Accessing
URGENT Care
at
BRMP
This guide will help you access the
correct healthcare and advice when
you or you child has an URGENT
medical problem.
If it is URGENT, ask to be put
on the DUTY DOCTOR’s list:
The Duty Doctor is available between
8.30am and 6.30pm Monday, Tuesday and
Friday, and 8.30m - 1.00pm on
Wednesday and Thursday to assess the
urgency of your healthcare need by
telephone.
The receptionist will need to ask you some
details about your problem; this enables
the GP to prioritise patients depending on
how sick they are.
The GP will review your message and will
call you back if it is something that needs
to be dealt with urgently.
Please make sure you stay by the
phone, keep your phone switched on
and make sure you give us the correct
contact number.
URGENT APPOINTMENTS
(same day appointment with
GP or Nurse)
We have a number of on the day
appointments available, but if
you call and there are no
appointments available and you
feel it is something that cannot
wait until the next available
appointment then CHOOSE one
of the following options:
If the GP feels he/she cannot assess you
or your child adequately over the phone
he/she will arrange for you to be seen in
the surgery. This may or may not be on the
same day (depending on the urgency of
the problem) and may be with a different
GP or nurse. If the appointment time the
GP offers to see you does not suit you
then he/she will direct you to one of the
local Walk-In Centres where you can walk
in and see a Health Professional.
Outside of these Duty Doctor hours you
can still contact a GP if you have an urgent
problem.
The surgery uses the ‘BADGER’ Out of
Hours GP Service on Wednesday, and
Thursday afternoons (from 1pm), and after
6.30pm
on
weekdays
and
on
weekends/bank holidays.
You will be automatically redirected to
BADGER when you call the Surgery
number.
Alternative Walk-in-Centres
South Birmingham Walk-in-Centre at Katie
Road
15 Katie Road
Selly Oak
Birmingham
B29 6JG
Tel: 0121 415 2095
This is a NHS Walk in Centre but there is always a
GP available.
They are open from 8am to 8pm 7 days a week
and you do not need an appointment to attend.
They can also deal with Minor Injuries such as
burns and dressings.
The numbers 61, 62, 63, x64, 98 and 144 buses all
go along the Bristol Road; alternatively there is a
train stop at Selly Oak.
Summerfield GP and Urgent Care Centre
134 Heath Street
Winson Green
Birmingham
B18 7AL
Tel: 0345 245 0769
8am to 8pm Monday to Sunday (open bank
holidays and weekends)
NHS Walk in Centre at Boots
66 High Street (opposite Marks & Spencer's)
Birmingham
B4 7TA
Tel: 0121 236 1533
Open 8am-7pm weekdays, 9am-6pm
Saturdays, 11am-4pm Sundays. They also
offer family planning and sexual health.
Speak to your Pharmacist
Many pharmacists are part of the ‘Minor
Ailments Scheme’ and will
be able to give you
general advice and
in some cases
prescriptions.
Contact NHS Direct
NHS Direct offers confidential advice and
information 24hours a day relating to all
aspects of health care and are a good place
to start if you are not sure how to manage
your problem:
0845 46 47
www.nhsdirect.nhs.uk
FREEVIEW channel 108
Sky’s Digital interactive service – page two
When to use A+E or 999
Accident and Emergencies (A&E)
departments and ambulances (999) are for
people with life threatening problems or
critical illnesses that cannot be dealt with
by any of the above options.
Example of problems suitable for A&E:
 Sudden onset chest pain
 Collapse
 Severe breathing problems
 Broken bones
 Severe heavy blood loss
 Head Injuries
 Severe mental health disturbances such as
overdose
A&E does not stand for ‘Anything &
Everything’!
The following are a list of things
that are NOT counted as urgent:
 Repeat Medications
 Medications prescribed from
hospital out-patients
 Fit Notes (Sick Notes)
 Extenuating Circumstances
letters for Students & Medical
Reports
 Wanting to know investigation
results
 Wanting general advice about
medical problems – please use
NHS Direct or book a routine
appointment
Sometimes things become
urgent due to poor planning
such as running out of
medications. Prescription
requests should be ordered at
least 48 hours in advance of
when they are needed. We ask
that you plan your health care
needs (such as putting in your
request for repeat medication
on time) so as not to put an
unnecessary burden on the
system.
CHOOSE WELL
At Bath Row we want to help you to stay healthy,
and to be able to access the services you need
when you are unwell.
We are working with patients to reduce the
burden on A+E services, so that patients with
problems that can be dealt with by GPs,
Pharmacists and Walk-in-Centres know how to
access these services.
Often attending A+E for non serious problems
means you are not prioritised, you may see junior
members of staff, and you may have to wait for
long times - so using this guide should also
improve your experience of the health service
when you are ill.
To help with this we are monitoring all letters from
A&E to assess if patients could have used the
Duty Doctors, Badger or Walk-in Centre and may
write to patients to remind them of their options if
this is the case.
From all the staff at Bath Row Medical Practice
Row
Medical
From all atBath
Bath
Row
Medical Practice
Practice
Colston Health Centre
10 Bath Row
Birmingham
B15 1LZ
Phone: 0121 622 4846
Fax: 0121 622 7105