Conducting An Effective
Training Game
Conducting A Training Game
The design and management of training games effectively within a training program can assist a training program to go from mediocre to high impact. This is given the following factors: • The trainer understands the purpose of the game • The trainer debriefs the game effectively • The participants have enjoy the fun and energy created through the implementation of the game. The Debrief
Participating in a training game without a debrief is like attending a football match and not engaging in a conversation about the match afterwards. Although games serve the purpose of adding fun, excitement and engaging the participants they should also be valid learning opportunities. To maximize the impact of each training game, conduct a debrief. This involves the trainer facilitating a conversation and reflection about what took place during the game and then having the participants relate observations and insights from the game to the workplace. The questions are formulated to assist the participants to reflect on the following process: Activity Observations Creating Meaning Workplace/
Activity Similarities 1 Want Attractions Training Design or Delivery? [email protected] Sample Questions: Activity Observations 1. What was took place in your group? 2. What made the activity challenging? 3. What was your group doing that was helpful to your group achieving the end goal? 4. What was the winning group doing better or differently from the other groups? 5. If you could do the activity again, what would you group do differently to help your team win? Creating Meaning 6. Reflecting on specific examples about what took place, what does this tell us about Team Work? 7. Reflecting on specific examples about what took place, what does this tell us about achieving goals? 8. Reflecting on specific examples about what took place, what does this tell us about quality? Workplace/Activity Similarities 9. What is similar about this what took place in the game/activity to what takes place in your workplace? 10. How can this activity teach us to be more effective/productive in the workplace? Notes: 2 Want Attractions Training Design or Delivery? [email protected] Training & Development
It’s a fact that your business is only as good as your people. It’s your people that create, maintain, and deliver your
unique attraction experience. Ultimately the level of skill, confidence, and commitment of your people determine
the capacity of your attraction to achieve its very best.
At Management Resources we believe that within the Amusement & Attractions Industry quality training design
and delivery is critical to your operation’s success. We also believe that:
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Training design address the skill, confidence and
commitment of your people
Training content be relevant, developmental, and
challenging
Training delivery be engaging, interactive, job
focused and fun!
Facilitators of training be inspirational, skilled and
experienced
Management Resources is in the business of inspiring
your teams by design. Assisting you to invest
strategically in training design and delivery. Able to
support you to develop committed and equipped
leaders as well as competent and confident team
members so that your attraction can deliver on its
promise of Service Excellence and Fun!
The Management Resources Training Team has –
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the combined experience of over 100 years of
Amusement & Attractions experience
experience from attractions around the globe
including, Middle East, Asia, Europe, Australia and
Americas
qualified attractions industry trainers
recognized leaders and trainers from the
Amusement & Attractions Industry
been responsible for winning multiple industry
training awards across many visitor attractions
What types of training programs are we designing
and delivering for clients around the world?
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Orientation
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Service Excellence
On-the-Job
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SOPs
Team Building
Industry Best Practices
Operational and
Training Audits
Management &
Leadership
“There are no words to explain my
appreciation for the amazing work
you do. From the very initial
stages of establishing our program
to the exceptional delivery and
passion that you gave to our team
everyday.”
Bianca Sammut – Operations Manager
Wet ‘n’ Wild Sydney
Selected Clients
About Management Resources
Management Resources is a California-based consulting
company offering a full range of services to the leisure time /
recreation industry. The company provides operational,
marketing and ticket sales planning and implementation to a
diverse group of clients throughout the world. Our projects
include theme parks, museums/institutions, location-based
entertainment and recreational facilities, destination resorts
and large world-class special events, including World
Expositions and Olympiads.
Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A.
Tel: +1 714-832-1201 Email: [email protected]
www.mgmtres.com
Service Excellence
The standard of your guest service delivery defines the quality of your attraction experience, repeat guests and
reputation. Repeatedly attractions identify they have a customer service delivery problem and request customer
service training as their remedy to fix the problem. This is a quick fix and ultimately serves no purpose in
impacting the business long term.
Management Resources has developed a system so that
the delivery of Service Excellence is not left to chance.
Service Excellence is maintained consistently in every
guest interaction. Service Excellence is achieved by
design!
Our Service Excellence System is customized for each
operation meaning your business’ unique brand and
values are reflected in the quality of the service
excellence experienced by your guests.
The Management Resources Service Excellence System
supports your business to develop a service and
coaching culture. Equipping team members with the
right skills and attitudes for service delivery while
providing recognition for achievements. Managers and
supervisors are also equipped with tools and techniques
to support their team members to deliver service.
The Management Resources Service Excellence System
includes –
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Selected Clients
Customized training and system design
Management and Leadership training components
Team Member training components
Service Excellence Coordinators training and support
Train-the-trainer components
Program support and follow up
Service Excellence Program Features
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Customized Training Program
Online Training Interaction
Live Team Member Polling
Team Member Recognition Program Design
Optional Online Team Member Recognition with
Reporting Functions
Service Measurement Tools
Management Coaching Tools
Tiered Training Delivery
Service Recovery Tools
About Management Resources
Management Resources is a California-based consulting
company offering a full range of services to the leisure time /
recreation industry. The company provides operational,
marketing and ticket sales planning and implementation to a
diverse group of clients throughout the world. Our projects
include theme parks, museums/institutions, location-based
entertainment and recreational facilities, destination resorts
and large world-class special events, including World
Expositions and Olympiads.
Management Resources 210 W. Main Street, Suite 201, Tustin, CA 92780 U.S.A.
Tel: +1 714-832-1201 Email: [email protected]
www.mgmtres.com
IncentiveContest.com™
eCraft’s innovative, customizable, online incentive and training program is designed to
increase sales, educate your employees and boost morale. You determine rewardable actions for
employees, then when earned, distribute spin codes...we’ll do the rest! Employees access a
custom web site from any internet device and enter their spin code. They’ll see a “training
tidbit” followed by a game wheel where they can win a variety of instant prizes. Our robust
database’s reporting functionality allows you to monitor property level participation and
compliance. Most importantly IncentiveContest.com™ is effective and fun!
Spin & Win!
How to experience IncentiveContest.com™
• Go to demo.incentivecontest.com and register via the “need an
account” link. You can use any “Park Location” and “Job Title”
for the sake of the demo.
• When you get to the “congratulations page” enter ICCOM001
in the code field.
• The next page is for training tidbits – we suggest you “miss”
the first question to experience how the training works, then
correctly answer the next question.
• Click on “Spin the Wheel” and again on the wheel when it
appears. You will “win” an iPad drawing entry. (This is used for
weekly or grand prize entries).
• Next enter code ICCOM011 and experience how to win a
“manager prize” (“soft” or trade-out prizes that are given away
via management at your park).
• Then enter code ICCOM111 to experience the “Mega Wheel”
and “win” a $50 Amazon gift card (simulated prize only).
™
• Check your email to see how the prizes are sent electronically
and how easy the program is to execute!
Interested? Contact David Sribnik at [email protected] or 949 830 6101