Getting Started Guide for Polycom RMX500
System with Hardware Version A (Simple
Conference Management System)
2.5.1 | August 2012 | 3725-82815-001/A
Trademark Information
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All other trademarks are property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
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includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
iii
Contents
Contents
Security Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
First Time Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Hardware Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Configuration Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Obtain Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Obtain Product Activation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
First Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Quick Installation Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Use Simple Conference Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Setting up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Viewing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Conference Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
Multi-screen Conference and Video Switching Conference . . . . . . . . . . 1–10
Endpoint Number and RMX Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
Connecting to a Conference - Dialing Methods . . . . . . . . . . . . . . . . . . . . 1–11
Use the Remote Control to Create a Conference -- Conference on Demand
1–12
Conference Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Conference Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
Signaling Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
GK Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
System Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
View License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
System Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
System Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Security Considerations
When you install the rack, follow these guidelines to ensure security
compliance:
•
Keep the area around the RMX clean and uncluttered.
•
Determine an appropriate location to install the RMX rack. The location
should be a clean place with good ventilation and no dust. Never install the
rack where it is too hot, or near electronic noises or electromagnetic fields.
•
Place the rack near a grounded power socket.
•
Ensure that the leveling jack at the bottom of the rack has been placed
firmly and evenly on the floor so that it can support the entire weight of the
rack. Before opening a component of the rack, ensure that the rack is stable.
•
Install the stabilizer bar before installing the rack.
•
Install multiple racks in pairs.
•
Use an Uninterruptible Power Supply (UPS) to protect the RMX from
switch-on surge current and peak voltage damages, and to ensure the
device can work normally in the event of a power failure.
•
Before touching a power supply unit, wait until the unit has cooled off.
•
When not in use, shut down the bracket and board to ensure appropriate
cooling.
Hardware Specifications
The hardware specification parameters for RMX series systems are listed in the
table Hardware specification – RMX 500 System with Hardware Version A
Parameter
Specification
Parts
Standard 2U Rack
Size
507×483×89mm (L×W×H)
Weight
16.5 Kg
Power Supply
700W ATX AC Power Supply w/PFC
AC Voltage
100 - 240 VAC, 50-60 Hz, 4-10 Amps
First Time Installation and Configuration
Hardware Installation and Setup
Install the hardware and connect the lines as described below.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
1
Place the RMX product on a stable surface at the installation site.
2
Carefully remove the RMX device from the package. You can install the
device in the rack or position it on an even surface.
If you choose not to use the rack, place the RMX on a stable, even, and clean
surface.
To mount the RMX in the rack:
— Install rack brackets, supplied by the rack manufacturer, in the rack.
— Mount the RMX on top of the rack brackets.
— Fasten the RMX to the rack with screws.
3. Connect the cables on the back panel of the RMX.
— Power Cable: Firmly insert the plug into the power socket to prevent
poor contact.
— LAN Cable: Connect to the LAN1 port of the RMX.
Before disconnecting from the power source, first turn off the power switch for the
device.
Do not cut off the power supply or unplug the power cable without turning off the
power switch.
Configuration Preparation
Obtain Network Information
Before configuring the RMX for the first time, obtain the following information
from the network administrator to configure the RMX on your local network.
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•
Confirm the IP network type (H.323, SIP or H.323&SIP) and related
configuration information.
•
Confirm the following information needed to configure the RMX to your
local network:
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
— IP address
— Subnet mask
— Default gateway IP address of the RMX LAN port
•
(Optional) DNS server address
•
(Optional) Gatekeeper address, and the H.323 prefix and E.164 number to
be assigned to the RMX
•
(Optional) SIP server address
Obtain Product Activation Key
Before using the RMX system, you need to activate the device. Follow the
procedure below to obtain the product activation key. When you power on and
log in to the RMX for the first time, the system displays the Product Activation
dialog box requesting a Product Activation Key.
1
Go to http://support.polycom.com.
2
Log in or register for a new account.
3
Select Licensing & Product Registration > Activation/Upgrade.
4
Follow the instructions for each step on the page to generate the activation
key.
If you are required to enter the License Number and Serial Number for the
device, you can find them in the documents included with the purchased
RMX device.
5
Record the activation key displayed on the page.
