www.pwc.lu/advisory
Advisory
Driving your
organisation
beyond
A full and tailored suite
of service offerings
A wide span of intervention
IT Consulting
Strategy
Business Restructuring
Controls Optimisation
Finance Function Effectiveness
Due Diligence
Tax, Regulatory &
Distribution Watch
Forensic and Investigation
Fund Distribution
Fund Raising
Insurance and Benefits Actuarial Services
Internal Audit
IT Security
Turnaround
Innovation
Listing
Mergers & Acquisitions
People
PwC’s Academy
Product Advice
Policy Advice and Evaluation
Compliance for Investment Funds
Risk
Regulatory Advice
Succession
Operations
Valuation
Sustainability
Costs Optimisation
PwC’s Accelerator
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comprehensive, complete, accurate or up to date and hence cannot be relied upon to take business decisions. Consequently, PricewaterhouseCoopers Société coopérative does not guarantee that such
information is accurate as of the date it is received or that it will continue to be accurate in the future. The reader must be aware that the information to which he/she has access is provided “as is” without
any express or implied guarantee by PricewaterhouseCoopers Société coopérative.
PricewaterhouseCoopers Société coopérative, cannot be held liable for mistakes, omissions, or for the possible effects, results or outcome obtained further to the use of this publication or for any loss which
may arise from reliance on materials contained in it, which is issued for informative purposes only. No reader should act on or refrain from acting on the basis of any matter contained in this publication
without considering and, if necessary, taking appropriate advice with respect to his/her own particular circumstances.
Foreword
With more than fifty years of experience in the Luxembourg market, solid credentials and a team
of more than 300 people combining deep industry knowledge and professional experience,
we believe our consultants are best placed to assist you in driving your business beyond.
By demonstrating continuous creativity and use of recognised methodologies, we solve complex
issues, foster long-term relationships and create the value you’re looking for.
The business environment has changed. In the face of this impossible-to-predict economy, we’ve
decided to expand our services to manage risk, maximise benefits and above all create perspective
and sustainable solutions. We want to not only be ready when the economy turns, but also be the
one to drive the economy beyond.
To achieve this, we launched PwC’s Accelerator to assist fast growing companies with breakthrough
technology and strong market traction in rapidly expanding and reaching an international level.
In addition, we intensified our Sustainability practice to fulfill our role as a leading voice for
enduring relationships with you and promote responsible business practices.
In short, we consult with you to build effective organisations, innovate and grow, reduce costs,
manage risk and regulation and leverage talent. Our aim is to support you in designing, managing
and executing lasting beneficial change. This guide delves further into what we do and how we do it.
When you need perspective and sustainable solutions, we’re there to guide you.
We hope you’ll enjoy reading this document and we look forward to collaborating with you.
Best regards,
Jean-François Kroonen
Partner, Advisory Leader
Advisory - Driving your organisation beyond
1
Table of contents
page
3
page
5
page
7
Our vision and beyond
Insightful and new: going beyond your expectations
Advisory practices
Your market leader
12
page
2
PwC Luxembourg
Our vision and beyond
Our vision is to build a sustainable competitive advantage by providing you with an integrated approach
and industry specialisation.
Over the last few years, we have invested heavily to expand the
breadth and depth of Advisory’s competency and sector capabilities
across the entire life cycle of your organisation. We are determined
to help you through large-scale transformational change.
We have the sector skills, deep financial know how and a solid
understanding of the broader risk and regulatory picture to help
you make the right choices. We can help you create, grow, sell or
buy businesses or parts of businesses at the right price, combined
with the technology, operational and people as well as change
skills to derive sustainable value. In addition, we have the tax and
regulatory expertise you need to set up compliant new structures
and business models to enable change. And even with the
economy subdued, we can mobilise teams of leading restructuring
experts or forensic specialists internationally.
Through our deep industry knowledge, we can do it all by creating the value you are looking for.
We have structured our services around
the key industries of Luxembourg’s economy
Focused on meeting industry sector specific challenges
Our expertise in the Financial Sector, Operational Companies
and the Public Sector is unrivalled in Luxembourg and beyond.
Over the last few years, we have taken steps to retain talent and
hire resources to deepen our sector expertise and increase our
strengths, particularly in strategy, operations and technology.
We provide a sharp industry perspective. The issues our clients are
dealing with are not generic across industry sectors. We bring
together the knowledge from our sector experts with the capabilities
of our Advisory networks to understand the detail of what’s worrying
our clients and provide them with a well thought out response.
We act in Luxembourg as a Centre of Excellence for our network
in specific areas such as Private Banking, Asset Management,
Custody, Life Sciences and services to local, regional and
international public organisations such as the European
Union Institutions.
