Connections
May 22, 2017
A newsletter for Skagit Regional Health
One Team,
One System,
One Brand
Riverbend
Celebrates
3rd Anniversary
As we near the one-year mark of our integration, it’s time to unite our team and our
system into one brand: Skagit Regional Health.
Skagit Regional Health includes Cascade Valley Hospital, Skagit Valley Hospital
and Skagit Regional Clinics. We are a caring, connected system of two hospitals
and 19 clinics in three counties and 10 communities.
The Skagit Regional Health logo is our primary system brand. Over the next few
months, we will deploy this brand across the organization internally and share it
with our patients and communities.
Having a consistent, singular brand is key to our ability to grow and draw new
patients. We have the chance to introduce our people and services to the many new
potential patients who are moving into north Snohomish County. We have spent
the past six months listening to people who live in our service area. Through an
awareness survey and focus groups, we know that we have great opportunity to tell
our story about our providers, our staff, the many health care specialties we offer
and our well-appointed facilities located across the region.
Several key points we want you to know:
•
Cascade Valley Hospital remains the name of our acute care facility in
Arlington and staff members are welcome to continue to wear their Cascade
Valley Hospital logo wear going forward.
•
Clinics in Arlington, Darrington and Granite Falls are part of the Skagit
Regional Clinics system and will receive new signage.
•
Throughout the organization, as an effort to reduce waste, we ask staff to use up
items, supplies and letterhead bearing the Cascade Valley Hospital and Clinics
logo and other versions of the Skagit Regional Health brand as we move to
the branding at the bottom of this page. As you find items in need of updates,
please forward those to the Marketing and Communications department.
•
Requests for logo use will go through the marketing department – you may
contact Director of Marketing and Communications Kari Ranten at kranten@
skagitregionalhealth.org or 360-814-2370 with a request to use the logo, so we
can make sure we move forward in a consistent way.
May 5 marked the three-year
anniversary of the Riverbend
Clinc grand opening. Department
staff and providers were treated
to a special breakfast celebration
prepared and served by their
leaders.
Since opening in 2014, Riverbend
has evolved to include some
of the busiest services in the
clinics including Urgent Care,
Orthopedics, Rheumatology,
Pediatrics and Dermatology. More
than 17,000 X-rays and 7,000 labs
were performed in the last year in
support of these busy departments.
The Riverbend Pharmacy also filled
more than 18,000 prescriptions in
the last year!
We appreciate the staff and
providers who bring their best
every day to provide great patient
experiences at Riverbend, and look
forward to another great year to
come.
Connections is the go-to place for news, updates and happenings across our integrated health care system. Next issue: June 12, 2017
hazardous materials drill
Cascade Valley Hospital participated in a multi-county Hazmat Disaster Drill conducted by Naval Station Everett on May 17.
Many healthcare organizations around the Region One Health Care Coalition participated in the emergency preparedness drill along
with Airlift Northwest and local EMS.
The drill, titled “Reliant Cloud 2017”, was planned and organized
by Naval Station Everett. The mission was to test its and
surrounding healthcare and emergency management agencies’
emergency response systems in the event of a region wide disaster.
While each organization had their own specific objectives to
test, Cascade Valley Hospital’s objectives included activation
and testing of the hospital’s Incident Command System (ICS),
decontamination team and equipment, regional communication
systems, as well as triage and treatment of contaminated patients.
Immediately following the drill a hotwash was conducted to discuss
what went well and identify potential areas for improvement.
While there are processes that need to be enhanced, the overall
performance of the hospital staff was excellent.
Thank you to all of the staff who participated in the event and
Cascade Valley Hospital for continuing to make our community a
safer place to live.
2
Ransomware, Part Two:
What happened May 12?
by Jill Burrington-Brown, Privacy Officer
Briefly, a ransomware virus called “WannaCry,” attacked more than
57,000 users all over the world. By Monday, May 15, more than
230,000 systems in 150 countries were affected. What caught the
world’s attention first was that hospital phone lines and computers
in the UK were taken down by this virus. It meant that most care,
except emergent, was postponed or diverted elsewhere.
privacy
matters
Other countries reported the virus as the day unfolded across the time
zones: the U.S., China, Russia, Spain, Italy, Vietnam and others. The
virus targeted more than 170 different kinds of files on computer
systems, effectively locking it all down.
