Achieving Business Excellence
Achieving Business Excellence
Achieving Business Excellence
Achieving Business Excellence
Do you have a clearly focused and
well-communicated strategy for success?
Effective Strategy =
Valued Differentiation x Execution
Achieving Business Excellence
Achieving Business Excellence
Five Foundations of
Effective Strategic Thinking
Business Acumen
Personal Experience
Pattern Recognition
Strategic Insight
Disciplined Execution
Achieving Business Excellence
The Four – I’s
• Ignorance
• Inflexibility
• Indifference
• Inconsistency
Achieving Business Excellence
How to avoid the Four I’s
• Aggressive external market focus.
• Aggressive customer focus.
• Keep the “Main Things” the main things.
• Bullish on knowledge sharing and learning.
• Passion and commitment at all levels.
• Foster a healthy paranoia.
• Revel in change.
Achieving Business Excellence
From the CEO of a little 182 billion dollar company…
Look, what is strategy but resource allocation?
When you strip away all the noise, that’s what it
comes down to. Strategy means making clear-cut
choices about how to compete. You cannot be
everything to everybody, no matter what the size
your business or how deep its pockets. You have
to figure out what to say “NO” to.
Jeffrey Immelt
Achieving Business Excellence
Key Point:
Strategy is INTERNAL
as well as EXTERNAL
Achieving Business Excellence
The Six Fundamental Elements
of a Successful Organization
Achieving Business Excellence
Sustainable Competitive Advantage:
Hire GREAT talent…
Continuous Innovation
Extreme Customer Focus
Achieving Business Excellence
Top high-potential employees…
1.
2.
3.
4.
5.
Credible
Respectful
Approachable
Highly Professional
Team Player
Achieving Business Excellence
Culture Counts
Fun
Fair
Family
Friends
Freedom
Pride
Praise
Meaning
Achieving Business Excellence
John Spence Team Model
•
•
•
•
•
•
D irection – vivid, clear, inspiring --- shared
M easurements – specific, observable, focused
Competence – very good at what they do
Communication – open, honest, courageous
M utual Accountability – all team members
D iscipline – do this every day
Achieving Business Excellence
11 Key Team Competencies:
1. Setting clear, specific and measurable goals.
2. Making assignments extremely clear and ensuring required
competence.
3. Using effective decision making processes within the team.
4. Establishing accountability for high performance across the
entire team.
5. Running effective team meetings.
6. Building strong levels of trust.
7. Establishing open, honest and frank communications.
8. Managing conflict effectively.
9. Creating mutual respect and collaboration.
10. Encouraging risk-taking and innovation.
11. Engaging in ongoing team building activities.
Achieving Business Excellence
The 4 key elements of
robust communications
Honesty
Transparency
Courage
Vulnerability
Achieving Business Excellence
800+ CEOs of firms between 20 and 400 Million
Lack of a clearly communicated Vision
Lack of courageous communication
Tolerating mediocrity
Inability to effectively execute
Achieving Business Excellence
10 – 15 %
Achieving Business Excellence
What Inhibits Execution?
National Survey of 4,000 Senior Executives
4. Inability to work together (21%)
3. Company culture (23%)
2. Economic climate (29%)
1. Holding onto the past /
unwillingness to CHANGE (35%)
Achieving Business Excellence
Where are we going + how will we behave on the way?
Praise + Celebration
and
Eliminate Mediocrity
Measure / Track
Communicate
Transparency
Renewal
Training +
time / money /
supplies /
people
Vision
+
Values
Reward /
Punish
Adjust /
Innovate
Strategy
9 Steps for
Ensuring
Effective Execution
Support
Clear / consistent /
relentless
Focus
Differentiation
“No”
Commitment
Alignment
Communicatio
n
Systems
Stakeholders +
guiding collation
Vision + Values
Strategy
Plans
Goals /
Objectives
Tactics / Actions
Procedures / Protocols
Repeatable Process
Achieving Business Excellence
For those that are prepared…
…chaos brings opportunity
Achieving Business Excellence
• Strategic thinking takes time… pattern recognition.
• Strategy is internal & external / what NOT to do.
• Six core fundamentals: vision, talent, communication, urgency,
execution, customer focus.
• Execution is about repeatable systems and training.
• High performance teams require shared vision + clear metrics.
Talent + Culture x Extreme Customer Focus = Success
Achieving Business Excellence
THANK YOU
If you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
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