First Time Configuration
Connect Your Computer to RMX
1
Connect your computer to the LAN1 port of the RMX with a cross-over
network cable, or connect your computer and RMX to the same switch in
the LAN. The LAN1 port is enabled by default.
2
Turn on the power switch on the RMX.
3
Configure the IP address for your computer. The IP address is in the same
network segment as the IP address of the RMX.
The default IP address of the RMX before delivery is as follows:
— IP address of the LAN1 port - 192.168.1.254
— Subnet Mask - 255.255.255.0
— Default gateway IP address - 192.168.1.1
You can also view the current address information for the device using the
RMX Discover tool provided with the device.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
To use the RMX Discover tool:
a
Run the .exe file in the CD provided with the product.
b
Click the Discover button to display the current address information of
the device.
•
The discover tool should be saved in the same subnet of the RMX system.
•
To access the RMX Web user interface, use Internet Explorer 8.0 or 7.0 browsers for the
best display quality.
•
If you are using Internet Explorer 9.0, click Tools > F12 developer tools, select Internet
Explorer 8 under Browser Mode and Internet Explorer 8 standards under Document
Mode.
Quick Installation Setup Wizard
Before using the simple conference management system, you need to first
configure your system using the setup wizard, such as setting RMX time and
creating address book.
Simple Conference Management System only applicable on RMX500 Hardware
Version A.
Product Activation
The Product Activation page is used in the following activation cases:
•
To activate the newly purchased system
•
To activate the purchased optional function
Activating simple conference management system:
1
In the Web browser, enter http://<RMX IP address> in the address bar,
and then click Enter.
2
On the Login interface, enter the default User Name (POLYCOM) and
Password (POLYCOM). Click Login.
3
Click
Product Activation at the top toolbar of the screen. The
Product Activation page appears, which lists the serial number, current
version number, and other device information.
For initial login, the product activation page will appears
automatically.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
4
Enter the activation key obtained in the Activation Key input box on the
page. Then, click the Save button to activate the RMX system.
•
You need to reboot the system for the activation to take effect.
•
After the device is successfully activated, you can click
Maintenance > License information to view total number of
resources, RMX version, model type and serial number.
Using quick installation setup wizard:
1
In the Web browser, enter http://<RMX IP address> in the address bar,
and then click Enter.
2
On the Login interface, enter the default User Name (POLYCOM) and
Password (POLYCOM). Click Login.
3
Click
screen.
4
Set RMX system time. Select a time synchronization mode:
Quick Installation Setup Wizard at the top toolbar of the
— Select the Synchronize device time with a time server option to
synchronize the system time with a network time server. In this case,
enter the IP address or domain name for the time server in the Time
Server field.
— Select the Synchronize Date & Time with My PC option to
synchronize the system time with your computer that is connected to
the system.
5
Configure the IP Address, Subnet Mask, and Gateway. You can obtain
this information from your network administrator.
6
To configure RMX system information, you can register to Gatekeeper and
SIP server.
7
To configure the system to send conference notification email messages to
participants, specify whether to use the Internal Mail Serve or an External
Mail Server for email delivery.
8
Set Video Quality and Line Rate.
When you make new conference reservations, the system configures
highest resolution and connection rate in accordance with your settings.
9
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If system needs to enable the built-in GAB server, tick Enable Builtin GAB
Server checkbox and enter password, if required.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Use Simple Conference Management System
To modify default simple conference management system user password:
1
In the Web browser, enter http://<RMX IP address> in the address bar,
and then click Enter.
2
On the Login interface, enter the default User Name (POLYCOM) and
Password (POLYCOM). Click Login.
3
Click
pane.
4
Follow the on-screen prompts to enter the new password and click OK.
Maintenance, click Change Password on the Maintenance
Add Contacts to the Address Book
1
Click
Address Book> Contacts > New.
2
Enter a name to identify the participant and an email address to use for
sending conference notices. You can add up to 100 contacts to the Address
Book.
Add Endpoints to the Address Book
1
Click
Address Book > Endpoints > New.
2
Enter the information about the endpoint. You can set the endpoint type:
H.323 or SIP.
You can add up to 100 endpoints to the Address Book.
Setting up Conferences
You can either hold an instant one-time-only conference (Ongoing Conference)
or reserve a conference for future use (Future Conference).
To reserve a conference:
1
Click
New Reservation.