Advisory - Driving your organisation beyond
3
An industry focused approach
Financial Services
Banking and Capital Market
Private Banking
Corporate Banking
Securities Services
Capital Markets
Retail Banking
Mobile Payment
Asset Management
Real Estate
Private Equity
Mutual Funds
Hedge Funds
Industrial and Commercial Companies
Large and International Companies
Small and medium-sized Companies
Life Sciences
Insurance
Life and Non-life Insurance
Reinsurance
Public Sector
Government
European Institutions
International government
Healthcare/Hospitals
Public Companies
Microfinance
Driving performance
We have more than 300 professionals combining a deep industry knowledge and professional experience, addressing the multidimensional
challenges you’re facing. Our experts can provide you with:
• Tailor-made solutions:
We innovatively shape our approach in each case to suit your
business profile and needs. We design our solutions hand in
hand with you.
• Industry specialisation:
We benefit from our people’s experience across industries.
• Implementation support:
We work closely with you in the implementation
of the solutions we design.
• Access to our global network:
We provide you with local knowledge and global expertise.
4
PwC Luxembourg
• Comprehensive set of skills:
We make the most of our financial, analytical, operational
and commercial skills and knowledge to best support you.
• Strong sustainable business relationships:
We contribute value to your organisation through long-term
relationships, based on trust.
• Objectivity and integrity:
We provide independent, candid business advice based
on knowledge, industry expertise and experience.
• Thorough understanding of risks:
Our solutions comprise our knowledge of transaction,
commercial and process risks.
Insightful and new:
going beyond your expectations
Delivering a distinctive experience
On top of being purposeful, we’ll make sure that all
our interactions help you realise the value you want.
We aim to build sustainable, long-term client
relationships.
We want to create a good people experience.
We are one network and work together as such.
Distinct from the strategy consultants
We advise and we implement. We bring together skills in strategy,
operations, finance, people & change, risk, technology and
forensics to turn strategy into reality. This can’t be matched by
the strategy consultants.
Distinct from the systems integrators
We are the ‘clientside’ adviser. We help you design, manage
and implement change, and can combine technology skills with
industry knowledge. But we are independent of software vendors
and others who sell proprietary solutions. The systems integrators
cannot claim this and don’t have our range of skills.
Distinct from the investment banks
We help all the way through the deal. We maintain our objectivity
throughout assembling the right skills from our broad range of
competencies to help you explore, value and assess your options,
review potential acquisition candidates, and help take the deal
to completion. And we don’t disappear once the deal is done.
We help with integration to make sure that you realise the value
from the deal.
Distinct from the law firms
We advise and propose pragmatic solutions based on a unique
combination of regulatory and operational expertise.
We collaborate with lawyers on many projects, but we don’t
issue legal opinions. By working with us, you’ll value our deep
understanding of the industry market practices combined with
our regulatory background. Focused on meeting industry sector
specific challenges – we provide a sharp industry perspective.
We bring together the knowledge from our sector experts with
the capabilities of our Advisory networks to understand the
detail of what’s worrying you and provide you with a well
thought out response.
Advisory - Driving your organisation beyond
5
Delivering consistent quality service through a great inter-connectivity between
all the relevant parts of our business:
Together with our teams and experts we cover the whole value
chain to support your business and beyond
Industries &
Services
Consulting
1
Sustainability
IT Consulting
2
10
Governance,
Risk and
Controls
Regulatory
and Compliance
9
3
National
“Grande Région”
International
Global Fund
Distribution
Corporate
Finance
8
4
Human
Resource
Services
PwC’s
Accelerator
7
Public
Sector
6
PwC Luxembourg
5
PwC’s
Academy
6
Financial
Sector
Our Advisory practice is articulated around 10 Competencies:
1
Consulting
Our Consulting practice provides innovative and results-driven solutions supported
by effective methods and tools from the inception of a strategy towards their
successful implementation.
We deliver a full suite of services and are able to identify and address all your key
challenges in today’s complex and ever evolving business environment.
We can help you secure, strengthen, shape and evolve your business in:
Strategy design,
Performance management,
Organisation design,
Process and organisation improvement,
Regulatory implementation support,
Programme and project management,
Quality management,
Crisis management.
Change management,
Our integrated solutions are customised to our Luxembourg clients with large, experienced
teams to service out Banking, Investment Management and Public Sector (i.e. regional and
international organisations) clients. Beyond this, we provide expertise in a wide range of
industries such as Insurance, Real Estate, Private equity, Telecom, Media and Technology,
as well as Logistics, Health Care, Biotech and Life science, among others.
Contact: Florian Kühnle, +352 49 48 48 5716 / [email protected]
IT Consulting
2
Our IT Consulting practice helps financial institutions, public organisations and
operational companies drive value from technology. We can transform the way your
IT works, whether you want to increase your efficiency, reduce your costs or better
address your IT needs.
You can benefit from our independence towards technologies, editors and suppliers.
