The demand for low-cost carriers: an empirical micro analysis Juan Muro, Cristina Suárez and María del Mar Zamora Universidad de Alcalá Fac. CC. Económicas y Empresariales Dpto. Estadística, Estructura Económica y O.E.I. Plza. de la Victoria, 2 28.802 Alcalá de Henares (Madrid) e-mail: [email protected] ÁREA TEMÁTICA: El turismo como factor de desarrollo regional y rural In Europe low-cost carriers (LCC) is a fast growing industry. We empirically investigate the microeconomic determinants of the demand for LCC, a subject we know very little about. We adopt a reduced form demand for transportation model, extended to incorporate possible selectivity biases stemming from interactions between unobserved individual heterogeneity associated with specific transportation choice. The model is estimated using a very rich dataset from EGATUR (Encuesta de Gasto Turístico), the Spanish Foreign Tourist Expenditure Survey. The sample allows us to explore the influence of price and income related variables as well as personal characteristics on LCC’s demand. Price and income results are consistent with theory. Unobserved individual heterogeneity linked with travelling by air, as opposite to road travel, is significantly and inversely correlated to unobserved individual heterogeneity related with travelling by air with a LCC, as contrary to full service airline travel, reflecting travel choice interdependence through unobserved. This primary attempt to apply selectivity models in investigating LCC’s demand offers insights and raises new empirical and theoretical questions. PALABRAS CLAVE: Demand for transportation, low-cost carriers, binary choice model with selectivity, individual unobserved heterogeneity, models with many qualitative variables. CÓDIGOS JEL: C25, L83 1 1. Introduction In Europe, there has been a significant growth in the number of operating low-cost carriers (LCC). The fast development of LCC is related to three factors, Dobruszkes (2005): first, the demand for air transport is connected with economic cycles with significant fixed costs linked to aeroplanes ownership; second, the price of air transport that often remains a limiting factor for a large portion of the population; and third, airline liberalizations that allow free creation of new services and can thus encourage the establishment of new airlines. The LCC by offering lower prices is the answer to these elements. Related to the airline deregulation in Europe has been the role of new airports, Barret (2004). The combination of low-cost airlines and low-cost airports has been significant in terms of increasing gains to the passengers that can be summarised as facing lower air fares, using smaller airports with shorter waiting times for baggage, shorter walking times at airports, etc. Given that the relatively new phenomenon of LCC has important repercussions for tourist travel decisions, the aim of this paper is to analyse the microeconomic determinants of the tourists’ LCC choice for foreign tourism arriving to Spain. The literature on this subject is very scarce. It reduces to some mainly descriptive papers, see, for example, O’Connell and Williams (2005), Mason (2001), or others on very specific questions, see, for example, Proussaloglou and Koppelman (1999), Carlsson and Löfgren (2006). This paper regards the tourists’ mode of travel choice in a travel choice modelling framework by assuming that they compare the stochastic utility of several transport alternatives and select the one that maximizes their utility. In a three alternative setting, road, LCC, full service airline, we use a probit model with sample selection in which the probability of a LCC choice is conditional to travel by air. The model has been estimated with Spanish data on foreign tourism. We utilize the 2004 wave of a very rich database coming from Egatur (Encuesta de gasto turístico) the Spanish Foreign Tourist Expenditure Survey. The survey is a questionnaire answered by more than a sixty thousand foreign tourists visiting Spain and requests information on tourists’ socioeconomic characteristics, attributes of the trip and other relevant variables including the airline choice. The paper is organized as follows: we outline a conceptual framework that allows one to explain tourists’ choice of transportation mode in section 2. We describe in section 3 the database and we present the empirical results and analyse the main determinants of LCC choice. Finally, in section 4 we conclude with our conclusions on LCC’ experience in Spain. 