ESH400C
Environmental, Safety & Health
Compliance Training
Texas Instruments Training Course for
Non-Manufacturing and Administrative
Employees
Environmental, Safety & Health
TI’s Environmental, Safety & Health (ESH)
program provides requirements and guidelines
to ensure the safety and health of TIers,
suppliers and visitors, as well as environmental
protection.
This training session:
• Explains TI’s ESH policy and principles.
• Reviews program requirements.
• Provides links and resources.
After viewing all screens, you will be directed to
take a quiz. A passing score is required to receive
course credit.
Play and
pause
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slide
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Environmental, Safety & Health Training
Regulatory and TI standard requirements
addressing:
– TI policy, vision, incident
history, TI SP&P 04-04-01
– Incident reporting
procedures
– Access to worker health
records
– Ergonomics
– Bloodborne pathogen
awareness
– Hazard communication
awareness
– Personal protective
equipment awareness
– Electrical affected/
unqualified
– Control of hazardous
energy
– Ladder safety
– Injury and illness
prevention
– Housekeeping and 5S
– Fire prevention
– Emergency
preparedness
– Evacuation
– Indoor air quality
– Asbestos awareness
– Radiation and lasers
– Environmental
protection
– Energy conservation
– Responsibilities
– More information
TI ESH Policy and Principles
Texas Instruments Incorporated responsibly
creates, makes and markets technology for
innovators around the world. TI consistently
complies with applicable regulations and customer
requirements. TI commits to continual
improvement of its operations, progressively
reducing the potential impact of its activities, by
focusing on employee health and safety,
productivity, and pollution prevention. This
commitment is tracked through the setting and
reviewing of relevant objectives and targets for TI
operations.
Management and
Employee
Commitment and
Accountability
Risk Assessment of
Activities and
Processes
Natural Resources
and Energy
Conservation
Emergency
Preparedness
Product
Stewardship
Supplier and
Contractor
Relationship
Public Information and
Influence on Public
Policy
TI’s ESH Vision
Each year, ESH goals are set at the corporate and site
levels to ultimately meet our vision:
100 percent productivity
Target: zero injuries and illnesses
– Occupational injuries and illnesses
– Non-occupational (preventable) injuries and illnesses
Sustainable operations
Target: zero wasted resources – 100 percent
efficiency
– Reuse, regenerate, recycle, resell
– No contamination of land, air, water
– Best-available energy efficiency
The TI Commitment to Safety
Management is committed to providing the processes, programs,
procedures, training and guidance necessary to maintain a safe
work environment.
Safety is No. 1 at TI – Industry Comparison
ESH Communications
To keep you informed, aware and involved:
– Communication boards with monthly ESH material
are in most building locations.
• Monthly materials.
• Optional but recommended online topics.
Note: Some business units require monthly ESH
topics.
– ESH Web site, http://learning.ti.com/esh;
MFG site’s ESH contacts.
– Join and contribute to the Infolink ESH room.
– Injury lessons learned slides.
– Direct e-mails to you.
Did you know?
TI’s manufacturing locations have certified
ESH management systems. The standards
are known as ISO 14001 and OHSAS 18001.
Steps to Take in the Case of an Injury/Illness
If we are diligent, we can prevent injuries from occurring. However,
if an injury or suspected work-related illness does occur, take the
following steps (i.e., Incident Response Procedures):
– Immediately report all incidents, no matter how minor, to your supervisor and
follow your building’s designated notification process.
• Dallas-area process: Immediately call 214-429-2222, regardless of
severity.
– Seek appropriate medical care.
– Same-day notification, regardless of severity:
• U.S.: Call HR Connect, 888-660-1411 .
• Outside Dallas: Call SCC 214-429-2287 to report the incident.
• Outside the U.S.: Call 011-214-429-2287 to report the incident.
• Hearing-impaired TTY: 214-429-2000.
– Provide input to the incident investigation and review.
– Ongoing follow-up:
• Provide your supervisor and TI nurse consultant with all related
medical documents, including work status and restrictions.
Special Program Requirements and Access
to Worker Health Records
• Employees who perform certain jobs may be required to
participate in specific occupational health programs that require
medical examinations or be involved in exposure monitoring.
