MELBOURNE WATER POSITION DESCRIPTION
Project & Consulting Services Manager
REPORTS TO:
DIRECT REPORTS AND TEAM SIZE:
CHIEF TECHNOLOGY OFFICER
This role has 5 direct reports, and a team of
approximately 60 project pool employees and
contractors.
THIS ROLE EXISTS TO: (PURPOSE)
The purpose of the Project & Consulting Services Manager role is to manage the pool of project
resources to ensure that resources are efficiently and effectively allocated to prioritized projects
across the digital portfolio to support each project to deliver within the constraints of its approved
business case.
KEY ACCOUNTABILITIES:
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Ensure the effective and efficient deployment and redeployment of appropriately skilled
resources to each project within the portfolio, for the duration required by the project, to
support the successful delivery of digital technology projects.
Ensure the effective and efficient deployment and redeployment of appropriately skilled
resources to each consulting services assignment, for the duration of the assignment, to
support the successful delivery of business-led initiatives.
Optimise the allocation of resources across projects within a domain and across the domains
to ensure effective and efficient resource utilisation.
Forecast anticipated workforce skills and volumes based on portfolio demand.
Work with preferred suppliers to evaluating and providing strategic sourcing options for
project capability and capacity that exceeds supply.
Manage the on-boarding and off-boarding processes, including project personnel induction.
Evaluate the performance of contract resources in conjunction with Program Delivery and
Project managers to manage contract renewals and cancellations.
Providing reporting on workforce utilisation to ensure appropriate levels of cost recovery and
resource utilisation.
Actively contribute to and lead a high performing team aligned with and committed to MW
vision and strategy. Team members show high levels of collaboration, accountability and
innovation; consistently producing superior results.
Taking care of own and colleagues Health and Safety through identification and reporting of
hazards and active involvement in improvement initiatives.
KEY RESPONSIBILITIES
KPIs
Resource Management
Ensure the effective and efficient allocation and
management of employees and contractors to aid in the
successful delivery of Melbourne Water technology
projects.
Influence
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Demonstrated effective resource
allocation to prioritized projects
across the portfolio.
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Be proactive and pre-emptive in
thinking; make decisions critical to
the high level planning and
execution of business initiatives
through the use of technology.
Develop and maintain clientcentered relationships, continually
explore opportunities to add value
to the IT business partners and
business domain sponsors; ensuring
service offerings align to the
business strategy.
Positive customer feedback.
Lead and manage with positive influence consistent with
the values of Melbourne Water.
Inspire and influence stakeholders, developing long term
relationships facilitating the investment intake.
Manage and positively influence the customer experience;
ensure a professional, responsive and authoritative
service at all times.
Form, monitor and maintain long term relationships and
strategic engagement with the business at a senior level
for the assigned domain.
Communicate early and often, work alongside the
assigned domain, forecasting future needs and aligning
resources to meet those needs.
Job level:
Hay 19
Assessed by:
P&C
Date:
April 2017
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MELBOURNE WATER POSITION DESCRIPTION
Project & Consulting Services Manager
Delivery and Operation
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Delivery – manage the pool of project resources to
ensure that resources are efficiently and effectively
allocated to prioritized projects across the portfolio to
ensure each project delivers within the constraints of
its approved business case.
 Operation – develop and improve internal operations
and processes to deliver effectively and efficiently.
Skills and Quality
Skills - Develop the skills across the team to thrive in
this digital work environment.
 Quality - Continually look for ways to improve process
and provide cost effective technology solutions
Provide inspiration, vision and direction for the growth
and success of the team, set the strategic focus for the
team providing short and long term focus and operational
principles.
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Coach, empower and mentor the team to lead them to
their goals, have a deep interest in their development,
work with them to improve their skills and implement
development plans to ensure their performance is at the
optimal level.
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Projects have resources allocated in
a timely manner.
Operational delivery of applications
meets and exceeds SLA’s and
business unit expectations.
Work collaboratively with the team
and promote new ways of working
and empowering approaches.
Review and update processes,
ensuring fit for purpose, consistent
with best practice and in line with
legislative requirements.
Performance Management - work
collaboratively with team to plan,
monitor and review teams work
objectives and overall contribution
to the organization.
Make decisions by processing information quickly and
assessing alternatives and consider the consequences of
which impact a wider range of people.
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED:
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Extensive project sourcing experience within a large and complex portfolio function, and
proven proficiency managing major spend categories.
Extensive experience in managing a large resource supply function, within a fast-paced
transformation environment.
Demonstrated experience and understanding of sourcing project related services
Proven experience in strategic workforce sourcing and planning
Possess analytical, conceptual and structured thinking.
Excellent communication skills both written and verbal.
Proven track record in leading, developing and managing diverse, cross-functional teams.
Sound financial and commercial acumen.
Taking care of own and colleagues Health and Safety through identification and reporting of
hazards and active involvement in improvement initiatives.
KEY RELATIONSHIPS:
All Melbourne Water employees are responsible for managing aspects of our customer/stakeholder
relationships and service interactions, and will work proactively to deliver a consistent customer
experience.
INTERNAL
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CTO
IT Business Partners
Program Delivery Managers
EXTERNAL
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Preferred suppliers
Job level:
Hay 19
Assessed by:
P&C
Date:
April 2017
MELBOURNE WATER POSITION DESCRIPTION
Project & Consulting Services Manager
SALARY RANGE:
Melbourne Water reserves the right to remunerate people according to their ability to perform the
functions of the role based on their qualifications, skills and experience.
OTHER COMMENTS:
This role requires the following:
 Tertiary degree in one of the following subject areas: Tertiary qualification in business,
technology or management related area.
 Criminal Records Check
Location: 990 La Trobe Street, Docklands and other Melbourne Water and supplier sites as required
Job level:
Hay 19
Assessed by:
P&C
Date:
April 2017