Enterprise Educational Resources
Companion assessment material
Enterprise Educational Resource companion assessment
material
This final assessment material has been designed for use with the following Enterprise
Educational Resource book available from Amazon.com.au:
BSBMGT517 – Manage operational plan (Release 1)
For trainers and assessors: The companion material may be used ‘as is’ or customised by
registered training organisations (RTOs) to suit individual requirements. Note that the
responsibility of ensuring that the assessment process and content complies with the
Standards for RTOs 2015 requirements rests solely and entirely with the RTO using the
assessment material.
For learners: Use the assessment material as a self-test before you undertake your final
assessment for this unit. Use the tables 1-5 to look up the sections in the book that cover
each aspect.
This summative assessment material is separated into three sections, using the following
assessment methods:



Questions – to assess knowledge and understanding.
Demonstration – to assess skills in either a simulated or actual workplace. This
may also include observation of skills by a third party (where applicable).
Projects – to assess knowledge, understanding and skills through practical
applications or projects.
The following tables map each assessment item against the unit of competency
information and the relevant section of the Enterprise Educational Resource book:





Table: 1 - Unit elements and performance criteria mapped to assessment items.
Table: 2 - Knowledge evidence mapped to assessment items.
Table: 3 - Performance evidence mapped to assessment items.
Table: 4 - Foundation skills mapped to assessment items.
Table: 5 - Dimensions of competency mapped to assessment items (most
pertinent items).
Assessment material – BSBMGT517 (V1.0, Apr 2016)
1
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
Enterprise Educational Resources
Companion assessment material
Questions
Learners must provide the correct response(s) to all the questions that follow.
1. Explain how an organisation’s policies and procedures relate to the operational plan.
2. Explain the role of an operational plan in achieving the organisation’s objectives.
3. Describe the key differences between rational and essential operational planning models.
4. Outline an operational planning scenario that would be require use of the fundamental operational planning model.
5. Describe the difference between an output and an outcome key performance indicator (KPI).
6. Explain how an efficiency KPI differs from a process KPI.
7. Explain how monitoring an operational plan’s expenditure budget could be classified as a KPI.
8. List the characteristics of KPIs.
9. Explain what is meant by top-down budgeting.
10. Explain how a detailed operational budget is prepared using a bottom-up approach.
11. Explain how the return on investment could influence the total budget allocation for an operational plan activity.
12. Explain how risk could influence the total budget allocation for an operational plan activity.
13. Explain what options are available for a manager who has found that there is a significant budget expenditure overrun at the halfway point
of an operational plan activity.
14. Explain what options are available for a manager in the situation where a revised budget forecast indicates there will be a significant budget
expenditure overrun for an operational plan activity.
15. What are the work health and safety WHS duties of a person conducting a business or undertaking (PCBU)?
16. What are the work health and safety WHS duties of an officer?
17. What are the requirements for consultation under the WHS Act?
18. What are the requirements for hazard identification and risk assessment under the WHS Act?
19. What are the requirements for managing safety hazards under the WHS Act?
20. What are the requirements for record keeping under the WHS Act?
21. What are the requirements for reporting under the WHS Act?
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
2
Enterprise Educational Resources
Companion assessment material
Demonstration
Learners must demonstrate their ability to correctly:
(Note: If a specific volume or frequency is not stated, then evidence must be provided at least once)
1.
2.
3.
4.
5.
Listen and comprehend information from a variety of spoken exchanges with clients, co-workers and other stakeholders.
Confirm understanding through questioning and active listening.
Present information to a range of audiences using appropriate register, vocabulary and paralinguistic features.
Identify and use appropriate conventions and protocols when communicating with colleagues and external stakeholders.
Collaborate with others to achieve joint outcomes, play an active role in facilitating effective group communication, influence direction and
occasionally take on a leadership role.
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
3
Enterprise Educational Resources
Companion assessment material
Project
Learners must correctly complete the following project based on the scenario provided:
Business overview
CanDo Enterprises is a small organisation that has a core business of selling garden plant seeds by mail order. Orders are received by
telephone or through the business' web site. CanDo Enterprises competes with all businesses that sell the same products either through mail
order or through shop front retail outlets. This includes large companies, nurseries and seed wholesalers.
CanDo Enterprises' customers are mostly from small rural communities where there are few or no shop front retail outlets supplying seeds.
CanDo Enterprises maintains a diverse range of seed varieties to provide customers with a wide selection.
