Three Ingredients for Client Success
CAPS Our Best Practices
You are the key to a successful Fast ForWord program. Do you know what you need to do to
ensure client success? Here you will learn the three ingredients needed for maximum client
gain.
1. Completion
Are clients completing content or getting stuck?
Completion is the amount of content a client gets through
each day. Clients should progress at a steady rate. If you
don’t see daily upward progress, you know the client needs
help. Intervene alerts signal difficulties.
A client’s completion rate is a relevant gauge of how well
clients are progressing through the content overall.
Individual clients always have a completion goal.
Recommendation: Avoid Intervene Alerts
Exceeds: 65%+ Completion Rate
2. Attendance
Are clients coming to work on Fast ForWord every day? Attendance measures how many
days/week clients are using the products.
Recommendation: 3 or 5 days/week
Exceeds: 80%+ Attendance (100% for 3 days per week protocol)
Monday
Tuesday
Wednesday
Thursday
Friday
3. Participation
Do they participate for the full duration of the session? Participation measures the percentage of
the daily schedule (or protocol) a client is using the software. For example, if your daily protocol
is 30 minutes, did the client work for 100% of the time or only 15 minutes, 50%? Participation
will tell you the amount of time on task.
Recommendation: Complete protocol daily
Exceeds: 95%+ Participation
Your Turn!
Look at your MySciLEARN Results. How are you doing on these three ingredients? Are you
maximizing your clients’ potential?
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