eCommerce Walkthrough
Product Overview
The eCommerce product is a reliable and secure retail portal with real-time
payment and shipping options. This service is ideal for customers looking
to sell their wares in a national or international market.
Key Features of the eCommerce Product include:
• Complete Integration into Existing Website Templates
• Built-in Setup Wizard & Online Video Tutorials
• Safe & Secure Online Payment Portal
• Store Management Tools
• Business Analytics & Reporting
• E-mail Marketing
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Web.com, Confidential
eCommerce QC Walkthrough
1.
Open the eComm Builder & the Parent Site (in a new window)
2.
Access the Temp Data tab in Hermes
A. Generally, it is easier to work from the bottom of the TD upward, because
there are smaller, more easily verified items at the end of the Temp Data
B. Be sure to save any changes you make in the builder
3.
Scroll to the bottom of the tab and check the “Notes to Jacksonville”
A. Any requests in this area should be honored throughout the eComm site
4.
In the eComm Builder, Selection Setup > Orders
A. The information for this area is found under “Fulfillment Info” in TD
B. Verify that the “Primary Destination” e-mail is the same as what’s listed in TD
C. The “Secondary Destination” e-mail should be whatever address is listed on
the parent site, or info@[customerswebsite] unless otherwise specified
D. The “From Address” should reflect the e-mail address listed on the parent site
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eCom Walkthrough > Setup > Orders
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eCommerce QC Walkthrough
5.
Select Setup > Gateway Setup
A. The builder should reflect only VISA and MASTERCARD when “Payment
Processor” is selected in TD
B. Click on the “Setup PayPal” tab when “PayPal” is selected
i.
ii.
Verify that “PayPal Payments Standard” is selected, and that “PayPal Email” is the
same as the Primary Destination e-mail listed in TD
If the customer specified that they would like a “PayPal Express Account” in Notes
to Jax, make sure that the “Alternative Payment Method – PayPale Express
Checkout” box is selected.
C. VISA and MASTERCARD should be listed by default when “Manual” is
selected
D. Be sure to save any changes you make
6.
Select Product > Setup Taxes
A. Verify that the regional tax rate is the same was what’s listed in TD
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eComm Walkthrough > Setup > Gateway Setup > Processor
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eComm Walkthrough > Setup > Gateway Setup > PayPal
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eComm Walkthrough > Setup > Gateway Setup > PayPal Express
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eComm Walkthrough > Setup > Gateway Setup > Manual
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eCommerce QC Walkthrough
6.
Select Product > Setup Taxes
A. Verify that the regional tax rate is the same was what’s listed in TD
7.
Select Product > Setup Shipping
A. Current Shipping Configuration should be “Realtime Shipping Calculation”
i.
ii.
To correct, select “Realtime Calculation” > “Use Default Carrier Accounts” > and
select whatever carriers the customer uses
Do not select any carriers if “No Shipping” is selected in TD
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eComm Walkthrough > Product > Setup Shipping
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eComm Walkthrough > Product > Setup Shipping
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eCommerce QC Walkthrough
8.
Select Products > Manage Products
A. Details Tab
i.
ii.
iii.
iv.
v.
Product name should be formatted correctly
Check SKUs (optional, but should be listed if provided in TD)
Pricing should display the base cost (lowest price)
The “Active” and “Featured” buttons should be checked unless otherwise specified
The URL should include the product name.
a.
vi.
Multiple products with the same name should be denoted with numerals at the end of each URL
The short description should include some, but not all of, the information in
the long description. This is a preview of the product.
a.
Make sure that this information is spelled correctly and properly formatted,
especially items with measurements
B. Settings Tab
i.
ii.
Sale Pricing, Affiliates, Taxes, Packing Slip Display Options, and Quantity
Breaks information should be left at their default settings
Shipping information should reflect any details provided in TD
a.
b.
The “Charge Shipping” box should be checked unless the customer specified “No
Shipping”
Weight is calculated in pounds. If available, list the length, width, and height (in
inches). Use Google for conversion calculator, if necessary.
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eCommerce QC Walkthrough
8.
Select Products > Manage Products (continued)
A. Settings Tab
i.
ii.
Sale Pricing, Affiliates, Taxes, Packing Slip Display Options, and
Quantity Breaks information should be left at their default settings
Shipping information should reflect any details provided in TD
a.
b.
The “Charge Shipping” box should be checked unless the customer specified
“No Shipping”
Weight is calculated in pounds. If available, list the length, width, and height
(in inches). Use Google for conversion calculator, if necessary
B. Options Tab
i.
All product options should be listed here
a.
Make sure this information is i-capped, spelled correctly, and properly
(consistently) formatted, especially items with measurements
C. Images Tab
i.
ii.
All images that the customer provides should be uploaded here
It is OK for this area to be blank. Placeholder images are optional
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eComm Walkthrough > Product > Manage Products < Details
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eComm Walkthrough > Product > Manage Products < Settings
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eComm Walkthrough > Product > Manage Products < Options
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eComm Walkthrough > Product > Manage Products < Options (cont.d)
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eComm Walkthrough > Product > Manage Products < Images
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eCommerce QC Walkthrough
9.
Select Store > Custom Page > Home > Edit
A. Properly i-cap the H1 and remove unnecessary punctuation
B. Make sure that the body copy is spelled correctly and properly
formatted
i.
There are often two CTAs listed here. Please combine them for
specificity and tailor the remaining sentence to suit the purpose of the
business
C. Preview site and correct any issues you notice in the preview
A.
10.
Verify that the e-mail address and telephone number in the CTA match
what is featured on the parent site footer
Status eComm Product
A. Please note any changes you have made in the eComm builder
when you create your QC Complete WFN
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eCommerce QC Walkthrough
11.
Access Parent Site Builder
A. On the Parent Site HP
i.
Verify that the “Visit Our Online Store” verbiage is included at the bottom
of the HP and that it links to the appropriate page
a.
ii.
Please use your best judgment here. If the business is a charity organization
and their store was created for accepting donations, this link should read
something like, “Click Here to Donate to Our Cause”
Verify that the Store Page is listed in the navigation bar
a.
It should be titled “Shop Now” or something that is appropriate for the
purpose of the store
B. On the Parent Site Store Page
A.
12.
Verify that the eCommerce widget has been placed on the page
Publish the Parent Site
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