A key customer service performance objective is to dispatch product within one working day of receiving the order. Orders are prepared and
sent to the Post Office by 1:00 pm each day to ensure that overnight dispatch occurs.
CanDo Enterprises has a single CEO who has the responsibility to manage the overall business. There are two supervisors who report directly
to the CEO. One supervisor manages orders and dispatch, while the other supervisor manages marketing, seed stock supplies and determines
the product range that will be available for sale. At peak periods, there are three people working in dispatch, but in non-peak times there are
only two people. There is one person working solely in marketing and sales catalogue production. The business manager is responsible for all
other aspects of the business. Outsourcing is used for accounting, web page development and management, and recruitment.
Mission statement
CanDo Enterprise is committed to:




providing high quality garden seed products
providing a prompt mail order service
offering a diverse range of garden seeds
providing personalised service
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
4
Enterprise Educational Resources



Companion assessment material
employing enthusiastic staff
adopting sustainable work practices
undertaking continuous improvement processes.
Strategic objectives
Over the five year period from 2017-2022 CanDo enterprises has the following strategic objectives:



consolidate and expand its niche position in the garden seed retail market for small rural communities
improve operational efficiency
increase cash reserves to better manage peaks and troughs in demand.
Business objectives
CanDo Enterprises will focus on the following business goals in 2017 to support its five (5) year strategic plan:




Financial stability:
- Increase sales income by 10% annually
- Increase profit levels from 10% of sales income to 15% of sales income
- Invest 10% of current profit into supporting business plan initiatives
Market position:
- Expand product sales into one new rural region
- Improve telephone and on-line ordering procedures to provide improved levels of customer service
- Promote seed products on a seasonal basis to existing customers
Human resources:
- Create greater flexibility in working hours and work location
- Increase trading hours to accommodate after hour and weekend sales
Product range:
- Undertake research to better match sales catalogue to region, climate and season
- Remove products from range that make a net loss
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
5
Enterprise Educational Resources
Companion assessment material
Operational plan 2017
Two items from the CanDo Enterprises operational plan for 2017 are outlined in the table below. These items support specific strategic and
business objectives.
Activity
Market research for one new rural region
Increase trading hours
Objective
Expand sales into a new rural region
Expand trading hours to accommodate people who
work full-time
Outcome
Prepare a suitable product range to market to a new
regional area
Extend phone order times to 7:00pm on weekdays
and from 9:00 am to 5:00 pm on Saturdays
How will it be done?
Visit region and talk to potential customers about their
garden seed requirements
Consult with dispatch team to establish a trial period
of taking after hours phone orders
Responsible person
Marketing supervisor
Dispatch supervisor
When?
Autumn 2017
Spring 2017
Budget
$3000
$6500
Performance indicator
Regional specific sales catalogue prepared by July 31
Extended hours for phone orders trialed and
evaluated by November 2017
Resource assumptions
The assumptions that can be used with these operational plans are:
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
6
Enterprise Educational Resources





Companion assessment material
Staff involved are an overhead cost and their time will be estimated, but not attributed to the budget allocation The cost of CEO labour is $50.00 per hour. The cost of supervisor labour is $40.00 per hour. The cost of marketing and dispatch staff labour is $35.00 per hour. Commencement date is April 1st. Select one of the operational plan items from the table above and answer the following questions about implementing this activity.
1. Document at least six issues or questions that you have identified that will help to clarify the requirements of the operational plan item.
2. Prepare a short response for each of the issues or questions in Q1 above and add these to the resource assumptions already provided.
As you work through the operational plan, you may identify further questions that will require further assumptions. Add these to the
questions / issues for Q1 and to the responses / assumptions for this item.
3. Put yourself in the position of the person responsible for implementing the operational plan items (i.e. the Marketing supervisor or the
Dispatch supervisor, depending on which operational plan you selected for this project). In terms of CanDo Enterprises’ mission statement,
strategic objectives and business objectives, provide at least three reasons why this person is suitable for implementing this aspect of the
operational plan.
4. List the people who should be included in the consultation process for this operational plan item and explain why they should be consulted.
5. Explain which consultation mechanisms would be most suitable for achieving effective consultation for this operational plan item.
6. Prepare a table or spreadsheet that provides the following information:
- Dissect the operational plan item into tasks and sub-tasks and sequence them into a logical order.
- Determine the resource requirements for each task and sub-task.
- Calculate the overall costs, including the costs of using Can-Do Enterprises staff to do the work.
- Determine timeframes for each task and sub-task with an indication of how much time is required and how much time is available
(contingency time).