2. The model We analyse the microeconomic determinants of LCC demand in a travel demand modelling framework, Warner (1962), Ben-Akiva (1973), McFadden (1974), Domencich and McFadden (1975). The utility function of the representative tourist is 2 U=U(q1, …, qk, qk+1, …, qn, z, ttrans, ttour), where qtrans=(q1, …, qk) represents the vector of passenger transport services, qj =(qk+1, …, qn) denotes all consumer goods (excluding passenger transport services), z stands for characteristics that define the holiday, ttrans is travel time to the destination and ttour the length of stay. The consumer balance will be reduced to Max U=U(q1, …, qk, qk+1, …, qn, z, ttrans, ttour); Subject to: ptransqtrans + pjqj = Y ttrans+ ttour = T, where ptrans are the vector of passenger transport services prices, pj are the vector of the rest of the prices, and Y represents the income level. In this setting each tourist is assumed to have to make a choice between three travel modes, road, full service airline and LCC. Due to the cross-sectional nature of our database we assume a myopic behaviour. For any given tourist, defined by means of individual observed characteristics, his/her utility is derived from a number of observed trip attributes and travel features and a set of unobservables. The probability that a tourist i will choose to travel by LCC equals the probability associated with a positive difference in the comparisons between the utility derived from travelling by LCC and the utilities related with road travel and a full service airline travel. The difference between LCC and full service airline can be represented as an unobserved latent variable Yi*. So Yi* = Xi’β + Wi’δ + ui, [1] such that one observes only the binary outcome, Yi = 1 if Yi*> 0 and Yi = 0 if Yi*≤ 0. However, one only observes Yi for observation i if tourist travel by air (Ci =1), where Ci* follows Ci* = Xi’γ + Zi’π + εI, [2] where Ci = 1 if Ci*> 0 and Ci = 0 if Ci*≤ 0. Xi is a vector of individual characteristics; Wi is a vector of variables that are not included in [2] and Zi is a vector of variables that are not included in [1]. ui and εi are the error terms for equations [1] and [2], respectively, distributed as bivariate normal 3 with mean zero, unit variance, and ρ = Corr(ui,εi). After controlling by observables our model allows for correlation between unobservables in equations [1] and [2]. As is well known, when ρ ≠ 0, standard probit techniques applied to equation [1] yield biased results, and the probit model with sample selection provides consistent, asymptotically efficient estimates for all the parameters in such models. 3. Empirical analysis In this section we present results from a probit model with selectivity, equations [1] and [2] above, in which the primary equation represents the probability of travel with a LCC (versus a full service airline) conditional on the probability of travel by air (versus travel by road choice). The model is estimated by maximum likelihood. We do not report results from previous estimation of a multinomial logit specification but it shows IIA assumption does not hold1. All specifications include variables Xi related with tourists’ characteristics that can influence tourist’ travel choices and the possibility to undertake certain activities. They include elements such as age, level of education, labour market status, country of residence, level of income, purpose and organization of the trip. Wi contains trip attributes (size of travel group, main destination, length of stay and type of accommodation) and other control variables that can affect the selection between LCC and a full service airline, for example seasonality, fidelity and a dummy variable for the use of internet in order to reserve the travel. This last variable measures the influence of Internet sales on the demand for LCC. Zi includes variables that can affect the choice between travel by air or by road, for example, a dummy variable which indicates the proximity to the border with Spain, this variable drives travels by road choice. The data has been collected from the 2004 wave of EGATUR (Encuesta de Gasto Turístico) the Spanish Foreign Tourism Expenditure Survey, whose main objective is the quantification of non resident visitors coming to Spain and of their travel expenditure. It provides a very rich data set to estimate the empirical model in order to answer why to choose to fly in low cost carrier. To highlight the importance of the means of entering the country (road or airport) Figure 1 shows the percentage of the tourist by the mode of transport. It is important to remark the importance of the airport in general as a way to coming to Spain, with more than eighty per cent of tourist travelling by air, if we analysed these air tourists, we show that the greater number of those correspond to full service carrier, but also the number of LCC tourist are important with a percentage of 21.3%. 