Away Matches.
Loyalty points will be used prior to domestic cup finals, UEFA Champions League
semi-finals and final and the FA Cup semi-final*. Points earned leading up to
these Matches will be activated, giving priority on Match Tickets, subject to
availability.
Points will be awarded dependent on opposition/competition.
1 point:
Arsenal
Liverpool
Manchester City
Manchester United
Tottenham
UEFA Champions League Home Matches in the knockout stages
3 points:
All other Home and Away Matches in the FA Premier League
5 points:
FA Cup, League Cup Home and Away Matches, UEFA Champions
League group stage Home Matches, all UEFA Champions League Away Matches
(excluding for the avoidance of doubt the UEFA Champions League final), the
Community Shield the UEFA Super Cup Final and the FIFA Club World Cup.
Match Tickets for the Arsenal, Liverpool, Manchester City, Manchester United and
Tottenham Home and Away Matches will be sold on a loyalty point basis where
possible. The away matches at Crystal Palace, QPR and West Ham United will also
be sold on a loyalty point basis where possible.
The Final home and away matches of the season will also be sold on a loyalty
point basis.
In the event that any of these Matches take place in the first month of the season,
the previous season’s loyalty points will be taken into account.
Chelsea Football Club reserves the right to allow Season Ticket Holders a further
opportunity to apply for the Members’ Away Match Ticket allocation should they
not sell out in adequate time.
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Points will not be awarded for attendance at any domestic cup final, UEFA
Champions League final, FA Cup semi-final and Final or purchases made through
the ticket exchange.
Loyalty points will only apply to Match Tickets purchased from the disabled
supporters office and via Thomas Cook for UEFA Champions League Away
Matches.
Points will be issued per Match and not per Match Ticket.
A 5 point bonus will also be awarded to any Member who renews their
Membership/enrols for the 2015/16 season before 5pm on 31st July 2015.
Further point bonuses may be attached to specific Matches during the season.
Loyalty points take a minimum of 48 hours to be added to a Season
TeamCard/Membership card once a sale has been processed.
All Members and Season Ticket Holders are entitled to register for the Chelsea
Reward Scheme, which is a rewards scheme separate to the loyalty points scheme
and is subject to separate terms and conditions which are available at
www.chelseafc.com.
IF ANY SEASON TICKETS BECOME AVALABLE FOR FUTURE SEASONS THE LOYALTY
POINT SCHEME WILL BE USED
Disabled Supporters Application Process (Proof of Disability)
Chelsea FC reserves the right to request “proof of a disability” before issuing a
Season TeamCard or Membership for disabled supporters for the coming season.
For the 2015/16 season, all applicants (including disabled Season Ticket Holders
and Members renewing) must include proof of disability valid within the last year
from the date of application with their completed application form.
Such proof shall include one of the following:
20

Receipt of the middle or higher rate of the Disability Living Allowance
(mobility or care component);

Receipt of the standard or enhanced rate of daily living component of the
Personal Independence Payment;

Receipt of the enhanced rate of the mobility component of the Personal
Independence Payment;

Receipt of either the Severe Disablement Allowance, the Employment and
Support Allowance or the Attendance Allowance;

A specialist personal letter from the hospital to confirm that the person is in
receipt of support services.
Please note that receipt of an Orange/Blue badge will not be considered sufficient
proof of disability for a Match Ticket under the Ticketing Policies and Club
Schemes for disabled Members.
All existing disabled Members or disabled Season Ticket Holders will be required
to produce proof of disability.
Chelsea FC requires all Season TeamCard and membership applications
(including Season TeamCard membership renewal applications) to specify the
applicant’s full home address. For the avoidance of any doubt, Chelsea FC will
not accept membership applications which specify a mail box address.
Customers purchasing tickets on general sale who are not Season Ticket Holders
or Members will be required to submit proof of disability on application.
DUPLICATE SEASON TEAMCARD PROCEDURE
Duplicate Season TeamCards (Lost/Damaged)
Season Ticket Holders who have lost or damaged their Season TeamCard must
telephone the disabled supporter’s office or visit in person and a duplicate may
be issued by Chelsea Football Club acting in its sole discretion at a cost of £25
21
per card. The Season TeamCard can only be collected from the box office and
will not be sent out. It is important to note that only the Season Ticket Holder will
be able to collect the replacement Season TeamCard.
