Display Team Member Role Description
Job Purpose
You are expected to deliver excellent customer service and conduct displays and demonstrations with
enthusiasm, alacrity and confidence in this public-facing role. You will ensure that the cleanliness,
condition and wellbeing of both the display area and livestock are maintained at a consistently high
standard throughout our open season. Managed by the Display Manager, you will be expected to
provide visitors with a fun and educational day out through practical demonstrations, informative
discussion, hands-on experience and their safe use of our site and play equipment.
Report to
Your line manager is The Display Manager.
You will report to the Display Manager or Deputy Display Manager in their absence. The Display
Manager will provide instruction on routine tasks and the delivery of displays, demonstrations and
school offers. Any issues should be communicated directly back to the Display Manager or Deputy
Display Manager.
Daily Areas of Responsibility:
1. Demonstrations and Activities:
 To deliver a range of entertaining and educational demonstrations.
 To assist the Display Manager with the development of new activities, displays and
demonstrations.
 To ensure all presentations start on time and are delivered to a consistently high standard.
 To educate the public about the importance of hand-washing and hygiene.
 To ensure that presentations are delivered to the requirements of the audience.
 To ensure high levels of customer satisfaction at all times.
2. Site and Facilities
 Alongside our maintenance department, to help ensure that the site is clean, presentable and
safe for the public at all times.
 To ensure that all regular tasks are completed to the prescribed routine and standard.
 Following instruction from the Display Manager and Site Foreman, to ensure that the site and all
play equipment is safety checked in accordance with schedule by 10am.
 All toys and ride on equipment to be lined up ready for use. In poor weather, to be stored
appropriately under cover.
 To ensure that all staff and non-public accessible areas are clean and presentable at all times,
with attention to specific cross-contamination procedures.
3. Animal Care & Responsibilities
 Prepare touch and demo barn animals for display, clean out all pens and refresh water and
feeding bowls as necessary. Report any ailing animals to Display Manager or Display Livestock
Manager.
 Prepare milk for bottle feeding, ensuring bottles are cleaned and disinfected after use.
 Assist the Display Livestock Manager with additional livestock duties only as directed.
 Feed animals on display in accordance with directions from the Livestock Manager.
 Keep all animal feed, medicine and storage areas in a clean, tidy and vermin-free condition.
 If any animals scratch or bite, to report them to the Display Manager or Display Livestock
Manager
 Ensure your work clothes and footwear are kept clean, presentable and satisfy our crosscontamination policies.
Cotswold Farm Park – Our Professional Standards
All Managers and Supervisors are expected to lead by example and create a positive and inspiring
working environment for all staff. The standards set by the management team are reflected in all areas
of the business and it is expected that the following professional standards will be demonstrated by all
staff at all times:
Customer Focus:
 Be friendly, smiley, sociable and welcoming to our customers, generating a great atmosphere.
 Remain calm, patient and polite when receiving customer feedback, good or bad.
 Be enthusiastic and helpful and go out of your way to help our customers.
Drive
 Be confident and self-motivated.
 Demonstrate a passionate commitment to the business.
 Welcome and embrace change, with a positive attitude.
 Be able to work unsupervised in a busy environment.
 Be able to prioritise duties.
Personal Integrity
 Be honest, reliable, trustworthy and respectful.
 Use professional language - no swearing, slang or over familiarisation.
 Be immaculately dressed and clean in public areas.
 Maintain excellent time-keeping and attendance.
 Be professional at all times.
Team Work
 Always be a good team player.
 Build and maintain good relationships with all team members.
 Work together with the team to ensure that the business is the best it can be.
 Be willing to take on jobs to balance the team workload.
 Be able to communicate well with people of all levels.
 Be motivated to learn and develop self.
 Seek feedback and invest time in personal development.
 Supervise, train and develop others.
 Support, encourage and motivate others.
 Coach, guide and give feedback to others.
Managing Change
 Welcome and embrace change, with a positive attitude.
 Understand the need for change.
 Look for opportunity to improve areas of the business.
Gaining Commitment
 Communicate clearly to colleagues and customers.
 Gain commitment of others by using own knowledge and experience.
 Act as a role model.
Analysing and Decision Making
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Understand information quickly and accurately
Resolve problems using current guidelines and management framework.
Understand when to work independently or when to escalate issues to your manager.
To apply please send your CV, covering letter and current notice period to:
[email protected].
Please note: we are unable to accept applications made by agents on behalf of candidates.