7
The Seven
Transforming Actions
1
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
2
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Typical reaction to feedback…
“It’s my fervent hope, Tom, that those are meaningless statistics.”
3
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Learning Agility:
“Above or below the line?”
Above the line: Curious and Open
Key to shifting:
•Wonder questions
•Learning as top priority
•Appreciate all feedback
Below the line: Defensive and closed
4
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
5
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Reading people…
6
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Emotional Awareness:
“Use your whole body”
Feelings
Self-awareness:
•“I can identify my
feelings and
intuitions.”
•“I know my
strengths and
challenges.”
Social awareness:
•“I can acknowledge
the perspective of
others.”
•“I can empathize
with the feelings of
others.”
Actions
Self-management:
•“I express my
feelings in skillful
ways.”
•“I experience high
energy levels”
Relationship Management:
•“I build trust with others.”
•“I easily give and receive
feedback.”
•“I resolve disagreements
with others so that all feel
satisfied.”
Self
Others
7
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
8
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
No heroes, please…
It doesn’t help matters any when he keeps muttering, ‘A good
captain goes down with his ship.’”
9
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Authenticity:
“Stay out of the Triangle”
Hero: “I’ll save the day!”
Corporate
Drama
Villain: “You are to blame!”
Victim: “Poor me!”
10
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
11
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Finger pointing…
“If we’re being really honest, it was your decision to follow my
recommendation that cost you money.”
12
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Accountability:
“Claim don’t Blame”
Accountability = 100% Responsibility + Clear Agreements
Victim
0% Responsibility
Villain/Hero
100% Responsibility
200% Responsibility
13
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
14
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Avoiding spin…
15
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Candor:
“Big “T”, Little “t””
Big T
Little t
•Opinions
•Factual
•What happened
•Video Camera view
•Judgments
•Interpretations
•Assumptions
Learn to state the unarguable truth
16
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
17
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Poor strategy…
18
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Excellence:
•Positive feedback
•Do better than most
Competent:
•Doesn’t satisfy
•Others do it better
20%
80%
Increasing energy
Genius:
“Commit to Genius: 80/20 rule”
Genius/Brilliance:
•True passion
•Great productivity
with great ease
Incompetent:
•Negative feelings
•Most do it better
19
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
20
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Looking for the Positive…
21
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
Appreciation:
“Attitude of gratitude”
Relationship:
Builders
•Listen
•Empathize
•Appreciate
•Care
•Be playful
Busters
•Blame
•Criticize
•Complain
•Disrespect
•Stonewall
“I appreciate you for _____.”
Guidelines for Appreciation:
•Be genuine
•Be specific
22
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
The Seven
Transforming Actions
23
Created by The Hendricks Institute and published in “Radical Change, Radical Results”