Duplicate Season TeamCards (Stolen)
Season Ticket Holders who have had their Season TeamCard stolen must contact
the call centre or visit the box office and a duplicate may be issued by Chelsea
Football Club acting in its sole discretion should it be provided with the crime
reference number and the police station the theft has been reported to. The
Season TeamCard can only be collected from the box office and will not be sent
out. It is important to note that only the Season Ticket Holder will be able to
collect the replacement Season TeamCard.
Season TeamCard Moves
Season Ticket Holders will be able to send in their completed Season TeamCard
application form stating where they wish to move to. Chelsea Football Club will
accommodate seat moves on a first come first come first served basis subject to
availability. No seat move is guaranteed and the best available seat will be
allocated according to the options stated on the application form.
MATCH TICKET PURCHASING POLICY
General Sale Match Tickets
Match Tickets sold on general sale for all Chelsea Football Club FA Premier
League Home Matches or UEFA Champions League Home Matches will be sold for
an additional £5 for adults and £2.50 for juveniles/Senior Citizens as compared
to the Members’ admission price, subject to availability.
Should Match Tickets go on general sale for Champions League Matches, Match
Tickets WILL NOT be sold to non-Members who appear to be supporters of the
opposing club.
Should Match Tickets go on general sale for domestic league or domestic cup
Matches, Chelsea Football Club reserves the right in its sole discretion to refuse
the sale of Match Tickets to non-Members who live in certain postcodes or areas
within the vicinity of the visiting club.
22
As part of its anti-touting policy Chelsea Football Club will not accept cash
payments at the box office when Match Tickets are on general sale to nonMembers. Photographic identification will also be required for all Match Tickets
sold on general sale. General sale Match Tickets may also be retained at the
Chelsea Football Club box office for collection on matchday only. Photographic
identification will be required to collect the Match Tickets. For the avoidance of
doubt, Match Tickets can only be collected by the Ticket Holder who placed the
Match Ticket order and to whom such Match Tickets are issued.
Disabled Supporters Office opening hours
Personal Callers
Monday to Friday
9:15am – 5pm
Non-match day Saturdays
9:15am – 12pm
Non-match day Sundays
Closed
Match days 12:45pm, 1:30pm or 2pm kick off
9:15am – Half time
Match days 3pm kick off
10:15am – Half time
Match day 4pm kick off
11:15am – Half time
Match day 5:30pm kick off
12:30pm – Half time
Midweek matches 7:45pm/8pm kick off
9:15am – Half time
Telesales
Monday to Friday
9:15am – 5pm
Non-match day Saturdays
9:15am – 12pm
Non-Match day Sundays
Closed
Match days 12:45pm kick off
9:15am – 10:45am
Match days 1:30pm kick off
9:15am – 10:30am
Match days 2pm kick off
9:15am – 11pm
Match days 3pm kick off
10:15am – 12pm
Match days 4pm kick off
11:15am – 1pm
Match day 5:30pm kick off
12:30pm – 2:30pm
Midweek matches 7:45pm/8pm kick off
9:15am – 5pm
Should a Home Match move from the Saturday to the Sunday the box office and
call centre will NOT be open on the Saturday prior to the Match.
Disabled Supporters Car Parking on Match Days
23
Chelsea FC has 6 disabled parking bays. Allocation is on a first come first served
basis, please call 020 7915 1950 to book. Chelsea FC also has an allocated drop
off and pick up point for its disabled supporters. This is situated by the main
entrance of Stamford Gate. This facility is controlled by stewards on Match days.
Methods of payment
We currently accept the following methods of payment:
Visa, MasterCard, Maestro and American Express.
Cash payments are also accepted at the box office from personal callers only
(excluding general sale).
Chelsea gift cards can also be accepted as payment for Match Tickets. Payments
by gift card can only be made in person at the box office or by telephone.
Purchasing of Tickets
Match Tickets may be purchased at the disabled supporters office, by phone, fax
or email.
Chelsea Football Club reserves the right in its absolute discretion to alter this
split of Match Tickets between online sales, personal callers and the call centre at
any time.
Subject to availability, the general public will be able to purchase Match Tickets
by phone, fax, email or personal caller at the office. .
Members or Season Ticket Holders who wish to purchase at the box office must
have all Season TeamCards or Membership cards with them. Supporters visiting
the disabled supporter’s office will only be able to purchase a maximum of 4
Match Tickets per person. The customer making the transaction must be a
Season Ticket Holder or Member and must produce photographic identification
on request.
Match Ticket Administrative Fee
All Match Ticket credit/debit card transactions will be subject to a £1.50 per
Match Ticket administration fee.