1 A generalized test of the IIA assumption rejects the null. 4 Figure 1: Tourist by mode of entering the country Percentage of Tourist 100% Road Air Low Cost Carrier 80% Full Service Carrier 18,5% 21,3% 60% 40% 81,5% 60,2% 20% 0% In general independent variables have been defined as dummy variables which take a value of 1 if the tourist belongs to the category specified and 0 otherwise2. Table 1 presents the percentage of the LCC tourist analysed in the whole sample and in the air traveller sample and we distinguish three types of independent variables: tourist’ characteristics, trip attributes and other control variables. While most of the characteristics are similar across the samples, it is important to remark the growing importance of the LCC tourist in the air sample versus the total sample of the Netherlands tourist, retired, with low level of income, without package tour, with a number of visits greater than ten and using Internet for booking the trip. [Insert Table 1] The results of the estimations of a probit model with sample selection are reported in the Appendix 2 and Table 2 shows the marginal effects and the pseudo-elasticities estimate for the model. [Insert Table 2] The socioeconomic variables of travellers were introduced to explore differences in sensitivity to different aspects of air carrier. Differences by origin market show that French tourists present the lower probability of travelling by LCC. The marginal effect (which measure the percentage change in probability in relation to the reference category) are all negatives for travel with a LCC and implies, for example, that French travellers are about 53% less likely to travel with such companies than the Netherlands. The greater probability to travel by air corresponds to countries without border with Spain and reflects the expected pattern for different groups of travellers and the 2 See Appendix for variables definition and a descriptive analysis of the sample. 5 relative importance that travellers place on the additional time spent unproductively at the travel time to the destination. The Andalusia and the Community of Valencia are the main destinations for LCC travellers whilst Madrid and the Canary Islands show the lowest probability for LCC choice. This result can be explained not only in terms of a shadow price argument but also by the existence of secondary airports used by LCC or location advantages. From the supply side, one feature of the LCC is the use of secondary or regional airports to reduce their costs as much as possible, Warnock-Smith and Potter (2005). Concerning the selection equation, the Communities without border to other countries present a greater probability than border Communities of travelling by air, as expected. Economic variables such as income should also influence the tourists’ choice of air carriers. It is evident that consumer income does play an important role, as less wealthy consumers are more price-conscious and hence more susceptible to a switch between airlines as a result of changes in fares. Therefore, the income coefficients have the expected signs and when a traveller have more income then increases the probability of travel with a full service airline versus a LCC, and also travel by air versus road. The difference in coefficient values by trip purpose shows business travellers’ have the highest effect to travel by air or by a full service airline, these results indicate much more sensitivity to time delays for business travellers that for leisure travellers. Also, it is important to remark that sun and beach motives have a positive effect to travel by LCC with a marginal effect or 6.6%, we interpret this result as the higher price sensitivity of leisure travellers, and, as a consequence, the low cost carrier acts as a determinant in the decision-making processes of this type of tourist. In transport planning it is essential to analyse how habits and acquired environmental knowledge influence travel choice, Gärling and Axhausen (2003). Examples of such indicators would be the organization of the trip. The trade-off among package holidays has a positive effect in the probability of travel by air, but a negative effect in the probability of travel by a LCC, with a marginal effect of 44.5% and -24%, respectively. The explanation of this result can be found in the different way of planning a travel, directly or indirectly thorough distribution channels such as travel agents. With the deregulation of airlines, a new tourism distribution system has emerged that required a better knowledge of their environments and of the transportation system, and the LCC have emerged to obtain market advantages of a