Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
Competency Profile
GROUP
COMPETENCY
CORE LEVEL OF COMPETENCY
A
CUSTOMER ORIENTATION
1. Customer Focus
B

2. Taking Responsibility

3. Interpersonal Sensitivity

4. Teamwork
ALL JOBS

5. Motivation of Self and Others
BEING PART OF A TEAM
D
RESULT

6. Influencing
7. Results Orientation
C
8. Problem Solving
ALL JOBS

9. Adaptability/Change

Orientation
SKILLS FOR THE WORKPLACE
10. Creativity and Innovation

11. Planning and Organising

Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
12. Ensuring Understanding

13. Applied Technical and

Professional Skills

14. Leadership
MANAGING OTHERS
15. Sharing Information

16. Setting Objectives/Managing

Performance
Signed ____________________________
 = Competency Level Required
Technical Skills rather than behaviour
Position____________________________
All jobs with People Management responsibility
Competency
Definition
Level
Positive Indicators
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
Customer Focus
Focuses on identifying meeting and exceeding
B
the needs of internal and external customers

Questions to establish what the customer needs

Takes ownership to ensure customer’s needs are met.
Prepared to do things differently to deliver the service
required

Manages customer’s expectations. Is clear about what can
and can’t be done

Communicates own needs to customers and suppliers

Builds positive relationships with customers and suppliers
through ongoing informal contacts

Reacts in a constructive way to feedback about poor service
within own area. Takes steps to improve.
Taking
Takes on accountability for tasks and
Responsibility
B

Ensures others understand their role in completing a task
achieving objectives. Sees project through to

Takes responsibility when there are problems
completion.

Keeps all relevant parties informed

Picks up and responds to non verbal signs from other
Interpersonal
Demonstrates sensitivity to the needs and
B
Sensitivity
feelings of other people and uses a range of
people. Shows signs of diplomacy and tact in choosing
interpersonal skills.
response

Uses a range of questions in a one to one situation to get to
the root of the problem
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies

Able to use empathy to understand the other person’s
feelings and needs
Teamwork
Ability to build effective and committed
teams playing an active role as a team
ALL

Delivers negative messages in a positive and acceptable way

Good working relationships with all members of the team
JOBS
equally.
member whilst involving and encouraging

Shows commitment to team goals and targets.
others to contribute to the team

Takes responsibility for own role as part of the team and
achievements
takes pride in the achievement of the team

Supports colleagues. Offers help without being asked.
Shares information or advice

Celebrates team success and congratulates others who do
well

Recognises and values differences. Works effectively with
others irrespective of differences of approach

Treats all members of the team equally

Recognises conflict within the team and acts quickly to deal
with it in a constructive way.

Encourages the contributions of others. Values and builds
on input from all sides
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies

Finds ways of working with other teams in other
departments or functions-works to break down barriers
Motivation of Self
The ability to steer others towards a goal and
and Others
motivate them to achieve it, showing support
sense of direction and vision of what they can and will
and encouragement for their efforts
achieve
Influencing
The ability to convince others to a course of
C
C


action through the application of an
Plays a longer game. Offers concessions on minor points to
reach agreement and acceptance on more significant issues
understanding of the politics of the situation,

Stands firm on issues of principle
building a strong and assertive case and

Gains trust through demonstrating integrity. Words and
making an impact
Results Orientation
Individual is a figurehead for the team, providing an overall
Sets and maintains high work standards and
follows up to meet targets. Focuses on
achieving results.
actions are the same.
ALL

JOBS
Understands the work targets and objectives set for own job
and how own actions impact on the achievement of targets.

Inputs on the formulation of formal work objectives.
Informally suggests how to get things done rather than
waiting to be told.

Minimises obstacles or problems

Volunteers or responds positively when asked to take on
new tasks – commits to achieving them.

Monitors own performance against the objectives and
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
targets set and takes action to improve. Seeks to exceed
work targets wherever possible.

Monitors the costs involved in any change process as well as
ongoing costs. Will look to save money where possible.

Focuses on the job in hand. Is not easily distracted from
achieving the task. Remains focused under pressure.