These programs or jobs include:
–
–
–
–
–
–
Asbestos abatement/surveillance
Chemical-intensive work
Hazardous materials emergency response
Hearing conservation
Respiratory protection
Laser users – Class 3b or 4
• If your work involves one of these areas, contact your supervisor
or ESH representative to be sure that you are enrolled in the
correct programs.
• All employees may request copies of their TI medical and
workplace exposure records free of charge.
Medical information
Monitoring records contact
Ergonomics at TI
• Ergonomics is a science that studies the
relationship between people and their
work, environment and tools, and seeks
to optimize this relationship by matching
jobs to human capabilities.
• Ergonomic principles can be applied both
on and off the job to increase your
productivity and comfort.
TI’s
Ergonomics
Program
• Provide all employees
with a healthy, safe and
productive workplace.
• Promote a healthy
lifestyle.
• Provide employees with
the necessary
information to allow
them to participate in
prevention strategies.
• Share ergonomics
program responsibilities
with all employees.
TI Ergonomics Web site
Ergonomics: Avoiding Discomfort
• Warning signs:
– Your body will give you warning signs whenever
you experience physical stress. Pay attention to
these warnings and take action to resolve the
problem before it gets worse.
– Signs include: Decreased range of motion,
decreased grip strength, loss of muscle function,
pain and discomfort.
• If early intervention is not taken for signs of
pain and discomfort, a Musculoskeletal
Disorder (MSD) may result over time.
Musculoskeletal
Disorder
(MSD) is a disorder
If– you
experience
any discomfort
beyond
(injury/illness) of the muscles, nerves, tendons,
expected
fatigue, notify your supervisor as
ligaments, joints, cartilage, blood vessels or spinal
soon
as possible and request an
discs.
ergonomic assessment:
http://online.corp.ti.com/ergonomics/evaluation.asp.
Ergonomics: Risk Factors
Ergonomics: Fight Fatigue
• Manage both physical and mental stress.
• Take rest breaks before fatigue sets in:
– Vary tasks to use different muscle groups.
– When performing long typing tasks, take frequent
“microbreaks” lasting several seconds.
• Ensure you get sufficient rest while away
from work.
• Stretch periodically:
– Stretching can reduce fatigue and increase your
comfort.
– Stretching muscles before an activity prepares
them for the work at hand.
• Get adequate physical exercise:
– Physical fitness reduces the risk of injury.
TI Ergonomics Web site
TI Live Healthy
Ergonomics: Material Handling
• Know your limits:
– Ask for help if you feel an item is too heavy.
– Request assistance for office and lab moves.
– Use carts and assist devices when available.
• Plan how you will move any item before
lifting it.
• Use proper lifting techniques to minimize
physical stress:
– Stagger your feet for stability.
– Bend your knees.
– Tighten your abdominal muscles when lifting.
– Maintain the natural “S” curvature of your spine
when lifting.
– Remember to breathe.
– Take care when lowering the load.
TI Ergonomics Web site
Ergonomics: Computer Setup
Set up your computer workstation
ergonomically at work and at home to
increase your comfort and efficiency
while reducing the risk of injury.
– Dedicated office computer workstations are
adjusted for each employee at most TI
sites.
– Submit a request for a computer
workstation ergonomic assessment at
http://online.corp.ti.com/ergonomics/evaluation.asp.
• An ergonomics or ESH specialist will
assess your workstation and work habits
and listen to your concerns.
• You will be provided with useful
solutions to prevent discomfort and pain.
TI Ergonomics Web site
Ergonomics for People on the Go
• Cell phone/PDA use:
– Limit texting to short messages; use voicemail or
a computer for longer messages.
– Minimize use of the thumbs; spread the work
between the fingers.
Poor Practice
– Learn shortcuts for your PDA.
– Use a headset or earpiece instead of cradling the
phone between ear and shoulder.
– Take breaks from texting to give your hands a rest.
• Notebook computer use:
– Use a full-size mouse and external keyboard on a
stable surface for long work sessions.
Poor Practice
– Travel light and don’t overload your computer bag.
– Consider using a rolling bag or backpack.
TI Ergonomics Web site
Best Practice
Bloodborne Pathogens
• If an injury occurs in your work area, avoid
contact with blood or other body fluids.
• Body fluids may contain disease-causing
agents:
– The major bloodborne diseases of concern are
hepatitis B, hepatitis C and HIV.
– Use the wall-mounted sharps containers or a
personal case for disposal of syringes and other
medical supplies.
