Step 1. The Phone Call
Smile when you answer the phone –
make a GREAT first impression.
Step 11. Keep in touch
Mail a Newsletter and market.
Remember the Pareto Principle.
Step 2. Setting Appointment
Set the appointment on the phone right away.
Eliminate all difficulty prospect has meeting
with you. Get with them ASAP!
Step 10. Client Satisfaction Survey
Mail the survey. It shows we care and are obsessed with
making our clients happy. Remember, happy clients tell
others to use Grunder Landscaping Company.
Step 3. Pre-Appointment Work
Be prepared for your appointment.
Guess what they might want. Show
you’re interested.
Step 9. Job Completed
Team follows up on the job. Salesperson follows
up on the job. Marty Grunder follows up with a
phone call. Now’s the time to sell other services.
Step 4. Appointments
Be early for your appointment,
be focused, not distracted.
Step 8. Job Sold (You Did It!)
Don’t stop now. Deliver what you
promised.
Step 5. Quote – On the Spot
Do the quote on the spot whenever you can
and watch your results soar!
Step 6. Quote – Appointment - Presentation
Pay attention to details on quote. Show prospect you listened
and give them reason to buy.
Step 7. Follow Up
You went this far. Don’t stop. Follow up. Your competition most likely
won’t. Now’s the time to show your prospect all you’ve got, and your
enthusiasm for the project. Ask for the sale.