better understanding of the needs and wants of individual travellers. Also evidenced in Table 2 is the fact that the use of Internet for transport reservations increases the probability of travelling with a low cost airline. This is one of the most important characteristics of this type of companies, which prefers direct access to a consumer only through call centers and the Internet The environmental knowledge also influences the transport choice. It may be assumed that the cost of searching for new alternatives is generally too high and the expected gains associated with new alternatives too uncertain. In this situation, travellers reuse past solutions. If we analyse travellers with ten or more visits to Spain, we can observe than they prefer to travel with LCC. 6 The lowest the length of the stay the greatest the probability of travel with a low cost carrier, with positive means marginal effects ranging from 8.6% (between 1 and 3 days) to 0.6% (between 4 and 7 days). Finally, the statistical significance of the correlation coefficient suggest that controlling for the likelihood of travel by air versus road is critical to determining the effects of travel with a LCC. Also, the negative point estimate of ρ implies that the unobserved factors affecting the probability of travel by air or by low cost carrier are negatively correlated. In other words, the two outcomes are negatively correlated after controlling for tourists’ characteristics and the attributes of the destination itself. 4. Conclusions The impact of low-cost airlines and low-cost airports on fares and passenger numbers in air transport in Europe has been a significant growth in the last years. Given that the LCC has important repercussions for tourist travel decisions, the aim of this paper is to analyse the microeconomic determinants of the tourists’ LCC choice for foreign tourism arriving to Spain. The paper has revealed that there are differences between tourist travelling on a LCC and those on a full service airline. It is clear that the passenger travelling on LCC place great importance to the use of Internet for booking the trip, to planning the travel without package, with a trend towards shorter holiday stay and with knowledge of Spain (more than ten visits). In general, the tourist who visits Spain and chooses travel by LCC is a traveller with a secondary level of studies, low level of income, which comes from Netherlands and United Kingdom and goes to the beach in Andalusia and Community of Valencia. Also, it is important to remark that tourist who travels by air, including LCC travellers, come from distance countries (without border with Spain), who has his/her own house or visit friends or family. References. Barret, S.D. (2004), “How do the demands for airport services differ between fullservice carriers and low-cost carriers?”. Journal of Air Transport Management, 10, 33-39. Ben-Akiva, M. (1973), The structure of passenger travel demand models, unpublished Ph.D. dissertation, M.I.T. Department of Civil Engineering. Carlsson, F. and A. Löfgren (2006), “Airline choice, switching costs and frequent flyer programs”. Applied Economics, 38 (13), 1469-1475. Coto-Millán, P., J. Baños-Pino and V. Inglada (1997), “Marshallian Demands of Intercity Passenger Transport in Spain: 1980-1992. An Economic Analysis”. Transport Research-E, 33(2), 79-96. Dobruszkes, F. (2005), “An analysis of European low-cost airlines and their networks”. Journal of Transport Geography, article in press. Domencich T. and D. McFadden (1975), Urban travel demand: A behavioral analysis. North Holland, Amsterdam. 7 Gärling, T. and K.W. Axhausen (2003), “Introduction: Habitual travel choice”. Transportation, 30, 1-11. Kester, J. G. C. (2003), “Preliminary results for international tourism in 2002: Air transport after 11 September”. Tourism Economics, 9(1), 95-100. Mason, K. (2001), “Marketing low-cost airline services to business travellers”. Journal of Air Transport Management, 7, 103-109. McFadden, D. (1974), “Conditional logit analysis and qualitative choice behavior” in P. Zarembka (ed.) Frontiers in Econometrics. Academic Press, New York. O’Connell, J. and G. Williams (2005), “Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines”, Journal of Air Transport Management, 11, 259-272. Proussaloglou, K. and F. Koppelman (1999), “The choice of air carrier, flight and fare class”. Journal of Air Transport Management, 5, 193-201. Warner, S. (1962), Stochastic choice of mode in urban travel: A study in binary choice. Northwestern U.P., Evanston. Warnock-Smith, D. and A. Potter (2005), “An exploratory study into airport choice factors for European low-cost airlines”, Journal of Air Transport Management, 11, 388-392. 