Department of Health
Disability Access and
Inclusion Plan
2010 – 2015
Public Health and Ambulatory Care
Page 2 of 12
North Metropolitan Area Health Services
Public Health and Ambulatory Care
Strategies to Improve Access and Inclusion
July 2010 – June 2015
Page 3 of 12
Outcome One:
People with disabilities have the same opportunities as other people to access the services of, and any
events organised by Public Health and Ambulatory Care (PH & AC)
Strategy
Tasks
Task Timeline
Establish a process for
Disability and Access Inclusion
strategies and activities to be
implemented.
Appoint a Disability Access and Inclusion Plan
(DAIP) coordinator, or nominate an officer(s),
with the responsibility to oversee the
progression of the DAIP.
EQuIP 1.6.3, 3.1.1, 3.1.2
Determine and ratify how and by whom DAIP
strategies will be endorsed, whether by a new
governing body or by an existing committee.
Develop terms of reference, meeting schedule,
membership and a one year project plan for
endorsement and review annually.
Ensure PH & AC staff are
Include and promote DAIP and relevant
aware of relevant requirements information in the induction process for new
of the Disability Services Act.
staff:
 Include the Disability Service
EQuIP 1.6.3, 2.2.3
Commission’s Training Package DVD
in the orientation package for new
staff to PH & AC.
Determine staff attitudes and
knowledge of disabilities.
Disseminate DAIP and relevant information to
existing staff.
Create, implement and evaluate a staff survey,
pre and post implementation of DAIP strategies.
EQuIP 2.2.3
August 2010
PH & AC Executive
Group
September 2010 and
then annually
thereafter
PH & AC Executive
Group/ DAIP
Coordinator
To commence in
September 2010 then
ongoing thereafter
PH & AC Executive
Group
Safety, Quality &
Risk Officer
DAIP Coordinator/All
managers
Pre October-December DAIP Coordinator/
2010
All managers
Post OctoberDecember 2011
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Responsibility
Strategy
Ensure any program or event
organised by PH & AC enable
people with disabilities to
access them.
EQuIP 1.6.3, 3.1.1
Tasks
Task Timeline
Modify Disability Services Commission’s Accessible
Event Checklist to meet PH & AC requirements.
January 2011
Embed the use of an Accessible Event Checklist
where all elements must be incorporated into all
program and event planning.
March 2011
Responsibility
DAIP Coordinator
Place Accessible Event Checklist on intranet or in
appropriate location for staff to access.
Develop linkages between
DAIP and other PH & AC
policies and governance
frameworks.
EQuIP 3.1.1, 3.1.2
Routinely seek from event RSVP and inclusion that
identify disability access requirements of participants.
To commence
in March 2011
then ongoing
thereafter
All managers/staff
Ensure DAIP is considered as part of the standard
policy development and review process.
May 2011
Safety & Quality
Committee
Identify and report risks for non compliance of the
Disability Service Act and strategies included in the
DAIP.
Ongoing
All managers
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Outcome Two:
People with disabilities have the same opportunities as other people to access the buildings and other
facilities of Public Health and Ambulatory Care.
Strategy
Tasks
Task Timeline
Building and facilities are
physically accessible to people
with disabilities.
Collect existing information on the level of access and June 2011
barriers to buildings and facilities for people with
disabilities.
EQuIP 1.6.3, 3.2.2
Undertake a site audit to assess barriers to buildings
and facilities.
Prioritise to Executive, Committee and landlords any
changes or recommendations to be approved and
commenced in accordance with all mandatory codes,
regulations and standards.
Develop strategies at each site if structural changes
cannot be made immediately to ensure access is
possible. Risks must be reported and mitigation
strategies implemented. Capital works funding
submissions to be raised on an as required basis
addressing priority areas for development.
Ensure all signage requirements including, size
colour and location are appropriate.
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Responsibility
DAIP Coordinator
Business Manager
Strategy
Tasks
Ensure adequate ACROD
parking is available and meets
the demand in relation to
location and quantity of bays.
Include audit of ACROD bays at all PH & AC sites as
a part of the physical site audit.
EQuIP 1.6.3, 3.2.2
Task Timeline
Responsibility
June 2011
DAIP Coordinator
As required
To be assigned as a
part of the yearly
action plan
To commence
April 2011 then
ongoing as
required
To be assigned as a
part of the yearly
action plan
Prioritise to Executive and Committee any changes or
recommendations that need to be approved and
commenced.
Ensure all signage requirements including, size,
colour and location are appropriate.
Ensure all future buildings and
facilities which are purchased,
redeveloped or leased provide
appropriate accessibility for
people with disabilities.
Manager to coordinate proposals for redevelopment
and new work projects and to liaise with the
Committee.
Liaise with relevant Local Government Authorities in
the redevelopment or building of new sites.
EQuIP 1.6.3, 3.2.2
Advocate for the correct application of the Australian
Standards for access and mobility and the Building
Codes of Australia when new works to buildings and
facilities are undertaken under the control of PH &
AC.
Provide information regarding
accessibility of buildings and
facilities to people with
disabilities.
Include appropriate specifications in tender
documents.
Identify location of accessible buildings and facilities
(e.g. parking and toilets) on customer information
brochures, meeting/conference packages, internet,
site maps and any other sources of information.
EQuIP 1.6.3, 3.2.2
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Outcome Three:
People with disabilities receive information from the Public Health and Ambulatory Care in a format that will
enable them to access the information as readily as other people are able to access it
Strategy
Tasks
Task Timeline
Ensure all documentation
regarding services, facilities,
customer feedback and health
information is in an appropriate
format using clear concise
language.
