Family Services Representative
Description: POSITION OBJECTIVE
Offer support in partnership with families in their quest to choose high quality child
care as well as move towards self-sufficiency at any ELCFV location as assigned daily
Duties: ESSENTIAL FUNCTIONS
 Provide Family Services support at ELCFV locations as assigned
 Support parents in their role as their child’s first teacher, using a strengths-based
approach
 Achieve and maintain CCR&R Level 1 and Level 2 certification within the first year
of employment
 Provide resource and referral services as requested following the CCR&R
Requirements at all times
 Determine child care eligibility following state and local guidelines for School
Readiness and VPK
 Support families in completion of the child developmental screening process
 Manage customer case loads
 Provide parents and providers with necessary notifications regarding childcare
status
 Complete all necessary EFS data entry
 Return 396 calls
 Participate in ELCFV conducted trainings and activities, as assigned
This list of essential functions is not intended to be inclusive. The Early Learning
Coalition of Flagler & Volusia, Inc. reserves the right to revise this job description as
needed to comply with actual job requirements.
Qualifications: MINIMUM QUALIFICATIONS
REQUIRED:
 High School diploma or GED
 Minimum of two years of related experience
PREFERRED:
 Associate’s degree from an accredited college/university
 Two years related experience
 Previous experience in a non-profit organization
SKILLS:
 Ability to maintain confidentiality with highly sensitive information
 Suitable experience with Microsoft Office Suite: Word, Excel, PowerPoint, and
Outlook
 Must have excellent interpersonal, communication (both verbal and written) and
organizational skills
 Strong customer service skills
 Ability to work collaboratively in a team-oriented environment
 Ability to effectively prioritize tasks
Family Services Representative
Other
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Attends work related staff meetings and workshops as directed
Participates in ELCFV collaborative efforts as needed
Follows the ELCFV policy and procedure on reporting abuse and/or neglect
Promotes and follows safety policies in the workplace
Valid driver's license, appropriate insurance (or signed non-driver affidavit) and
reliable transportation
Must submit to pre employment screening including background check and drug
test and meet minimum requirement for employment
Must complete 15 hours of staff development annually
Other duties as assigned by ELCFV management
Physical demands described are representative; reasonable accommodations may
be made to ensure individuals with disabilities to perform essential functions
Regularly required to stand or sit for long periods of time, walk, use hands and
fingers, to handle or feel; reach with hand and arms, climb and/or balance, stoop,
kneel, crouch or crawl, talk and hear.
Must regularly lift and/or move up to 20 pounds, occasionally lift and/or move up
to 50 pounds with assistance
Specific vision abilities required by this job may include close vision and ability to
focus for long periods of time
Work environment characteristics are representative; reasonable accommodations
may be made to ensure individuals with disabilities to perform essential functions
May be occasionally exposed to outside weather conditions
Temperature in the buildings may fluctuate
There may be children present at all times
May require training for which overnight travel may be required
Location: Daytona Beach, FL
Deland, FL
Deltona, FL
Bunnell, FL
Level: 1
Employment Type: Full Time
Effective Date: 4/1/12
Department: Family Services
Exempt/Non- Non-Exempt
Exempt:
Reports To: Family Services Manager
Job Description 34
Number:
Job Description Acknowledgement: I acknowledge receiving a copy of this job description and discussing
it fully with my supervisor. By signing below, I agree and understand that I must be able to perform each
responsibility set forth above to continue my employment with the organization.
_________________________________________________
Signature of Employee
_______________________
Date Signed