Welcome
Using this flipchart, we can help you:
• Choose and use a method
• Solve any problems
• Greet client with warmth and respect.
• Thank client for coming.
• Point to this flipchart. Explain that it will help both
you and the client.
• Get accurate information
Please tell me about:
• Invite client to talk and ask questions.
• Yourself
• Make clear that you want to listen.
• Explain that you need the client to speak openly so
you can help.
• Your needs
• Your questions
We promise you privacy and
confidentiality
• Is meeting space private?
• Explain that the meeting will be confidential:
“What you say will not be told to others.”
Next Move:
When client is comfortable and ready to talk, go to next page.
W1
How can I help you today?
• Are you using a family planning
method now?
• Choosing a method?
• Question or problem about a method?
• Concern about sexually transmitted
infections (STIs) or HIV/AIDS?
• Worried you might be pregnant?
• Other needs?
How can I help you today?
• Are you using a family planning method now?
Go to purple Returning Client tab (page RC1).
Choose next
move based
on client’s
purpose:
• New client choosing a method?
Go to green Choosing Method tab (page CM1).
• Question or problem about a method?
Go to purple Returning Client tab (page RC1) or specific method tab below.
• Concern about sexually transmitted infections (STIs) or
HIV/AIDS? Go to pink Dual Protection tab (page DP1).
• Worried you might be pregnant? Offer advice and support, perform pregnancy test if
needed, and discuss her options. For emergency contraception, go to EC method tab.
• Clients with special needs. Some clients may need special
advice or have special concerns. Go to light blue tab (page SN1) for:
- Younger clients
- Older clients
- Pregnant/postpartum clients
- Post-abortion clients
- Clients living with HIV/AIDS
- Clients who want to become pregnant
• Other needs? Offer advice and support. Refer if needed.
Next Move:
Appendices may help with some other needs.
Respond first to the client’s needs.
Once client tells reason for coming, go to a tab.
W2
Do you have a method
in mind?
If you do, let’s talk about how it suits you
• What do you like about it?
• What have you heard about it?
If not, we can find a method that is
right for you
Important for
choosing a method:
Do you need protection
from sexually transmitted
infections (STIs) or
HIV/AIDS?