V2.01-03282014
Gas 0800 111 999
...............................................
Electricity 0800 328 1111
0845 270 6543
8am - 10pm weekdays, 8.30am - 6pm Saturday
www.scottishpower.co.uk/contactus
MS L COX
11 ROWDEN DRIVE
SOLIHULL
B91 1UQ
Account number
6903 5945 015
Date 31 March 2014
Page 1 of 4
Block B
Supply Address: 11, ROWDEN DRIVE, SOLIHULL, B91 1UQ
Your gas and electricity statement, estimated use
Statement period 31 December 2013-31 March 2014
You are on our ONLINE FIXED PRICE ENERGY NOVEMBER 2014 product
Last period
Balance of your last
statement
This period
-£6.99
Account balance
-£191.88
For full details of payment see over ->
Your account balance on -£198.87
30 Mar 2014
(in credit)
-£198.87
(in credit)
(in credit)
Energy charges
Payments received
Next steps
Discounts
£326.02
-£5.00
Total VAT
£16.05
Total
£337.07
For full details of the charges see over è
Your new
account balance
£138.20
(in debit)
è Your next monthly payment of
£95.94 will be taken on 1st Apr 2014.
You don't have to take any action.
¬ We estimated your use. If the meter
reading is wrong, please go to
www.scottishpower.co.uk/paperbill
or call 0800 027 8000
è This is not a tax invoice.
¬
We estimated your use. Please read
your meter every 90 days and
update your account.
è Thank you for your custom.
è Our unique Direct Debit Bonus Scheme means
that if your account is in credit, we may give
you a little back. Terms and Conditions apply.
Want to speak to us? Why not follow us on
Twitter @SP_energypeople and include #SPbill
in your message.
è You can find free advice and information on
how to save energy at
www.scottishpower.co.uk. By becoming more
energy efficient, you can save money and help
to reduce carbon emissions.
S
01
14
801
1399 1841
001
006
Page 2 of 4
0845 270 6543
8am - 10pm weekdays, 8.30am - 6pm Saturday
Energy charges this period
Electricity
Standard Electricity
Meter number S69G11988
Start Reading
End Reading
52265.50 Estimated 30 Dec 13
53022.70 Estimated 31 Mar 14
Units used
757.20 = 757.20 KWh (kilowatt-hrs) used
31/12/13 to 31/03/14
31/12/13 to 31/03/14
Consumption charge, 757.20 kWh x 10.724p =
Standing charge, 91 days x 32.620p =
£81.20
£29.68
Total electricity charges
£110.88
Gas
Standard Gas
Meter number G4A02815670901
Start Reading
End Reading
5494 Estimated 30 Dec 13
6003 Estimated 31 Mar 14
Units used
31/12/13 to 31/03/14
31/12/13 to 31/03/14
509 = 5621.66 KWh (kilowatt-hrs) used
Consumption charge, 5621.66 kWh x 3.299p =
Standing charge, 91 days x 32.620p =
£185.46
Your gas meter point reference number
Total gas charges
£215.14
£29.68
2401503907
Total energy charges this period
£ 326.02
Payments received
Payment
03 Feb 14
-£95.94
Payment
03 Mar 14
-£95.94
Total payments received
-£191.88
Discounts
Gas & Electricity discount
credit
-£2.50
Internet discount
credit
-£2.50
Total discounts
-£5.00
VAT
Vat at 5.00% on £321.02
£16.05
Total VAT
£16.05
Calculating your gas charge
To make a comparison across gas and electricity we convert gas units used to kWh (kilowatt-hrs) used.
gas units
used
X
calorific
value
38.88000000
X
volume
correction
¸
3.6
=
gas used
expressed in kWh
1.02264000
ScottishPower Energy Retail Ltd. Registered Office: 1 Atlantic Quay, Glasgow G2 8SP . Registered in Scotland No. 190287. VAT No. GB 659 3720 08
Page 3 of 4
0845 270 6543
8am - 10pm weekdays, 8.30am - 6pm Saturday
Where does your money go?
Breakdown of costs for a typical £100 energy bill in 2014 *
*This breakdown is an estimate of typical costs for customers in 2014 based on an
average of all ScottishPower's domestic dual fuel customers across Great Britain
covering all payment methods using Ofgem's current typical annual consumption
values (gas usage of 13,500kWh and standard rate electricity usage of 3,200kWh).
This excludes the new Government funded universal rebate of £12.
Other important information
Estimated reading?
This statement is based on an estimated reading. To ensure
your account is accurate, please provide us with current meter
readings at www.scottishpower.co.uk or by calling our
automated line anytime on 0800 027 8000. We will send you a
revised statement if necessary.
Your supply
In case of emergency: gas, Please call 0800 111 999
straightaway. Lines open 24 hours.
To identify your gas transporter and obtain contact details
please call 0870 160 0229.
Your Electricity is delivered by Western Power Distribution West Midlands. If there's a problem with Western Power
Distribution - West Midlands equipment, call 0800 328 1111 (24
hours) or write to Western Power Distribution - West Midlands,
Toll End Road, Tipton, West Midlands, DY4 0HH. Lines open 24
hours.
Complaints
We are confident we will resolve your query satisfactorily. If
after contacting us you remain unhappy, please phone 0845
2700 700 and ask for our dedicated Customer Care Team. If
your complaint is not resolved within 8 weeks, or you receive
our Final Offer letter, you can take your complaint to the Energy
Ombudsman. They are an independent service specialising in
resolving customer complaints in an impartial way. Their
services are free of charge, and one of their remedies may be
financial compensation. Any decision they do make is binding
upon us, but not yourself. You can contact them on 0330 440
1624 or [email protected]
Consumer Advice
For free, independent, confidential and impartial advice on
consumer issues visit www.adviceguide.org.uk or call the
Citizens Advice consumer helpline on 08454 04 05 06.
In addition, Consumer Focus has published guidance entitled
‘Staying Connected’ for energy consumers on what they need to
know to get, and stay connected with, their energy supply. You
can find this on our website at
www.scottishpower.co.uk/checklist Or if you don’t have access
to the internet and would like a copy, please call our customer
service centre.
Special Needs
If you have special needs, register with us. Call 0800 027 1122.
For example we can provide bills in large print, Braille or on audio
tape.
Page 4 of 4
0845 270 6543
8am - 10pm weekdays, 8.30am - 6pm Saturday