Instructions for the Edge APP are at the bottom of this document
Online Group Exercise Class Reservations
From virtually anywhere, reserving your space is simple!
Please Note Some Important NEW Fit Membership and Studio Membership Policies and
Procedures...
* You May Sign Up For Classes Up To 25 Hours BEFORE The Class Start Time.
Example, Monday 5:30pm Class, Sign Up At 4:30pm Sunday.
* The waitlist is first come, first serve. As space becomes available in a full class an email will go out to
all on the waitlist, whoever signs up first gets registered into the class.
* The waitlist is null and void 1 hour prior to class start time. If spots are available, it is first come, first
serve.
* Members must get in the habit of cancelling class if they cant attend it. For their convenience, we
have lifted the cancel 1 hour prior to class. You are now allowed to cancel up until start of class.
How To Create Your Edge Account!
Go To www.myiclubonline.com or click on “manage my account and class reservations”
at the top of the Edge website.
Create an Account By Clicking New Here? Register
Enter Your Agreement Number.
If You Do Not Know Your Agreement Number Click On Retrieve Agreement Number, and enter your
email.
If Your Email Or Agreement Number Is Not Listed You Can Either Call, See The Front Desk Of Your Nearest
Edge Location, or Email [email protected]
Enter Your Agreement Number Along With Your First Name, Last Name and Mailing Zip Code.
DONE! YOU HAVE CREATED YOUR EDGE ACCOUNT!
You can now log in, from here you will find your check in history, payment history and other account
information and of course the class schedule!
You Will See A Tab “CLASSES”
This is where you will register for classes
Click on Classes
Click Your Location
Choose Your Class
Register!
Click here to choose the location
where you’d like to take the class.
Click classes to view class schedule.
Click the green “Enroll Now”
button to register for your
class.
Commonly Asked Questions and Policies
Do All Classes Require Registration?
Yes. All Stratford classes will require a reservation are labeled with the tag RR next to
the class name (i.e. ZUMBA RR)
How Soon In Advance Can I Register?
Class registration opens 25 hours prior to the class start time and is on a first come, first serve basis.
How Do I Know If I Have Been Accepted Into A Class?
You will receive a confirmation email immediately letting you know you have been accepted.
If The Class Is Full Can I Get Put On A Waitlist?
Yes. You will be placed into the waitlist pool. If a space opens up, all in the pool will receive an email.
The first one to accept the class invite contained in the email secures the spot.
What If I Cannot Keep A Class Reservation And Need To Cancel?
It is imperative you cancel a reservation whenever you cannot keep it. Class cancellations can only be
done online up until the start of class.
To cancel online:
Login to your Edge Account
Click on My Activities
Select the ‘Cancel’ button next to the class you wish to cancel
Any reservation that cannot be kept must be cancelled online one hour prior to the start of class. Failure
to comply with this policy more than 3 times will result in the suspension of online reservation privileges.
Out of courtesy to those on the wait list, please try to cancel with at least one hours’ notice.
Do I need to cancel my spot on the waitlist?
Yes. There is a limited amount of space on the waitlist, if you know you are unable to attend, please take
yourself off of the list.
What if the class is not fully reserved? Can I enter as a walk in?
YES! If you have a Fit membership or a studio membership and there are any empty spots in the class,
you can claim one simply by swiping in at the kiosk up to 45 minutes prior to the start of the class.
How does my attendance in the class get recorded?
Once you swipe in at the kiosk, you are logging yourself into the class. If is important even if you sign up
for a class online that you check yourself in the kiosk to track your attendance. You can track your
attendance on your account.
How can I check the status of my account?
Login to your Edge Account
Click on My Activities
My Schedule will show classes that are booked and pending
My Activity History will show classes that have been taken
Should you find an error, you can have it corrected by sending an e-mail 48hrs after the class to
[email protected]
If I have 3 absences, will my account automatically get closed out?
No. You would be alerted by an Edge staff member to notify you that your account is in jeopardy.
What If I Lose My Password?
Go to the login page for your Edge account
Select ‘forgot my password’ below the user login
Enter your username that you used to register for your Edge account
Enter security verification key
Email will be sent to require you to reset the password
What if I forgot my username?
Go to the login page for your Edge account
Select ‘forgot my username’ below the user login
Enter your email address that you used to register for your Edge account
Enter security verification key
Email will be sent containing your username
Group Exercise Kiosks
The Group Exercise kiosks are used to track class participation. It is
important that you scan your Edge key tag or enter your phone number
every time you do a studio workout, even if you have registered online for a
class. Any class that does not meet its minimum (this is different per Edge
location) will be cancelled. Cast your vote via kiosk!
When using the kiosk please select the class then scan you card or enter your
phone number. The kiosk is open 45 minutes before the class starts and 15
minutes after the class ends.
Your kiosk will print out a ticket. It is very important that you give your ticket
to the Group X instructor.
Thank you for your participation.
Group X Rules
-Please wipe down all equipment and bikes after use.
-All participants must swipe into kiosk.
-Do not enter a class 5 minutes past scheduled start time.
-Late arrivals will have forfeited their spot.
-Use of cell phones and personal music players (i.e. Ipods) are not permitted.
All cell phones must be off or on vibrate.
Absolutely no texting in class, you will
be asked to leave.
-Do not talk or project other vocal disruptions during class.
-Please refrain from wearing heavy perfumes in the studio.
-New participants should arrive early for assistance.
-It is recommended that yoga participants supply their own yoga mat, however we do have
exercise mats available.
-All Group X classes require reservations online. Please refer to website.
If you can only attend half the class, you cannot reserve a spot.
-Saving bikes or “spots” in class in not permitted.
-Procedure for taking two classes in a row:
Exit room.
Stand in line.
Reswipe kiosk.
If you have questions, please contact:
Karen Ryan, Regional Group Exercise Manager, at [email protected]
_________________________________________________________________________________________________
Required Reservation
APP Process
1. Find the Edge APP in your Android/Iphone App Store
Staff can text link to phone.
Link:
Google: https://play.google.com/store/apps/details?id=com.netpulse.mob
ile.theedgefitnessclubs
Itunes: https://itunes.apple.com/us/app/the-edge-fitnessclub./id1017520832?mt=8
2. Download App
3. Press “Sign Up “ Tap
4. Input Xid#: Any 10-14 Digits (eg. Cell number)
5. Follow Step by Step Instructions
6. That will lead you to MYiCLUB Log In.
7. If MYiCLUB Account was not established prior at
Theedgefitnessclubs.com, Member Login Tab
8. Please proceed to the “REGISTER” Tab
a. Link Agreement
i. You must have your Agreement # which you can get from
your contract or Front Desk Staff.
9. Follow Step by Step Instructions
a. Create Account
b. Complete
*Please keep your Username and Password is a convenient place.