Once the virus took control of various systems, instructions appeared
on the computers explaining that the information was encrypted and the
user would have to pay a ransom to get access to their data.
The virus exploited non-updated Windows Operating system computers. Skagit Regional Health immediately took steps to make sure
that all computers and systems were updated, a very large task lasting much of the weekend of the May 12 - 14. The Technical Services
Team was hard at work all of Friday, Saturday and Sunday.
As of this writing, SRH has not been affected by the virus. But it requires on-going vigilance by all of us, as the virus hasn’t been
stopped. And we can be sure that this kind of hacking success will inspire hackers to keep developing ransomware viruses.
What can you do?
1. Update your computer at home and apply all the patches recommended by Microsoft if that is your operating system.
2. Do not use SRH computers or the internet for anything other than business. (Don’t shop, surf or use social media. You are free to
use your own phone or tablet and the SRH public wifi on your breaks if you are not with patients. But also pay attention to 3 and
4 below).
3. Don’t click on suspicious or too-good-to-be-true links that pop up on the internet. Just clicking on something like that can invite a
computer virus in.
4. Carefully screen your incoming e-mail. Don’t click on links or download attachments unless you KNOW what they are. When
someone sends you an attachment that you weren’t expecting, don’t open it. If you know them, give them a call to verify they sent
it. If you don’t know them, don’t respond or call any number listed in the e-mail.
If you have any question if an e-mail is legitimate, you can send it as an attachment to [email protected] to find out if it’s
safe. Instructions are located on the Intranet at: http://intranet.skagitregionalhealth.org/Departments/Information-Services/Information-Security.
Jill Burrington-Brown is Skagit Regional Health’s Privacy Officer. If you have general questions about privacy, e-mail her at
[email protected].
3
Bay View Women’s
run & walk
A SWAT Sponsored Wellness Event
The sun was out Saturday morning, warming the course for the Bay View
Women’s Run. More than 40 members of the Skagit Regional Health
family put on their SWAT tech shirts and took on the 2 mile, 5K and 10K
courses. Skagit Regional Health was the largest team present, and three
employees took home awards.
SWAT sponsored wellness events occur 3-4
times per year. Staff members who register
for these events receive a free SRH tech shirt
for race day and, more importantly, gather
ahead of the event to meet new faces and have
a little fun. These events are non-competitive
and all fitness levels are welcome. Join us for
the Pedal Paddle Puff in Arlington on July 4!
4
The annual Employee Giving Campaign is here! The month-long campaign runs through May 31. Please join the campaign by making
a gift to support the Skagit Valley Hospital Foundation!
Giving is easy! All employees will receive a brochure via e-mail at work. Just complete the attached form and return it to the Skagit
Valley Hospital Foundation office via in-house mail. Gifts of any size really do make a difference.
• You may write a check.
• Designate a certain amount through payroll deduction!
• Donate unused vacation time that is converted to cash for the Foundation.
All funds raised by the Foundation are used to support programs and services at Skagit Regional Health. Your Foundation “fills the
gap” to ensure that funding is available when needed.
Thank you for your consideration of making a gift to the 2017 campaign!
Questions? Contact Becky Wells in the Skagit Valley Hospital Foundation at 814-8376 or e-mail [email protected].
Save the Date!
Skagit Valley Hospital Foundation presents the
2017 Festival of Trees.
Friday, November 24, 2017 | 5:30 PM
Gala and Auction sponsored by Peoples Bank.
Festival of Trees is looking for tree, mini tree and wreath
designers! If you are interested please contact Wendy
Ragusa in the Foundation Office at 814-5747 or wragusa@
skagitvalleyhospital.org.
Visit www.SkagitFestivalofTrees.org for more information
about this year’s event!
5
Culture of Safety Survey,
Coming Soon
Skagit Valley Hospital and Skagit Regional Clinics will be
conducting a survey to measure the “culture” of safety that exists
in our organization. We will be using a national survey from
the Agency for Healthcare Research and Quality (AHRQ). We
would like to encourage participation in this survey as part of our
commitment to improving the safety of care we provide. We will
be able use the survey to:
•
•
•
•
•
•
Raise staff awareness about patient safety.
Diagnose and assess the current status of patient safety culture.
Identify strengths and areas for patient safety culture
improvement within Skagit Valley Hospital and Skagit
Regional Clinics.
Examine trends in patient safety culture over time (this same
survey was conducted in 2015).