Review all documentation provided to clients by PH &
AC in accordance with the State Government Access
Guidelines for Information, Services and Facilities.
January 2011
Educate staff of minimum requirements and develop
a checklist outlined in the policy for written material.
April 2011
Committee to endorse statement
“This document is available in alternative formats
on request”
March 2011
Define a process for PH & AC that allows documents
to be converted to an alternative format in an efficient
and cost effective manner.
July 2011
Advise all staff of the requirements and process for
obtaining documents in alternative formats.
November 2011
Responsibility
DAIP Coordinator/
Committee
EQuIP 1.2.1, 1.6.3
Ensure that PH & AC
information is available in
alternate formats including
large font, spoken word, CD
and Braille upon request.
EQuIP 1.2.1, 1.6.3
Increase staff awareness of
accessible information needs
and the requirements and
process for obtaining
information in alternative
formats.
Explore the use of appropriate tools for obtaining
information in alternate formats.
EQuIP 1.2.1, 1.6.3, 2.2.3
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DAIP Coordinator/
Committee
DAIP Coordinator
Strategy
Tasks
Ensure PH & AC website
meets accessibility
requirements.
Ensure PH & AC website meets the requirements
outlined by the WA Health Website Style Guidelines,
World Wide Web Consortium’s Web Content
Accessibility Guidelines.
EQuIP 1.2.1, 1.6.3
Task Timeline
In line with
development of
website and
ongoing
thereafter
Responsibility
To be assigned as a
part of the yearly
action plan
Include consultation with consumers and experts as
required.
Outcome Four:
People with disabilities receive the same level and quality of service from the staff of the Public Health and
Ambulatory Care as other people receive from the staff of the Health Service
Strategy
Provide disability awareness
training for all staff.
Tasks
Review current training provided by Department of
Health and PH & AC on disability access and
inclusion.
Task Timeline
OngoingReviewed every
two years
EQuIP 1.6.3, 2.2.3
Decide on and ensure minimal requirement for
training and information provided to PH & AC staff.
Provide information and training on disability and
access issues, where appropriate through
 staff induction
 communiqués
 staff development days
 policy
 intranet
 other public forums.
Identify useful teaching resources for use in disability
access and inclusion training.
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To commence
November 2010
then ongoing
thereafter
Responsibility
Committee/ PH & AC
Executive Group
Strategy
Ensure that people with a
disability are not compromised
or disadvantaged throughout
the continuum of care,
including involvement in care
planning, clinical handover and
obtaining information on rights
and responsibilities.
Tasks
Specific communication requirements of clients are
identified, documented and communicated to staff
prior to commencement of care.
Task Timeline
Responsibility
August 2011
To be assigned as a
part of the yearly
action plan
Where appropriate develop a process to access
volume controlled telephone, TTY (telephone
typewriter) or the Australian Communication
Exchange National Relay Service, large button
telephone, audio loops and video captioning.
September
2011
DAIP Coordinator
Services to define activities linked to PH & AC DAIP
in operation plans.
Annually
Managers
Ensure all staff are aware of the process to access all
major internationally accepted language (including
AUSLAN) interpreters.
EQuIP 1.1.1, 1.1.2, 1.1.6,
1.6.2, 1.6.3
Ensure communication aids
are available where
appropriate.
EQuIP 1.1.1, 1.1.2, 1.1.6,
1.6.2, 1.6.3
Incorporate DAIP strategies
where applicable into PH & AC
operational planning activities.
EQuIP 3.1.1
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Outcome Five:
People with disabilities have the same opportunities as other people to make complaints to the Public
Health and Ambulatory Care
Strategy
Review existing feedback and
complaint mechanisms to
ensure they are accessible to
people with disabilities.
Tasks
Task Timeline
Conduct annual review of feedback and complaint
mechanisms:
 Develop appropriate resources to support
those with disabilities to access complaints
systems.
Annually
Analyse feedback to identify disability access or
inclusion issues.
Annually
Monitor feedback and complaint forms, patient and
staff satisfaction surveys, suggestions and respond to
identified needs annually.
Annually
Responsibility
Complaints
Coordinator
As required
EQuIP 1.1.1, 1.6.3, 2.1.1, 2.1.3
Monitor the satisfaction rate of
people with disabilities.
EQuIP 1.1.1, 1.6.3, 2.1.1, 2.1.3
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Complaints
Coordinator
Outcome Six:
People with disabilities have the same opportunities as other people to participate in any public consultation
by Public Health & Ambulatory Care
Strategy
Tasks
People with disabilities to
participate in PH & AC
advertised public consultation
on access.
February 2011
Responsibility
DAIP Coordinator/
Committee
Selection of external venues to meet disability access
and inclusion requirements.
EQuIP 1.6.1
Targeted consultation and
participation with people with
disabilities.
EQuIP 1.6.1
Outcome Seven:
Develop and endorse a standardised statement for
access requirements on all invitations for
consultation.
Task Timeline
Ensure access and inclusion is adequately addressed January 2012
at all committees and consultation.
and ongoing
thereafter
Identify stakeholders, seeking participation in PH &
AC committees and forums.
To be assigned as a
part of the yearly
action plan
People with disabilities have the same opportunities as other people to be employed by Public Health &
Ambulatory Care
Strategy
Ensure WA Health policies on
Recruitment, Selection and
Appointment Policy are
followed.
Tasks
Task Timeline
Implement any future strategies developed by the WA As developed
Health in relation to recruitment, selection and
by the WA
appointment of people with disabilities.
Health
EQuIP 2.2.2
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Responsibility
To be assigned as a
part of the yearly
action plan