Change and leadership in the
information era
The CIO can’t do it alone
Cornelis van der Werf
Netherlands Court of Audit
Director Audit department 1
1
Welcome
3
Introduction – My background
> Erasmus University Rotterdam – Public management and Economy
> City of Rotterdam & Local Audit committee City of Leiden
> Policy Research company and Consultancy firm
- Government and ICT
> Netherlands Court of Audit
- Director Audit department 1
- Chief Information Officer
3
Program workshop
>13:30 – 13:45 Introduction
>13:45 – 14:00 About the CIO
>14:00 – 14:15 Step-by-step plan
>14:15 – 14:45 Discussion
>14:45 – 15:00 Wrap up
Theory
Practise
2
Let’s get acquainted
> Name
> Country / organization
> Your position / role
> Question for this workshop
4
What is a CIO?
> Chief Information Officer
> Chief Impossible Operations
> Career is over
> Chief Inspiration Officer
> Chief Innovation Officer
5
Research on CIO
> Overview
- Development of CIO-function
- Overview CIOs in public sector
> Insight
- Elements that determine CIOs effectiveness
> Assistance
- Step-by-step plan set-up CIO-function
- Contribution to professionalization of CIO-function
6
Conclusion
> CIO-function still under construction
> Insights from private sector do not always apply to public sector
> Four archetypes of CIO roles
> CIOs effectiveness determined by context
> The CIO can’t do it alone
7
How it started
8
Conclusion NCA
Government ITprojects are often
too ambitious and
too complex
because of
combination of
political,
organisational and
technical factors
9
Government responded
The government considers it
necessary that at all ministries
the role of CIO should be
appointed at high level.
10
Position of the CIOs
Organization
CIO as a
function
CIO as a role
Board-level
Director
operations
Director IT
Ministries
Governmental
agencies
Municipalities
11
Position of the CIO
CIO
Strategy
(Strategical level)
Business
Information/
management
Technology
CIO
Structure
(Tactical level)
Operations
(Operational level)
CIO
12
When is the CIO effective?
13
Four archetypes of CIOs
1. Countervailing power
- (Large) IT projects in control
2. Game changer
- Improvement of primary process using IT
3. Fire fighter
- Internal information household in order
4. Connector
- Outcome via connection policy and IT
14
Analytical model External domain
Social
Countervailing
IT-projects
power
Chains &
?
Cooperation
Connector
Policy
Operations
Office software
Information
Game changer
Primary process
Fire fighter
Internal domain
15
Step-by-step plan set-up CIO function
16
Steps of the plan – step 1
> Analyse the starting point and context:
- Organization: nature of the primary process
- Scope: domain of CIOs authority determines the starting point
> Use the analytical model.
Does your SAI need a CIO?
and if so
Which type of CIO does your SAI need?
17
Steps of the plan – step 2
> Ensure the right set-up for the CIO-function
After determining the right type of CIO, you can zoom in into the
most important factors on effectiveness:
- Position
Person
- Personal competences
- Instruments
Position
> How would you position the CIO?
Effectiveness
of the CIO
Domain
Organization
18
Steps of the plan – step 3
A CIO can’t do everything by him/ her self, and also not alone.
> Manage expectations!
Draw and share the perspective of:
- the organizations development;
- the role of the CIO in that development, and
- the role in which the CIO prefers to act.
> Pick your development perspective
19
Useful instruments
> Make use of ITSA (Cobit 4.1)
20
Discussion
> Position your own SAI-CIO
Person
- Type of CIO
- Positioning
> What is the perspective?
Position
Effectiveness
of the CIO
Domain
Organization
22
Wrap up
> What will you take home?
> What can we do to further develop this?
23
Thank you!
23
Analytical instruments
24
Analytical model External domain
Social
IT-projects
Chains &
Cooperation
Policy
Operations
Office software
Information
Primary process
Internal domain
25
Four archetypes of CIOs
1. Countervailing power
- (Large) IT projects in control
2. Game changer
- Improvement of primary process using IT
3. Fire fighter
- Internal information household in order
4. Connector
- Outcome via connection policy and IT
26
Position of the CIO
Business
Information/
management
Technology
Strategy
(Strategical level)
Structure
(Tactical level)
Operations
(Operational level)
27
Theories on CIOs
>
>
>
>
>
Ross & Feeney
Edwards
Chun & Mooney
Peppard
Dawson & Watson
28