Evaluate the cultural impact of patient safety initiatives and
interventions.
Compare our data to other healthcare systems and hospitals.
MOVE
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SAVE THE DATE
Saturday, September 9th 2017
Party at the Pyramids starts at 5pm
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Special thanks to our sponsors who make this event possible!
...Night on The Nile...
17th Annual Ports of
King Tut Sponsor
Corporate Air Center
- Tim & Ronaye Lewis
Cleopatra Sponsor
Jeff & Linda Hendricks
Great Sphinx Sponsor
Lithtex NW
EGY
Sierra Pacific Foundation
PT
Skagit Bank
Skagit Radiology
Mummy Sponsor
Bellevue Healthcare
Dwayne Lane’s Auto Family
Evans Funeral Chapel & Crematory
Gina Gillespie - Windermere
Island Hospital
Pacific Woodtech Corporation
Peoples Bank
ProScapes
RIS Insurance
Twin City Foods
United General District #304
Nile Crocodile Sponsor
Anacortes Kiwanis Sunrisers
Arvid Garnaas, CPA
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Baird Private Wealth Management
Blade Chevrolet
Carletti Architects
Chad Fisher Construction
Chandler’s Square Retirement Community
Chmelik Sitkin & Davis
Coastal Cable
Country Meadow Village
Creekside Continuing Care Community
Dennis Edmonds, DDS
Fidalgo Care & Rehabilitation Center
Gilbert & Gilbert Lawyers
Hawthorne Funeral Home
HomePlace Burlington
HomePlace Oak Habor
Karen Homitz, DDS
Larson Gross
Lisser & Associates
GIZA
Makers Compounding Pharmacy
McKesson
Mountain View Dental
Right At Home Northwest
SaviBank
Skagit Law Group
Interested in becoming a sponsor?
www.hospicenw.org/foundation
For More Information Please Contact Maddy at:
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9 SEP
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Healthcare Week 2017
Earlier this month, Skagit Regional Health celebrated Healthcare Week with a series of
employee-focused events and giveaways!
Cascade Valley Hospital participated in their annual Waffle Week tradition while Skagit Valley
Hospital’s Bistro catered an employee breakfast, and Panera was delivered to Skagit Regional
Clinics.
7
Connections is your resource for updates and information
about this transformational implementation project.
ate!
Save the D ming
co
Login Labs
in August!
Epic Brings
confidentiality, integrity, availability
Our October move to the Epic Electronic Health Record (EHR) system will provide significant improvements to the
overall security of patient data and Protected Health Information (PHI). At the heart of information security is the triad
of Confidentiality (keeping patient data safe and allowing access to only those that need it), Integrity (ensuring the data is
accurate) and Availability (being able to access patient data when you need it) (CIA). This article highlights a few examples of
confidentiality and availability security improvements.
Confidentiality
Role-based Access Control (RBAC):
• Epic provides role-based access where each job is mapped to a specific role like nurse, provider or volunteer and users are
given just the right amount of access they need to do their job using the principle of least privilege.
Data Encryption:
• Protected Health Information should be encrypted while at rest (residing in the database) and in transit (while being sent
to and received from the application and database). Epic encrypts the data in transit, at rest as well as in backups which
helps prevent unauthorized access to PHI. Although not a requirement for HIPAA, the benefit of encryption at rest is even
if a hacker were to get past our multiple levels of security they could not effectively use the data and we would not have to
report a HIPAA data breach.
Availability
In a hospital setting systems are expected to be available 24 hours a day. There are two key elements with Epic that help ensure
data is available when it is needed.
Secondary Data Center:
• The primary Epic EHR system is located in the main data center in Verona Wisconsin. Epic also provides a backup
or secondary data center located in a separate location that can be used if the primary site is down or connectivity is
interrupted. Both locations are connected to SRH with high-speed dedicated circuits.
High Availability Servers:
• Critical servers in the Epic hosted environment (at both primary and secondary data centers) are implemented in “high
availability pairs.” This means that if hardware or software failure occurs on the primary server, the secondary server
automatically continues processing data without any disruption to the organization reducing unplanned downtimes. High
availability pairs also allow for most but not all routine system updates and patching to be applied without disruption
decreasing the frequency of planned downtimes.
Reminder: Technical Dress Rehearsal Stickers
Questions? E-mail [email protected]