M – Health (CommCare App) Pilot Project
American Refugee Committee
RAI- Malaria Program
Contents
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Why we use CommCare App?
Data Management Structure of CommCare
Malaria CommCare Sample
Feedback from Users ( Strength and Weakness)
Challenges
Way Forwards
Why We Use CommCare.
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To reduce the papers works of volunteers
To avoid the errors recording
To reduce the treatment errors.
To get the reporting in Real Time.
• To reduce the data entry workload by MIS Officers / Data
Supervisors, hence MIS officers/Data Supervisors can more
emphasize on monitoring, supporting and supervision to volunteers.
• Severe patient can be identified through App and
volunteer can perform the referral process accordingly.
• Advance technology motivates the volunteers.
• App users volunteers can be monitored remotely on
daily basis.
• Can provide prompt Feedback to Volunteers
CommCare Training
• The App was developed in Jul / Aug 2015
• Two sessions of CommCare training were conducted in Aug
/Sept 2015.
• 28 BCMVs and 14 MLOs were trained how to use the App
• One MIS Officer was trained to handle the Mobile users and
Reporting on CommCareHQ .
CommCare Training
at Kawthoung
Mid-August 2015
CommCare Training
at Mawlamyain
Mid-September 2015
CommCare Training at Kawthoung
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Certificate Provided to Trainees.
ARC’s Data Management Process for
CommCare App
M&E
Report
Feedback
Feedback
Report
Log-in for data review
Direct Feedback
Feedback
Feedback
Report
BCMV
MLO
Report
Report
MIS Officer
Data Reporting Process
Volunteers Level
• BCMV register the daily patient data offline into the CommCare App.
• After they finish entry the data BCMV connect the mobile with the Wifi (or)
internet to submit the complete register form to sever daily or weekly.
(1) Daily = Who can access internet 24 hours
(2) Weekly = who can’t access internet in their area ( to use the
internet they need to go to the area where internet
can accessible)
• After submitted the data to sever, BCMV contact to their supervisors (MLO)
or MIS Officer by phone to confirm whether their data have been received.
• MLOs inform the information to the MIS officer to check the data into the
sever to cross check the # of tested and # of confirm cases.
• After, the data validate from the MIS Officer, MLOs provide feedback to
BCMV that their data have been received and validated.
Data Reporting Process
MLOs ( Malaria Migrant Lasi Officer)
• MLOs conduct the monitoring and supporting visit to volunteers weekly
basic.
• During visit, MLOs provide supports to the BCMV not only on the other
activities but also M – Health.
• MLOs cross check the data between CommCare App and Register Books
whether their reported is accurate.
• MLOs provide the on-site training and other necessary support regarding
with M-Health and Mobile Phone.
Data Reporting Process
MIS Officer
• MIS Officer verify the reported data from BCMV into the sever after inform
by MLOs or BCMV. (Daily/Weekly)
• MIS Officer assure for discrepancies between the sever and reported
number by BCMV.
• MIS Officer provide the feedback or clarify unclear issue with the MLOs or
directly to BCMVs.
• MIS Officer conduct the monitoring and supporting visit to BCMVs once a
month.
• MIS officer inform to M & E officer after verify and validate the data into the
sever for utilization of data.
Monitoring and
Supporting
Supervison Visit
by
MIS Officer
Monitoring and
Supporting
Supervision
Visit by MLOs
Malaria CommCare Sample
Mobile use for CommCare App
Samsung Galaxy - V
CommCare App User Manual
Developed
CommCare App
User Manual
Interface
Monthly Malaria Register Form
Monthly Malaria Register Form
DOT Form
Feedback from Users ( Strength and Weakness)
Vs
Feedback from volunteers
Carbonless Vs CommCare
Carbonless
• Correction can be made easily
Strengths
CommCare
• Easy to use.
• Convenient to carry everywhere
• Control by step by step recording on
App
• Reduce errors in recording
• Reports can be submitted on real
time.
• Positive cases can be notified by
immediately.
• Reduce treatment error due to
audio & image guide.
Feedback from volunteers
Carbonless Vs CommCare
Weaknesses
Carbonless
• Not convenient to carry
(especially on rainy season).
• Not controlled by step by step
procedures.
• More potential for errors when
recording
• Report submission on monthly
basis.
• Volunteers need to notify positive
cases to supervisors by phone.
CommCare
• Correction cannot be made once saved
on server. Correct data should be reentered again.
• Difficult to type in patient name and
address due to very small phone
screen.
• Expansive internet charges.
• Poor internet connection.
• Damage mobile handset.
• Not familiar with touch screening
mobile handset
• Constraint in charging phone battery
Challenges
• High volunteers turn over rate (difficult to manage the user
name and data in hand over process)
• Limit access to internet in all M – Health cover area
• Double workload for volunteers ( Register book and M-Health)
• Small phone screen for volunteer for data typing
• Occur missing Mobile Phone, broken phone screen from
volunteers
• Mobile phone software errors in installation
• No back up mobile phone for lose and missing phone
• No maintain cost for broken phone
Way Forwards
• Areas expansion in Ethnic Health Partners in 2016 (10 Health
Facilities and 2 Border Point from Karen Department of Health
and Warfare)
• To provide high quality with big screen mobile phone for MHealth in 2016
• To produce a strong procedure for lost and missing phone
• To put maintain cost and back up mobile phone in reprogramming under RAI
• To continue in area expansion the M-Health activities if other
fund source for M-Health activities is available
Thank you very much for your kind
attention!