2
Enter a conference name.
3
Set reservation time:
Choose a date from the calendar and enter the Start Time and Duration for
the conference.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
You do not need to specify a start time for an instant conference.
4
Select one or more participants. You can enter the full name of the
participant or enter part of the name and search for matches.
Enter names in the Address Book for easy selection of participants.
5
Select one or more endpoints. You can enter the full name of the endpoint
or enter part of the name and search for matches.
If you do not see a list of endpoints you need to create endpoint list in Address
Book firstly.
For RMX 500 Hardware Version A with 6 ports, you can add up to 6 endpoints to
one conference. The number of endpoints is determined by license controlled port
number.
6
Check Email Information Verification information and make changes if
necessary.
7
Click Finish.
The system sends an email to all participants including the Conference Start
Time, Conference End Time, Contacts, and Endpoints.
•
You can add participants and endpoints prior to the start of the
meeting, or you can add endpoints during the meeting.
•
The dial-in conference ID in the email notification is created
automatically by the system.
Viewing Conferences
You can view all ongoing conferences and related parameters, modify
conference settings, and conduct conference control. The title bar of the
conference list pane indicates the number of the ongoing conferences.
To view the conference list：
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1
Click
Conference List.
2
You can see the following conference parameters：
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Parameter
Description
Name
Conference name
Status
Indicates conference status:
•
ongoing conference
•
future conference
ID
Unique identifier created by the system for each
conference. Participants must know the conference ID to
join the conference.
Start Time
Conference start time.
Conference End Time
The time the conference is expected to end.
Control
Type of control
•
Control an ongoing conference.
•
Control a future conference.
For more information, refer to Conference Control on
page 8
Delete
Deletes the conference.
Conference Control
You can control an ongoing conference by connecting or disconnecting
conference rooms. You can also modify start time for a future conference,
participants or endpoints.
To control an ongoing conference:
1
Click
2
Click
3
Click one or more endpoints to be controlled.
4
Click the toolbar button for the action you want to take.
Button
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Conference List.
Control.
Name
Description
Connect
Connect the allocated endpoint to the
conference.
Disconnect
Disconnect the allocated endpoint from the
conference.
Delete
Delete the allocated endpoint.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Mute Audio
Mute the allocated endpoints so that the audio
of this endpoint will not be sent to the
conference.
Unmute Audio
Unmute audio of the allocated endpoint.
Add Endpoint
Add a new endpoint to the current conference.
To change the screen layout of an ongoing conference:
1
Click
2
Click
3
Click one or more endpoints.
4
Click Change Layout.
5
Select a layout mode.
Layout
Conference List.
Control.
Description
Allows the system to choose the multi-screen layout according to
the number of added endpoints.
Displays the first participant who speak loudest.
Displays the first two participants who speak loudest.
Displays the first four participants who speak loudest.
Displays the first six participants who speak loudest.
•
If no CP resources are available, the system automatically switches to the video
switching conference.
•
Once switched to video switching conference, when clicking Conference List
> Control, you can see Video Switching Conference after the Conference ID,
and Change Layout becomes invisible.
To control a future conference:
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1
Click
2
Click
Conference List.
Control.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
3
Modify conference time, modify, or add participants or endpoints
following the on-screen prompts.
Multi-screen Conference and Video Switching Conference
On RMX, we support two types of conference modes: the multi-screen
conference and the video switching conference:
Multi-screen conference (CP conference)
The endpoint screen can spontaneously display the images of multiple sites. A
user can also choose a preferred multi-screen layout. However, this mode
occupies more MCU video resources. When a multi-screen conference is held,
the system codes/decodes several channels of video streams with different
capabilities, and exports the video with quality at several grades. RMX 500
Hardware Version A supports two channels of video streams. When an
endpoint joins the conference, the system will, in accordance with the various
channels of video stream parameters, the video protocol, bandwidth,
resolution and frame rate, defined by the user, appoint the endpoint to a video
stream channel which can match the endpoint's highest capability, so as to
optimize the conference video output. The endpoint will access the conference
in the pure audio mode when its maximum capability is lower than the
parameters defined for all the video streams.
Video switching conference
When the system has not available multi-screen conference resources, the
system will automatically switch to the video switching conference.
The system only dispatches the video stream without coding or decoding.
