Client Management & Systems
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
I know how to run a business
I run a professional business
I run a successful business
It’s impossible for me to learn how to run a business
Who am I to run a business
Who am I to be successful
Who am I to be telling people to [insert service / product here]
Nobody will believe I am good at [insert service / product here]
I allow my creativity to shine in my business
Everyone else has more experience than me in running a business
I have the ability and skill to run my business
I have the confidence to run my business
I feel like an imposter running my business
I fear rejection
I’m smart enough to run my business
I’m afraid to say the wrong thing in business
My business will only be successful when I finish studying
I am enough for my business
I know enough to run my business
Work is painful
I am forced to work
I hate my product or service
I am afraid of having difficult business transactions
I invest in systems to help my business grow
Systems are important to my business
I run a system based business
I will feel free when I systemise my business
I hate systems in my business
When I implement systems in my business I will lose my creativity
I have the creator’s definition of systems
I know how to implement systems
www.theheartof.com.au | 0415 670 130 | [email protected]
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
I know how to create systems
I am afraid of systems
Systems will stifle my business
I know a system is just a habit
I know a system is just my daily routine
When I have systems I can scale my business
I want to scale my business
I’m scared of scaling my business
I am enough for my clients
I provide a good service for my clients
I have the best service or product for my clients
I have clients that like me
I confidently rebook clients after each session
Asking a client to rebook is rude
If I ask a client to rebook they will leave me
Clients listen to me
I am enough for my clients
I know enough to teach / help others
I have to compromise to please clients
Clients are stupid
It is impossible to please my clients
My clients hate me
I am a servant to my clients
I have to obey my clients
I know what makes a client “perfect” to me
I know how to identify my perfect client
I know how to attract my perfect clients
My relationship with my clients is more important than my service
I have the creator’s definition of good customer service
I provide good customer service to my clients
I provide the best possible customer service to my clients
I know the little things make my clients happy
I provide the extra little things that make my clients happy
My clients refer others to me
I know how to ask my clients for referrals
I know when to ask my clients for referrals
I am confident asking clients to refer others to me
It’s possible for me to set up a referral system in my business
www.theheartof.com.au | 0415 670 130 | [email protected]
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.
101.
102.
103.
104.
105.
I know how to set up a referral system in my business
I am confident to set up a referral system in my business
I have the creator’s definition of a client referral
If I ask my clients to refer others, they will leave me
If I ask my clients to refer others, they will resent me
If I ask my clients to refer others, they will hate me
Asking for a referral is pushy
Asking for a referral is rude
I know the power of a “thank you”
I am comfortable saying “thank you” to my clients
I am confident saying “thank you” for a referral
I am afraid of receiving complaints from my clients
I am afraid of having difficult clients
I know how to set the expectation for my clients
I am entitled to choose which clients I work with
I am entitled to stop working with clients I don’t like
I know how to stop working with clients I don’t like
I give myself permission to stop working with clients I don’t like
I know how to receive feedback from clients
When I receive feedback it will always be bad
I hate feedback
I am scared of feedback
I ask willingly for feedback
Feedback is the enemy of business
Getting feedback will cripple my business
It’s too hard to change my business
I am never going to change my business
I’m scared to change my business
My business my rules
My business is adaptable to my clients feedback
I know how to tell the different between good and bad feedback
I know how to tell the different between constructive and nonconstructive feedback
I conduct my client management to the best of my ability
I can improve my client management
I hate client management
My business would be perfect without clients
www.theheartof.com.au | 0415 670 130 | [email protected]