Strikes a balance between quantity and quality of output to
achieve success

Reviews work projects and tasks to identify areas for
improvement

Perseveres despite distractions and conflicting priorities and
follows through on promises
Problem Solving
Analyses issues and breaks them down into
B
their component parts

Works on the causes before thinking about the solution

Thinks things through thoroughly, identifying the root of the
problems and considering long term and knock on effects

Looks for creative options or approaches – seeks imaginative
solutions to problems
Adaptability/Change
Understands and is receptive to the need for
Orientation
change. Demonstrates adaptability to
B

Gets to grips with the nature of the change and the reasons
for it.
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
changing demands and conditions

Owns the changes. Associates self with the decision to
change. Sells the benefits.

Understands the impact of change on others and on self.
Provides support. Listens to people’s concerns and
empathises without indulging
Creativity and
Ability to find ways to do things better,
Innovation
generate ideas and initiate appropriate action
B

Continually challenges the way things are done. Thinks
‘outside the box’ to come up with new approaches
to improve performance

Challenges upwards. Asks questions to understand
decisions. Suggests alternative approaches

Creates opportunities for innovative thinking within own
area. Encourages challenge and independent thinking from
own colleagues

Takes action to implement improvements in processes and
procedures in own area. Achieves improvement however
difficult.
Planning and
Ability to identify what needs to be done to
Organising
achieve objectives, prioritising key issues,
B

Looks weeks ahead in assessing priorities and planning work

Manages own time to complete tasks within agreed
organising short term activities and planning
deadlines and is clear about the impact of decisions on the
ahead to ensure that all tasks will be achieved
time of others
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
7
Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
C

Prepares fully for work. Organised and in control.

Has contingency plans for familiar problems

Recognises overload and asks for help

Communicating with an audience which may not share the
Ensuring
The ability to listen to what others have to say
Understanding
and communicate one’s own
same level of knowledge and is able to ensure the message
ideas/information in an appropriate manner
is understood and commitment gained
to ensure all parties maintain a full and up to

date understanding
Considers what the audience may need to know and what is
important to them

Provides opportunities for groups to share their views and
uses different techniques to put forward a clear story
Applied Technical
Expertise of the individual and ability to apply
and Professional
it in their technical, professional or
Skills
operational area
C

Uses their previous experience to make decisions when new
issues arise

Imparts their expertise to others in order to increase their
learning

Is considered the expert in their field and is consulted
when a decision has to be made
Leadership
Empowers and develops team members.
B

Coaches others top do their job better
Provides support and encouragement to

Makes each individual feel they are valued
succeed

Recognises and diffuses conflict situations
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
8
Clinical Lead Night Care
Pennington Court
Person Specification and Competencies
Sharing Information
Creates a culture which ensures a two way
A

Delegates clearly and supports staff

Holds regular team meetings and one-to-ones with direct
flow of information
reports

Cascades local and wider issues down to the team directly
and follows up with managers to ensure the process is
consistently managed
Setting Objectives
Identify what needs to be achieved and break
A
and Managing
this down into tasks to be delegated and
all team members using the processes and tools the
Performance
objectives to be set for others
organisation provides. Explains how performance will be

Clarifies standards, policies, rules and targets required with
measured and assessed

Sets realistic and achievable objectives with each team
member through a process and discussion and agreement.
Identifies measures of success

Carries out performance reviews and supervisions to the
correct standard

Delivers effective and positive feedback on all aspects of
performance on a regular basis including praise
Essential Additional Factors

Must hold a first level Registered Nurse Qualification with a current NMC professional identification number
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
9
Clinical Lead Night Care
Pennington Court
Person Specification and Competencies

Experience in care of older people

Excellent clinical knowledge and skills

Previous management experience in a health and/or social care setting

Prepared to develop self and undergo training

To have numeracy and literacy levels appropriate to the standard required for the job role

To have clear spoken English and excellent written and verbal communication skills

High standard of personal hygiene and appearance

Willing to work shifts/weekends/nights and Bank Holidays on a rota basis
Desirable Additional Factors

Leadership and management qualification

Experience or qualification in delivering training

Be prepared to bring other skills to the workplace to enhance the customers individual lifestyle choices
Filename: WWC-PS-0044 PC
Date: 23/5/17
Issue No:1
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