24
Restricted view seating
Restricted view Match Tickets are recommended for adults only.
Membership purchases
Supporters purchasing Membership should note that once a Membership is
processed Match Tickets cannot be purchased until the Membership is active.
Membership can take a minimum of 48 hours to become active before
supporters can purchase Match Tickets. The Membership process can also take
up to 28 days to be completed which includes communication of the Membership
cards.
Match Ticket exchange
Season Ticket Holders and Members can visit the Chelsea FC Ticket Exchange to
buy officially authorised Home FA Premier League Match Tickets. As Season
Tickets for disabled Season Ticket Holders are made available by Chelsea FC
without charge, disabled Season Ticket holders are not able to sell their tickets
through the ticket exchange.
Membership can take a minimum of 48 hours to register once the Membership
process is complete.
Tickets sold or purchased on the Chelsea FC Ticket Exchange are final and
cannot be refunded.
No loyalty points will be rewarded for tickets purchased on the exchange.
Please refer to the Chelsea Ticket Exchange Terms and Conditions, available at
www.chelseafc.com.
Posting of Match Tickets
Chelsea Football Club’s responsibility for Match Tickets ends from the moment
the Match Tickets are posted. Chelsea Football Club is therefore not responsible
for any failings in the postal system.
Touting information
25
If you pay more than the face value of a Match Ticket or have bought a Match
Ticket(s) from a tout or an online ticket agency such ticket will be invalid and you
are likely to be refused entry or ejected from the stadium. However, if you send
details of the Match Tickets to [email protected] the matter will be
investigated and, if the Match Tickets are not forgeries, they will be validated.
The unauthorised sale of football tickets is a criminal offence under UK law.
Distribution of Match Tickets is only permitted in accordance with clause 4.3 of
the Match Ticket Conditions of Issue and providing the Match Ticket is
transferred for no more than the face value of the Match Ticket and the pro-rata
part of any administration charge.
Chelsea Football Club and/or any registered ticket agent will only sell Match
Tickets for Chelsea Football Club Matches at face value plus any administration
charge.
As part of its anti-touting policy Chelsea Football Club will not accept cash
payments at the box office when Match Tickets are on general sale to nonMembers. Photographic identification will also be required for all Match Tickets
sold on general sale. General sale Match Tickets may also be retained at the
Chelsea FC box office for collection on matchday only. Photographic
identification will be required to collect the Match Tickets. For the avoidance of
doubt, Match Tickets can only be collected by the Ticket Holder who placed the
Match Ticket order and to whom such Match Tickets are issued.
Group bookings
Supporters wishing to purchase Match Tickets for 10 or more people can make
an application by visiting www.chelseafc.com/tickets. Here an application can be
made (subject to availability and allocation) for certain Home Matches listed.
Applicants will need to complete an application form. Chelsea Football Club will
endeavour to respond to the application within 5 working days. Please note that
applications cannot be made for Matches that are not listed. Match Tickets will
also be priced at the non-Members’ rate.
Chelsea Football Club retains the right to review and update this policy at any
time during the season.
26
Supporters’ Segregation
Home Match Tickets and Season TeamCards are for the use of supporters of
Chelsea Football Club only. By applying for these and/or using the same, a
supporter warrants and represents that they are a supporter of Chelsea Football
Club and, in particular, that they are not supporters of the opposing team at any
given Match. Any Ticket Holder who breaches this warranty and representation is
liable to be ejected from the Ground with no refund or other compensation.
ALL POLICIES AND TICKETS ARE SUBJECT TO THE MATCH TICKET CONDITIONS OF
ISSUE
This document is designed solely to assist supporters by explaining Chelsea
Football Club’s Ticketing Policy. It is not legally binding and is subject to change
at any time at the sole discretion of Chelsea Football Club.
For the terms and conditions which govern the issue, application for and/or
purchase of any Match Tickets referred to within this Ticketing Policy, please
refer to Chelsea Football Club’s Match Ticket Conditions of Issue which are
available for inspection at www.chelseafc.com. The Match Ticket Conditions of
Issue also incorporate the Chelsea Football Club Ground Regulations, which are
available for inspection at Chelsea Football Club’s offices and are displayed at all
entrances to and elsewhere in the Ground.
In the event of any conflict between this Ticketing Policy and the Match Ticket
Conditions, the Match Ticket Conditions shall prevail.
Capitalised words and expressions used in this Ticketing Policy shall have the
same meanings as those used in the Match Ticket Conditions of Issue.