Sharps disposal
container
– Never throw potentially contaminated materials in
the trash or anywhere else where accidental
contact may occur. Bag it, seal it and check with
your ESH representative, Security or building
manager for biological waste disposal.
– Only trained and properly equipped persons
should administer medical assistance or clean up
blood or other body fluids.
Biohazard bag
Hazard Communication and
Chemical Safety
• Each TI employee has the right to know about
potential hazards in his/her work environment. TI
provides the following resources for all
employees:
– A written Hazard Communication Program.
– Area chemical lists: contact your ESH representative.
TI Norway Lab
– Material safety data sheets: http://msds.ti.com.
– Chemical container labeling.
– Employee training on chemical hazards: LAB201C for
Design/Test/Solder Employees.
• Know the hazards of the chemicals you work
with and the appropriate safety measures to
follow to protect yourself.
TI wants you to be healthy – practice safe
chemical use at work as well as home.
Product
Name
Common
Name
Manufacturer
MF300 Flux
Flux
Multicore
X32-10i
Flux
Multicore
Multicore
Sn62 RA10
Solder
Cream
Multicore
Acetone
Acetone
KEBO Lab AS
Methanol
Methanol
J.T. Baker
Circuit
Works,
Conductive
Expoxy
Glue
Chemtronics
Loctite 243
Glue
Loctite
Loctite 407
Glue
Loctite
Chemical and Hazardous Materials
• Chemicals and hazardous materials may not be purchased and
brought into TI until they have been reviewed and approved by
ESH using the chemical request form (chemical request, request
new chemical).
– Exceptions include consumer products like glue, dish soap and marker
board cleaner, where they are used the same as you would use them at
home.
• Once approved, ESH will instruct the requestor how the chemical
should be safely used, stored and disposed of, as well as
confirming that the material safety data sheet is available online.
• To comply with regulations to ensure safety, employers must
record and communicate new health or safety concerns.
– If you experience any work-related health effects or are aware of an
abnormal environmental condition from the use of a chemical, immediately
use the TI incident response procedures on slide 8.
Personal Protective Equipment
Personal protective equipment (PPE) is
designed to protect you from specific types of
hazards, but should be used only as a last line
of defense. The first choice should be to
eliminate the hazard whenever possible.
– Safety glasses with hard side shields are required
when there is a possibility of flying debris/particles,
in chemical areas, when soldering, and in all
designated areas posted with a sign.
– Gloves are most commonly required when laceration
hazards, chemical hazards and temperature hazards
are present.
– If you think you need a PPE assessment, contact
your ESH representative.
– LAB201C is required if PPE is required.
TI will furnish any
necessary PPE and will
train each individual
who receives it how to:
• Select the correct PPE.
• Inspect the PPE.
• Use the PPE.
• Dispose of the PPE
properly.
Everyday Electrical Safety
Don’t take chances around electricity:
– Don’t overload circuits or extension cords.
– Routinely inspect your cords, plugs and power strips. If
you notice damage, take the equipment out of service.
Repairs may only be made by a qualified person.
– Use extension cords for temporary applications only.
– Don’t use electrical tools or equipment in wet locations
without a ground fault circuit interrupter (GFCI).
– Use only grounded or double-insulated power tools.
– Never remove the ground prong from a plug.
– Maintain at least a 3-foot (1-meter) clearance in front of
all electrical panels.
– Don’t remove covers on energized equipment.
– Only trained and qualified people, such as electricians,
should perform work on energized equipment or
systems. Energized work may only be performed as a
last option.
Lockout/Tagout Affected Employees
Front of
tag
What you need to know about locks and
tags:
– Lockout/tagout is used for the purpose of
controlling energy sources when work is being
conducted.
– Never touch a lock or a tag if it does not belong
to you!
– You may not utilize locks or tags or participate
in energy-control work unless you have been
trained as an “Authorized Person” under the
Control of Hazardous Energy program.
Back of
tag
Lock-out
lock
Ladder Safety
Portable ladders and step devices are a
great tools as long as they are used
properly. However, ladder-related injuries
still occur every day in the workplace and at
home.
– Use the correct ladder for the task and
environment.
– Inspect ladders before using them.
– Ensure that the ladder has firm footing before
climbing.
– Use ladders safely; don’t stand on the top two
steps of a step ladder or climb the backside.
