Grwp Cartrefi
Cymunedol Cynon-Taf
Cynon Taf
Community
Housing Group
Uned 4, Parc Navigation,
Abercynon, Aberpennar CF45 4SN
Unit 4, Navigation Park,
Abercynon, Mountain Ash
CF45 4SN
Tel:
03452 602633
Fax:
03452 602634
Ffon: 03452 602633
Ffacs: 03452 602634
Cynon Taf Community Housing Group is an organisation where people matter. Our approach is
customer orientated and we provide strong support for our staff to ensure an open, accountable
and effective approach to everything that we do. Currently, we own and manage some one
thousand eight hundred homes within Rhondda Cynon Taff. The Group also runs Cwm Taf Care &
Repair, a wholly owned subsidiary.
We now require a:
PERFORMANCE ASSISTANT
Current Salary – £18,085.70 per annum
Applicants should be good communicators, enthusiastic, flexible and self motivated. Commitment
to providing a tenant orientated service is essential. They will need to demonstrate an
understanding of our role as a social landlord, be capable of organising their own workload and
have an ability to take personal responsibility.
An Information Pack, Including Application Form
(We do not accept CVs)
Is available at www.cynon-taf.org.uk
Closing date for applications 4.00pm on Friday 2nd September 2016.
Interviews are scheduled for 8th September 2016.
INFORMATION FOR APPLICANTS
Current Salary:
£18,085.70 per annum
Conditions of Service:
35 hour week with a flexi-time working arrangement;
25 days annual leave plus statutory and complimentary holidays;
Enhanced parental and family leave scheme;
Job Description:
See separate sheet
Probationary Period:
6 months
Base:
Abercynon.
Travelling Expenses:
NJC Rates
Qualifications
Experience:
& See the Person specification on separate sheet
Training:
Induction training will be provided and an on-going programme of
training and development will be provided in conjunction with a
continuous appraisal scheme.
Language:
It is the intention that a bi-lingual service be provided where possible and
that other communications requirements be met. The ability to speak
Welsh and/or a sign language is welcomed but is not considered to be a
requirement for this post.
The Group subscribes to Language Line.
Equal Opportunities:
Cynon Taf Community Housing Group aims to be an Equal
Opportunities organisation. We do not discriminate against candidates
on the grounds of age, disability, gender reassignment, race, religion or
belief, sex, sexual orientation, marriage and civil partnerships or
pregnancy and maternity. Similarly, it is a requirement that the person
appointed does not discriminate on these grounds in the delivery of the
service.
Responsible to:
The person appointed will be responsible to the Finance & Performance
Officer.
Confirmation of
appointment will
require satisfactory:
Confirmation of suitability for the position by independent referees;
Confidential Post Job Offer Health And Capability Declaration.
CYNON TAF COMMUNITY HOUSING GROUP
JOB DESCRIPTION
POST: Performance Assistant
IMMEDIATE ACCOUNTABILITY TO:
Finance and Performance Officer
SECONDARY ACCOUNTABILITY TO:
Performance Improvement Manager
GRADE: SCP 15 - 17
PURPOSE:
1. To provide a comprehensive clerical and administrative support service within the
Performance Team so as to ensure a maximum of efficiency and responsiveness to the
needs of the Group
2. To provide comprehensive administrative support in all aspects of rent accounting, service
charges and associated procedures.
3. To assist with collating and presenting statistical information as required.
4. To assist with the development of QL modules
MAIN RESPONSIBILITIES:
1) Responsible for processing all rent receipts and rent adjustments, and reconciliation of the
rent account.
2) Assist in the administration of the service charge calculation and reconciliation.
3) To be responsible for administering the Rent Registration Process.
4) Assist with the development of QL modules and enhance the process for reporting and
recording of property, rent and service charge information.
5) To assist in the development, production and validation of Clearview performance
information and reports.
6) To collate and analyse statistical information as required, including returns to Welsh
Government.
7) To collate and validate performance and statistical information for the purpose of
benchmarking exercises
8) To assist in the monitoring of corporate and operational outcomes including internal audit
actions and regulation.
9) To promote excellence in all aspects of customer service, including through the
administration of service complaints and call monitoring.
10) To assist in the provision of information to external bodies, such as Customer Service
Excellence.
11) Assist in the provision of a comprehensive back office service within the finance and
performance teams, including banking.
12) To act as fourth tier cover for reception, including dealing with general telephone calls for the
group.
13) Takes personal responsibility within organisational boundaries for the reasonable care of
their own health and safety and that of others around them, and co-operates with the Group
on all relevant Health and Safety issues.
14) Any other duty commensurate with the grade of the post.
PERSON SPECIFICATION
APPLICANTS MUST BE ABLE TO DEMONSTRATE THAT S/HE POSSESSES THESE
QUALITIES & SKILLS:
B.
A.
CORE COMPETENCIES
1.
Demonstrates appropriate understanding of the Group and its obligations as a social
business:
 is aware of the Group’s purpose and can link to own role
 understands the importance of fairness and equality for all areas of work;
 is conscious of the need to provide ‘value for money’.
2.
Is focused on customer service and continuous improvement:
 takes initiative to resolve problems and issues;
 is open and tactful about what can be achieved;
 keeps customers informed, honours promises and commitments within own
area of responsibility;
 seeks to improve services and own performance;
 shows a flexible approach to working.
3.
Takes personal responsibility within organisational boundaries:
 plans and prioritises own work and sets targets;
 recognises and accepts personal accountability, organisational authority and
the need for change;
 takes action to minimise health and safety risk for self and others;
 has ability to work under pressure.
4.
Communicates well:
 communication is timely, clear and accurate;
 listens, gains and shows understanding, takes appropriate action within
confidentiality boundaries.
5.
Works with others:
 pro-actively participates within and across teams;
 collaborates with others both inside and outside the organisation;
 consults, co-operates, shares ideas and information within the boundaries of
confidentiality;
 is courteous and reliable, shows respect for individuals.
6.
Demonstrates technical skills and knowledge:
 experience of working in a customer based service;.
 understands relevant organisational goals, and looks to achieve own targets
and standards within this structure;
 has a basic awareness of the legal framework supporting social housing;
 demonstrates appropriate range and level of skills and knowledge for the role
to include good literacy and numeracy
 works within relevant professional standards;
 takes action to develop knowledge and skills through formal and informal
training and learning opportunities;
 shows an appropriate degree of computer literacy (Basic ICT skills);
DESIRABLE BUT NOT ESSENTIAL COMPETENCIES
1.
Ability to communicate with minority groups:



working knowledge of Welsh or other appropriate language;
working knowledge of BSL or other sign language.
possesses a full driving licence and has access to a car.