- Determine the task dependencies.
- Prepare a timeline.
- Identify and assess possible risks and determine suitable treatment measures to manage the risks.
7. Determine suitable input, process, output, outcome and efficiency key performance indicators (KPIs) to measure the progress of the plan’s
implementation and its overall success.
8. Identify events that may have a negative impact on the operational plan’s implementation and determine what contingencies should be built
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
7
Enterprise Educational Resources
Companion assessment material
into the plan to manage these events if they occur.
9. You are finding it difficult to fit the implementation of the operational plan item into your normal work schedule. Prepare a proposal for the
CEO, which outlines the need for employing a temporary administrative assistant through the high workload period. This financial cost of
this temporary position will need to be calculated and the additional funding required will need to be included in the proposal.
10. Outline the duties that the administrative assistant will perform and prepare a list of essential and desirable skills for the administrative
assistant position.
11. Prepare an induction procedure, timeline and checklist to use for inducting new staff at CanDo Enterprises. Outline how the induction
procedure complies with legislative requirements.
12. Prepare a WHS information sheet to provide to new employees that outlines the WHS roles and responsibilities of people at CanDo
Enterprises.
13. Prepare a schedule, outlining the timeline for acquiring the physical and human resources for the implementation plan. In the schedule,
allow 2 weeks for the supply of goods, and 1 week for organising services such as car hire, accommodation, catering and printing. Allow 1
week to get approval for recruitment, 2 weeks for advertising, 2 weeks for the selection process and 4 weeks before the suitable applicant
can commence work.
14. Develop a purchasing information sheet that will assist other people in ensuring that physical resources and services are acquired in a
timely manner. The information sheet should address issues such as expenditure delegation, competitive quotes, supporting information,
purchase acquittal, return of damaged goods, non-supply of good and goods supplied with incorrect specifications.
15. Undertake some research and develop some guidelines that CanDo Enterprises staff can use to ensure that photographs of plants used to
produce the sales catalogue do not infringe copyright of the image owner(s).
16. Outline the processes that would be suitable for monitoring the progress of this operational plan item as it is being implemented. The
processes will need to align with the KPIs identified in Q7 above.
17. What impact does the recruitment schedule have on the operational plan timeline? Demonstrate this impact using two Gantt charts. The
first chart to show the situation where no recruitment occurs and the second chart to show the situation where recruitment is required.
18. What impact does staff recruitment have on the original operational plan budget? Include consideration of the additional time taken to
organise recruitment, and the cost of the administrative assistant.
19. The available information is indicating a problem - the benefits of the hiring an administrative assistant appear to be outweighed by the time
and cost that that will be required to implement the recruitment process. Use the IDEAL model of problem solving to determine a suitable
solution for this problem. Document each stage of the process by:
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
8
Enterprise Educational Resources
Companion assessment material
- Identifying the problem
- Defining the problem
- Examining the options
- Acting on the plan
- Looking at the consequences.
20. Prepare a coaching plan that can be used for familiarising the new administrative assistant with CanDo Enterprises’ procedures and work
practices. Assume that another member of staff will be doing the coaching, so the plan is intended for this person (the coach) to use.
21. Prepare a report requesting a variation to the operational plan item, based on the solution identified in Q19 above.
22. Collate all of the information from questions 1 – 21 into a single document. Suitable headings should be used to assist the reader in
navigating through the information that is recorded and collated.