– Ladders must be properly stored and cared for
per the manufacturer’s instructions.
– Watch out for electrical wires and sprinkler
heads when handling and setting up ladders.
Slips, Trips and Falls
Slips, trips and falls are a leading cause of
injuries. It is imperative to look for and
eliminate contributing factors.
– Pay attention to your work area:
• A fall hazard might at first glance appear to be
insignificant, such as a tear in the carpet or uneven
floor surfaces.
– If you encounter a spill in an administrative area:
Footwear
Wear proper footwear
for your work
environment.
Shoe guidelines for
administrative areas
follow:
• Attaches securely to the
foot.
• Clean it up or request cleaning services assistance.
• Low heel (2 inches [5
centimeters] max).
• Block off the area if you have to leave to seek
supplies or help.
• Heel with at least a 1-inch
(2.5-centimeter) diameter.
– Use safe practices on stairs: use handrails, don’t
run or skip steps, and don’t read or dial phones
on stairs.
Housekeeping and 5S
A clean work area is a safe work area. Always
keep your work area clean and organized. 5S is
a tool for establishing a foundation of
operational excellence.
Below is a picture of an office where action is needed to improve
safety, quality and productivity.
Stacked
material
could fall
Protruding
scissors
Material on
floor
(tripping
hazard)
TI Worldwide Facilities 5S Web site
Space heater
by paper
(fire hazard)
Sort
Set
Shine
Standardize
Sustain
“A place for
everything and
everything in its
place”
Fire Prevention
• Fire prevention is never-ending and requires
constant attention.
• Preventing fires is as simple as ensuring that
fuel, heat sources and oxygen are never
allowed to mix.
• Be aware of potential hazards in the work
area and eliminate them:
– Maintain good housekeeping.
– Lit candles are not permitted.
– Personal appliance (e.g., coffeepot, heater)
use is discouraged.
– Use extension cords for temporary applications only.
– Be alert for electrical hazards such as frayed cords
and exposed wires.
– Never lock an exit or block an exit path. Even shortterm storage of materials is not allowed.
– Report potential fire hazards immediately.
Chair blocking exit door
Emergency Preparedness Overview
TI maintains a written emergency preparedness program that
includes an evacuation and fire safety plan. For some leased
buildings, TI occupants follow the landlord’s or primary occupant’s
emergency plan.
– Be familiar with the emergency exit plan and at least two exit routes.
– Evacuation:
• Some locations, such as manufacturing buildings, use a roster system to
account for people.
• Other locations (most non-manufacturing buildings) use a sweep and
muster process that involves having volunteers sweep occupied areas
and ensure that building zones are emptied.
– In all cases of evacuation:
• Use the nearest exit.
• Gather at the designated meeting point away from the building.
• Alert the muster captain or emergency services if you believe anyone is
left inside.
Contact your ESH representative to learn more or to volunteer.
Evacuation Routes
• Evacuation routes provide a safe exit
pathway from interior to exterior areas.
• Evacuation routes are marked by exit
signs. Aisles, hallways, fire doors and
stairwells must be kept clear and
unobstructed at all times.
– Most buildings have multiple evacuation routes.
Be familiar with multiple paths. Evacuation maps
are located by interior exit doors, stairwells and
elevator lobbies.
– Maps depict evacuation routes to emergency exit
doors and, in some cases, interior assembly
areas used for shelter from exterior emergencies
such as tornados.
Fire doors: Specially
tested doors that are
normally open but close
upon fire alarm system
activation.
Alarm Systems and Fire Devices
Most buildings are equipped with one or more
types of fire detection and warning systems.
– Depending on the system, there are various means
by which visual (strobes) or audible alarms may be
activated.
Fire alarm/
strobe
– Fire extinguishers are located in all common spaces
and near the stairwells.
– Exit signs should be visible from any common space
or hallway. Follow the direction in which the arrow is
pointing or head toward the location of the sign.
Smoke
detector
Fire pull
Exit sign
Assembly/Muster Areas
Listen to the notification system message.
– The voice notification message will give you
specific directions to follow.
– Exit the building calmly through the established
evacuation route. Once you reach the exit door,
go out of the building to the nearest
muster/assembly area. Designated assembly
areas will be located a safe distance
(approximately >200 feet or 60 meters) from the
building. At sites using the roster method, you
must check in at the muster area.