Therefore, this mode does not utilize the MCU video resources, and more
conferences can be held. In the video switching conference, all the participants'
endpoints use the same bandwidth and video capability, and can only display
one image at a time. A user can use the voice activation feature to switch to see
each conference site or just see a conference site specified by the administrator.
The maximum number of video switching conferences supported by the
system is equal to the number of participant connection resources available and
is not related to the video capability of an endpoint. The video switching
conference has the following limitations:
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•
Only one type of conference screen layout is supported.
•
Settings for the conference skin and Message Overlay are not available.
•
Settings for the conference name are not available.
•
The PCM menu is not available.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Endpoint Number and RMX Behavior
When reserving a conference, user select some endpoints during this process.
When the conference starts, the corresponding video resources will be located
for the conference and this resource can only be released by the system when
the conference is deleted or finished itself. Disconnecting or deleting endpoints
during the conference will not release video resources.
Connecting to a Conference - Dialing Methods
To connect an endpoint to the ongoing conference, you can use one of the
dialing methods below:
•
Use the remote control to dial the IP address of the RMX system. If the
system is registered to a gatekeeper or SIP server, dial the E.164 prefix or
SIP URL to connect to the system, and then enter your conference ID to join
a conference as prompted.
•
Use the remote control to dial directly into the conference. For details, see
the content below.
H.323 Endpoint
For an H.323 endpoint, if the endpoint has been registered to the same
gatekeeper as RMX system, the dial-in number consists of the E.164 prefix of
RMX system and conference ID.
For example:
RMX E.164 prefix: 925
ID of the conference to be dialed in: 1001
Then, the endpoint dials 9251001
If the gatekeeper is not configured on the network, the dial-in string consists of
the IP address of RMX system and conference ID, separated with ##.
For example:
RMX IP address: 172.22.30.40
ID of the conference to be dialed in: 1001
Then, the endpoint dials 172.22.30.40##1001
SIP Endpoint
For the SIP endpoint, you can use the remote control to directly dial into the
conference only when RMX system and the endpoint are registered to the same
SIP server. If the endpoint is registered to another SIP server, you can only first
call RMX system's SIP URL to set up a connection, and then access the
conference by entering the conference ID as prompted. The dial-in number of
SIP endpoint consists of the static route domain name of RMX system and
conference ID in the form below:
<Conference ID>@<RMX static route domain name or RMX IP address>
Here, the character within the <> symbols are mandatory.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
For example:
RMX system static route domain name: polycom.com
ID of the conference to be dialed in: 1001
Then, the endpoint dials 1001@ polycom.com
If RMX system is not registered to an SIP server, the dial-in number consists of
RMX system's IP address or FQDN and conference ID in the form below:
<Conference ID>@<RMX IP address>
Here, the character within <> symbols are mandatory
For example:
RMX system IP address: 172.22.30.40
ID of the conference to be dialed in: 1001
Then, the endpoint dials [email protected]
If the conference ID the user entered that does not exist, RMX system will
create a new conference with this conference ID.
Use the Remote Control to Create a Conference -- Conference on
Demand
Through the remote control a user can enter the call character string that
contains the conference ID, and directly start a new conference. The dialing rule
varies, depending on the user's endpoint type, and whether other participants
will be invited.
H.323 Endpoint
For an H.323 endpoint that is registered to the same gate keeper as the RMX
system, the dial-in number consists of the E.164 prefix of RMX and conference
information, such as the conference ID and participant address, in the following
format:
<RMX E.164 prefix><Conference ID>[*participant's E.164 prefix]
Here, the characters within the <> symbols are mandatory, and those within
the [ ] symbols are optional.
For example:
RMX E.164 prefix: 925
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Scenario
Dial-in String
Create this conference
9251001
Create this conference and invite:
9251001*123*321
Participant 1 - E.164/TEL URI：123
Participant 2 - E.164/TEL URI：321
If the gatekeeper is not configured on the network, the format of the dial-in
string is as follows:
<RMX IP address>##<Conference ID>
Here, the character within the <> symbols are mandatory, and those within the
[ ] symbols are optional.