8 Table 1: Percentage of LCC tourist by tourist’ characteristics, trip attributes and other control variables Total Sample Tourists’ characteristics Age <= 24 years 28,95% 24 < age <= 44 25,77% 44 < age <=64 23,66% >= 65 years 21,62% Level of education Basic education 30,41% Secondary education 37,62% University education 31,97% Labor market status and job category Employed 19,58% Student 24,02% Retired 17,62% Occupation: Housewife 20,26% Other 18,52% Country of residence France 1,05% Germany 16,27% United Kingdom 26,37% Italy 11,93% Netherlands 33,26% Rest of the world 11,13% Level of income High 27,51% Medium 33,18% Low 39,30% Purpose of the trip Sun and beach 35,68% Work and Business relations 25,74% Other motives 38,57% Organization of the trip With package tour 38,25% Without package tour 61,75% By Air Sample 26,26% 22,76% 24,70% 26,28% 30,61% 38,61% 30,78% 18,60% 22,18% 23,83% 17,38% 18,01% 1,85% 11,33% 21,42% 9,11% 47,73% 8,56% 24,33% 28,27% 47,41% 33,86% 20,93% 45,21% 26,03% 73,97% Total Sample Trip attributes Size of travel group Alone Couple More than two Tourist main destination Rest of Spain Andalusia Balearic Island Canary Island Catalonia Community of Valencia Madrid Length of stay 1 < days < 3 4 < days < 7 >= 8 days Type of accomodation Freee accomodation Tourism resort Other type of accomodation 37,80% 33,52% 28,68% 34,42% 34,62% 30,96% 9,46% 21,97% 18,69% 9,59% 10,44% 21,61% 8,23% 10,54% 23,11% 14,35% 6,02% 14,85% 25,52% 5,61% 27,00% 37,88% 35,12% 32,43% 32,97% 34,60% 44,48% 26,11% 29,40% 46,82% 18,35% 34,83% Other control variables Seasonality First Quarter 27,95% Second Quarter 24,17% Third Quarter 23,11% Fourth Quarter 24,78% Number of visits >= 10 visits 49,60% < 10 visits 50,40% Use Internet for transport reservations (booking) Yes 78,59% No 21,41% 9 By Air Sample 26,62% 23,57% 25,61% 24,19% 57,37% 42,63% 82,04% 17,96% Table 2: Marginal effects and pseudo-elasticities of the probit model with sample selection LCC vs Full Service Airline Age <= 24 years 24 < age <= 44 44 < age <=64 Level of education Basic education University education Labor market status Employed Student Retired Occupation: Housewife Country of residence France Germany United Kingdom Italy Rest of the world Level of income High Medium Purspose of the trip Work and Business relations Sun and beach Organization with package tour Size of travel group Alone Couple Tourist main destination Rest of Spain Andalusia Canary Island Catalonia Community of Valencia Madrid Length of stay 1 < days < 3 4 < days < 7 Type of accomodation Free accomodation Tourism resort Seasonality Second Quarter Third Quarter Fourth Quarter Number of visits >=10 Use Internet transport booking Marginal Ef. Ps.-elast. 2.3% 0.0% 0.2% 3.5% 0.0% 0.2% 1.3% -5.6% 2.0% -8.6% 2.3% 0.0% 6.0% 1.0% 3.5% 0.0% 9.2% 1.5% -53.1% -26.7% -22.3% -38.6% -35.8% -81.0% -40.7% -34.1% -58.9% -54.6% -7.6% -7.3% -11.6% -11.1% -12.3% 6.6% -24.0% -18.8% 10.1% -36.6% -2.5% 0.8% -3.9% 1.2% -4.5% 8.7% -12.2% 1.1% 5.0% -13.2% -6.8% 13.3% -18.7% 1.7% 7.7% -20.1% 8.6% 0.6% 13.0% 0.9% -0.9% -2.2% -1.4% -3.3% -5.1% -3.5% -6.1% 2.7% 21.0% -7.7% -5.3% -9.3% 4.2% 32.0% Air vs. Road Age <= 24 years 24 < age <= 44 44 < age <=64 Level of education Basic education University education Country of residence with border Level of income High Medium Purspose of the trip Work and Business relations Organization with package tour Size of travel group <=3 Tourist main destination with border Length of stay 1 < days < 3 4 < days < 7 Type of accomodation Free accomodation Seasonality Second Quarter Third Quarter Fourth Quarter Number of visits>=10 10 Marginal Ef. Ps.-elast. 30.9% 27.0% 13.4% 57.9% 50.7% 25.2% -10.3% 8.0% -45.9% -19.3% 14.9% -86.0% 8.4% 16.9% 15.7% 31.8% 35.6% 44.5% 20.6% -27.1% 66.8% 83.5% 38.6% -50.9% -13.0% 12.6% -24.5% 23.7% 18.3% 34.2% -8.5% -18.3% -5.0% -17.6% -16.0% -34.3% -9.4% -33.0% Appendix 1 Tourists’ characteristics: Age: The socio-demographic characteristics have been defined including information relating to age of the tourist. We have established four categories: Under 24, between 24 and 44, between 45 and 64 and over 64. Level of Education: The educational level has been established in three different categories: Basic, Secondary and University Education. Labor market status and job category: The occupational situation has been measured establishing five different situations. These situations are defined by the following category variables: Employed, Students, (Retired) Pensioners, Housewife and Other occupation. Country of residence: We have considered six different origins: France, Germany, United Kingdom, Italy, Netherlands and rest of the world. Also, we have used this information distinguishing if