– Stay at your assembly area until the “all clear”
signal has been given by the evacuation
coordinator, area coordinator or local police/fire
department.
200 feet/60 meters
Fire Extinguisher Use
Attempt to use an extinguisher only if all of
the following apply:
– Emergency response has been notified.
– The fire is small and contained.
– The exit is clear and you can fight the fire with your
back to an exit.
– The proper extinguisher is available.
– You are trained, familiar and confident about using
the extinguisher.
– You can avoid breathing smoke.
– A sprinkler head has not been activated.
The P.A.S.S.
Method
Pull the pin
Aim the nozzle at
the base of the
flames
Squeeze the
trigger
Sweep the nozzle
from side to side
Fire Extinguisher Demonstration
The P.A.S.S.
Method
Pull the pin
Aim the nozzle at
the base of the
flames
Squeeze the
trigger
Sweep the nozzle
from side to side
Click “play” to
start the video
Roles and Responsibilities
Building occupant responsibilities:
– Be aware of and follow established emergency response procedures during
an evacuation.
– Review and understand emergency prevention and response information.
– Be familiar with building maps, evacuation routes, fire alarms (i.e. pull
stations) and fire-equipment locations.
– Participate in evacuation events and required annual drills.
– Follow instructions given.
– Keep exit passageways and fire doors unobstructed.
– Seek and/or provide assistance for personnel with disabilities.
– Immediately report emergency situations to your building’s designated
reporting number (Dallas area: 214-429-2222) or 911* outside the Dallas
area. (International numbers may differ.) Secondary notification should be
made to the TI Security Communication Center at 214-429-2287, TTY 214429-2000 for the hearing impaired. Precede with 0+11 for international
dialing.
Indoor Air Quality
• Most employees at TI spend the majority of
their work week indoors, so air quality is an
important issue.
• TI aims to provide a comfortable environment
to all occupants in several ways:
– Building maintenance.
– Heating, ventilation and air-condition equipment
maintenance .
– Comfortable temperatures in occupied spaces.
– Routine cleaning services.
– Chemical and material screening.
– A smoke-free work environment.
If you have any questions or concerns regarding your
work environment:
• Enter a STARS ticket: https://stars.itg.ti.com/sites/Facilities.html.
• Contact your ESH representative and/or building
manager.
Asbestos Awareness
Some facilities may have asbestos-containing
materials. Before disturbing, removing,
cutting, drilling or grinding on facility surfaces,
check with the facility manager or ESH
representative for guidance.
– When asbestos-containing materials
are maintained in good condition and
remain undisturbed, exposure is not likely.
Problems occur when material is poorly
maintained and disturbed.
– Only trained and authorized personnel
will be involved in asbestos-abatement
activities.
TI Asbestos Resource Web site
TI maintains effective
operations and
maintenance
programs to ensure
occupant safety and
health.
Lasers and Radiation
Although radiation sources are rare at TI, they
may exist in some areas.
– For example, some facilities may have smoke
detectors or self-illuminating exit signs that contain
small amounts of radiation. Lasers are also commonly
used as pointers, scanners or scribe devices.
– Before acquiring or working with any equipment or
materials that contain a radiation source or a Class 3a,
3b or Class 4 laser, contact your ESH representative
for guidance and training.
Exit sign
Common
types
of radiation
Smoke
detector
(click to enlarge)
Flame
detector
Environmental Protection
• Goal: zero wasted resources
• TI has established a world-class
environmental protection program to prevent
contamination of land, air and water.
• We need your help to make our programs
as efficient as possible. Several key
program elements that you can help with
are waste segregation and disposal.
Caution:
Hazardous waste
containers must be kept
closed except when
adding or removing
waste.
Containers must be
labeled.
Never mix incompatible
waste.
Lead clippings
– Segregating wastes into compatible containers is
an important step in controlling waste streams.
– Contact your ESH representative for proper waste
disposal guidelines.
Solvent
Trash
Environmental Protection
• Recycling: Check with your building
manager to see if there is a recycling
program. If there is not, encourage them to
start one. If you need additional recycling
containers, contact your ESH
Representative.
• TI recycles at most manufacturing and
some non-manufacturing sites:
Paper
Plastics
Cardboard
Scrap metal
Aluminum cans
Wood pallets and crates
Packing materials
Batteries
Toner cartridges
Organics – food
waste at some onsite cafes
Office supplies
such as binders
Environmental Protection
• Pollution prevention: You can help protect the
environment by following these key pollution
prevention techniques:
– Reduce material purchases.
