4 Rosemount Terrace
Care Home Service
4 Rosemount Terrace
Aberdeen
AB25 2TG
Telephone: 01224 636713
Type of inspection: Unannounced
Inspection completed on: 1 June 2017
Service provided by:
Penumbra
Care service number:
CS2003000175
Service provider number:
SP2003002595
Inspection report
About the service
The service provides support to people to be as independent as possible while being available to provide support
when required. The service is provided in a relaxed homely atmosphere.
What people told us
During the course of the inspection three service users were spoken with. Three questionnaires had also been
returned by service users. Comments included "I like it here, it's spic and span", "I feel safe here and just want to
stay here", "all the staff look after us", "I have a named worker but we know all the staff", "I've enjoyed going to
the football".
Self assessment
No self-assessment had been requested from the service.
From this inspection we graded this service as:
Quality of care and support
Quality of environment
Quality of staffing
Quality of management and leadership
6 - Excellent
not assessed
6 - Excellent
not assessed
What the service does well
The service provides a high quality service based on the principles of recovery. The service is provided in a
homely and relaxed atmosphere .
As the service had recently admitted a new person into the service it was possible to see the work the service
had been doing during the initial stages of this admission. Examination of records indicated how the service was
gathering information. In discussions with staff they spoke about the importance of getting to know any new
resident and taking time to work with each person as an individual.
Each input by staff with any of the people they supported had been considered as part of their recovery process.
The service was reflecting on their inputs and working with the person they supported to get their view of what
they had been doing. Every person living at the service had positive examples of the inputs from staff.
Risk assessments were in place for each service user. In some cases the service user had completed these . There
were examples of service users identifying their own risks and the best ways to reduce these risks.
Each person living at the service had a record of who was important to them and of any other health or social
care professional who had been involved in their care. The service would support people to access health across
a range of services. There was also evidence of health promotion going on within the service and the
organisation as a whole. They were working with a local sports facility with a view to improving the physical
activities of people living at the service.
Inspection report for 4 Rosemount Terrace
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Inspection report
Medication records were examined during the course of the inspection. There was evidence of the service
following procedure in relation to supporting service users with their medication. The manager advised on the
importance of being consistent with procedures.
A service development plan was in place and this was made available at the time of the inspection.
In discussions with the manager and staff they came across as motivated and keen to provide a high quality
service. Staff spoke positively about the training they had received and also their plans for further training. One
new member of staff spoke about the induction process and how positive that had been so far. All staff spoken
with advised that they had been well supported by the manager and by the organisation.
Comments from staff included "we have access to fully funded training, that is important", "it is so homely here
you can build up positive working relationships", "we focus completely on the person", "the medication training
has been very good".
What the service could do better
The service is currently performing to a high level.
Requirements
Number of requirements: 0
Recommendations
Number of recommendations: 0
Complaints
There have been no complaints upheld since the last inspection. Details of any older upheld complaints are
published at www.careinspectorate.com.
Inspection and grading history
Date
Type
Gradings
26 May 2016
Unannounced
Care and support
Environment
Staffing
Management and leadership
6 - Excellent
Not assessed
6 - Excellent
Not assessed
Inspection report for 4 Rosemount Terrace
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Inspection report
Date
Type
Gradings
29 May 2015
Unannounced
Care and support
Environment
Staffing
Management and leadership
6 - Excellent
6 - Excellent
6 - Excellent
6 - Excellent
10 Jun 2014
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
5 - Very good
5 - Very good
5 - Very good
5 Jul 2013
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
5 - Very good
5 - Very good
5 - Very good
28 Dec 2012
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
5 - Very good
4 - Good
5 - Very good
1 Nov 2011
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
Not assessed
Not assessed
5 - Very good
5 Oct 2010
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
Not assessed
Not assessed
Not assessed
4 May 2010
Announced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
Not assessed
5 - Very good
Not assessed
9 Oct 2009
Unannounced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
5 - Very good
Not assessed
Not assessed
Inspection report for 4 Rosemount Terrace
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Inspection report
Date
Type
Gradings
22 Apr 2009
Announced
Care and support
Environment
Staffing
Management and leadership
5 - Very good
5 - Very good
5 - Very good
4 - Good
8 Jan 2009
Unannounced
Care and support
Environment
Staffing
Management and leadership
4 - Good
4 - Good
Not assessed
Not assessed
4 Aug 2008
Announced
Care and support
Environment
Staffing
Management and leadership
4 - Good
4 - Good
4 - Good
3 - Adequate
Inspection report for 4 Rosemount Terrace
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Inspection report
To find out more
This inspection report is published by the Care Inspectorate. You can download this report and others from our
website.
Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award
grades and help services to improve. We also investigate complaints about care services and can take action
when things aren't good enough.
Please get in touch with us if you would like more information or have any concerns about a care service.
You can also read more about our work online at www.careinspectorate.com
Contact us
Care Inspectorate
Compass House
11 Riverside Drive
Dundee
DD1 4NY
[email protected]
0345 600 9527
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Other languages and formats
This report is available in other languages and formats on request.
Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas.
Inspection report for 4 Rosemount Terrace
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