the country of residence has border with Spain or not. Level of income: This variable considers different income levels which are placed into the following categories: High income level, Middle (Medium) income level, and Low income level. Purpose of the trip: These variables identify tourists whose the principal motives of the visit Spain is Work and Business relations, Sun and Beaches as travel motive and others motives. Organization of the trip: This variable recognizes if the tourist have visited Spain with a package tour or not. Trip attributes: Size of travel group: With this variable we identify if the tourist travels Alone, with Couple or in a Group of more than two persons. Tourist main destination: In order to collect the main tourism destinations in Spain we have defined seven dummy variables: Andalusia, Canary Islands, Balearic Island, Catalonia, Community of Valencia, Madrid and other destinations, respectively. Length of stay: In order to identify the tourist’s fidelity, we have considerate the categories: More than once in a year, Once in a year and Less than once to refer the number of times that the tourists visit Spain in one year. Type of accommodation: We use three different categories: hotels and similar establishments, free accommodation and other type of accommodation. Other control variables: Seasonality: these variables identify the quarter during the trip is made. Number of visits: In order to identify the tourist’s fidelity, we have considerate the categories: More than once in a year, Once in a year and Less than once to refer the number of times that the tourists visit Spain in one year. Use Internet for transport reservations (booking): This variable reflects the use of internet by tourist for transport reservations. 11 Appendix 2 Table 3: Estimation of the probit model with sample selection Coef. Std. Err. Air vs. Road LCC vs Full Service Airline Age <= 24 years 0,063 24 < age <= 44 -0,001 0,004 44 < age <=64 Level of education 0,035 Basic education University education -0,149 Labor market status Employed 0,063 0,000 Student Retired 0,170 0,026 Occupation: Housewife Country of residence -1,551 France Germany -0,684 -0,571 United Kingdom -1,015 Italy -0,931 Rest of the world Level of income -0,200 High Medium -0,191 Purspose of the trip Work and Business relations -0,320 0,188 Sun and beach Organization with package tour -0,614 Size of travel group Alone -0,068 0,022 Couple Tourist main destination Rest of Spain -0,119 Andalusia 0,252 -0,317 Canary Island 0,030 Catalonia 0,141 Community of Valencia -0,340 Madrid Length of stay 0,246 1 < days < 3 0,016 4 < days < 7 Type of accomodation -0,025 Free accomodation Tourism resort -0,058 Seasonality Second Quarter -0,134 -0,093 Third Quarter Fourth Quarter -0,162 Number of visits >=10 0,076 Use Internet transport booking 0,703 Constant 0,400 Correlation coefficient -0,445 Number of obs. 60011 Log pseudolikelihood -37462.8 (0,051) (0,043) (0,036) (0,024) (0,017) (0,054) (0,061) (0,060) (0,065) *** *** (0,146) (0,032) (0,032) (0,043) (0,036) *** *** *** *** *** (0,062) (0,062) *** *** (0,041) (0,021) (0,040) *** *** *** (0,029) (0,024) ** (0,035) (0,033) (0,021) (0,036) (0,026) (0,036) *** *** *** (0,027) (0,017) *** Age <= 24 years 24 < age <= 44 44 < age <=64 Level of education Basic education University education Country of residence with border Level of income High Medium Purspose of the trip Work and Business relations Organization with package tour Size of travel group <=3 Tourist main destination with border Length of stay 1 < days < 3 4 < days < 7 Type of accomodation Free accomodation Seasonality Second Quarter Third Quarter Fourth Quarter Number of visits>=10 Constant Coef. Std. Err. 0,920 0,771 0,349 (0,041) (0,030) (0,028) *** *** *** -0,259 0,203 -1,526 (0,030) (0,019) (0,019) *** *** *** 0,214 0,449 (0,069) (0,067) *** *** 1,139 1,936 0,557 -0,721 (0,033) (0,049) (0,023) (0,020) *** *** *** *** -0,329 0,328 (0,025) (0,021) *** *** 0,487 (0,020) *** -0,215 -0,468 -0,125 -0,449 0,083 (0,027) (0,026) (0,027) (0,019) (0,078) *** *** *** *** *** *** (0,036) (0,031) * (0,021) (0,024) (0,020) (0,019) (0,016) (0,113) (0,114) *** *** *** *** *** *** *** Censored obs. Uncensored obs. a 11106 48905 Individual reference: Netherlands, Balearic Island, less than ten visits, first quarter, without package tour, more than 64 years old, other type of accommodation, size of travel group over two, secundary education, low level of income, other labour market status and job category, no use internet for booking, length of stay over 8 days. ***Level of significance 1%, **level of significance, 5%, *level of significance 10%. 12
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