Our consultants have a deep and hands-on experience with methodologies and
frameworks like PMI, Prince2, Lean Six Sigma, Quapital-Hermes, CobiT, ITIL, ValIT,
ISO 20000, etc.
Our services include:
IT Strategy & Organisation,
IT Risk and Security,
IT training,
IT Implementation,
Green IT.
Contact: Serge Bertoldo,
+352 49 48 48 5722 / [email protected]
Advisory - Driving your organisation beyond
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3
Governance, Risk and Controls
Our Governance, Risk and Controls competency helps you (i.e. Finance Services,
Industrial and Commercial Companies, and Public Sector) to identify, manage and
mitigate the specific risks faced by your organisation to contribute to more resilient
businesses.Our services include:
Advising on the governance framework that best suits every individual organisation,
Implementing the risk management strategy according to the organisation’s risk appetite,
Identifying, measuring and managing the particular risks to each business,
Analysing, drafting and evaluating internal control processes and procedures,
Identifying and managing IT and information security risks,
Identifying and managing financial fraud risks through preventive and detective methods, and
Outsourcing and Cosourcing of Internal Audit Services.
Contact: Pierre-François Wéry, +352 49 48 48 6087 / [email protected]
Corporate Finance
Our Corporate Finance practice provides creative solutions and ideas that increase
value during transactions and when it comes to making important decisions that
define your future.
We deliver a full suite of deal services spanning the entire deal cycle from
initiation through completion, like:
M&A Advisory (Buy & Sell),
Fund Raising,
Succession Advisory,
Business Restructuring,
Buyer & Vendor Financial Due Diligence,
Valuation consulting.
Contact: Jean-François Kroonen,
+352 49 48 48 2527 / jean-franç[email protected]
8
PwC Luxembourg
4
5
Human Resource Services
Contact: Christian Scharff,
+352 49 48 48 2599 / [email protected]
Our HRS practice can help you make your people a sustainable source of
competitive advantage and offer practical, multi-disciplinary approaches to
the ever more complex challenges. Our seasoned HR Professionals provide
expert advice encompassing the entire value chain.
Our services include:
Strategy process and tools: HR Audit, Process Design, HR Interim, Job
evaluation & HRIS, HR Metrics (PwC Saratoga) and HR Due Diligence,
Reward: Reward Regulatory Compliance, Remuneration policy design,
Remuneration Practitioner certification process (in collaboration with PwC’s Academy), Support to Remuneration Committee and Administration bodies,
Assessment, Outplacement & Coaching,
Recruitment: Recruitment & Selection Services, Reference Checks, Personality questionnaires, training for Job Interview Techniques,
Corporate Social Responsibility: CSR Assessment & CSR Strategy Design, Corporate governance (i.e. Vision, Mission, Values) and managing people (i.e. code of conduct, reassess leadership development programmes, engage, rethink compensation, Health and Well Being, etc.).
PwC’s Academy
6
We are a team of training professionals who strongly believe that
Training makes the difference.
Our training offers are practical and business-oriented,
Our trainers are experts in their field, be it technical or soft skills,
Our clients appreciate the positive impact that first-class learning
creates for their organisation,
Our participants are actively engaged in the learning process and
go back to their workplace ready to apply new skills.
The most visible part of our work is probably the open training
courses we organise, both technical and soft skills. We propose each
quarter around 60 different public sessions in three languages.
And each time, one third of these courses are new. However,
approximately two thirds of our activity happens “behind the scenes”:
all the tailored training sessions we organise specifically for a group
of people from one single client. On this, we are with you from
start to finish, ensuring the training has the desired impact.
Contact: Nicolas Lefèvre,
+352 49 48 48 5834 / [email protected]
Advisory - Driving your organisation beyond
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7
PwC’s Accelerator
The mission of PwC’s Accelerator is to assist fast growing
companies with solid market traction to accelerate rapidly
and become a global leader trough PwC’s worldwide network
and extensive competences.
We provide mainly the following sequential services:
Fundraising at a global level,
Corporate Structuring,
Recruitment and reward policies for executives (i.e. HR Services),
International Development (i.e. International Sub setups),
International M&A,
Office Facilities Services.
As a client of PwC’s Accelerator, you will also be a “Member” of
PwC’s Accelerator dynamic community. As such, each client will
benefit from being part of a unique ecosystem. Members will also
benefit from extra services tailored to their level of advancement.
Contact: Alexandre Rhea,
+352 49 48 48 2564 / [email protected]
Global Fund Distribution
Our Global Fund Distribution service can assist you in your
international fund distribution objectives. We can help you
create a distribution strategy, obtain quick and efficient market
entry where you need to sell or to ensure your funds remain in
compliance with all regulations.