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
9
Enterprise Educational Resources
Companion assessment material
Table: 1 - Unit elements and performance criteria mapped to assessment items
Elements and performance criteria
1. Develop operational plan
1.1 Research, analyse and document resource
requirements and develop an operational plan
in consultation with relevant personnel,
colleagues and specialist resource managers
1.2 Develop and/or implement consultation
processes as an integral part of the operational
planning process
1.3 Ensure the operational plan includes key
performance indicators to measure
organisational performance
1.4 Develop and implement contingency plans
for the operational plan
1.5 Ensure the development and presentation
of proposals for resource requirements is
supported by a variety of information sources
and seek specialist advice as required
1.6 Obtain approval for the plan from relevant
parties and explain the plan to relevant work
teams
Learner resource book section number &
name
Questions
Demonstration
Project
1.1 What is an operational plan
1, 2, 3
1.2 Operational plan analysis
1.2 Operational plan analysis
4, 5
1.2 Operational plan analysis
7
1.2 Operational plan analysis
8
1.2 Operational plan analysis
6, 9
1.3 Operational plan requirements example
6
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
10
Enterprise Educational Resources
Elements and performance criteria
Companion assessment material
Learner resource book section number &
name
Questions
Demonstration
Project
2 Plan and manage resource acquisition
2.1 Develop and implement strategies to
ensure that employees are recruited and/or
inducted within the organisation’s human
resources management policies, practices and
procedures
2.2 Human resources
2.5 Recruitment
2.6 Employee induction
10, 11, 12
2.7 WHS requirements
2.8 Professional development
2.2 Develop and implement strategies to
ensure that physical resources and services are
acquired in accordance with the organisation’s
policies, practices and procedures
2.3 Recognise and incorporate requirements
for intellectual property rights and
responsibilities in recruitment and acquisition
of resources and services
2.1 Physical resources
2.3 Resource acquisition proposals
13, 14
2.4 Purchasing resources and services
2.9 Intellectual property
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
15
11
Enterprise Educational Resources
Elements and performance criteria
3 Monitor and review operational
performance
3.1 Develop, monitor and review performance
systems and processes to assess progress in
achieving profit and productivity plans and
targets
3.2 Analyse and interpret budget and actual
financial information to monitor and review
profit and productivity performance
3.3 Identify areas of under-performance,
recommend solutions and take prompt action
to rectify the situation
3.4 Plan and implement systems to ensure that
mentoring and coaching are provided to
support individuals and teams to effectively,
economically and safely use resources
3.5 Negotiate recommendations for variations
to operational plans and gain approval from
designated persons/groups
3.6 Develop and implement systems to ensure
that procedures and records associated with
documenting performance are managed in
accordance with organisational requirements
Companion assessment material
Learner resource book section number &
name
Questions
Demonstration
Project
3.1 Monitoring time
16, 17
3.3 Other performance measures
1.2 Operational plan analysis
3.2 Monitoring costs
3.3 Other performance measures
3.4 Data analysis
4.2 Unsatisfactory performance
4.3 Problem solving
18
19
4.1 Supervision
20
4.4 Mentoring and coaching
4.5 Operational plan variations
21
4.5 Operational plan variations
4.6 Operational plan records
22
4.7 Organisational records
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
12
Enterprise Educational Resources
Companion assessment material
Table: 2 – Knowledge evidence mapped to assessment items
Knowledge evidence
Describe models and methods for operational
plans
Explain the role of an operational plan in
achieving the organisation’s objectives
Explain budgeting processes
Learner resource book section number &
name
1.1 What is an operational plan
1.1 What is an operational plan
1.2 Operational plan analysis
3.2 Monitoring costs
List alternative approaches to developing key
performance indicators to meet business
objectives
Outline the legislative and regulatory context
relevant to the operational plan of the
organisation
Outline the organisation’s policies, practices
and procedures that directly relate to the
operational plan.
1.2 Operational plan analysis
2.5 Recruitment
2.6 Employee induction
2.7 WHS requirements
2.4 Purchasing resources and services
2.9 Intellectual property
2.1 Physical resources
2.2 Human resources
2.3 Resource acquisition proposals
2.4 Purchasing resources and services
2.9 Intellectual property
Questions
Demonstration
Project
3, 4
2
9, 10, 11, 12, 13,
14
5, 6, 7, 8
11, 12, 14, 15
1
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
14, 15
13
Enterprise Educational Resources
Companion assessment material
Table: 3 – Performance evidence mapped to assessment items
Performance evidence
Develop and implement an operational plan
using a variety of information sources and
consultation (including using specialist advice
if required) which includes: resource
requirements
Develop and implement an operational plan
using a variety of information sources and
consultation (including using specialist advice
if required) which includes: key performance
indicators
Develop and implement an operational plan
using a variety of information sources and
consultation (including using specialist advice
if required) which includes: monitoring
processes
Develop and implement an operational plan
using a variety of information sources and
consultation (including using specialist advice
if required) which includes: contingency plans
Communicate effectively with relevant
