Market Process Definitions
Gas MaP Project
MPD18 – Safety Lock
Notification and Turn-on Meter
Version 3.0
Approved
3rd November 2008
Market Process Definitions
Table of Contents
Table of Contents ............................................................................................................ ii
Revision History .............................................................................................................. ii
1. Introduction.............................................................................................................. 3
1.1
Scope .............................................................................................................. 3
1.2
History of Changes .......................................................................................... 3
2
Market Process Map ................................................................................................ 4
3
Market Process Description ..................................................................................... 5
4
Supplementary Information ...................................................................................... 7
4.1
Key Notes ........................................................................................................ 7
Revision History
Version Date
Revision Description
2.0
26/10/2006
Base-lined on the basis of CER approval on 15/09/2006
2.9
3.0
16/09/2008
03/11/2008
Draft for approval – baselining for go-live
Base-lined on the basis of CER Approval on 17/10/2008.
Market Process Definitions
1. Introduction
1.1 Scope
This process covers the interaction between the Transporter, End-User and the Shipper
when the Transporter requires that Safety Lock and Turn-On Site Works activities be
conducted for operational reasons.
1.2 History of Changes
Source of
Changes
Description of Change
CR021
Baselined for go-live and changes made in line with Change Request
021
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Market Process Definitions
2 Market Process Map
PROCESS : MPD18 - SAFETY LOCK NOTIFICATION AND TURN-ON METER
END USER
REGISTERED SHIPPER
TRANSPORTER
Start
1
Need to Lock Meter for
Safety Reasons
4
Receive "Notice of
Hazard" and Arrange
Registered Installer to
Fix the Problem
Notice of
Hazard
POST
Notice of
Hazard
3
Send "Notice of
Hazard" to the End
User
2
Relevant Job Details are entered to
Transport Systems and Meter Point
Status is Set to "Safety Lock"
MPD8 - Meter
Read Information
Market Process
5
Create Site Works Activity
Request for "Turn-On Meter"
on Transport Systems
10
Confirm
Gas Status
and Arrange
Appointment
8
Call Center Monitors Turn-On
Meter Requests and Directly
Calls the End User to Arrange
Appointment Details
9
Is Customer
Contact Made?
YES
PHONE
11
Update Appointment Details
on the Transport System and
Complete the Site Works
Activity for "Turn-On Meter" or
Relevant Quality Control
Check
NO
PHONE
12
Continue Trying to
Make Contact with End
User
NO
6
Site Works
Activity
Complete?
YES
13
Is Customer
Contact Made
Within One
Month?
YES
7
Key-in Site Works Job
Completion Details to the
Transport Systems
NO
15
Receive the Letter
and Make Contact
with Call Centre
Contact
Request
Letter
POST
14
Issue a Letter to End
User Stating That
Service is Going to be
"Disconnected"
MPD8 - Meter Read
Information Market
Process
Contact
Request
Letter
PHONE
POST
16
Is Customer Contact
Made Within 10
Days?
YES
NO
17
Create "Disconnect
Meter" Site Works
Activity on Transport
Systems
MPD16 - Creation and
Completion of Operational
Site Works Request NDM
Market Process
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Market Process Definitions
3 Market Process Description
Step
Role
Actions
Interfaces
1 to 3
Transporter
The Transporter identifies the need to lock a meter
Post to End
for safety reasons. The Site Works job details are
User
entered on the Transport Systems and the Meter
Point Status is set to “Safety Lock”. A “Notice of
Hazard” is sent to the End User.
MPD8 - Meter Read Information Market Process is
instigated.
4
5, 8
End User
Transporter
and 9
The End User receives the “Notice of Hazard” and
Post from
arranges a Registered Installer to fix the problem.
Transporter
A Site Work Activity Request for “Turn-on Meter” is
Telephone to
created on the Transport Systems. These “Turn-
End User
on Meter” requests are monitored by the
Transporter’s call centre staff, who contact the End
User by telephone to arrange an appointment.
10
The End User confirms the Gas Status and agrees
Telephone from
an appointment.
Transporter
If the initial attempt to contact the End User by
Post to End
13
telephone fails, the Transporter will continue to try
User
and
to contact the End User by telephone for one
14
month. If contact has not been made after one
12,
End User
Transporter
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Market Process Definitions
month, a “Contact Request Letter” is posted to the
End User, asking them to make contact with the
Transporter’s call centre and stating that their
service is going to be “disconnected”.
15
End User
The End User receives the “Contact Request
Post from
Letter” from the Transporter and makes contact
Transporter
with the Transporter’s call centre.
16,
Transporter
17
If contact is not made with the End User within a
Post /
further 10 days of issuing the “Contact Request
Telephone from
Letter” a “Disconnect Meter” Site Works Activity is
End User
created on the Transport Systems and MPD16 –
Creation and Completion of Operational Site Works
Request Market Process is initiated.
If the customer does make contact, an appointment
is agreed.
11, 6
Transporter
Once an appointment is agreed with the End User,
the details are updated on the Transport Systems
and the Site Works Activity for “Turn-on Meter” (or
relevant Quality Control Check) is carried out.
7
The Operational Site Works Job Completion
Details are keyed in to the Transport Systems and
MPD8 - Meter Read Information Market Process is
instigated.
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Market Process Definitions
4 Supplementary Information
4.1
Key Notes
 Meter Read Information entered as part of the Safety Lock and Turn On Site
Works Job Completion will send validated Meter Read Information details as part
of the Meter Read Information Market Message as outlined in the MPD8 – Meter
Read Information Market Process to the Shipper. The Meter Read Information
Notification market message will be triggered by Transport Systems through the
working day, once the read details are validated based on the NMD read index
validation rules at the Site Works job completion stage.
 Planned outages will be available via Transport Extranet.
 Shippers will contact the Transporters Call Centre for unplanned outages.
 Shippers will contact the Transporter’s Call Centre for Leaks/No Gas queries.
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