Accenture: Reducing Total Cost of Operations
and Risk with SAP® Enterprise Support Offerings
Company
Accenture Plc
Headquarters
Worldwide
Industry
Professional services
Products and Services
Global management,
consulting, and technology
services and outsourcing
Employees
305,000
Revenue
US$30 billion (2014)
Web Site
www.accenture.com
Objectives
 Ensure optimal system performance for IT operations that are “perfect
and pristine”
 Identify data volume management opportunities to reduce total cost of
ownership (TCO)
 Maintain 100% system availability, even during high-volume usage
and period-end closing cycles
Maximize
Enterprise software
investments
Accelerate
Why
Enterprise Support
 Expert guidance on best practices for saving time, reducing costs, and
implementing and optimizing SAP® solutions
 Knowledge and empowerment gained through participation in the
SAP Enterprise Support Academy program
 Guided self-service for the data volume management work center
through SAP Enterprise Support Academy to enable self-monitoring of
data volume growth
The resolution of system
issues for 24x7 availability
Benefits
 Maximize the overall value of the SAP software investment, including
SAP Enterprise Support offerings
 Accelerate knowledge transfer and system optimization to better
serve the business
 Reduce risk by maintaining 24x7 system availability
Build
SAP®
Reduce
Risk by meeting period-end
closing, regulatory, and
customer deadlines
A strong internal knowledge
base for planning and
maintaining systems into the
future
“Our collaboration with SAP Enterprise Support helped identify
opportunities and enabled knowledge transfer to empower our
organization, reduce TCO, and better serve our business users.”
David Diaz, Senior Manager, Accenture Plc
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