– Reuse materials whenever possible.
– Select the least hazardous materials for the job.
– Dispose of waste properly; never pour chemicals
down the drain.
– Keep chemicals out of exterior areas, where they
can be picked up and transported by rainwater into
storm-drain systems.
– Report spills, no matter the size.
Keep in mind that many common household waste
items (such as batteries, fluorescent bulbs, paint and
cleaners) may be regulated as hazardous waste at TI
and require special management and disposal.
Everyone lives
downstream
Energy Conservation
Using resources efficiently is the responsibility
of every TIer.
– Every action taken to conserve resources enables TI
business to be competitive, sustainable and safe for
people and the environment.
Take these actions to conserve energy every day:
Activity
Estimated Savings
Enable your computer’s energy-savings mode
(sleep mode). Do not use a screen saver –
they may save screens, but they waste energy.
More than $250,000 annually for TI worldwide.
Turn off unused task lights, conference room
lights and personal office equipment
More than $80 a year per office. With 20,000 TI offices,
the potential savings from turning off equipment when
not needed could exceed $1 million per year.
 Use centralized, shared printers, which are
more cost-effective than personal printers
when it comes to power and cooling.
 If you have a personal printer, turn it off when
you are not using it.
The cost per page for network printers is one-tenth the
cost of using a personal printer.
A LaserJet printer left on all the time will use more than
$25 in electricity each year doing nothing.
More information about energy conservation
Importance of the ESH Program
• World-class ESH performance adds
shareholder value:
– It assures our customers an uninterrupted supply
chain.
Management and
Employee
Commitment and
Accountability
Risk Assessment of
Activities and
Processes
– It enables TI to attract and retain top employees.
Natural Resources
and Energy
Conservation
– It enables TI to locate facilities in desirable
communities all over the world.
Emergency
Preparedness
– It reduces cost.
• Each of us is responsible for the
performance of TI in these areas:
– Ensure that you receive additional training on the
ESH topics you need to perform your job.
– Don’t live in a bubble. Be aware of your
surroundings and work hard to make a
difference.
Product
Stewardship
Supplier and
Contractor
Relationship
Public Information and
Influence on Public
Policy
Responsibilities of the Employee
Every TI employee and on-site contractor
plays a critical role in the success of our ESH
program.
– Each employee is responsible for their own
health/safety, the safety of others and for
protecting the environment.
– Each employee is responsible for following the
rules and regulations that have been established
for their work area.
– Each employee is responsible for notifying their
supervisor and following proper reporting protocols
for all injuries, regardless of severity.
– Each employee is responsible for recognizing and
eliminating and/or controlling hazards and unsafe
acts.
TI ESH SP&P, 04-04-01
For TI ESH standards: TI ESH Standards Web site
ESH programs: Non-MFG Programs Web site and MFG buildings
Global MFG site ESH contacts: Listing
For More Information
• Additional ESH Training
– ERG101C - Ergonomics Around the Clock (for additional information)
– LAB201C - HazCom, PPE , Lead Safety and Waste Generator training for
Lab, Test and Solder personnel . This course may be required based on your
job responsibilities.
– ELE203LC – Electrical Safety . For Lab personnel working with more than
50 volts exposed.
– FAD402 – First Aid, CPR, Bloodborne Pathogens, AED Use.
– Others may be assigned based on job assignments.
•
•
•
•
•
•
•
•
•
•
•
•
Commute Solutions
Ergonomics and Ergonomic Assessment Requests
Global ESH Contacts
Housekeeping and 5S
Incident Statistics
Facilities Services (U.S.) and Facilities Global Real Estate
Non-MFG ESH and ESH Non-MFG contacts
Occupational Health ([email protected])
Security and Emergency Services
SP&P 04-04-01 Environmental, Safety & Health
TI Toolbox/Resources
Worldwide ESH – accelerating TI’s success
Thank you
• Thank you for taking the time to complete
this course. If you have questions about
course content, contact:
[email protected].
• To report system or quiz issues, please
enter a STARS ticket at:
https://stars.itg.ti.com/arsys701/shared/STARSHome.
jsp.
Thank you for your participation
in the ESH program.