stakeholders to explain the plan and
supporting information, seek approvals,
negotiate variations and engage work teams
Learner resource book section number &
name
Questions
Demonstration
Project
1.2 Operational plan analysis
6, 9
1.2 Operational plan analysis
7
1.2 Operational plan analysis
3.1 Monitoring time
3.2 Monitoring costs
17, 18
3.3 Other performance measures
1.2 Operational plan analysis
8
4.5 Operational plan variations
21
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
14
Enterprise Educational Resources
Performance evidence
Develop and implement strategies to achieve
the operational plan within the organisation’s
policies, practices and procedures including:
recruiting, inducting and developing
personnel
Develop and implement strategies to achieve
the operational plan within the organisation’s
policies, practices and procedures including:
acquiring physical resources and services
Develop and implement strategies to achieve
the operational plan within the organisation’s
policies, practices and procedures including:
protecting intellectual property
Develop and implement strategies to achieve
the operational plan within the organisation’s
policies, practices and procedures including:
making variations to the plan
Develop and implement strategies to achieve
the operational plan within the organisation’s
policies, practices and procedures including:
monitoring and documenting performance
Companion assessment material
Learner resource book section number &
name
Questions
Demonstration
Project
2.5 Recruitment
2.6 Employee induction
11, 12
2.8 Professional development
2.1 Physical resources
2.3 Resource acquisition proposals
13, 14
2.4 Purchasing resources and services
2.9 Intellectual property
15
4.5 Operational plan variations
21
1.2 Operational plan analysis
3.1 Monitoring time
3.2 Monitoring costs
3.3 Other performance measures
16, 18
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
15
Enterprise Educational Resources
Companion assessment material
Table: 4 – Foundation skills mapped to assessment items
Learner resource book section number &
name
Foundation skills
Reading: Identifies and extracts relevant
information from a range of complex texts
1.1 What is an operational plan
Reading: Gathers, interprets and analyses
workplace documentation to determine
requirements for the operational plan
1.1 What is an operational plan
Writing: Develops and documents a range of
detailed texts relating to the management of
an operational plan according to
organisational requirements
Writing: Ensures the vocabulary, grammatical
structures and conventions are appropriate
for the context and target audience
Oral Communication: Presents information to
a range of audiences using appropriate
register, vocabulary and paralinguistic
features
Oral Communication: Listens and
comprehends information from a variety of
spoken exchanges with clients, co-workers
and other stakeholders
Oral Communication: Confirms understanding
through questioning and active listening
Questions
Demonstration
Project
1
1.2 Operational plan analysis
1, 2
1.2 Operational plan analysis
1.2 Operational plan analysis
6, 9
1.2 Operational plan analysis
6, 9
1.3 Operational plan requirements example
3
1.2 Operational plan analysis
1
1.2 Operational plan analysis
2
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
16
Enterprise Educational Resources
Companion assessment material
Learner resource book section number &
name
Foundation skills
Numeracy: Selects and uses mathematical
problem-solving strategies to organise
resource requirements, performance
benchmarks and financial viability of the
operational plan
Navigate the world of work: Monitors
adherence to organisational policies,
procedures and considers own role in terms
of its contribution to broader goals of the
work environment
Navigate the world of work: Appreciates the
implications of legal responsibilities with
specific reference to health and safety
Interact with others: Identifies and uses
appropriate conventions and protocols when
communicating with colleagues and external
stakeholders
Interact with others: Collaborates with others
to achieve joint outcomes, playing an active
role in facilitating effective group interaction,
influencing direction and taking a leadership
role on occasion
Questions
Demonstration
Project
1.2 Operational plan analysis
18
3.2 Monitoring costs
2.5 Recruitment
2.6 Employee induction
2.7 WHS requirements
2.8 Professional development
1.2 Operational plan analysis
15, 16, 16, 18,
19, 20, 22
12
4
4.1 Supervision
5
4.4 Mentoring and coaching
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
17
Enterprise Educational Resources
Companion assessment material
Learner resource book section number &
name
Foundation skills
Get the work done: Takes responsibility for
developing and implementing systems and
processes to achieve organisational
objectives, seeking advice, feedback and
support as required to assist in the
development and planning phase
Get the work done: Sequences and schedules
complex activities, monitors implementation,
and manages relevant communication
Get the work done: Uses systematic analytical
processes to aid decision making, identify
potential problems and generate contingency
plans or solutions
Questions
Demonstration
Project
1.1 Operational plan example
3
1.2 Operational plan analysis
1.2 Operational plan analysis
6
4.3 Problem solving
19
Table: 5 - Dimensions of competency mapped to assessment items (most pertinent items)
Dimensions of competency
Task skills
Task management skills
Contingency management skills
Job role/environment skills
Questions
Demonstration
3
5
5, 6, 7, 8
9, 10, 11, 12, 13,
14
Project
16, 17, 18
10, 11, 12
1, 2, 4, 5, 6, 7, 8, 9
1, 2, 4
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
18
Enterprise Educational Resources
Companion assessment material
Assessment material – BSBMGT517 (V1.0, Apr 2016)
© Copyright. Use permitted in accordance with the Terms of use of the website: www.enterprise-educational-resources.com
19