Covering more than 35 jurisdictions across the globe, our GFD
practice provides a series of efficient, effective and expert
solutions:
Development of an effective distribution strategy,
Product structuring and development,
Market entry,
Ongoing regulatory and tax reporting,
Distributor due diligence and benchmarking,
Market intelligence,
Publication monitoring,
ETF Listing.
Contact: Mark Evans,
+352 49 48 48 2577 / [email protected]
10
PwC Luxembourg
8
9
Regulatory and Compliance
Our Regulatory and Compliance Advisory practice advises all entities which perform
professional activities that are regulated by the CSSF in Luxembourg.
As most businesses and organisations operate on a cross-border basis, we use
our global network whenever needed.
Our activities are designed to service both:
The Asset Management Industry (i.e. funds, management companies, fund service
providers and depositary banks),
The Banking Industry (i.e. banks, investment firms, other professionals
of the financial sector and payment service providers).
We provide:
Advice on best organisational set-up,
Licensing and incorporation,
Asset Management Compliance support (e.g. training & workshops, eligibility analyses
of financial indices, complex financial instruments, stock exchanges and sophisticated
investment strategies and portfolio investment restrictions compliance services),
Business transformation (e.g. restructuring, mergers and new licences),
Change management advisory services (including compliance diagnostics, gap analysis
upon regulatory change and implementation of compliant solutions).
Our 30 advisers are committed to helping you successfully transform regulatory
constraints into new opportunities and distinctive business standing.
Contact: Thierry Blondeau,
+352 49 48 48 5779 / [email protected]
Sustainability
10
Our Sustainability practice combines financial, economic and technical
skills related to sustainability to help you address the business issues of a
changing world.
We provide the financial sector, operational companies & public
institutions, real estate promoters and project developers, and real
estate funds with services such as:
Sustainability reporting,
Sustainability and carbon strategy,
ESG issues in PE industry,
Sustainable Real Estate Advisory and certification (BREEAM, LEED, HQE DGNB),
Energy Management.
Contact: Laurent Rouach, +352 49 48 48 5762 / [email protected]
Advisory - Driving your organisation beyond
11
Your market leader
Awards and Recognition
These awards are pleasing indications that we are listening and responding to our clients’ needs, and playing a responsible role in our
wider community.
CE
AN
IN
XEMBOURG
LU
MANAGE
ME
N
U R G AWA R D
S
BEST M&A PARTNER
BU
S
12
BO
20
12
20
BEST FINANCIAL
ADVISORY FIRM
M
N
S
EE
U R G AWA R D
XE
XE
BO
LU
LU
M
20
GR
12
F
MANAGE
ME
N
T
CE
AN
IN
T
F
Luxembourg
2012
SIN
ES S AW
AR
D
GREEN ADVISORY AWARD
2011
BO
XEM URG
LU
BEST FINANCIAL ADVISORY FIRM
BEST FINANCIAL ADVISORY FIRM
LUXEMBOURG FINANCE MANAGEMENT AWARDS
LUXEMBOURG FINANCE MANAGEMENT AWARDS
Outstanding
Contribution
BEST
ICT STRATEGY
COMPANY
BEST ICT
STRATEGY COMPANY
to Luxembourg
ICT
AW
1
1
H
R
0
ARDS 2
BEST HR STRATEGY FIRM
LUXEMBOURG ICT AWARDS 2011
LUXEMBOURG ICT AWARDS 2011
2010
N RESOURC
MA
ES
HU
BEST FINANCIAL ADVISORY FIRM
BEST ICT STRATEGY COMPANY
LUXEMBOURG FINANCE MANAGEMENT AWARDS
LUXEMBOURG FINANCE MANAGEMENT AWARDS
LUXEMBOURG ICT AWARDS 2010
BO
20
XE
BEST FINANCIAL ADVISORY FIRM
10
LU
M
U R G A WA R D
S
BEST LEARNING
& DEVELOPMENT SOLUTIONS
LUXEMBOURG HR AWARDS 2010
2009
Global
2011
12
PwC Luxembourg
2010
BEST RISK MANAGEMENT FIRM
LUXEMBOURG FINANCE MANAGEMENT AWARDS
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PwC Luxembourg (www.pwc.lu) is the largest professional services firm in Luxembourg with more than 2,200 people employed from 57 different countries. It provides audit, tax and advisory services
including management consulting, transaction, financing and regulatory advice to a wide variety of clients from local and middle market entrepreneurs to large multinational companies operating from
Luxembourg and the Greater Region. It helps its clients create value they are looking for by giving comfort to the capital markets and providing advice through an industry focused approach.
The global PwC network is the largest provider of professional services in audit, tax and advisory. We’re a network of independent firms in 158 countries and employ more than 180,000 people.
Tell us what matters to you and find out more by visiting us at www.pwc.com and www.pwc.lu.
© 2013 PricewaterhouseCoopers, Société coopérative. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers, Société coopérative (Luxembourg) which is a member firm of
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