For example:
RMX IP address: 172.22.30.40
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
r
Scenario
Dial-in String
Create this conference
172.22.30.40##1001
SIP Endpoint
For a SIP endpoint, if the endpoint has been registered to the same SIP server
as the RMX system, the dial-in number consists of the static route domain name
of RMX system and conference information, such as the conference ID and
participant address, in the following format:
<Conference ID>[*Participant's TEL URI/SIP URI]@<RMX's static route
domain name>
Here, the characters within the <> symbols are mandatory, and those within
the [ ] symbols are optional.
For example:
RMX system static route domain name: polycom.com
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Scenario
Dial-in String
Create this conference
[email protected]
Create this conference and invite:
1001*123*[email protected]
Participant 1 - SIP URI/TEL URI：
123
Participant 2 - SIP URI/TEL URI：
321
If the SIP server is not configured on the network, the format of the dial-in
string is as follows:
<Conference ID>@<RMX IP address>
Here, the character within the <> symbols are mandatory, and those within the
[ ] symbols are optional.
For example:
RMX IP address: 172.22.30.40
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
r
Scenario
Dial-in String
Create this conference
[email protected]
Conference Parameters
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Reserved Conference
Conference on Demand
Conference ID
Unique identifier created by the
system when conferences are
reserved in the system
Created by users.
Duration
Determined by users when
conferences are reserved in the
system.
8 hours
Conference End
Time
10 minutes before the first
endpoints joins and 1 minute after
the last endpoint quits
10 minutes before the first endpoint
joins and 1 minute after the last
endpoint quits
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
Video Quality
Determined by users in quick
installation wizard > video quality
Determined by users in quick
installation wizard > video
quality
Site Name
A site name displays if there are
any changes to the conference
layout and automatically disappears
in about 10 seconds
A site name displays if there are
any changes to the conference
layout and automatically
disappears in about 10 seconds.
Talk Hold Time
3S (when the period a participant
speaks reaches 3S, the participant
becomes the speech giver. Under
different video modes, the
speakers’ image may display in full
screen on other participants’
screens or switch to the largest
window in the multi-screen layout.
3S
Conference Number
Video Parameter
Maximum number of
multi-screen conferences
Video Stream 1 Resolution
Video Stream 2 Resolution
RMX 500 with Hardware Version
A
720p
4CIF/CIF/SIF
1
4CIF/4SIF
4CIF/4SIF
1
CIF/SIF
2
CIF/SIF
2
CIF/SIF
Maintenance
Signaling Monitoring
To monitor the status of Gatekeeper, SIP, and Builtin GAB Server of the system
you are using, click Signaling Monitor in the Maintenance pane. The signaling
status list is displayed.
GK Information
Click GK Information to view the endpoints info who register the internal
gatekeeper of RMX system. The endpoint's IP, E.164, Status info will be listed
here. For better performance of the RMX system, the maximum registration for
the internal gatekeeper should be 30.
Polycom, Inc.
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
System Alerts
When an error occurs in the system, the System Alerts function is activated.
When a system error occurs, the system alert area blinks red until the problem
is solved.
Parameter
Description
Time
Shows the date and time when the error
occurred. It also shows a severity level identifier
for each error (see item Level below)
Level
Shows the severity level of the error, each level
corresponds to an identifier:
•
Description
- Major error
•
- Minor error
•
- Startup error
Shows the reason of the error with more details
View License Information
Click License Information on Maintenance pane to view the current device
information, including total number of resources, RMX system version, model,
and serial number.
System Control
Polycom, Inc.
To restart the system, Click
System Reset.
Maintenance > System Control >
To shut off the device, Click
Down.
Maintenance > System Control >
Shut
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Quick Start for Polycom RMX500 System with Hardware Version A (Simple Conference Management System)
System Upgrade
To upgrade the software of your device, click
System to enter the system upgrade page.
Maintenance > Upgrade
Log
The system supports logging and can record and save the system information
continually. You can save the log files to your local hard disk for system
analysis and diagnosis.
The log program is activated when the system starts. However, if you manually
reboot the system or something goes wrong with the log program (such as a
hardware drive error occurs when saving the log files,) the data generated
during this period will not be saved.
To view the log files, click Logger on Maintenance pane.
Polycom, Inc.
•
One Day - save the log files for the past 24 hours.
•
Three Days - save the log files for the past 24x3 hours.
•
One Week – save the log files for the past 24x7 hours.
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