27
MATCH TICKET PRICING
MATCH TICKET PRICING 2015/16
FA Premier League Match Ticket Prices Category AA games
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£64
£0
£25
£0
East Lower Family Centre
£45
£0
£17
£0
West Lower
£64
£0
N/A
£0
West Upper
£82
£0
N/A
£0
Matthew Harding Upper
£59
£0
N/A
£0
Matthew Harding Lower
£56
£0
N/A
£0
28
Shed End Upper
£59
£0
N/A
£0
Shed End Lower
£56
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper, £42 Shed Lower and £23.50
Matthew Harding Lower
FA Premier League Match Ticket Prices Category A games
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£56
£0
£23.50
£0
East Lower Family Centre
£41
£0
£15.50
£0
West Lower
£56
£0
N/A
£0
West Upper
£70
£0
N/A
£0
Matthew Harding Upper
£55
£0
N/A
£0
Matthew Harding Lower
£52
£0
N/A
£0
Shed End Upper
£55
£0
N/A
£0
Shed End Lower
£52
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper, £42 Shed Lower and £23.50
Matthew Harding Lower
FA Premier League Match Ticket Prices Category B games
29
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£51
£0
£23.50
£0
East Lower Family Centre
£36
£0
£15.50
£0
West Lower
£51
£0
N/A
£0
West Upper
£65
£0
N/A
£0
Matthew Harding Upper
£50
£0
N/A
£0
Matthew Harding Lower
£47
£0
N/A
£0
Shed End Upper
£50
£0
N/A
£0
Shed End Lower
£47
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper, £42 Shed Lower and £23.50
Matthew Harding Lower
UEFA Champions League Match Ticket Prices for the group stage
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£35
£0
£17.50
£0
East Lower Family Centre
£35
£0
£15.50
£0
West Lower
£35
£0
£17.50
£0
West Upper
£35
£0
£17.50
£0
Matthew Harding Upper
£35
£0
£17.50
£0
Matthew Harding Lower
£35
£0
£17.50
£0
Shed End Upper
£35
£0
£17.50
£0
Shed End Lower
£35
£0
£17.50
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
30
Visitors
Restricted View Seating
£30 East Upper, £30 Shed Lower and £17.50
Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
UEFA Champions League Ticket Prices Round of 16
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£56
£0
£23.50
£0
East Lower Family Centre
£41
£0
£15.50
£0
West Lower
£56
£0
N/A
£0
West Upper
£70
£0
N/A
£0
Matthew Harding Upper
£55
£0
N/A
£0
Matthew Harding Lower
£52
£0
N/A
£0
Shed End Upper
£55
£0
N/A
£0
Shed End Lower
£52
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper, £42 Shed Lower and £23.50
Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
31
UEFA Champions League Match Ticket Prices Quarter Final and Semi-Final
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£64
£0
£25
£0
East Lower Family Centre
£45
£0
£17
£0
West Lower
£64
£0
N/A
£0
West Upper
£82
£0
N/A
£0
Matthew Harding Upper
£59
£0
N/A
£0
Matthew Harding Lower
£56
£0
N/A
£0
Shed End Upper
£59
£0
N/A
£0
Shed End Lower
£56
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper, £42 Shed Lower and £23.50
Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
FA Cup Match Ticket Prices **
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£30
£0
£15
£0
East Lower Family Centre
£30
£0
£15
£0
32
West Lower
£30
£0
£15
£0
West Upper
£30
£0
£15
£0
Matthew Harding Upper
£30
£0
£15
£0
Matthew Harding Lower
£30
£0
£15
£0
Shed End Upper
£30
£0
£15
£0
Shed End Lower
£30
£0
£15
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£25 East Upper, £25 Shed Lower and £15 Matthew
Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
League Cup Match Ticket Prices **
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£25
£0
£12
£0
East Lower Family Centre
£25
£0
£12
£0
West Lower
£25
£0
£12
£0
West Upper
£25
£0
£12
£0
Matthew Harding Upper
£25
£0
£12
£0
Matthew Harding Lower
£25
£0
£12
£0
Shed End Upper
£25
£0
£12
£0
Shed End Lower
£25
£0
£12
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£20 East Upper, £20 Shed Lower and £12.50 Matthew
Harding Lower
33
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
*
Chelsea Football Club reserves the right to apply the use of the loyalty
points process in order to obtain Match Tickets to any other fixture outside
of the Matches listed above, if required.
**
Pricing is subject to the agreement of the visiting club
34